RESUME Professional Summary
Skilled and organized Customer Service Executive with more than 10 years of experience
Name
Alli Abdulla Sheikh
Email
alli_sheikh@hotmail.com
samixec@gmail.com
Contact No
+971 52 8471 533
Present Address
Opp Talal super market,
Deira Dubai, UAE
Additional Information
Passport Details:
Passport No. : H 8323480
Place of issue: Panjim Goa.
Expiry Date : 21-06-2020
Possess Valid UAE and Indian
Driving License.
and vast experience in facilities management with a proven track record of implementing
preventative maintenance tracking systems and work order systems. Possess in-depth
knowledge of maintenance and troubleshooting procedures in all areas of facility. Motivated
to maintain customer satisfaction and contribute to company success.
Skills
 Customer service-focused
 Ability to work under pressure
 Valid Indian and Dubai driver's license
 Microsoft Office
 Fluent in English, Hindi, Marathi & Konkani.
Work History
Job Title: Business Development Executive– 06 th Dec 2018 till
14th December 2019. Amps MEP Technical Services L.L.C –
Dubai
Responsibilities:
 Generate business through existing clients database and new
clients database
 Identifying prospective clients, direct sales, indirect sales, cold
calling. Digital marketing
 Fixing meetings
 Implementation of a new marketing strategy (both offline and
online) Lead Generation, Social Media strategies
 Achieving the targets & Closing the deals
 Preparing monthly, weekly or daily sales reports
 Transition & site team mobilization
 Clients relationship management
 The main core of job responsibility is the Business presentation,
proposal preparation, closing the deals & Transition.
 The profile of business covers — Commercial, Residential
buildings, Software companies, BFSI, Automobile, Hospitality
sectors, Manufacturing, Airports, Govt. organizations etc..
 The annual business target is for next 12 months from the date of
joining is minimum AED 1 Million
Job Title: Business Development Coordinator – 19th March
2017 till 29th Nov 2018. Al Shirawi Facilities Management LLC –
Dubai
Purpose: To coordinate with the clients, Organize & Strengthen the business
relationship between ASFM & Client for smooth closure of business deals.

Personal Profile
Father’s Name:
Abdulla Sheikh
Date of Birth:08 May 1982
Gender: Male
Marital Status:
Single Height: 5.9”
Nationality:Indian
Religion: Islam
Languages:
English (Fluent),
Hindi (Fluent)
Marathi (Fluent)
Konkani (Fluent)
Urdu (Fluent)
Permanent Address
House 174,
c/o: Zarina bi Sheikh, near
Shafi Masjid, kantem
baina, Vasco da Gama
Goa,
Res Phone: +91 832-
2530307
Pin code: 403802
Responsibilities:
 To liaise with the BDM & BDE regularly checking for any support that they may need.
 To keep the Tender Tracker up to date all the times, taking care of all IMS audit
requirements in terms of administrative duties and record keeping every stage in
the tender process and in line with ISO9001.
 To coordinate between estimating to assist them in administrative support that
they might require.
 To report to BDE & BDM on tender process throughout the entire process.
 Prepare all the tender documents once Estimation is completed and BDM has signed
off that all tender requirements have been met and that the final submission is ready.
 Send Technical and Commercial Proposal to the Client once complete diarise to
follow-up with either email or telephone contact, whichever is appropriate.
 Seek feedbacks from potential clients when we have been unsuccessful in tender
and update Tender Tracker and IMS records to reflect this feedback
 Liaise with Accounts to give BD team 3 months’ notice of all contract renewal dates.
To Liaise with the concerned FM for the project to prompt them to engage their client
in a pre-renewal meeting to discuss the probability of renewal and seek feedback on
the outcome of these initial meetings, advising BD Team if their involvement is
deemed to be necessary or required to support FM in customer retention.
 Prepare all contract renewal documents after agreement has been reached, taking
into consideration any price increases sought.
 Obtain BDM/GM signature on final paperwork and send them out to the client in
either hard or soft format(or both is required)
 Diarise to chase clients on return of signed contract renewal documents
 Submission of returned documents to accounts team for processing.
th th
Job Title: Customer Service 27 March /2013 to 19 Nov 2017
Al Shirawi Facilities Management LLC – Dubai
 Facilitating prompt and personalized customer service to the clients and responding
to customers enquiries using the best practice guidelines
 Logging work orders for complaints and request raised and instantly dispatching
them to either on-site technicians or mobile vehicles
 Cooperate with Facility Staff and customers to resolve complaints and
escalating priority issues
 Maintaining the existing databases with changes and the status of each
 Preparing customer satisfaction report once the customer endorses the workorder
 Recognizing and escalating recurring or consistent problems with system functionality
 Follow up customer calls when necessary Prepare reports on customer calls &
circulate ageing report to the Execution team.
 Visiting IFM sites to check the problems facing by customers and technician for
smooth operation
 Sending weekly, monthly reports and the status of the complaints received
 Visiting the sites and meeting the customer to check the feedback about the service
 Handling the escalation calls
 Following up with customer and service team about PPM schedules
 To make sure that the pending complaints is less than 5%
Customer Service May /2007 to march 2013 IBM GLOBAL SERVICES PUNE
 Courteously greet the customers and give them the best customer service needed.
 Providing customer assistance and support to the customer by answering their queries
on various matters and other concerns.
 Attending escalation calls.
 Doing floor support.
  Taking refresher training for the new hires.
 Providing sufficient and relevant information that will bring satisfaction
to the customer.
 Maintaining records of telephonic interactions.
 Providing customers with product and service information.
 Timely submission of customer feedback.

Customer Service May /2006 to May 2007 MPHASIS AN EDS COMPANY

BPO PUNE

 Promptly and courteously attend to caller needs at all time.

 Punctual and achieve targets within the specified time frame.
 Ensuring caller satisfaction in every encounter.
 Responsible towards handling and resolving customer complaints.
 Maintaining call reports.
 Maintenance of potential customer data bases.
 Maintaining records of telephonic interactions.

Administration April /2003 to June 2004 Gandhi Publicity - GOA

 Maintaining administrative related work.

 Administrative correspondence.
 Maintaining the records of inward and outward documents.
 Attending to guest visiting the office.
 Maintaining Billings, Accounting and banking records.
 Assist the proprietor in day to day administrative functions.
 Maintaining database of the customers.
 Maintain employee records.
 Devising and maintaining office systems.

Academic Record
 Diploma in Computers - Done CPISM. (Certificate in Proficiency in Information
System Management through Aptech Computer Education Goa, & Typing 40 W/M.
 Bachelor of Arts Degree - M.E.S College of Art and Commerce Zuarinagar, Goa
Major In Sociology. Goa University
 HSSC - M.E.S Higher Secondary School Zuarinagar, Goa Vocational Stream
MREEDA (Maintenance & Repairs of Electrical & Electronic Domestic
Appliances.) Goa Board.
 SSC - Anjuman Himayatul Islam High School Islampur Vasco da Gama from Goa
Board.

Declaration

 I hereby declare that, I will be a committed hard worker with willingness to adjust my
flexibility according to the requirements of the organization.
 I further declare that, the above written particulars are true to the best
of my knowledge and belief.

Yours Faithfully

ALLI SHEIKH