MARIE FRANCESCA D.

HERNANDEZ
Blk 10 Lot 23, Wax wing Street, Brgy. Anabu 2-B, Imus, Cavite, 4103
Contact # 09760454006 / 09617812753
Email Address: mariefrancescahernandez@gmail.com
Course: AB Major in Aviation Tourism

OBJECTIVE
To learn more and have experience with full dedication and I would like to adopt new techniques, procedures, skills and
abilities to the success of the company.

JOB DESCRIPTION
- Languages: Filipino and English
- Polite, Respectful and Courteous Manners
- Microsoft Office Application Proficient
- Customer Service
- Mathematics
- Time Management

JOB EXPERIENCES BPO

Teleperformance (MOA Site)
8th floor MAAX bldg., Pasay City
Position: Care Guide - Customer Service Representative
Date Hired: April 04, 2022 – December 28, 2022
Alorica ABB (MOA Site)
Three E-com Center Harbor Drive, MOA Complex, Pasay City
Position: Customer Service Representative
Date Hired: November 23, 2021 – January 21, 2022
Upwork – Farmer’s Insurance
5th Street, BGC, Taguig City
Position: Customer Service Representative
Date Hired: June 25 2020 – June 25 2021
Legato Health Technologies
9th and 10th floor, World Commerce Place Tower 2, BGC, Taguig City
Position: Customer Service Representative I
Date Hired: September 2 2019 – March 18 2020
Alorica MJ Plaza
Chino Roces Ave, Makati City
Position: Customer Service Representative
Date Hired: June 10 2019 – August 31 2019
Alorica ABB (MOA Site)
Three E-com Center Harbor Drive, MOA Complex, Pasay City
Position: Customer Service Representative
Date Hired: May 1 2019 – May 15 2019 (Seasonal Account)

JOB EXPERIENCES NON BPO

 51talk
Zhongguancun East Road Haidian District Beijing, Beijing
Position: ESL Online Teacher
Date Hired: October 12 2019 – June 27 2020
Metro Gaisano Supermarket
Plaza 66, Villamor, Pasay City
Position: PT SSA Counter (Cashier)
Date Hired: May 2018 – August 2018

OJT
Manila International Airport Authority
Media Affair Division (MAD) 300hrs
MIAA, Ninoy Aquino International Airport Terminal 1, Pasay City
Specialty: New Clippings, Media Literacy relating to Airport
Date Hired: May 2018 – May 2019

EDUCATIONAL ATTAINMENT
College/Tertiary: Philippine State College of Aeronautics
College Graduate – 4 year Course
Bachelor of Arts Major in Aviation Tourism
Piccio Garden, Villamor, Pasay City
(S.Y. 2015 – 2019)
Secondary: Paranaque National High School – Baclaran Annex
Rimas Extension, Baclaran Paranaque City
(S.Y. 2011- 2015)
Primary: Baclaran Elementary School Central
Pinaglabanan, Baclaran Paranaque City
(S.Y. 2005-2011)

SEMINARS ATTENDED
Corporate Etiquette and Personality Development in Becoming Globally Competitive (Participant)
Address: 2/F Bldg. A, Conference Room, PhilSCA, Pasay City
Date: 12 March 2017
Second Institutional Seminar – Workshop on Research Methodology
Address: 4/F Bldg. A, Upper Gymnasium, PhilSCA, Pasay City
Date: 11 February 2017
Global Summit Leadership Training
Address: Mall of Asia Arena, Pasay City
Date: 23 January 2015

PERSONAL INFORMATION
Age: 23 years old
Date of Birth: October 23, 1999
Civil Status: Single
Religion: Roman Catholic
Sex: Female
Place of Birth: Paranaque
Nationality: Filipino
Height: 5’2
Weight: 60kg
CERTIFICATES
TESOL & TEYL Teaching Certificate – 140 hours Course
Foundations in TESOL
The of TESOL - schools, students and the EFL/ESL classroom Teaching and learning of TESOL Making communication
take place in the classroom Fun and games in the TESOL Classroom Student assessment and Specific Areas Enhancing
Your Lessons - Teacher's Toolkit Lesson Planning Considerations
Grammar Course
Student of the English Language - Grammar Introduction Study of the English Language - Verb Tenses and Other
Important Forms
TEYL
Understanding of the different development stages of young learners Apply principles of TESOL when approaching
young learner Lesson preparation, timing and resource selection for young learners.

CHARACTER REFERENCES

Annalisa D. Cardenas Christian Reyes Tarroza

Supervisor CSR College Instructor – ILAS
VXI, Robinson Cybergate, Davao City Piccio Garden, Villamor, Pasay City
09290681677 09265362212
allianzcadar@gmail.com christianreyestarroza@gmail.com

I hereby certify that the information above is true and correct to the best of my knowledge and belief.

Marie Francesca D. Hernandez

Applicant .