11/6/2015

Power Economics and Management

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2nd Semester, 3rd Year (13EL)

SAFETY REGULATION IN POWER
B.E Electrical Engg. Program SYSTEM

Nayyar Hussain SERVICE TO THE

Assistant Professor CONSUMER/CUSTOMER SATISFACTION
Lecture No. 35
Department of Electrical Engineering
Mehran University of Engg. & Technology,
Jamshoro

Safety Regulations Safety Regulations (2)

 No Safety…..  How to achieve Safety…..

 ElectricShock  Through Design
 Reliability impacted  Through Operation
 Technical Losses  Through Maintenance

 Fire  Through Audit and Vigilance

 Heat Related Hazard

 ………and more

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Safety Regulations (3) Safety Regulations (4)

 Regulation or Standards in Safety…..  Most Important Aspects of the Safety are:

 International Engineering Bodies, such as IEEE, IET, IEC,  Insulation
and others  Protection
 National Level Organizations such, such as NEPRA,  Analysis and Testing
Electric Inspector and others

Safety Regulations (5) Safety Regulations (6)

 Insulation  Protection
 Functional Insulation  Primary Protection
 Basic Insulation  Secondary Protection
 Supplementary Insulation  Tertiary Protection

 Double Insulation

 Reinforced Insulation

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Safety Regulations (7)
 Analysis and Testing
 Insulation coordination test
 Clearance level measurement
 Accessibly test
 Protective earthing test
 Material inspection test
Service to Consumer/Customer
Satisfaction
 The most important asset of any organization is its
customers
 Satisfied customers pay their bills promptly which
greatly improves cash flow – the lifeblood of any
organization

 Short circuit test

 Heating test

 Flame test

 Humidity test

Customer Satisfaction (2) Customer Satisfaction (3)

 Customers experience of a product or a service is  Customer satisfaction should not be viewed in a

multifaceted so hard to determine vacuum.
 For example, a customer may be satisfied with a
 It needs to be measured individually to get an product or service and therefore rate the product or
accurate total picture of customer satisfaction service highly in a survey and yet same customer
may buy another product.

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Organizational Hierarchical Diagram:

Customer Satisfaction (4) Addressing Customers

 Similarly customer’s view about a product or service 

are useless if customer’s view about competitors
products are not understood.

Customer Perception Of Quality Feedback

Comment Card.
Important factors that influence customers are


 Customer Questionnaire.
Performance
Focus Groups.
1.

Features
Toll Free Telephone No.
2.

3. Service  Customer Visits.
4. Warranty  Report Card.
5. Price  Internet & Computer.
6. Reputation  Customer complaints

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Comment Card Comment Card

 Comment card can be attached to the warranty  For customer there is little or no incentive to
card & included with the product at the time of the comment
purchase
 Customers do respond when there is something very
good or very bad
 Intent of this card is to get simple information such
as name , age, address, occupation & what made
the customer buy that product

Toll Free Phone No. Customer Visits

 Effective technique for complaint feedback  Visit to a customers place is an effective way to
 Organization can respond faster & cheaply to the gather information
complaints  Accurate information obtained –people can see first
hand how the product/service is performing

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THANKS