Business Communication MCQ's ( 2nd Semester )

1.An interview involves ____ communication. ( interviewer , face to

face candidate , online )

2. The first step in WASP technique is ____. ( questioning the candidate

, checking , welcoming candidate , none of the above)

3. To guard against halo error, interviewer must avoid being ____. (

biased, ignorant, in discipline, All of above)

4. Mirror image error and ____ error are reverse of each other.(
contrast, screening, stress, Rehearsing)

5. Proficiency of an employee is judged through _____ in interview. (

communication, Grades, Selection, personality)

6. ____ interview allows employers to know the problems faced by

employees. ( Grievance, Selecting, Under-Stress, Promotion)

7. Employees speak frankly and fearlessly in an _____ interview. (

Grievance, Promotion, Punishment, Exit)
8. An _____ is in control of an interview.(interviewer, candidate,
Manager, none of above)

9. A decision supported by majority members of a group is known as

decision by ____. ( consensus , think alikes, social system, Manager)

10. _____ theory is based on rewards and its costs. (Social System,
Exchange, Propinquity, Balance)

11. In ____ stage the group demonstrates cohesiveness. ( Storming,

Adjourning, Norming, Performing)

12. For permanent work groups ____ is the last stage of group
formation. (Performing, Adjourning, Storming, Norming)

13. Members share an ideology in ____ organizations. ( Formal, Social,

Informal, Psychological)

14. ____ meetings do not follow strict rules of procedure. (formal,

Social, Primary, informal)

15. ____ meetings are conducted once a year. (Annual, Special,

Managing committee, Executive)
16. Meetings have a _____ agenda. (unfixed, fixed, indefinite, none of
above)

17. Paperwork is the responsibility of the ____. (secretary, manager,

Bankers, chairman)

18. The procedure for calling a meeting is determined by _____.

(formal rules, convener, informal rules, committee members)

19. A conference is relatively ____as compared to committee meetings.

(formal, informal, Special, Executive)

20. Participants in a conference ____ voting rights. (have, always have,

do not have, none of above )

21. _____ address is a speech by the Chief Guest about the purpose,
need and possible outcomes of a conference. (Public, Private, Social,
Keynote)

22. A research paper is analyzed at a _____. (Meeting, Teleconference,

Conference, video conferencing)

23. _____ requires the use of web-cams. (Tele-conference, Meeting,

Video conference, none of above)
24. Crisis management is the work of _____ professionals. (Public
Relation, Social, private, IT)

25. Public Relation professionals often need to_____. (Lie, organize,

Multitask, none of above)

26. Public Relations forms a link between top management and

____(Peoples, Government, Public, Committee members)

27. Public Relation Officers act as _____ to the management. (Advisors,

Managers, Obeyors, Decision makers )

28. ______________ management is handled by Public Relation

professionals.(Event, Crisis, IT, Social)

29. An effective presentation has _____ important consideration. ( 2 , 3

,4,5)

30. Verbal skills uses_____ ( uses intonation & word stress , uses right
words & lucid delivery , uses body language,pictures,colours etc )

30. Visual skills uses _______. ( uses body language,pictures,colour etc

, uses intonation & word stress , uses right words & lucid delivery )
31. Vocal skills ______. ( uses right words & lucid delivery , uses body
language,pictures,colours etc , uses intonation & word stress )

32. ____ is a container that holds information about vaious items. (

table , bar graph , line chart , pie chart )

33. _____ use horizontal or vertical rectangular bars that level off at
appropriate level. ( table , bar graph , line chart , pie chart )

34. _____ displays information as a series of data points connected by

straight line segments. ( bar graph , line chart , pie chart , flow chart )

35. ____ is used to display percentages. ( pie chart , line chart , flow
chart , organisational chart )

36. _____ is graphical or symbolic representation of process. ( pie chart

, flow chart , line chart , organisational chart )

37. _____ is a chart showing the working relationship of all staff

position within an organization. ( organisational chart , line chart ,pie
chart , flow chart )

38. All letters of enquiry are classified into ____ types. ( 2 , 3 , 4 , 5 )

39. _____ letter of enquiry is sent in response to an advertisement
appearing in newspaper. ( solicited , unsolicited )

40. _____ is a letter sent by buyer on his own initiative. ( solicited ,

unsolicited )

41. A sales letter contains a sales message from _____ . ( buyer to seller
, seller to buyer )

42. Letters taking up references are written in _____ terms. ( formal ,

informal )

43. In _____ companies there is a seperate credit department under

the control of credit manager. ( small , big )

44. Sometimes under special circumstances credit facility is extended

upto ____ months. ( 3 , 4 , 5 , 6 )

45. There are _____ methods of drafting the collection letters. ( 2 , 3 , 4

,5)

46. The language of the complaint letter must always be _____. ( polite
, impolite , rude , disrespectful )
47. The complaint letter _____ thanked. ( should be , should not be )

48. Adjustment letters are classified into _____ types. ( 3 , 4 , 5 , 6 )

49. Sales letter are ____ expensive . ( least , most )

50. Sales letter is composed of _____ different stages. ( 2 , 3 , 4 , 5 )

51. _____ is used to attract attention & arouse interest. ( introductory

paragraph , middle paragraph , closing paragraph )

52. _____ is used to convince buyer & to create desire. ( introductory

paragraph , middle paragraph , closing paragraph )

53. ____ is used to motivate action. ( introductory paragraph , middle

paragraph , closing paragraph )

54. The purpose of Promotional leaflet is to _____ brand awareness. (

increase , decrease )

55. ____ creates awareness of consumer legitimate rights. ( consumer

guidance cells , lawyers )
56. _____ is defined any movable property including shares. ( service ,
goods )

57. The complaint _____ in an Indian language. ( can be , cannot be )

58. Lawyers may not be hired to lodge a _____ in the consumer court. (
complaint , sales )

59. A consumer redress letter is drafted like any _____ letter. (

complaint , sales )

60. Complaint is to be filed within _____ years. ( 2 , 3 , 4 , 5 )

61. District Forum is established by ______. ( state government in each

district of the state , state commission in state , national commission )

62. State commission is established by _____. ( state government in

each district of state , state government in state , central government )

63. National commission is established by _____. ( state government in

each district of state , state government in state , central government )

64. District forum entertain claims upto _____. ( ₹4 lakhs , ₹5 lakhs , ₹6

lakhs )
65. State Commission entertain claims upto _____. ( ₹20 lakhs , ₹21
lakhs , ₹22 lakhs )

66. National Commission entertain claims above ____. ( ₹18 lakhs , ₹19
lakhs , ₹20 lakhs )

67. Right to Information Act came into existence in the year ____. (
2003 , 2004 , 2005 , 2006 )

68. The Public Information Officer is _____ to create information that is

not a part of the record of public authority. ( supposed , not supposed )

69.Following is not the feature of RTI

( checks corruption , makes administration accountable , available to all
with discrimination , puts the pressure on government delivery system

70. _____ of the Central Right to Information Act states that all citizens
have right to information. ( sec 2 , sec 3 , sec 4 , sec 5 )

71. RTI online portal has ____ interfaces. ( 2 , 3 , 4 , 5 )

72. RTI ACT extends to whole of India except the state of ____. (
Maharashtra , Jammu & Kashmir , Goa , Mizoram )

73. The PIO should respond within ____ days of the receipt of
application. ( 27 , 28 , 29 , 30 )

74. If you have filed your application with Assistant PIO then
information has to be made available within ___ days. ( 32 , 33 , 34 , 35)

75. A communication from someone who has some information to

someone who wants to use that information. This definition of report
writing is written by whom ? ____ ( C.A. Brown , John Mitchel ,
Raymond Lesikar )

76. ____ are the types of report on the basis of procedure & legally. (
Informal & Formal Reports , Informative & Interpretative , periodic &
special report )

77. On the basis of function a report may be ____ ( Informal or formal ,

periodic or special , informative or interpretative )

78. On the basis of frequency of issue a report may be ____ (

informative or interpretative , periodic or special , informal or formal )

79. The title of the report is ____ . ( optional , compulsory )

80. Following is not the characteristics of good report. ( Title ,
inaccurate facts , reader orientation , simple language )

81. ____ report may be in the form of personal letter. ( informal ,

formal , informative , periodic )

82. ____ report follows a prescribed format. ( informative , periodic ,

informal , formal )

83. ____ report presents relevant facts & figures . ( informal , formal ,
periodic , informative )

84. ____ reports are submitted at regular intervals . ( informal , formal ,

informative , periodic )

85. The precis normally consist of ____ paragraph . ( 1 , 2 , 3 , 4 )

86.Summarisation involves ____ the passage. ( increasing , reducing )

87. ____ of the passage should be clearly mentioned. ( main idea , all
ideas )
88. Summary should begin or end with ____ . ( topic sentence ,
supporting sentence )

89. Sub-points should ____. ( appose , substantiate )

90. The final draft should be prepared only after ____. ( editing ,
permission )