Please answer the following questions.

Write your answers in the space

provided for you. You are given 30 minutes to finish the exam.

1. You have just installed Windows 98. During testing, it fails to start after the “starting
Windows 98” message appears. What should you do to troubleshoot this problem? Name
at least two ways.
ANSWER:

2. You have configured a dual-boot system consisting of Windows 98 in FAT 32

partition and Windows 2000 using NTFS partition. You checked your windows 2000
installation and it look good. However, how ever when you boot to Windows 98 you
cannot see the files in the NTFS partition. What might be the source of the problem?
ANSWER:

3. You successfully install Windows 2000 professional and want to check your drives for
errors. Name one way of checking errors.
ANSWER:

4. You want to set up a dual-boot scenario between Windows 98 and Windows 2000.How
would you do this?
ANSWER:

5. A customer complains that his hard disk is making lots of noise. After examining the
computer and hearing the noise for your self, you noticed that the high-pitched noise
seems to becoming from the fan in the power supply. Which component(s) should be
replaced?
ANSWER:

7. A customer complains that he can’t get his computer to work. When she turns it on, she
gets no video and hears a series of beeps. The beeps are in the sequence of one long beep,
then two short beeps. You tell the customer to bring the machine in. Upon further
examination you are able to identify the problem. What should be your next step? What is
the error?
ANSWER:

8. What is indicated by a “201” error at a system startup?

ANSWER
10. You install a newly purchased sound card into your computer, but upon rebooting you
find that the new device is not recognized by the system. Moreover, your modem, which
has always work perfectly, has stopped functioning. What is probably the problem?
ANSWER:

11. What is the correct way to use the protocol utility IPCONFIG in a Windows 2000
environment? (Where will you type the IPCONFIG)
ANSWER:

13. You’ve set up a network whereby each computer act as a client and a server and in
which each user shares each other’s resources, including printers. What is the correct
term for such an arrangement?
ANSWER:

14. Sending and receiving electronic mail (e-mail) is common benefit of the internet.
Assuming a user has access to the internet on a properly configured PC, what is required
before a user can begin using an e-mail?
ANSWER:

15. Which type of backup copies all files that have changed since the last full backup,
regardless if they have been backup since then?
ANSWER:

16. What is the correct sequence to start the Windows 2000/XP backup program?
ANSWER:.

20. What program in the control panel can be used to create a startup disk?
ANSWER:
Answer Key

1. Type WIN/D:M add the command prompt to start windows.

Press F8 when Windows is restarting and select safe mode.
2. Windows 98 is not compatible with NTFS.
3. Open the Control Panel, click Administrative Tools, click Computer
Management, and with in the Storage tab, click Disk Defragmenter.
4. Partition your hard drive. Install Windows 98 first. Then install Windows 2000 in
a second partition.
5. Power supply. The first logical choice, since the noise is coming from the power
supply, is to check the power supply.
6. Fuser. The part of an HP LaserJet printer that is malfunctioning if you receive a
“50 service” error is fuser.
7. Replace the video card. When the computer is turned on and there is no video and
a series of beeps, and the beeps are in the sequence of one long beep, then two
short beeps, it means there is something wrong with the video card. Check first to
see that it is seated properly and the proper slot for its bus type. If this checks out
fine, replace it with a known good card and turn the machine back on. If this
solves the problems, then the issue was a bad card and it needs to be permanently
replaced.
8. Bad memory. Most error codes that begin with a 2 indicate a memory error of
some sort.
9. AUTOEXEC.BAT and CONFIG.SYS. The two files are used by DOS to
configure a computer are AUTOEXEC.BAT and CONFIG.SYS. In general, the
CONFIG.SYS file sets up the operating system environment, and the
AUTOEXEC.BAT file set up the user environment.
10. The sound is using the same IRQ, as the modem. When two otherwise healthy
devices both are malfunctioning, there is a good chance that they are both trying
to use the same system resources, and the IRQ and DMA settings are the most
common culprits.
11. Choose Start _ Run, type CMD, and press Enter. At the command prompt, type
IPCONFIG. The IPCONFIG protocol utility is good way to find basic information
about your TCP/IP
12. An IP address is set of four numbers, each of which must be from 0 to 255. These
numbers can be automatically provided or assigned by a system administrator.
Every computer running TCP/IP must have a unique IP address, and that address
is in the format x.x.x.x, where x is a number from 0 to 255. These numbers can be
automatically provided or assigned by a system administrator. The machine will
also a host name, which identifies the machine on the network.
13. Peer-to-peer networking. Networking in which users share each other’s resources,
is called peer-to-peer networking.
14. An e-mail account and an e-mail client. To send and receive e-mail, all that is
required is an e-mail account and an email client. You can also use internet- based
free e-mail services, such as yahoo mail.
15. Differential. The differential type of backup copies all files that have changed
since the last full backup, regardless if they have been backed up since then.
16. Choose Start _ Programs _ Accessories _ system Tools _ Backup. To start the
Windows 2000 backup program the correct sequence is: Start _ Programs _
Accessories _ system Tools _ Backup.
17. MSBACKUP.EXE. The name of the executable for Microsoft Backup for DOS is
MSBACKUP.EXE?
18. MWBACKUP.EXE. The name of the executable for Microsoft Backup for
Windows 3.x is MWBACKUP.EXE.
19. MSAV. The command to type at a DOS command line to start the Microsoft
Anti-Virus is MSAV.
20. Add/ Remove Programs. The Add/Remove programs in the control panel can be
used to create a startup disk.