CONVERSATION HANDLING GUEST REQUEST

Guest requesting a prayer mat and asking for deliver the prayer mat to their room

Order Taker : Good Morning, order taker, Amber speaking. How may I assist you?

Guest : Good Morning, can I borrow pray mat to my room please?

Order Taker : Sure miss, May I know your room number?

Guest : 210

Order Taker : Just a moment, please.

Order Taker : With Miss. Angel, and your check out is today, that's right?

Guest : Yes that right

Order Taker : Certainly miss, let me repeat your request, You would like to request one pray mat, and
sent to your room number is 210 Is that correct?

Guest : That's right.

Order Taker : Anything else, miss ?

Guest : No, Thank you

Order Taker : Certainly miss, our Butler will bring the pray mat to your room right now thank you and
good Morning

Order taker inform to the Butler to deliver the prayer mat to the guest room

Order Taker : Miss Hanna, please deliver the prayer mat to the room and give this guest loaning form to
the guest.

Butler : Of course.

Butler deliver the guest request to their room

Butler : Housekeeping, please

Guest : Yes

Butler : Excuse me miss, i’m bring the pray mat

Guest : Yes, thank you

Butler : Miss, please allow me to explain Qiblat direction and prayer times in here

Guest : Yes, please

Butler : Miss, For the Qiblat direction is facing the window and for today's sholat dzuhur at 12 o'clock

Guest : Of course, thank you

Butler : Miss, may i have your sign in here please?

Guest : yes.

Butler : anything else Miss?

Guest : no, thank you

Butler : Your welcome, Have a nice day.

The order taker ask the guest via telephone whether the item has been used or not

Order taker : Good afternoon, order taker Amber speaking, Whether the prayer mat has been used
miss?

Guest : yes.

Order taker : May I take the prayer mat now ?

Guest : yes, please.

Order taker : Alright, our Butler will take the prayer mat to your room, thank you and good afternoon

Guest : Okay, your welcome

Order taker inform to the butler to take the prayer mat at the guest room

Order taker : Hanna, please take the prayer mat in room no 210

Butler : Of course
Butler take the prayer mat that the guest was used

Butler : Housekeeping please

Guest : Yes

Butler : Excuse me miss, I want to take a prayer mat

Guest : Yes please thank you

Butler : Thank you miss, sorry to disturb your time, have a nice day, good afternoon