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  • Https:/digitaloutbound Axisbank com/ChatApp/chat Aspx

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    Deepak Chauhan
    7 views2 pages
    1) The customer made a payment of Rs. 6552 to his credit card using PhonePe but the transaction did not reflect on the Axis Bank account. 2) The bank representative informed the customer that it may take up to 3 working days for the payment to be reflected. 3) She assured him that late payment charges would not be applicable since the minimum amount due was paid before the due date.

    Original Description:

    Chat file

    Original Title

    https:%2Fdigitaloutbound.axisbank.com%2FChatApp%2Fchat.aspx

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    1) The customer made a payment of Rs. 6552 to his credit card using PhonePe but the transaction did not reflect on the Axis Bank account. 2) The bank representative informed the customer that it may take up to 3 working days for the payment to be reflected. 3) She assured him that late payment charges would not be applicable since the minimum amount due was paid before the due date.

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    © All Rights Reserved
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    7 views2 pages

    Https:/digitaloutbound Axisbank com/ChatApp/chat Aspx

    Uploaded by

    Deepak Chauhan
    1) The customer made a payment of Rs. 6552 to his credit card using PhonePe but the transaction did not reflect on the Axis Bank account. 2) The bank representative informed the customer that it may take up to 3 working days for the payment to be reflected. 3) She assured him that late payment charges would not be applicable since the minimum amount due was paid before the due date.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    of 2

    Chat Transcript

    Axis Bank Support


    Welcome to Axis Bank Support, our customer support executive will be with you shortly.
    Me
    Hi
    Gayithri H.M
    Greetings for the day! Welcome to Axis Bank Credit card Chat support. We are Dil Se Open. I am
    Gayithri, how may I assist you?
    Gayithri H.M
    Hello.
    Gayithri H.M
    Please go ahead with your query. I will be happy to assist you today.
    Me
    Yesterderday I made payment to my credit card bill using phonepe. On phonepe transaction was
    successful and amount was also deducted but on axis bank bank some error occurred and there is no
    history of the payment
    Gayithri H.M
    I understand that you wish to know the payment status of your credit card.
    Gayithri H.M
    Certainly, I will check this information and assist you on your query.
    Me
    I made payment before the due date so I dont want to face any penalty
    Me
    Yes please check it
    Gayithri H.M
    Before I proceed with the Chat, please let me know your preferred name for our conversation?
    Me
    My name is Deepak Chauhan
    Gayithri H.M
    Need not to worry.I will check this for you.
    Gayithri H.M
    Thank you, Deepak Chauhan.
    Gayithri H.M
    May I know the payment amount which you have done towards the credit card?
    Me
    It was 6552
    Gayithri H.M
    Thank you for the confirmation.
    Gayithri H.M
    As per our records we haven’t received the amount till now. Need not to worry.
    Gayithri H.M
    I would like to inform you that it will take 3 working days for the amount to reflect under the credit
    card account.
    Gayithri H.M
    I would request you to contact us back if the payment is not reflecting after 3 working days with the
    payment proof, we will initiate the request to track the payment.
    Me
    Okay Gayithri
    Me
    thanks for the help
    Gayithri H.M
    Please be informed as you already done the Minimum Amount Due payment, late payment charges
    will not be applicable.
    Me
    Thanks
    Gayithri H.M
    However I would request you to make a complete payment to avoid the financial charges within due
    date.
    Gayithri H.M
    You are most welcome.
    Gayithri H.M
    Is there anything else I could assist with your Credit Card?
    Me
    Not now, thanks
    Gayithri H.M
    You may receive an SMS asking for feedback about our interaction. Please click on the happy emoji
    to rate me “Excellent” and share your valuable feedback.
    Gayithri H.M
    In addition, you may rate us on a promoter scale of 0-10 in shared link, where ratings of 9 and 10
    (green in colour) reflect the positive side of the support experience.
    Me
    Okay sure

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