CLIENT SATISFACTION SURVEY

This survey is designed to serve as a tool in assessing our overall school performance Please
help us in continuously improving our services provided by filling out this form. Your responses
shall be greatly acknowledged and kept with utmost confidentiality. Thank you.
Name (Optional): ___________________________________
Date: __________________________________
Position (Please Check): ______ Student ______ Teacher ______ Parent
______ Others, please specify: ____________________

General Instructions: Please indicate your level of satisfaction in each area by checking your
honest response to each statement.
AREA: ENROLMENT

Statement Strongly Agree Neutral Disagree Strongly

Agree (4) (3) (2) Disagree
(5) (1)
1 The enrollment process is systematic and
easy to follow.
2 The information about enrollment is easy to
access.
3 The enrollment committee is courteous and
approachable.
4 Enrollment documents are complete upon
registration and readily available to
teachers/advisers.
5 Process in registering to Learning
Information System (LIS) is clear and easy
to follow.
6 Students are registered in Learning
Information System (LIS) on time.
7 Official lists of students are posted in
conspicuous places of the school and
effectively communicated to teachers and
parents/students.
8 Date of first attendance of every student is
properly recorded and reflected in the
Learning Information System.
9 Queries about enrollment are properly
addressed.
Comments/Suggestions:

AREA: BORROWING OF BOOKS FROM THE LIBRARY

Statement Strongly Agree Neutral Disagree Strongly

Agree (4) (3) (2) Disagree
(5) (1)
1 Library policies on borrowing and returning
of books are clearly stated, and strictly
followed.
2 Library records are properly kept and
regularly updated.
3 The library is accessible to all.
4 Library hours are adequate.
5 Library space is adequate.
6 The library in-charge is courteous and easy
to approach.
7 Library resources are adequate and readily
available.
8 The library is a pleasant and comfortable
place to visit.
Comments/Suggestions:

AREA: PUBLIC AFFAIRS

Statement Strongly Agree Neutral Disagree Strongly

Agree (4) (3) (2) Disagree
(5) (1)
1 School projects, activities, programs,
projects, and performance are properly
communicated to the barangay especially,
to the Local Government Unit (LGU).
2 The school coordinates with the barangay
for decision-making and adoption of school
policies.
3 The school taps and recognizes the support
of community supports and other
stakeholders to help raise funds and
resources for learning.
4 The school conducts parents’ assemblies
and/or consultations in drafting policies, and
in the implementation of school activities.
5 The school establishes strong partnerships
with external stakeholders.
Comments/Suggestions:

AREA: LABORATORY AND SCHOOL INVENTORY

Statement Strongly Agree Neutral Disagree Strongly

Agree (4) (3) (2) Disagree
(5) (1)
1 Regular assessment and maintenance of
school buildings and facilities such as
offices, classrooms, laboratories, materials,
and equipment are conducted by the school.
2 Year-beginning and year-beginning
inventories of school building and facilities
such as offices, classrooms, laboratories,
materials, and equipment are strictly
conducted by the school.
3 Records of school building and facilities
inventories are properly kept by the property
custodian.
4 The school has clear policies/system on the
use of school properties and in case of
 damage or loss of any property.
5 Inventories of school properties are updated
regularly.
6 The school has clear and systematic way of
documenting/recording the newly acquired
school property.
Comments/Suggestions:

AREA: LEARNING AND DEVELOPMENT

Statement Strongly Agree Neutral Disagree Strongly

Agree (4) (3) (2) Disagree
(5) (1)
1 Effective strategies are implemented by the
school to address the following indicators:
a. training needs/competence
development/enhancement of
teachers
b. enrollment
c. achievement rate
d. numeracy and literacy
e. cohort survival rate
f. dropout rate
g. graduation rate
h. completion rate
i. promotion rate
j. failure rate
k. repetition rate
l. retention rate
2 Regular monitoring and evaluation are
conducted by the school to keep track of its
performance.
3 Adjustment in the implemented strategies is
made if deemed necessary.
4 School Learning Action Cell (SLAC) and In-
service Training (INSET) are conducted
regularly by the school to the teachers.
5 Active attendance of teachers to in-school
and out-school seminars, trainings, and
workshops is evidently observed.
6 The school continuously working for the
improvement of its performance.
Comments/Suggestions:
 CLIENT FEEDBACK FORM
This survey is designed to help improve the system and services of Dumolog National High
School. All information is covered with full confidentiality and privacy. You are encouraged to
response with honesty
Name (Optional): ______________________________________________
Date: ______________________________
Position (Please Check): ______ Student ______ Parent
______ Others, please specify: ____________________
Office/Place in School Visited: _______________________________

General Instructions: Please indicate your level of satisfaction by checking your honest
response to each statement.

Statement Outstandin Very Satisfactory Unsatisfactory Poor

g (5) Satisfactory (3) (2) (1)
(4)
1 The purpose of visiting is
achieved.
2 The service was prompt.
3 The information was clear,
accurate, and sufficient.
4 The employee was courteous.
5 The employee accommodated
clients with outmost respect.
6 The client’s concern and issues
were effectively processed.
7 The transactions were efficiently
facilitated.
8 Confidentiality and privacy are
observed.
9 Over-all service
Comments/Suggestions: