Scribd Logo
Upload

Welcome to Scribd!

  • 17 views

    Másolat - M 026 Inquerito Satisfação Clientes en

    Uploaded by

    Krisztian Jancsika Horvath
    The document is a customer satisfaction survey that assesses a customer's satisfaction with a company's products and services through informal conversation. It registers any suggestions or comments from the customer and reports the results to management for joint analysis and recording of feedback. The survey then rates the customer's satisfaction across various divisions on a scale from bad to very good, including areas like marketing, commercial operations, products/services, and overall competitive assessment. It concludes by asking if the customer would recommend the company's products and includes an open comment field.

    Copyright:

    © All Rights Reserved
    Download as XLS, PDF, TXT or read online from Scribd
    Flag for inappropriate content

    You might also like

    Másolat - M 026 Inquerito Satisfação Clientes en

    Uploaded by

    Krisztian Jancsika Horvath
    17 views1 page
    The document is a customer satisfaction survey that assesses a customer's satisfaction with a company's products and services through informal conversation. It registers any suggestions or comments from the customer and reports the results to management for joint analysis and recording of feedback. The survey then rates the customer's satisfaction across various divisions on a scale from bad to very good, including areas like marketing, commercial operations, products/services, and overall competitive assessment. It concludes by asking if the customer would recommend the company's products and includes an open comment field.

    Original Description:

    Original Title

    Másolat - m 026 Inquerito Satisfação Clientes En

    Copyright

    © © All Rights Reserved

    Available Formats

    XLS, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    The document is a customer satisfaction survey that assesses a customer's satisfaction with a company's products and services through informal conversation. It registers any suggestions or comments from the customer and reports the results to management for joint analysis and recording of feedback. The survey then rates the customer's satisfaction across various divisions on a scale from bad to very good, including areas like marketing, commercial operations, products/services, and overall competitive assessment. It concludes by asking if the customer would recommend the company's products and includes an open comment field.

    Copyright:

    © All Rights Reserved
    Download as XLS, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xls, pdf, or txt
    17 views1 page

    Másolat - M 026 Inquerito Satisfação Clientes en

    Uploaded by

    Krisztian Jancsika Horvath
    The document is a customer satisfaction survey that assesses a customer's satisfaction with a company's products and services through informal conversation. It registers any suggestions or comments from the customer and reports the results to management for joint analysis and recording of feedback. The survey then rates the customer's satisfaction across various divisions on a scale from bad to very good, including areas like marketing, commercial operations, products/services, and overall competitive assessment. It concludes by asking if the customer would recommend the company's products and includes an open comment field.

    Copyright:

    © All Rights Reserved
    Download as XLS, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xls, pdf, or txt
    of 1

    Customer Satisfaction Survey

    M.026 D

    Assess , in informal conversation with the customer , his satisfaction with products and services provided by the
    Company.
    Register all the suggestions of the customer or other comments .
    Report the result to the Responsible GIS for joint analysis and registration of shares.

    Divulgation and contact Bad Weak Good Very good

    1.1 Means of divulgation of the company and its products

    1.2 Facility to contact us

    1.3 Clarity and effectiveness of contact made

    Comercial

    2.1 Flexibility in negotiating sales conditions

    2.2 Documentation accuracy (eg invoices, credit notes)

    2.3 Regular customer follow-up

    2.4 Facility of communication with the sales team


    2.5 Response time to information request (Ex: prices, catalogs,
    technical sheets, etc…)

    Product / Service
    3.1 Flexibility to change orders

    3.2 Compliance Order (term of delivery, characteristics, quantities)

    3.3 Quality of supplied articles

    3.4 Quality of package

    3.5 Design/image of the articles

    3.6 Ability to meet changes to the product

    3.7 Suitability of the product's characteristics to the market

    3.8 Quality / price ratio

    3.9 Documentation related to the order

    3.10 Response time to service order request (When appliable)

    3.11 Delivery time

    4. Overall assessment of the product against the competition

    5. Treatment of complaints

    6. Would you recommend our products? Yes x No □


    Comments or suggestions:

    Company: _____Medipure Kft____________________________

    Evaluated by: ___Krisztian Horváth___________________________________

    You might also like