booking a hotel room

oh look at this one

show me the pictures
here see
that's the double room do they have a
single room
yup
with a king bed
there's a garden view or a seafront view
wow that does look like a nice hotel
oh cool it has a hot tub
and a pool
and look it's near the city center so
we'll be close to all the major sites
that's great
and the staff speaks english
how are the reviews
remember the other one that looked
perfect but the reviews were really bad
rude staff no wi-fi
yeah of course i remember
but look the reviews are good too
so it's perfect
what's the catch
well it's a little over budget
by how much
just an extra 50 dollars
that's it
a night
what we're staying 10 days
that's a lot over budget
come on it's worth it please we can make
it work
ugh
all right fine book it
yay
what do you need
we just need a credit card to make the
booking now and look it's refundable up
to 48 hours before
so if we find a cheaper place
we can cancel it and get our money back
well that makes me feel better
okay where's my wallet
1:55
no no use my card
1:57
here you go
1:59
you're the best
2:03
checking in at the airport
2:08
hello
2:09
hi we're checking in
2:12
any checked luggage
2:14
yes just this one
2:16
okay
2:17
place your suitcase on the conveyor belt
2:19
to be weighed
2:20
may i see your passports please
2:23
yes sure
2:26
ryan where's your passport um
2:29
let's see
2:30
yeah
2:31
oh no
2:32
don't tell me you forgot your passport
2:35
you must provide a passport for all
2:38
international flights
2:39
no no i know i packed it
2:42
it's got to be here somewhere
2:44
let me think
2:45
it was on the counter
2:48
oh but then i picked it up
2:51
and i was going to put it in my backpack
2:54
but
2:55
then i remember the zipper was broken
2:58
ryan
2:59
wait
3:00
then i remember my mom bought me a
3:01
passport holder for my birthday last
3:03
year and i put it in there
3:06
then i put it in
3:08
my suitcase it's in the big suitcase
3:12
[Music]
3:14
yes here it is we're saved
3:18
phew
3:19
okay
3:20
you are all checked in
3:22
here is your luggage tag and boarding
3:24
passes
3:25
your flight is leaving on time from gate
3:28
b16 just follow the signs to security
3:33
whoa that was a close one
3:39
asking for directions inside a building
3:42
excuse me is there a restroom nearby
3:46
yes there is
3:47
go straight on past the cafe
3:50
when you get to the end turn right
3:53
the restroom is on the left just after
3:55
the elevators
3:56
[Music]
3:58
so that's past the cafe then turn right
4:01
and it's on the left
4:03
exactly
4:04
thank you
4:06
do you know where the atm machine is
4:09
well you should go across the terminal
4:12
past the security and the airline
4:14
offices and then turn right
4:17
it's on the left between the currency
4:19
exchange office and the car rental
4:21
office
4:24
so it's at the other end of the building
4:25
between the car hire office and currency
4:27
exchange office
4:30
that's right
4:33
checking in at the hotel
4:39
good morning
4:41
checking in
4:42
yes thank you it's under turner
4:46
hmm
4:48
i don't see it
4:49
do you have a confirmation number
4:52
i have it here you go
4:55
oh yes it looks like you were scheduled
4:58
to check in yesterday
5:00
that's right but our first flight was
5:02
delayed
5:03
we missed our connecting flight and
5:05
couldn't get another one until this
5:06
morning
5:08
i understand
5:09
let me see what i can do
5:11
thank you
5:13
so it looks like the system canceled
5:15
your reservation when you missed your
5:16
check-in
5:18
oh no
5:20
and when that happened your room became
5:22
available for others to book
5:25
now it is no longer available
5:26
[Music]
5:28
please is there anything you can do
5:31
actually yes
5:33
there is a seaside room that is
5:35
available
5:37
i can book you in for that room for no
5:39
extra charge
5:41
oh thank you so much
5:44
also that room comes with the
5:46
all-inclusive deluxe package
5:49
what's that
5:50
well your original booking was
5:52
all-inclusive standard
5:54
which provided you with a free buffet
5:56
and family pool access
5:59
[Music]
6:00
that's right
6:02
the deluxe also includes access to the
6:04
resort restaurants a private beach
6:07
and a deluxe members only pool
6:12
really
6:13
that's great
6:14
where is the private beach and other
6:16
pool
6:18
here is a resort map the beach access is
6:21
here
6:22
and next to it is the members only pool
6:26
what about the restaurants
6:28
there are three restaurants
6:31
the michelin star restaurant is located
6:34
at the front of the resort
6:36
make sure you make your reservation for
6:38
that one in advance good to know
6:41
there is also the local which serves a
6:44
more traditional cuisine located here
6:47
and then there's a lounge here which
6:50
also serves food
6:54
perfect
6:56
here are your room kits and the resort
6:58
map
6:59
my associate here will show you two
7:01
rooms
7:02
you know i think missing our flight
7:04
turned out to be a blessing in disguise
7:07
[Music]
7:12
ordering room service breakfast
7:15
[Music]
7:18
hello how may i help you
7:21
i'd like to order room service please
7:24
of course what room number
7:26
312.
7:28
great what can i get for you
7:31
i'll have blueberry pancakes with syrup
7:34
and an orange juice please
7:36
okay anything else
7:39
yes one moment
7:41
hun
7:42
what did you want hold on let me see
7:45
what it was called again
7:47
oh yeah the hungry man's platter
7:50
and the hungry man's platter
7:52
okay
7:53
wait does that come with bacon or
7:56
sausage
7:57
does that come with bacon or sausage
8:00
you get to choose
8:02
your choice
8:04
i want both if possible
8:06
can we get both
8:08
sure
8:09
and how would you like your
8:10
eggs how do you want your eggs
8:14
scrambled
8:15
scrambled
8:17
oh and in the picture on the menu it
8:19
looks like there's cheese on there
8:21
is there cheese
8:23
is there cheese on that
8:25
no would you like to add that too
8:28
did you want cheese
8:30
no no cheese
8:32
anything else
8:34
no that's it
8:36
wait
8:37
what
8:38
i also wanted to know if i could change
8:40
the side
8:41
i don't want fruit if there's cantaloupe
8:44
can i get hash browns instead
8:46
hold on please
8:48
why don't you just order your own food
8:51
yeah maybe that's best
8:55
booking a tour
9:00
gonna help you
9:02
is this where we book a tour
9:05
yes it is where were you thinking of
9:07
going
9:08
we're not exactly sure
9:10
someone on the plane recommended some
9:12
ruins
9:13
but that's about all we know of
9:15
ah yes
9:17
there are some ancient ruins in the
9:18
national park
9:21
that's about two hours away however so
9:23
we offer that tour as a day excursion
9:26
and what does that include
9:28
the guided tour which is in english will
9:31
pick you up in front of the hotel
9:33
and take you to the national park
9:36
not only does the tour include the price
9:38
of admissions
9:40
but it also includes lunch and some free
9:42
time for shopping
9:44
maybe we'll do that one later in the
9:46
week
9:47
yeah it's already noon
9:49
is there any tour we can do today
9:52
of course there is a half day tour to
9:54
tower hill
9:56
that includes a carriage ride to the top
9:58
and entrance to the gardens
10:00
it's offered twice a day at sunrise and
10:03
sunset
10:04
you could still sign up for the sunset
10:06
tour today
10:08
that sounds nice
10:10
the views are stunning you won't regret
10:12
it
10:14
can't we just hike to the top ourselves
10:17
you can but it takes about two to three
10:19
hours each way
10:21
i see
10:22
well
10:24
are there any free tours we can do
10:27
sure
10:28
there is a free city walking tour that
10:30
starts in front of the information
10:31
center
10:33
and ends near the pier
10:36
oh yeah i remember now that's one of the
10:39
places i want to see as well
10:42
the pier is great you can get some ice
10:45
cream take a boat ride on the canal or
10:48
get a caricature made
10:50
great when does that start
10:52
they go every hour on the hour
10:55
that means there's one in 10 minutes
10:57
come on let's go thank you for your help
11:01
you're welcome
11:06
we're lost
11:08
[Music]
11:12
we are lost
11:14
no we're not i know exactly where we are
11:18
you said that an hour ago i'm asking for
11:21
directions
11:22
we don't need to look my phone says it's
11:25
just down this road a little further and
11:27
then on the left
11:29
fine let's go
11:32
[Music]
11:34
great see just another block and then
11:39
what
11:40
shoot i headed upside down
11:43
it's that way and on the right
11:46
ugh
11:47
brian can we just ask someone
11:50
no no this way is right i'm sure of it
11:53
uh-huh
11:54
[Music]
11:57
look look there it is
12:00
that can't be it
12:01
it's just a run-down building called
12:03
city place
12:05
oh no
12:06
what
12:07
i typed it wrong
12:09
i wrote place instead of palace
12:12
that's it i'm asking for directions
12:16
yeah all right
12:18
excuse me
12:19
hi um do you speak english
12:22
yes i do
12:24
great
12:25
can you tell us where the palace is
12:28
of course
12:30
go along the street until you reach the
12:32
traffic lights
12:33
then turn right
12:36
go straight for one block and then
12:38
you'll see a park
12:39
the palace is next to the park
12:42
[Music]
12:44
thank you
12:45
you're welcome
12:47
i knew it was that way
12:51
yeah sure you did
12:55
buying souvenirs
12:56
[Music]
13:01
hey check out this pottery
13:04
it's beautiful do you think it's
13:06
handmade
13:08
yeah the science as it is
13:10
wouldn't it go great in our kitchen
13:12
good idea let's get some
13:15
okay
13:16
what do you think two small bowls
13:19
how about four
13:20
and the little plates too
13:23
sounds good
13:25
oh look at these painted tapestries
13:29
do you like the blue and green one or
13:31
the orange and red one better
13:33
what about this one
13:35
the color palette of this tapestry is
13:37
exceptionally vibrant and colorful
13:40
yes it's gorgeous i absolutely love it
13:44
okay we have to get that too then
13:47
deal
13:49
look at this mini statue
13:51
oh my
13:52
i love that let's get that too
13:56
it would fit perfectly in the living
13:58
room don't you think
14:00
okay but babe aren't we supposed to be
14:02
buying souvenirs to take home for our
14:04
friends and family
14:07
yeah we can still get some small things
14:09
for them
14:10
what's wrong with doing a little
14:11
shopping for ourselves while we're at it
14:14
well
14:15
i'm thinking how it look if we just
14:17
brought them all back a magnet or
14:18
keychain
14:20
and then they come over and see our
14:21
place completely redecorated with
14:23
souvenirs we bought for ourselves on our
14:25
trip
14:27
hmm
14:28
true
14:29
what if we get the meacham magnet and
14:31
keychain
14:33
deal
14:35
[Music]
14:38
at the restaurant
14:43
hello and welcome to our restaurant
14:46
hello
14:47
thank you
14:49
here's the menu
14:50
can i start you off with anything to
14:52
drink
14:54
yes good idea what have you got
14:57
margarita spritz pym's cup
15:00
that is a cocktail with lemonade mint
15:03
orange strawberries
15:05
i'll have a pimp's cup
15:07
yes i'll have a pims cup too
15:10
sure i'll be right back with your drinks
15:17
are you ready to order
15:20
yes could you tell me what the soup of
15:22
the day is
15:23
certainly today we're serving french
15:26
onion soup topped with croutons and
15:28
cheese
15:30
sounds good to me i'll have that what do
15:32
you fancy ryan
15:35
can you tell me what matzo ball soup is
15:39
it's a homemade chicken soup with
15:40
dumplings
15:42
sounds delicious i'll have that thank
15:44
you
15:46
of course
15:47
and for the main course
15:49
what kind of sauce is on the chick pine
15:53
it's a cream sauce
15:55
cream sauce
15:57
that means too much fat i'm afraid
16:00
how about the chicken light can you tell
16:02
me how it's prepared
16:05
skinless chicken breasts are boiled and
16:07
marinated in olive oil rosemary garlic
16:10
and lemon
16:12
that sounds perfect i'll have that with
16:15
fries and a tomato salad
16:18
of course madam and for you sir
16:21
i'll have the lobster risotto
16:24
oh hold on is there garlic in that
16:28
yes it is fried with garlic butter and
16:31
sage
16:32
no garlic for me thanks
16:35
i'll make a note for the chef
16:38
[Music]
16:40
checking out
16:42
[Music]
16:45
good morning are you ready to check out
16:49
yes we are
16:51
what room are you in
16:53
we're checking out of room 312.
16:56
how is everything
16:58
the room was great the beds were really
17:02
comfortable and we weren't expecting our
17:04
own fridge
17:06
i'm glad you liked it
17:08
here is your bill
17:10
for 10 nights you have been charged for
17:12
2 000
17:14
and the other cost is for laundry and
17:16
room service you made during this time
17:20
in total your bill is two thousand two
17:22
hundred and fifty dollars
17:25
could you tell me what this charge is
17:26
here for forty five dollars
17:29
let me check our records
17:31
this amount here is for the drinks you
17:33
had from the minibar in your room
17:36
yes yes
17:37
but we definitely didn't have any orange
17:39
juice in the restaurant on the 25th
17:42
i remember we ordered some fresh juice
17:44
and then changed our minds
17:47
i'll just check
17:48
yes there seems to have been a mistake
17:50
there
17:52
i do apologize about that mr turner
17:56
that's okay
17:57
and what's this 53 dollars for
18:00
that's the local government tax which we
18:02
have to charge
18:04
it's explaining the hotel information
18:06
back in your room
18:08
do you have any other questions
18:10
no we don't
18:13
now i just need to ask you for your room
18:15
keys
18:16
here you go
18:18
thanks
18:18
would you like to pay by cash or credit
18:21
card
18:22
i'll pay by card
18:24
[Music]
18:32
thanks for watching and be sure to