INDUSTRIAL TRAINING FINAL REPORT

ORGANIZATION:

Wisma Bernama, 28, Jalan 1/65A, Titiwangsa,

50400 Kuala Lumpur,
Wilayah Persekutuan Kuala Lumpur

PREPARED BY:
NAME: DASHEN A/L KUNASGARAN
MATRIC ID: 17DDT20F1029
PROGRAM: DIPLOMA INFORMATION TECHNOLOGY
(DIGITAL TECHNOLOGY)
DEPARTMENT: JTMK
 INDUSTRIAL TRAINING REPORT

BY

DASHEN A/L KUNASEGARAN

(17DDT20F1029)

AT

Wisma Bernama, 28, Jalan 1/65A, Titiwangsa,

50400 Kuala Lumpur,
Wilayah Persekutuan Kuala Lumpur

This Industrial Training Final Report has been submitted to the

Department of Information Technology and Communication
To meet some of the requirements for
industry evaluations and awards
Diploma in Information Technology.

POLITEKNIK SULTAN IDRIS SHAH

17TH OCTOBER 2022 - 3RD MARCH 2023

I
 STUDENT VERIFICATION

“I acknowledge that the final report of this industrial training is

the result of my own work except for quotations and summaries,
each of which I have explained the source”

Signature :
Student Name : DASHEN A/L KUNASEGARAN
Matric ID : 17DDT20F1029
Date : 3RD MARCH

VERIFIED BY:

Signature :

Supervisor name : MOHD ISKANDAR BIN OMAR

Organization name : TEKNOLGI MAKLUMAT DAN
KOMUNIKASI
Date :
Organization stamp :

II
 ACKNOWLEDGEMENT

My sincere thanks to Mohd Iskandar Bin Omar, the supervisor of BERNAMA

(Pertubuhan Berita Nasional Malaysia). Who was very concerned about my progress during my
industrial training at the center, reprimanding and giving guidance on soft skills.

I am grateful to God for allowing me to complete a 20-week industrial training programme at

BERNAMA (Pertubuhan Berita Nasional Malaysia). From October 17, 2022 to March 3, 2022. At
the same time, I completed this industrial training report according to the guidelines to meet the
main requirements for the Diploma in Information Technology.

I would like to express my gratitude to both of my parents for their unconditional support during
my industrial training. I would like to take this opportunity to congratulate the Sultan Idris Shah
Polytechnic's industrial training management, particularly the Industrial Relations and Training
Unit, for their efforts in dealing with student issues.

Finally, I'd like to thank everyone at BERNAMA (Pertubuhan Berita Nasional Malaysia),
especially TMK Department for providing me with a lot of advice on theoretical and technical
abilities that I didn't have. During my industrial training, I was able to learn about the necessity of
interpersonal interactions in the workplace when executing duties.

III
 TABLE OF CONTENT
CHAPTER CONTENT NO PAGE
Industrial Training Report i
Students Verification ii
Acknowledgement iii
Table of contents iv - v
List of tables vi
List of figures vii
List of Attachment viii
EXECUTIVE SUMMARY 1-2
CHAPTER 1 INTRODUCTION OF INDUSTRIAL TRAINING
1.1 Introduction 3
1.2 Preliminary 4
1.3 Industrial Training Objective 4-7
1.4 Objectives of the Final Report of Industrial Training 8
1.5 The Importance of Industrial Training 9
CHAPTER 2 ORGANIZATIONAL INTRODUCTION
2.1 Organizational Introduction 10
2.2 Background of the Establishment of the Organization 10
2.3 Structure of Department 10 - 13
2.4 Organization Activity 14 - 15
2.5 Vision, Mission and Direction of the Company 16
2.6 Organizational Chart 17
2.7 Industrial Training Timetable 18
2.8 Organization Information 19 - 20
2.9 Types of Services provided 21 - 23
CHAPTER 3 WEEKLY SUMMARY
3.1 Introduction of weekly summary 25 -
3.2 Summary of weekly activities
CHAPTER 4 SOFTWARE AND TECHNICAL REPORT
4.1 Introduction 30
4.2 BERNAMA checklist 31 - 33
4.3 Wire crimping 34 - 37
4.4 Install Windows 10 in PC 38 - 41

IV
 4.5 Perform Preventive Maintenance (PM) 42 - 45
4.6 Add printer to PC 46 - 49
4.7 Corporate Document Repository System (CDRS) 50 - 55
CHAPTER 5 CONCLUSION 56
CHAPTER 6 OPINION AND RECOMMENDATION 57 - 59
REFERENCES 60
ATTACHMENT 61
APPENDIX 62 -63

V
 LIST OF TABLES
NO. TABLE TITLE NO PAGE
2.7.1 Training Timetable 18
2.9.1 Type Of Services 21 - 22
3.2 Summary Weekly Activities 25 - 28

VI
 LIST OF FIGURES
NO. FIGURES TITLE NO PAGE
2.3.1 Audio Visual Unit 11
2.3.2 Network & Application Unit 12
2.3.3 Field and Integration System Unit 12
2.3.4 Technical and Operation Unit 13
2.6.1 Organization Chart 17
2.8.1 BERNAMA Company Logo 19
2.8.2 Location of BERNAMA 20
2.8.3 Main gate of BERNAMA 20
2.9.1 BERNAMA’s product and services 23
4.2.1 BNCS Table 31
4.2.2 Login page of BNCS System 32
4.2.3 Checklist for air conditioner 32
4.2.4 Submit button after complete checklist 33
4.2.5 Complete checklist 33
4.3.1 RJ45 Crimping tool kit 34
4.3.2 UTP cable after have been cut 35
4.3.3 Loosen and straighten the wires 35
4.3.4 Insert the wire in RJ45 connector 36
4.3.5 Press/Crimp UTP Cable Wires 36
4.3.6 Tested the crossover cable with cable tester 37
4.4.1 BIOS mode 38
4.4.2 Windows setup 39
4.4.3 Format partition 39
4.4.4 Installing windows 40
4.4.5 PC restarts 40
4.4.6 Windows 10 installation complete 41
4.5.1 Install Belarc 42
4.5.2 Belarc analysis 43
4.5.3 Information produced by Belarc 43
4.5.4 Preventive Maintenance Form 44
4.5.5 Cleaning PC exterior 45
4.6.1 Identify the printer IP Address 46
4.6.2 Control panel to add device 47
4.6.3 Open printer & scanners 47
4.6.4 Add printer 48
4.6.5 Choose printer to be added 48
4.6.6 Printer have been added 49
4.6.7 Print test after add printer 49

VII
 4.7.1 Old version CDRS System Login page 50
4.7.2 Old version CDRS System Homepage 51
4.7.3 Old version CDRS Advance Search 51
4.7.4 Old version CDRS User Management 52
4.7.5 Old version CDRS Audit trail 52
4.7.6 New CDRS System Login page 53
4.7.7 New CDRS System Homepage 54
4.7.8 New CDRS Advance Search 54
4.7.9 New CDRS User Management 55
4.7.10 New CDRS Audit trail 55

VIII
 LIST OF ATTACHMENT
NO. ATTACHMENT TITLE NO PAGE
1 COURSE SCHEDULE 61

IX
 EXECUTIVE SUMMARY

Overview

➢ The Information Technology & Communcation department or also known as TMK

(Teknologi Maklumat Komunikasi) is located on the 4th floor in Wisma BERNAMA.

➢ The Head of Department in TMK is Abdul Halim Hafiz bin Mohamad Radzali.

➢ This division takes the responsibility in ensuring that the systems, networks and
maintenance run effectively.

➢ TMK is consists of four different department, such as Audio- Visual unit, Field &
System Integration unit, Technical & Operation unit and Network & Application unit.

1
BERNAMA CORPORATE INFO

CHAIRMAN OF BERNAMA

The Honourable Senator Datuk Ras Adiba Mohd Radzi is a politician,

community activist and former Malaysiannews anchor. She has served at
TV3 and ntv7 as a broadcast journalist, television host and sports
commentator. She is also one of Malaysia's Paralympic shooters.
She is a broadcast journalist, newsreader,
presenter, poet, lyricist, director and producer. She was
appointed as a Member of the National Assembly on
20May 2020 to represent people with disabilities.

On 23 November 2020, Senator Datuk Ras Adiba Mohd

Radzi was appointed chairman of the Malaysian
National News Agency (BERNAMA), replacing
Suhaimi Sulaiman who resigned on 6 August. This
appointment makes her thefirst woman to be appointed
as the chairman of BERNAMA in the 53-year historyof
its establishment

CHIEF EXECUTIVE OFFICER OF BERNAMA

Based on figure 2.6.1, the current current CEO of
BERNAMA is ENCIK ROSLAN ARIFFIN is Bachelor's
Degree holder in communication from Universiti
TeknologiMARA (UiTM).

ENCIK ROSLAN, who has extensive experience, has

held important responsibilities at BERNAMA including
as Bureau Chief, Bernama TV Program Chief,
Executive Editor, Head of Broadcasting (TV and
Radio), before being appointed as Deputy Editor-in-
Chiefof Business and Finance.

In addition, he was also stationed at theMalaysian

Broadcasting Department (RTM) for four years from
2008 to 2012, among others as Chief Journalist, Chief
Editor andDeputy Director of the Current Affairs
Section.

2
 CHAPTER 1
INTRODUCTION TO INDUSTRIAL TRAINING

1.1 Introduction

One of the courses offered by Polytechnic Sultan Idris Shah is the Diploma in Information
Technology, which takes two and a half years to complete. Students must complete 20 weeks of
Industrial Training in any company, whether it is government or private. This is Industrial Training
are compulsory and need to be taken in the fifth semester to meet the requirements for the Diploma
in Information Technology.

The purpose of this Industrial Training is to give awareness to students about the real world of
work in factories, companies, contractors and so on. It also tries to instill in students a sense of
teamwork and foster positive relationships among employees. The goal of this Industrial Training
is to apply the theories learnt in class to real-world situations. Throughout the industrial training,
the knowledge gained will benefit the students later in their careers. Another goal is for students to
be able to practice safety standards while working and to build self-confidence in the workplace.

Furthermore, it also gives students job experience and build the relationship between students and
staff at the Industrial Training facility. On the other hand, this training has the potential to promote
a sense of cooperation among employees and trainees. Industrial Training gives students an
opportunity to experience real-world business scenarios. Industrial Training is necessary for all
students enrolled in specific programmed or courses before they can obtain their diploma
certificate.

3
1.2 Preliminary

Students are free to choose where they want to carry out their industrial training whether it is a
private or public sector. Each student who completes this industrial training must obey all the
companies or organization's rules. This industrial training is for 20 weeks and will be done in
accordance with the Institute Higher Education's regulations (IPT).

This industrial training course can give new perception to students about the real-world situation
in the workplace, where each job has its own set of laws that must be followed in order for a
company or organization to run successfully. Students can also learn how to deal with a variety of
scenarios by being exposed to the environment of the workspace.

As a result, this industry training can help to expand skilled workforce, which is in line with the
government's objective to require skilled graduates for the country's future development.

1.3 Industrial Training Objective

Student’s gets the opportunity to apply all of their knowledge and theories learned in the industrial
training course, as well expressing their own creativity. Students will have knowledge in how to
communicate effectively, thereby expanding relationships between workplace partners and the
people around them, resulting in faster teamwork and positive relationships with industrial
workers, all of which can lead to a sense of responsibility for a sense of trust (work) and balance
in all aspects.

Furthermore, trainees can enhance their own weaknesses by improving and think more rationally
in handling the task that has assigned by the employer / supervisor. Not only that, students also can
learn and take the good qualities from their employers during industrial training. Students can apply
their productive spirit to the challenges and obstacles that lay ahead.

4
The polytechnic's mission is to generate successful, excellent, and responsible students through
industrial training. To attain these aims, the Industrial Training and Liaison Unit (UPLI) has
defined several Industrial Training objectives that must be fulfill by the students. The following
are the goals mentioned:

I. Give student’s real-world employment experience.

From this perspective, students will have a better understanding of the real world of working
experience. They conduct training for 6 months, which is sufficient to go through all the
experiences and difficulties necessary to mound the students into exceptional workers when they
enter the real world of work.

II. Adapt to strict guidelines.

While completing Industrial Training in a company, trainees must adhere to all the company's
rules, whether it is a safety, discipline, or any other law. This will make it easy for trainees to
become familiar with all the rules while navigating the workplace without difficulty.

III. Instill qualities such as trust, dedication, and responsibility in students.

All the positive qualities should be present in every student because it affects almost the whole of
our daily lives. With this, Industrial Training can cultivate each student with all these qualities to
make it easier for them to learn first how to gain the trust of the firm and then be able to do the
work with great dedication and enthusiasm. Therefore, during this training, students need to
cultivate admirable qualities such as being trustworthy, honest, and responsible in every matter and
all the tasks that have been entrusted by the firm. With these good qualities, the firm will place
high trust in every move assigned to the students. Therefore, every student will get a good record
in terms of behavior, and it is very important to them when applying for a job upon graduation.

5
IV. Students can relate theory to practice and vice versa.

All theories and practices are inextricably connected. Students will have no trouble adapting a
challenging work environment because of this, and all theories and practices will be fully utilized
possible throughout Industrial Training. When students graduate from polytechnic, they will also
have a better understanding of the actual extent of their chosen job. Students will be aware to
strategies in both theory and practice during the Industrial Training. This can help students develop
abilities that they can apply during the training process, in everyday life, and in the actual world of
work.

V. Have a good relationship and bonding with the employees.

The positive interaction and friendliness demonstrated throughout this Industrial Training can help
to grow the association, exchange, and share viewpoints with company’s personnel, and strengthen
long-term relationships. As a result, the student-only organization can be enlarged with
connections from the working group or people with more experience than a student.

VI. Cultivate the spirit of teamwork.

Trainees might also instill employees with a culture of collaboration. As a result, the job done is
satisfactory and can lead to mutual understanding. Good employee relationships can be created
indirectly. Furthermore, the technique for working as a group in the organization can develop a
culture of mutual assistance and cooperation among co-workers.

6
VII. Examine student capabilities.
Students will be able to evaluate themselves based on six months of training in a company. They
can evaluate through the tasks completed throughout the training by highlighting the traits of good
leadership, and they can also provide ideas to help improve the business with the initial exposure
they receive. This is also documented in the Industrial Training book, which will be reviewed and
filled in by the supervisor when Industrial Training is completed.

Finally, the goal of this Industrial Training plays a critical role in preparing students to grasp all
aspects of work as well as the careers that they will confront later in life. As a student, the Industrial
Training for six months is extremely wise and positive for that will have a very favorable impact
in the student’s future.

7
1.4 Objectives of the Final Report of Industrial Training
Finally, the objective of this Industrial Training plays a critical role in preparing students to grasp
all aspects of work as well as the careers that they will face later in life. For a student, the
Polytechnic Industrial Training Department's management's act with the Industrial Training for 6
months is wise and positive because it will favor students the future. Not only that, this is will help
students and promote a critical, creative, and innovative thinking culture and encourage students
to learn to utilize the most up-to-date technology.

In this report, students are supposed to document their activities and experiences during their
Industrial Training session. This report is a crucial document because it can show that a student
has completed Industrial Training within the timeframe.

As a result, report writing necessitates careful observation from trainees. These standards also teach
students to follow all the rules and instructions. The examining lecturer, as well as the firm and
other parties who will be evaluating and referencing the report, must be able to understand it.

8
1.5 The importance of Industrial Training
This Industrial Training offers to a variety of interests for students before they enter the actual
world of work, ensuring that they do not have any issues after they graduate and begin working.
Industrial Training may provide students with the most beneficial experience as well as teach them
how to prepare for the working world and make them better-equipped skills once they have
completed the Industrial Training. It is critical that students perform their best for a specific
institution as well as for themselves. Furthermore, this Industrial Training makes students more
confident in themselves and less reliant on others, as well as changing students' attitudes toward
living more independently.

Furthermore, it has the potential to promote a sense of collaboration among students and all parties
as a whole team and institution. The nature of trust and responsibility is one of the most sought-
after qualities in conducting Industrial Training and in the real working world because it can
symbolize the polytechnic's image and persuade the institution to provide future students with more
opportunities to conduct Industrial Training in the institution as well as job offers upon graduation.
Industrial training can help students connect the theory they have learned in class with the practical
instruction they are receiving from their employees.

Students can also work more readily with the company's staff if they need assistance getting
information, and the relationship between students and department staff can be strengthened.

9
 CHAPTER 2

ORGANIZATIONAL BACKGROUND

2.1 Organizational Introduction

This chapter will cover about the background of BERNAMA’s establishment, it’s vision and
mission, services and organization chart.

2.2 Background of the Establishment of the Organization

A statutory organization known as the Malaysian National News Agency (BERNAMA) was
established by a parliamentary act in 1967 and started operating in May 1968. The agency
maintains offices in each of Malaysia's states, as well as correspondents in Singapore and Jakarta,
and stringers or retainers in Vancouver, Washington, London, Manila, New Delhi, and Dhaka. It
offers information services to subscribers in Malaysia and Singapore and is totally computerized
in its operations. Local and international media, as well as organizations affiliated with the public
sector, businesses, academic institutions, and everyday citizens nationwide, are all aware of
BERNAMA's status as a trustworthy source of breaking news.

2.3 Structure of Department

Information Technology & Communication Division is located on the 4th and 15th floors, Wisma
BERNAMA. This division is responsible for ensuring that systems, network and maintenance
networks at BERNAMA operate smoothly and maintain quality ICT services.

10
Information Technology & Communication Division was previously known as the Information
Technology & Communication Unit. After structuring the post, UTMK was transferred to the
Information Technology & Communication Division. It is headed by Senior Information &
Communication Technology Manager. The number of posts is 44 positions including BTMK staff
in the bureau. BTMK consists of 4 units namely Audio-Visual Unit, Field & System Integration
Unit, Technical & Operations Unit and Network & Application Unit.

2.3.1 Audio Visual Unit

Figure 2.3.1 Audio Visual Unit

11
2.3.2 Network & Application Unit

Figure 2.3.2 Network & Application Unit

2.3.3 Field and Integration System Unit

Figure 2.3.3 Field and Integration System Unit

12
2.3.4 Technical and Operation Unit

Figure 2.3.4 Technical and Operation Unit

13
2.4 Organization Activity

Bernama, also known as the Malaysian National News Agency, is a news organization based in
Malaysia that plays a significant role in the country's media landscape. Established in 1967,
Bernama has a history of providing reliable and accurate news coverage to the people of Malaysia.

Bernama is a news agency, hence among its many responsibilities is the collection, verification,
and dissemination of news and information to other media outlets as well as the general public. Its
group of reporters and editors put in an incredible amount of effort to guarantee that the news they
deliver to the people of Malaysia is current, accurate, and pertinent to their lives.

The acquisition of information and the dissemination of that information is one of the primary
functions that are carried out at Bernama. Reporters and editors are responsible for gathering
material from a wide number of sources, such as attending events and press conferences,
conducting interviews with relevant sources, and conducting research online. They begin by
collecting the essential information, then they work to verify the accuracy of the material, and
finally, they produce either written pieces or news reports so that the information can be
disseminated.

Bernama is not only responsible for the collection of news and its reporting on it, but also for the
promotion of fair and accurate reporting of news in Malaysia. In this context, "offering training
and support to journalists and media organizations" and "helping to expand the public's access to
reliable and diverse sources of news and information" are both examples of what it means to fulfil
this role.

14
The creation of content for various forms of multimedia is an additional major activity at Bernama.
Bernama creates not only standard news stories but also films, podcasts, and other forms of
multimedia material in order to help provide its readers with a more engaging and dynamic news
experience.

In general, all of Bernama's work is geared at fulfilling its mission of offering the people of
Malaysia news and information that can be trusted to be accurate. Bernama plays an important part
in the landscape of the media industry in the country because to its hardworking staff of reporters
and editors and its dedication to providing coverage of the news that is both balanced and diverse.

15
2.5 Vision, mission and objective of the company.

2.5.1 Vision

To become a renowned news agency which is recognized internationally.

2.5.2 Mission

I. To produce and disseminate news and information in an accurate, speedy,

fair and objective manner in the nation's interest.
II. To mould an informed society in line with the New Malaysia.
III. To generate revenue through diversification of news and information products.
IV. To enhance the standard of journalism in the country by offering challenging and rewarding
careers.
V. To use the latest technology in service delivery.

VI. To fulfil the needs of clients at all times.

2.5.3 Objective

BERNAMA always strive to gather and channel news and information that are:

I. Accurate: Events and activities are reported exactly as they happened

II. Fast: News are channelled to clients and the public soonest possible.
III. Fair & Balanced: Fair and balance reporting for all parties.

16
2.6 Organization Chart

An organization chart illustrates a company’s or organizations internal structure. Supervisory

communication, employee planning, and resource planning can all benefit from using organization
charts as shown in figure 2.6.1.

Figure 2.6.1 Organization Chart

17
2.7 Industrial Training Timetable

Working Days Monday to Friday

Office Hours 8 / 9 am to 5 / 6 pm
Holiday Saturday and Sunday
2.7.1 Table of Training Timetable

The organization will assign a work schedule or training to trainees in the Industrial

Training period. The Industrial Training duration will run from 17th September 2022 to 3rd

March 2022. The time spent on daily training is the same as that spent by other

government ministries, which is shown in table 2.7.1.

18
2.8 Organization Information

This is the official logo of BERNAMA.

Figure 2.8.1 BERNAMA Company Logo

Organization Name : BERNAMA

Branch Address : 28, Jalan 1/65A, Titiwangsa,
50400 Kuala Lumpur,
Wilayah Persekutuan Kuala Lumpur.
Headquarters : Kuala Lumpur, Malaysia.
No. Phone : 03-2693 9933
Website : https://www.bernama.com/en/

19
This is the location of the BERNAMA Company, which is located at Wilayah Persekutuan Kuala
Lumpur as shown in figure 2.7.2.

Figure 2.8.2 Location of BERNAMA.

This is the main entrance of the BERNAMA company as shown in figure 2.7.3.

Figure 2.8.3 Main gate of BERNAMA

20
2.9 Types of Services

1) BERNAMA.COM
BERNAMA.COM shares latest news and media
that is available in multiple languages such as
Malay, English, Mandarin, Arabic, Tamil and
Espanyol.

2) BERNAMA NEWSLINK
Electronic real-time news provider on Malaysian
and global events. Strong international alliances
with Antara, DPA and Xinhua.

3) BLIS (BERNAMA LIBRARY &

INFOLINK SERVICE)
BLIS is information-rich and convenient research
portal that provides access to news and significant
information on Malaysia. From acronyms and
achievements to sports records and speeches;from
market and industrial trends to news reports and
government policies, BLIS provides answers to
urgent research needs.

21
4) BERNAMA IMAGES
BERNAMA Images offer photo coverage of
events taking place especially in Malaysia,
including press conferences, product launches,
sports events, ceremonies and exclusive shots by
BERNAMA photojournalists who record
important developments as they unfold.

5) BERNAMA TV
BERNAMA TV is a news channel that offers
news coverage, exclusive interviews, talk shows
and live coverage.

6) BERNAMA RADIO
BERNAMA RADIO broadcasts domestic,
regional and world news through hourly news
bulletins, quarter-hourly news highlights and
breaking news as and when they happen through
live field reports and telephone cross-overs. The
station also has an array of talk-back shows.

2.9.1 Table of Types of Services

22
Figure 2.9.1 BERNAMA’s product and services

23
 CHAPTER 3

WEEKLY SUMMARY

3.1 Introduction

This chapter provides an overview of the general weekly activities carried out throughout the
industrial training. The chapter that covers the supervisor’s tasks will be briefly discussed based
on the activities recorded in the reflection journal book. In a daily report book, each activity or
assignment will be noted. As a result, this part will briefly describe the activities and duties that I
completed during a semester of industrial training, which lasted twenty weeks. All activities will
be explained from week to week to wrap up the work that has been completed in a week and to
make the evaluation process easier. Because there are public holidays and company-advertised
holidays, the working days of the week do not have to be the same every week.

In addition to putting what I’ve learned at the polytechnic into practice, I’ve also been exposed to
the firm’s regulations and ethics, which I should follow whenever I’m in the company for industrial
training. During my industrial training at this organization, I was assigned to the software unit. The
supervisor has scheduled each job to facilitate the following task on each day. I was granted time
for 9 hours of industrial training per day, Monday through Friday, from 8:00 a.m. to 5:00 p.m.
Here's a week-by-week recap of my 20 weeks of industrial training. The table of the weekly
activities has shown in table 3.2.

24
3.2 Table of summary Weekly Activities

DATE WEEK ACTIVITIES

● Learn how to do BERNAMA checklist

17/10/2022 ● Get to know about the organization and
- 1 duty of every unit.
21/10/2022 ● Learn wire crimping.
● Clean the server room.
● Learn to connect printer to computer via IP
address.

● Check computer system details.

26/10/2022 ● Troubleshoot internet connection.
- 2 ● Install printer driver to PC.
28/10/2022 ● Add functions to Corporate Document
Repository System (CDRS).

● Install windows 10.

1/11/2022 ● Tested every WIFI 6 router.
- 3 ● Added new function into CDRS.
5/11/2022 ● Fixed staff’s internet issue.

● Configure IP address for firewall router.

7/11/2022 ● Perform preventive maintenance.
- 4 ● Added new functions into CDRS.
11/11/2022

25
 ● Created edit and delete modal for CDRS
14/11/2022 5 system.
- ● Remove ads in staff’s PC.
20/11/2022 ● Set up projector for event rehearsal.
● Oversee the duties of editorial staffs during
PRU15.
● Fix printer issue.

● Add printer in staff PC.

21/11/2022 6 ● Add search function for metadata.
- ● Remove jammed paper inside printer.
25/11/2022 ● Fix internet issue.

● Bring old PC’s and monitors to store room.

29/11/2022 ● Set up projector and fix monitor issue.
- 7 ● Add printer in staff PC.
2/12/2022 ● Fix loading issue in PC.

5/12/2022 ● Install windows 10.

- 8 ● Add reverse search function for metadata.
9/12/2022

● Clean the server room.

● Manually set IP address to printer.
12/12/2022 ● Learn about Newslink system.
- 9 ● Create pagination to display data.
16/12/2022 ● Tidy up meeting room.

26
 ● Highlight keyword when search.
19/12/2022 ● Bring hardware to store room.
- 10 ● Create new UI design for CDRS System.
23/12/2022 ● Install IP phone in staff room.
● Display directory in CDRS system.

● Perform hardware check.

28/12/2022 11 ● Reset WIFI router.
- ● Clear browsing data in browser.
30/12/2022 ● Implement functions in new CDRS system.

● Perform hardware check in server room.

3/1/2023 12 ● Site visitation for network migration.
- ● Create user page is CDRS system.
6/1/2023 ● Install printer driver in staff pc.

● Setup meeting room.

9/1/2023 ● Fix printer issue.

- 13 ● Install windows 10 in PC.

13/1/2023 ● Create treeview in privilege.

● Add printer in staff pc.

● Solve loading issue in Google Chrome

16/1/2023 ● Perform Preventive Maintenance.

- 14 ● Add printer in staff PC.

20/1/2023 ● Visited BERNAMA Radio and Rooftop.

● Created audit trail page.

27
 ● Add printer to PC

25/1/2023 ● Hide and show main parent (Card) in

homepage
- 15
● Display child folder which holds privilege
27/1/2023
of users.

30/1/2023

- 16

3/2/2023

6/2/2023

- 17

10/2/2023

13/2/2023

- 18

17/2/2023

28
 20/2/2023

- 19

24/2/2023

27/2/2023

- 20

3/3/2023

The table of 3.2 above shows about the daily routine of weekly activities that have been done from
the trainee which is get instructions from the supervisor. This is what I have learned throughout
the internship where I need to know how to solve problems that are faced by users.

29
 CHAPTER 4

TECHNICAL REPORT

4.1 Introduction

Technical reports describe the tasks or work that are carried out during the industrial training.
Each task must adhere to the established process and procedures, which are carried out in stages.
It's all about ensuring that organizational management runs smoothly and without issues. In this
chapter, will be describing the tasks and works that were completed during the industrial training.
During the industrial training period, student was placed in Information Technology department
where I have learned on how to do BERNAMA checklist, wire crimping, add printer to PC,
troubleshoot internet connection, install windows 10, inspect WIFI 6 router to check the
condition of the router, configure IP address for firewall router, perform preventive maintenance,
remove advertisement in staff’s PC, set up projector for event rehearsal. Oversee the duties of
editorial staffs during PRU15, add printer in staff PC, fix internet issue, bring old PC’s and
monitors to store room, clean the server room, install IP phone in staff room, perform hardware
check and site visitation for network migration.

30
4.2 BERNAMA checklist

4.2.1 Introduction

A checklist trail is a procedure for ensuring that servers are connected, air conditioners are in
good working order, and routers and an Uninterruptible Power Supply (UPS) are connected in
the server room. I must log into the BERNAMA Network Checklist System (BNCS) and enter
the routine record after examining the condition of each device. I also need to verify that every
website that BERNAMA offers its customers is accessible in order to finish the record. The staff
or supervisor will confirm the checklist after it has been turned in. Each round of this routine,
which should be performed every hour, will take about ten minutes.

I. This is the table where the BERNAMA checklist will be done.

Figure 4.2.1 BNCS Table

31
Step 1. Log in into the BNCS System.

Figure 4.2.2 Login page of BNCS System

Step 2. Complete the checklist.

Figure 4.2.3 Checklist for air conditioner

32
Step 3. Once completed, click on the submit button.

Figure 4.2.4 Submit button after complete checklist

Step 4. A completed checklist trail will be indicated as blue color.

Figure 4.2.5 Completed checklist

33
4.3 Wire crimping

4.3.1 Introduction

Crimping Rj45 Connectors on Category 5 (Cat5) Or Category 6 (Cat6) Cable. Crimping is the
process of attaching a cable connector to the end of a Category 5 (Cat5) or Category 6 (Cat6) cable.
This procedure entails inserting the cable's wires into the connector and then compressing the
connector with a specialized tool known as a crimper to secure the wires in place. This establishes
a dependable and secure connection, allowing data to be transmitted over the cable. Crimping RJ-
45 connectors on Cat5 and Cat6 cables is a critical step in network installation and maintenance
because it ensures that the cables are properly connected and functional.

Step 1. Do prepared things needed to make a crossover cable.

Figure 4.3.1 RJ45 Crimping tool kit

34
Step 2. Cut the UTP cable as needed and cut the outer end of the UTP cable layer about 1cm

using a Wire Cutter as shown in figure 4.3.2.

Figure 4.3.2 UTP cable after have been cut

Step 3. Loosen and straighten the smart inner wire. Arrange the wires in order of color to make a
cross over cable as shown in 4.3.3.

Figure 4.3.3 Loosen and Straighten the wires

35
Step 4. Insert the color-arranged wires into the RJ-45 connector and make sure the color
arrangement is correct. Push until all wires touch the end of the RJ-45 connector as shown in
4.3.4.

Figure 4.3.4 Insert the wire in the RJ45 connector

Step 5: Then use a crimping tool to press/crimp the UTP cable wire firmly as shown in
4.3.5.

Figure 4.3.5 Press/Crimp UTP Cable Wires

36
Step 6: Finally do the test using a cable tester as shown in 4.3.6.

Figure 4.3.6 Tested the crossover cable with cable tester.

37
 4.4 Install Windows 10 in PC

4.4.1 Introduction

Windows Installer is a utility application in the Windows operating systems that is used for
installing software/applications. It provides a means to install software on a computer that
complies with the architectural framework of Windows. Windows Installer was previously
known as Microsoft Installer.

Step 1. Enter bios setup, go to advance option and readjust the boot order to removable disk the first.

Figure 4.4.1 BIOS mode

38
 Step 2. save changes and restart, enter on custom install windows only (advance).

Figure 4.4.2 Windows setup

Step 3. Remove all the partitions by deleting it and then click on new where new partitions created.

Figure 4.4.3 Format partition

39
Step 4. click on next and wait for windows installation

Figure 4.4.4 Installing windows

Step 5. once done restart, complete the windows 10 setup

Figure 4.4.5 PC restart

40
Step 6. Windows 10 installation complete

Figure 4.4.6 Windows 10 Installation complete

41
 4.5 Perform Preventive Maintenance (PM)

4.5.1 Introduction

Preventive maintenance (PM) is a scheduled maintenance task performed on PC’s and CPUs to
prevent breakdowns and extend its lifespan. The goal of preventative maintenance is to detect
and correct potential problems before they occur, minimizing downtime and ensuring that the
equipment continues to perform at peak levels. Inspections and cleaning are common PM tasks.
The frequency of PM in BERNAMA is once in 6 months. By implementing a PM, BERNAMA
can proactively maintain their PC’s and CPUs, resulting in improved reliability, increased
efficiency, and reduced maintenance costs.

Step 1. Install Belarc Advisor on user PC.

Figure 4.5.1 Install Belarc

42
Step 2. Run the Belarc Advisor to get the detailed information of user installed software and hardware,

network inventory, any missing Microsoft hotfixes, anti-virus status, security benchmarks

Figure 4.5.2 Belarc analysis

Step 3. Display the results in user web browser.

Figure 4.5.3 Information produced by Belarc

43
Step 4. Fill the PM form using the information obtained from the Belarc Advisor report.

Figure 4.5.4 Preventive Maintenance Form

44
Step 5. Cleaning the peripherals’ exterior surfaces.

Figure 4.5.5 Cleaning PC exterior

45
4.6 Add printer to PC

4.6.1 Introduction

A printer is a peripheral device that produces a hard copy of text or graphics from a computer or
other digital device. There are various types of printers available, including inkjet, laser, thermal,
and dot-matrix printers. They can be connected to a computer via USB, Ethernet, or wireless
connection and can print on various media such as paper, cardstock, and photo paper. Adding a
printer to a PC refers to the process of connecting a printer to a computer and installing any
necessary software or drivers. This allows the computer to communicate with the printer and send
print jobs to it. The process of adding a printer to a PC can vary depending on the type of printer
and the operating system of the computer. It may involve physically connecting the printer to the
computer using a cable such as USB, Ethernet or wireless connection, installing the printer driver
software, and configuring the printer settings in the computer's operating system.

Step 1. Identify the IP address and the name of the printer.

Figure 4.6.1 Identify the printer IP Address

46
Step 2. Open control panel and click on add a device.

Figure 4.6.2 Control panel to add device

Step 3. Open printers & scanners.

Figure 4.6.3 Open printer & Scanners.

47
 Step 4. Click on add device.

Figure 4.6.4 Add printer

Step 5. Select the printer that need to be added.

Figure 4.6.5 Choose printer to be added

48
 Step 6. Printer have been added.

Figure 4.6.6 Printer have been added

Step 7. Print test

Figure 4.6.7 Print test after add printer

49
4.7 Corporate Document Repository System (CDRS)

4.7.1 Introduction

A Corporate Document Repository System (CDRS) is a centralized storage platform that enables
organizations to manage and organize their digital documents, files, and information in a secure
and efficient manner. It provides a single source of truth for all corporate documents and helps to
streamline document management processes, improve collaboration and knowledge sharing, and
support compliance and regulatory requirements.

User scope

• Administrator
• Sub - administrator
• User

This is the old version of CDRS system that has been used at TMK.

Figure 4.7.1 Old version CDRS System Login page

50
Figure 4.7.2 Old version CDRS System Homepage

Figure 4.7.3 Old version CDRS Advance Search

51
Figure 4.7.4 Old version CDRS User Management

Figure 4.7.5 Old version CDRS Audit trail

52
4.7.2 Implementation

My supervisor gave me the task of renewing the Corporate Document Repository System
(CDRS). Before I begin designing the interface and add functions, I need to comprehend how the
current CDRS System operates, how users interact with the system, and what has to be upgraded
or enhanced. I was given the account and password to the mock-up version of the system so that I
could familiarize myself with it and test out each feature. I used FileZilla, an open-source FTP
programme, to send files from the development environment to the production server, which
houses the helpdesk system. I used Visual Studio Code for code editing and Putty for MYSQL
database.

4.7.3 Results

Figure 4.7.6 New CDRS System Login page

53
Figure 4.7.7 New CDRS System Homepage

Figure 4.7.8 New CDRS Advance Search

54
Figure 4.7.9 New CDRS User Management

Figure 4.7.10 New CDRS Audit trail

55
 CHAPTER 5
CONCLUSION

In summary, Industrial Training is a program implemented by Malaysia's Ministry of Higher

Education for Polytechnic students. It allows students to develop a wide range of skills that can be
applied in the future, particularly when they graduate and enter a challenging work environment.
The decision to place students in Industrial Training is a wise one as it allows them to gain insight
into the inner workings of an organization and understand the importance of a stable and systematic
management structure.

During the training, students have the opportunity to work with experienced professionals who
mentor them and provide guidance as they prepare to enter the workforce. I had the privilege of
participating in Industrial Training at Malaysia National News Agency (BERNAMA), where I
was assigned to the Teknologi Maklumat Komunikasi (TMK) department. This experience
allowed me to gain a deeper understanding of the company's work procedures and expand my
expertise in the field of multimedia and information technology.

I am grateful for the positive working relationship I had with the company and the knowledge and
skills I gained during my training. I believe that this type of training should be mandatory for all
Polytechnic students as it provides them with a realistic view of the workplace and helps them to
be more confident and prepared when they enter the workforce. This training also encourages
students to communicate and work positively with their colleagues, which helps to foster a sense
of cooperation, mutual assistance, accountability, and trust.

In conclusion, I would like to express my gratitude to everyone at Malaysia National News

Agency (BERNAMA) and also Teknologi Maklumat Komunikasi (TMK) department, who
guided and supported me throughout my training. I hope that one day, my efforts and the company's
efforts will be recognized and appreciated.

56
 CHAPTER 6

OPINION AND RECOMMENDATION

6.1 Introduction

I would like to take this opportunity to thank Malaysia National News Agency (BERNAMA) and
also Teknologi Maklumat Komunikasi (TMK) department. for giving me the chance to
successfully complete my Industrial Training at their organization and for the opportunity they
have given me. As a direct result of this experience, I have gained a considerable amount of new
information, and I have also experienced a shift in my perspective.

Following the completion of 20 weeks of training in which I had an active part, I have a deeper
comprehension of the significance of hands-on experience for students who are taking part in
Industrial Training. Because companies desire workers who are adaptable and capable of carrying
out a wide variety of responsibilities, trainees have the responsibility to gain more than just
academic information throughout their time in the training programme.

Participating in industrial training, which is, in my opinion, the greatest alternative, enables
students to gain exposure to the real world, acquire new skills, and benefit from the
experience gained there. It's possible that some students have a strong academic comprehension,
but they might not be able to apply that knowledge in real-world situations. These students may
have challenges in their chosen fields as a result of this in the years to come.

57
6.2 Opinion and Recommendations to the Organizations.

I. The employees of the organization have strong relationships and work

effectively as a team.

The key to the organization's success lies in its members having positive relationships and a
cooperative attitude, which the organization values. This helps in efficiently completing projects
in a timely manner due to the helpful demeanor of the staff.

II. Efficient job allocation for Industrial Training students.

Industrial Training students are aspiring to gain work experience and the company assesses their
understanding before assigning tasks. By recognizing students' skill levels and gradually
challenging them, the company has been able to allocate jobs effectively.

III. Offer Professional development for Industrial Training students.

Offer opportunities for professional development through training sessions, workshops, and
seminars. This helps the intern to enhance their skills, knowledge, and understanding of the
industry.

IV. Give consistent evaluations on the intern's work performance.

Provide regular feedback on the intern's performance to help them understand their strengths and
areas for improvement. This helps the intern to understand how they are performing and what they
can do to improve.

58
6.3 Opinion and Recommendations to the Polytechnic Organizations.

I. Emphasis on Practical Experience:

One of the key aspects of an internship is providing students with practical experience in their field
of study. The Polytechnic Sultan Idris Shah should focus on giving students hands-on experiences
and assignments that mimic real-world scenarios, instead of just theoretical knowledge. This will
give students a better understanding of their chosen field and help them develop practical skills
that will be valuable in their future careers.

II. Use of English in Documentation:

As English is widely used in the business world, it's essential that the Polytechnic Sultan Idris Shah
provides English versions of all documents related to the internship program. This will allow for
better communication between the organization and students, as well as with potential employers.

59
 REFERENCE

[1] Bernama. (2022, January 8). Malaysian National News Agency. BERNAMA. Retrieved
August 1, 2022, from https://www.bernama.com/corporate/index.php

[2] Wikimedia Foundation. (2022, July 27). Bernama. Wikipedia. Retrieved August 1, 2022,
from https://en.wikipedia.org/wiki/Bernama

60
 ATTACHMENT

COURSE SCHEDULE
SCHEDULE FOR INDUSTRIAL TRAINEE IN TECHNICAL DEPARTMENT:
TRAINEE NAME: DASHEN A/L KUNASEGARAN
(17 OCTOBER 2022 - 03 MARCH 2023)
POLYTECHNIC SULTAN IDRIS SHAH
DIPLOMA IN INFORMATION TECHNOLOGY (DIGITAL TECHNOLOGY)
SUPERVISOR: MOHD ISKANDAR BIN OMAR

Date Unit Facilitator

Maklumat organisasi, Operasi Teknologi -Abdul Halim – Pengurus Kanan Teknikal
Maklumat & komuniaksi serta Peraturan -Nur Liyana Binti Sabli
17/10/2022 – 21/10/2022
Sesi suai kenal dengan petugas -Norizan

Unit Teknikal & Operasi -Edmon – Pengurus

Network
In House/Workshop/Akaun
BEST/BLIS/Newslink/Email
24/10/2022 – 18/11/2022
HR/Payrol/PABX/Foto MREM/NNN
-Mohd Halim
-Mohd Yusof / Aizuddin / Che Din
-Zainurin / Shuhaida / Mohd Syafiq
-Kamaruzaman / S.Faidzel / Shariffudin
-Azaman sap / Nor Haieezan / Nuhizam /
Milton

Unit Rangkaian Aplikasi -Muhammad Adam Jaya – Pengurus

BERNAMA Web Portal -Mohd Iskandar / Chantiran / Khafiz / Hamid
Bernama.com / Email / Ilmu / MREM / -Salehen / Liyana / Fahmi / Arif
21/11/2022 – 30/12/2022 NNN -Hanafiah
Talian Komunikasi

Unit Field & Integrasi Sistem - Abdul Rahman – Pengurus

Media / Operasi Biro - Nasrah / Faizal / Auzan
2/01/2023 – 20/01/2023 Analisis Sistem - Asyhar
BEST - Ramadhan

Unit Audio Visual -Ahmad Saifuddin – Pengurus

23/01/2023 – 3/02/2023 Sistem Network BTV -Faizal / Kamarul

Stor -Mohd Nazrin

6/02/2023 – 10/02/2023

Network -Mohd Halim Esham

13/02/2023 – 24/01/2023 In House / Workshop

Rumusan -Abdul Halim – Pengurus Kanan Teknikal

27/02/2023 – 3/03/2023 - Mohd Iskandar Bin Omar

61
 APPENDIX

Main Task.
Tools.

Other Task.
Task A: Network.

62
Task B: Technical Support.

Task C: Multimedia.

63