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Exam 2 March Book 2 JHS SHS
Exam 2 March Book 2 JHS SHS
Complete the following dialog with suitable words or expressions in the box!
A : Good morning, 1)___________________? a. Oh, I see
B : I’d like to 2)_______________________ about my b. Discount
holiday in Hawaii last week. c. Joking
A : 3)___________________________. What exactly was d. Can I help you
the problem? e. Complaint
B : First of all the bus taking us to the hotel broke down f. Make a complaint
and we had to wait for over two hours in the sweltering g. Apologize
heat before a replacement arrived. Then when we got h. In the hotel
to the hotel we found our room hadn’t been cleaned. i. Of course
A : Oh dear, did you 4)______________ to the hotel staff? j. I’m sorry to hear that
B : 5)____________, but we were told all the
chambermaids were off duty. Anyways, that’s not at all. The people in the room above
sounded like they were having all-night parties, every night. I demanded another room
but the receptionist told me the hotel was full.
A : 6)_____________.
B : And to cap it all the food 7) ________________ restaurant was awful. It was so bad we
had to eat out all the time despite having paid meals in the price of our holiday.
A : I do 8)_____________. I’d like to offer you a 20% 9)___________ on the price of one of
our Autumn breaks as a gesture of goodwill.
B : A 20% discount, you must be 10)____________. I want to see the manager.
Translate these sentences into good Indonesia
1. Would you mind repairing my watch?
3. It’s a pleasure.
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