Arul Ashish Professional Summary

Assistant Manager - Training

& Development A dedicated management professional with a proven track record of
managing daily operations. Results-oriented individual with experience
operating in an integrated management environment. An energetic
leader who drives business results through process improvement,
innovative thinking, client focus, cross-functional teamwork, and
employee engagement. Skilled implementer in operations, change
management, training, organization design, and human resource
activities linked to strategic initiatives.

Employment History

Assistant Manager Training Jun 2021 - Oct 2022

Personal details Cognizant (Client - Waymo), Hyderabad
Supported the project plans to add new client customers including
arul.ashish@gmail.com managing the training project, developing the training curriculum
and implementing, executing, and analyzing training plans.
9908179176 Collaborated with Workforce Management and Operations
Management to analyze staffing requirements and provide training
linkedin.com/in/arul-ashish- support to meet customer/client needs.
82a5b8129 Identified AI/ML-based opportunities like Classification and Decision
Support Models that can improve the quality of product feedback
and reduce the inflow by ~30%
Skills Identified and eliminated NVAs in the process through Value stream
mapping, Process mining and implementation of RPA solutions that
• Team Management resulted in a reduction of TAT by ~40%
Managed training analysts with their day-to-day activities and
• Communication provided coaching, training, and organizational development to
these team members improving overall performance, especially for
• Leadership team members who were not meeting expectations.
Designed and implemented a keyword results tool related to the
• Analytical
project, saving 10% of the time and a cost of $1500 per month.
• Training and Policy Contributed to organizational development and effectiveness
Management through semiannual reviews of the Training Department, advising
the Section Leader and Unit Manager Round tables.
• Process Improvement
Training Lead Apr 2019 - May 2021
Cognizant (Client - Google), Hyderadbad
Technical Skills Managed and coached a team of 5 full-time and 2 flexible Training
Specialists to deliver against training plans, ensuring the
• MS Office achievement of learning objectives related to the project.
Assessed training needs for new and existing employees.
• Google Workspace
Facilitated learning through various delivery methods including
classroom instruction, virtual training, and on-the-job coaching, for
Education the employees.
Developed, reviewed, and updated training materials as needed,
B.com Professional ensuring that all training materials were clear, concise, and current.
Loyola Academy Motivated peers and associates by demonstrating a positive
attitude that helped improve productivity
Intermediate Supervised & Revamped knowledge base process and information
Loyola Junior College updates for the organization.

SSC
St. Patrick's high school
Senior Analyst Mar 2015 - Mar 2019
Cognizant (Client Google), Hyderadbad
Joined the organization as a Senior Process Executive to work for a
project which dealt with copyright infringement (DMCA)

Business Analyst Mar 2014 - Oct 2014

Deloitte, Hyderadbad
(Mobility COE - Tele support services):
A robust PDA program for all Deloitte professionals who have a
business requirement for PDA’s.
The program is responsible for complete management of PDA’s and
air cards for USI and US practices. This involves managing internal
demand, PDA related security compliance, audits and administrative
maintenance of PDA’s and aircards, supporting employee exit
procedures related to PDA’s.

Technical & Senior Customer May 2011 - Feb 2014

Representative
Amazon, Hyderadbad
Provided online (email & Chat) pre and post sales customer support
for Amazon UK and US websites
Worked with the escalations team handling customer dissatisfied
complaints, high velocity tickets & BBB complaints

References

Urvash Khanna - Senior Training Manager

Cognizant, Ph: 9642090808

Sagar - Senior Deputy Manager

Cognizant, Hyderabad
9948856393