NID in Banking Operations

NATIONAL BOARD FOR TECHNICAL EDUCATION
NATIONAL INNOVATION DIPLOMA (NID)
IN
BANKING OPERATIONS
CURRICULUM AND COURSE SPECIFICATIONS
2009
Produced by the National Board for Technical Education (NBTE)

Plot B, Bida Road, P.M.B. 2239, Kaduna Nigeria
NID IN BANKING OPERATIONS
CONTENTS
Page
Goal and Objectives 3
Minimum Entry Qualifications 4
Programme Duration 4
Evaluation 5
Curriculum Table 6 - 9
Courses:
 BOP 111 - Basic Economics 11 - 15
 BOP 112 - Basic Accounting 16 - 19
 BOP 113 - Basic Law 20 - 24
 BOP 114 - Basic Management 25 - 28
 BOP 115 - Fundamentals of Banking 29 - 34
 BOP 116 - Bank Domestic Operations 35 - 40
 BOP 117 - Bank Software Operations I 41 - 44
 BOP 118 - Bank Safety Management 45 - 49
2
 BOP 121 - Business Mathematics 50 - 55
 BOP 122 - Fundamentals of Marketing 56 - 64
 BOP 123 - Macroeconomics 65 - 71
 BOP 124 - Business Law 72 - 78
 BOP 125 - Bank Foreign Operations 79 - 82
 BOP 126 - Bank Software Operations II 83 - 84
 BOP 127 - Bank Customer Service 85 - 89
 BOP 128 - Basic Credit & Loan Documentation 90 - 95
 BOP 221 - Business Statistics 96 - 105
 BOP 222 - Business Accounting 106 - 109
 BOP 223 - Business Finance 110 - 118
 BOP 224 - Bank Marketing Services 119 - 127
 BOP 225 - Banking Laws, Ethics and Best Practices 128 - 132
 BOP 226 - Applied Psychometrics in Banking 133 - 138
List of Equipment 139
List of Participants 140
3
NATIONAL INNOVATIONS DIPLOMA IN BANKING OPERATIONS
GOAL
The Goal of this programme is to produce diplomates who have the basic theoretical and practical competences to perform entry
level tasks in a Bank.
OBJECTIVES
At the end of this programme, the student should be able to perform the following tasks in a Bank:
1. Domestic operations
2. Customer service
3. Credit & Marketing
4. Foreign operations
4
MINIMUM ENTRY QUALIFICATION
The general entry requirements for the National Innovation Diploma (NID) programme are:
a) Minimum Credit passes in five subjects obtained at maximum of two sittings in:
i) the West African Senior Secondary School Certificate examinations;
ii) the National Examinations Council examinations; and
iii) the General Certificate of Education (“O” Level); or
iv) any such equivalents to above.
b) The credit passes should compulsorily include English Language and Mathematics, and any three of the following:
economics, commerce, principles of accounts, business methods, literature-in-english, government, history, geography,
statistics, agric science and biology.
PROGRAMME DURATION
The NID programme in Banking Operations is structured to run for three semesters of classroom and practical works, and one
semester of supervised industrial work experience scheme (SIWES) with relevant financial institutions such as Commercial
Banks, Micro-finance institutions, Bureau-de-change, Stock-broking firms, and so on.
5
EVALUATION
For the purpose of awarding the National Innovation Diploma in Banking Operations, the students’ work shall be evaluated on the
basis of Practical work, Examinations and Tests assessed per subject and SIWES, per semester, as follows:
Practical - 70%
Examinations - 20%
Class Tests - 10%

100%
SIWES is programmed to take place during the third semester of the 4-semester programme. However, the institution shall be at
liberty to split the period of attachment into two between the second and fourth semesters.
The weighting of each of the components of subjects and SIWES shall be as follows:
General Studies - 10% (minimum)
Foundation Studies - 15% (minimum)
Industrial Attachment (SIWES) - 25% (minimum)
Professional (Core) Studies - 50% (maximum)
100%
6
CURRICULUM TIME TABLE
FIRST SEMESTER:
Code Title T P CH CU
GNS 101 Use of English 2 - 2 2

COM 101 Introduction to Computing 1 2 3 3
BOP 111 Basic Economics 2 - 2 2
BOP 112 Basic Accounting 2 - 2 2
BOP 113 Basic Law 2 - 2 2
BOP 114 Basic Management 2 - 2 2
BOP 115 Fundamentals of Banking 2 - 2 2
BOP 116 Bank Domestic Operations 1 2 3 3
BOP 117 Bank Software Operations I 1 3 4 4
BOP 118 Bank Safety Management 1 1 2 2
TOTAL 16 8 24 24
7
SECOND SEMESTER:
EDP 201 Introduction to Entrepreneurship 2 - 2 2

CSK 501 Basics of Communication 2 - 2 2
BOP 121 Business Mathematics 2 - 2 2
BOP 122 Fundamentals of Marketing 2 - 2 2
BOP 123 Macroeconomics 2 - 2 2
BOP 124 Business Law 2 - 2 2
BOP 125 Bank Foreign Operations 1 1 2 2
BOP 126 Bank Software Operations II 1 3 4 4
BOP 127 Bank Customer Service 1 3 4 4
BOP 128 Basic Credit and Loan Documentation 1 1 2 2
TOTAL 16 8 24 24
8
THIRD SEMESTER (INDUSTRIAL TRAINING) – SIWES:
SCORE PARAMETERS FIELD SCHOOL TOTAL

UNITS UNITS SCORE
Dress code 1 1 2
Communication skills 1 2 3
Team play 2 1 3
Ethics 2 1 3
Diligence 1 - 1
Customer service 3 - 3
Marketing 1 - 1
Cash & Tellering 3 - 3
Funds Transfer 2 - 2
Clearing 1 - 1
EBanking 1 - 1
Foreign 1 - 1
Treasury 1 - 1
TOTAL 20 5 25
9
FOURTH SEMESTER:
CSK 401 Business Correspondence 2 - 2 2

CSK 502 Project Reports 2 - 2 2
BOP 221 Business Statistics 2 - 2 2
BOP 222 Business Accounting 2 - 2 2
BOP 223 Business Finance 2 - 2 2
BOP 224 Bank Marketing Services 1 3 4 4
BOP 225 Banking Laws, Ethics & Best Practices 2 1 3 3
BOP 226 Applied Psychometrics in Banking 1 2 3 3
BOP 227 Research Project 1 3 4 4
TOTAL 15 9 24 24
10
Course: Basic Economics Course Code: BOP 111
Credit Hours: 2 hours / week Theoretical: 2 hours / week Practice: NIL
Goal: This course is designed to introduce the students to principles of Economics
General Objectives: On completion of this course the students should:
1.0 Understand the subject matter of Economics
2.0 Understand the Theory of value
3.0 Know the Theory of production and cost
4.0 Know market structure and Theory of distribution
11
General Objective:
1.0 Understand the subject matter of Economics
THEORY PRACTICAL
Week Specific Learning Outcomes Teacher’s activities Resources Specific Teacher’s Resources
Outcome activities
1.1 Explain Economics 1.1 Describe Economics * Text book

* White board,
1.2 Identify the scope and 1.2 Outline the scope and * Marker etc.
limitations of limitations of
Economics Economics
1.3 Explain scarcity and choice. 1.3 Define scarcity and choice
1.4 Explain the scale 1.4 Describe scale of preference

of preference.
1.5 Describe opportunity cost. 1.5 Describe opportunity cost.
12
General Objective:
2.0 Understand the Theory of value
THEORY PRACTICAL
Outcome activities
2.1 Explain the concept 2.1 Describe utility

of utility
2.2 Explain demand 2.2 Describe demand and supply

and supply of of goods.
goods.
2.3 Outline the factors
2.3 Identify factors affecting affecting price, demand
price, demand and and supply.
supply.
2.4 Define elasticity.

2.4 Explain elasticity
13
General Objective:
3.0 Explain the Theory of production and cost
THEORY PRACTICAL
Outcome activities
3.1 Explain factors 3.1 Outline factors of production
of production Board
Projector
3.2 Describe increasing 3.2 Explain increasing Screen
and diminishing and diminishing Flip chart
returns. returns Text
books
3.3 Explain the theory of costs 3.3 Describe the theory of costs.
3.4 Explain division of labour. 3.4 Define division of labour.
3.5 Define wages, rent, 3.5 Describe; wages, rent,

profits and interest. profits and interest.
14
General Objective:
4.0 Explain market structure and the theory of distribution.
THEORY PRACTICAL
Outcome activities
4.1 Describe ordinary and 4.1 Explain ordinary and
economic concept of market economic concept of market * Board
4.2 Explain perfect and 4.2 Describe perfect and * Projector
imperfect market imperfect market * Screen
4.3 Explain monopoly, oligopoly 4.3 Describe monopoly, oligopoly * Flip chart
and monopolistic competition. and monopolistic * Text books
4.4 Explain control of competition.
monopoly power, means of 4.4 Describe control of monopoly
distribution, retailers, power, means of
wholesalers and middleme distribution, retailers,
4.5 Explain the idea of super wholesalers and middlemen.
markets and chain 4.5 Describe the idea of
stores. super markets and chain
stores.
4.6 Identify the features of retailing.
4.7 Explain the means of 4.6 Outline the features of retailing.
transportation (road, air, 4.7 Describe the means of
rail and water) transportation (road, air, rail
and water)
15
Course: Basic Accounting Course Code: BOP 112
Credit Hours: 2 hours/Week Theoretical: 2 hours/Week Practice: Nil
Goal: This course is designed to expose students to acquire basic knowledge of accounting principles.
General Objectives:
1.0 Understand the nature and statutory requirements of accounting

2.0 Understand the transactional flow of data in an accounting environment
3.0 Know ledger accounts and double entry principles
4.0 Know the preparation of final accounts from trial balance
5.0 Know accounting adjustments
6.0 Know how to prepare bank reconciliation statements
16
General Objective:
1.0 Understand the nature and statutory requirements of accounting
Theory Practical
Week Specific Learning Objective Teacher’s Activities Resource Specific Learning Teacher’s Resource
Objective
Activities
1.1 Explain the nature 1.1 Describe the evolution, process and
and need for development of accounting systems
accounting in in organizations.
organizations
1.2 State the statutory 1.2 Discuss the statutory provisions on

requirement on accounting accounting for transactions of
for organizational organizations (CAMA 1990), noting:
transactions a) Records to be kept
b) Places to keep the records
c) Responsibility for
preparing accounts of
organizations
d) Forms and content of
financial statements
1.3 State the assumptions 1.3 Explain the fundamental accounting

underlying the concepts, bases and principles.
preparation of financial
statements.
1.4 List the accounting 1.4 Describe the various types of

reports that can be accounting reports that can be
generated from an generated from an accounting
17
system
accounting
system.
18
GENERAL OBJECTIVE:
2.0 Understand the transactional flow of data in an accounting environment
Theory Practical
WEEK SPECIFIC LEARNING TEACHER ACTIVITIES LEARNING SPECIFIC LEARNING TEACHER LEARNING
OBJECTIVE RESOURCE OBJECTIVE ACTIVITIES RESOURCE
2.1 Describe the process 2.1 Define source
of generating documents in an
accounting accounting process.
information from
source documents.
2.2 Describe Books of
2.2 Explain trial balance. prime entry, and how
they are used to
generate accounting
information.
2.3 Explain the trial

2.3 Explain control balance.
accounts, Bank 2.4 Describe control
reconciliation accounts, Bank
statements and reconciliation
treatment of capital statements and
and revenue items treatment of capital
and revenue items.
19
General Objective:
3.0 Know ledger accounts and double entry principles
Theory Practical
WEEK SPECIFIC LEARNING OBJECTIVE TEACHER ACTIVITIES LEARNING SPECIFIC LEARNING TEACHER LEARNING
RESOURCE OBJECTIVE ACTIVITIES RESOURCE
3.1 Explain accounting 3.1 Describe fixed
for assets and assets: current
liabilities assets, long term
liabilities, current
liabilities,
contingencies,
provisions and
reserves.
3.2 Give examples of 3.1 above 3.2 Outline examples of
fixed assets.
General Objective:
4.0 Know the preparation of final accounts from trial balance
WEEK SPECIFIC LEARNING OBJECTIVE TEACHER ACTIVITIES LEARNING SPECIFIC TEACHER LEARNING
4.1 Explain final accounts 4.1 Prepare trading and profit
and loss accounts and Balance

Sheet: Sole trader,
Partnership, company, non–
profit ventures, receipts and
payment, and income and
expenditure accounts
20
Course: Basic Law Course Code: BOP 113
Goal: This course is designed to provide the students with a good grasp of the basic principles of Nigerian law
General Objectives: At the end of this course the students should:
1.0 Know the sources of Nigerian Law

2.0 Understand how statutes are interpreted
3.0 Understand the classification of Nigerian Law
4.0 Know the law courts in Nigeria
5.0 Understand the term Constitution and its features
21
GENERAL OBJECTIVE:
1.0 Know sources of Nigerian law
Theory Practical
1.1 Describe the sources 1.1 Explain the sources of Board
of Nigerian Law. Nigerian law. Marker
Projector
1.2 State the origin of law
from the people’s
custom.
General Objective: 2.0 Understand how statues are interpreted

2.1 Describe how statues 2.1 Explain how judges
are interpreted. interpret the laws
passed by the house
of Assembly.
22
General Objectives: 3.0 Understand classifications of Nigerian Law

3.1 Define law 3.1 Explain law and
its definitions
3.2 State civil law 3.2 Describe civil law

in Nigeria
3.3 Explain the 3.3 Describe criminal

criminal law law in Nigeria.
23
General Objectives; 4.0 Know the courts in Nigeria

4.1 Identify the law 4.1 Describe the
courts in various courts that
Nigeria. exist in Nigeria
4.2 Describe the

4.2 Explain the hierarchy of
hierarchy of the the courts.
courts.
4.3 Identify the functions

4.3 Explain the of the various courts
functions of the
various courts 4.4 Describe the various
tribunals outside
4.4 Explain the various the regular courts
tribunals outside
the regular courts
24
General Objectives 5.0 Understand the term constitution and its features
5.1 Define constitution. 5.1 Explain the
constitution.
5.2 Differentiate between 5.2 Outline the

written and difference between
unwritten written and unwritten
constitution constitution.
5.3 Describe constitution

and development in 5.3 Explain the
Nigeria up to constitutional
independence development in
Nigeria up to
independence
25
COURSE: Basic Management COURSE CODE: BOP 114

GOAL: This course is designed to assist students to acquire skill in management principles and techniques
GENERAL OBJECIIVES:
On completion of this course the students should be able to:-
1.0 Understand management and its evolution

2.0 Understand management strategy and decision making
3.0 Understand organizational management
4.0 Know organization behaviour
5.0 Know control system in organisation
26
GENERAL OBJECTIVE:
1.0 Understand management and its evolution
WEEK SPECIFIC LEARNING TEACHER ACTIVITIES LEARNING SPECIFIC LEARNING TEACHER LEARNING RESOURCE
OBJECTIVE RESOURCE OBJECTIVE ACTIVITIES
1.1 Explain management 1.1 Define management Textbook
and its evolution White board
1.2 Identify the functions of Marker etc.
1.2 Explain management management
strategy and
decision making
1.3 Define; planning organizing,

1.3 Explain organization leading and controlling.
management
1.4 Explain evolution of
1.4 Explain organizational management thought
behaviour.
1.5 Describe management
1.5 Explain control in operational perspective
organisation
1.6 Describe the concept of
strategy and decision
making in relation to:
Planning, Management
by objectives
(MBO), Total
Quality
27
management (TQM),
Business environment,
Entrepreneurship and
innovation.
1.7 Describe organizational

structure emphasis on
managing the structure
and design of
organizations; Hyman
resources management
(HRM).
1.8 Describe organizational

behaviour.
1.9 Explain stages of

group development.
1.10Identify the advantages

and limitations of groups.
1.11Explain the concept of

motivation, leadership
and its styles,
communication
management and conflict
management
1.12 Describe management
28
control.
29
1.13 Explain operational control

with emphasis on types of
control personal control,
group control management
control.
30
Course: Fundamentals of Banking Course Code: BOP 115
Goal: This course is designed for students to acquire basic knowledge of banking principles.
General Objectives: At the end of this course, the student should:
1.0 Know the basic concepts of money
2.0 Know the evolution and structure of Banking in Nigeria
3.0 Understand Banks lending / borrowing principles
4.0 Know negotiable instruments in banking
5.0 Understand the roles of other financial institutions in the economy
31
General Objective:
1.0 Know the basic concepts of money
THEORY PRACTICAL
Outcome activities
1.1 Define money 1.1 Explain the theory of  Board

money, its origin, functions  Projector
and characteristics.  Screen
 Flip chart
1.2 Describe how 1.2 Explain the process of
 Text books
banks create how banks create money
money
1.3 Differentiate between
1.3 State the different the different types of
types of money money
1.4 List factors that affect 1.4 Explain factors that

demand and supply influence demand and
of money. supply of money.
32
General Objective:
2.0 Know the evolution and structure of Banking in Nigeria
THEORY PRACTICAL
Week Specific Learning Teacher’s activities Resources Specific Teacher’s Resources

Outcomes Outcome activities
2.1 State the evolution, 2.1 Describe the evolution and  Board
forms and structure structure of the following types of  Projector
of Banking Banking Institutions in Nigeria:  Screen
Institutions in  Flip chart
a) Commercial Banks,
Nigeria  Text books
b) Development Banks,
c) Merchant Banks,
d) Universal Banks, and
e) Non-Bank Financial institutions.
2.2 Define the roles of
special organizations 2.2 Discuss the roles of the following
on the activities of in the activities of above
Banking Institutions institutions:
identified in 2.1
a) Central Bank of Nigeria
above.
b) Nigerian Deposit
Insurance Corporation
2.3 Explain sources of
c) Bankers’ Committee
funds for the function
and management of 2.3 Explain sources of funds, functions
the Banks in 2.1 and management of the Banks in
above 2.1
above.
33
General Objective:
3.0 Understand Banks lending / borrowing principles
THEORITICAL CONTENT PRACTICAL CONTENT
Outcome activities
3.1 Explain the structure of 3.1 Describe how the  Board
the balance sheet of balance sheet of any  Projector
any Bank Bank is structured  Screen
 Flip chart
3.2 Define liquidity 3.2 Distinguish the concepts
 Text books
and profitability of liquidity and profitability
3.3 Define borrowing 3.3 Explain the concepts

and lending of borrowing and
lending
3.4 Explain the principles 3.4 Discuss the principles

behind borrowing behind borrowing
and lending and lending
3.5 Analyze the role of 3.5 Explain the role of Banking

Banking in the in the economy, and how
economy. savings is mobilized.
34
General Objective:
4.0 Know negotiable instruments in banking
THEORY PRACTICAL
Outcome activities
4.1 State how payments 4.1 Explain methods of  Board
are effected in Banks. payments through the  Projector
Banking system.  Screen
4.2 Define a
 Flip chart
negotiable 4.2 Explain the characteristics of
 Text books
instrument a negotiable instrument
4.3 Distinguish all types of 4.3 Define and explain the process
negotiable instruments of drawing, issuing,
in Banks. negotiating, collecting,
accepting and paying of
cheques, bills and promissory
notes through the Banks.
4.4 State how local and up-
country clearing is 4.4 Explain rules governing local
effected and state (up-country) clearing
4.5 Describe crossings and 4.5 Explain the effect of crossings

countermand of and countermand of
payments by cheque payments by cheque
4.6 Discuss the Bills of 4.6 Explain the Bills of Exchange Act,
Exchange Act, 1990 (and 1990 (and subsequent
subsequent amendments) amendments)
35
General Objective:
5.0 Understand the roles of other financial institutions in the economy
THEORY PRACTICAL
Outcome activities
5.1 Identify non-bank financial 5.1 Describe non-bank  Board

institutions in the financial institutions  Projector
economy by their:  Screen
 Flip chart
a) form and structure
 Text books
b) funds mobilization
c) operational services
d) economic contribution
5.2 Explain how the

5.2 Distinguish these types of services and operations
institutions from each of these institutions
other. differ from those of
each other.
5.3 Explain how the
5.3 Distinguish these types of services and operations
institutions from Banks. of these institutions

differ from those of
Banks.
36
Course: Bank Domestic Operations Course Code: BOP 116
Credit Hours: 3 hours / week Theoretical: 1 hour / week Practice: 2 hours / week
Goal: This course is designed for students to acquire skills in domestic operations of Banks.
1.0 Understand Domestic Banking Operations
2.0 Know how domestic banking operation is administered
3.0 Know the major types of services rendered in front office domestic bank operations
4.0 Know the major types of back-up services in domestic bank operations
37
General Objective:
1.0 Understand domestic banking operations
THEORY PRACTICAL

1.1 Describe all bank 1.1 List all domestic bank operations
operations that are  Board
classified as 1.2 Explain how these domestic  Projector
domestic in nature bank operations are carried out  Screen
 Microphone
1.3 Comment on the distinguishing  Flip chart
features of each domestic  Text books
bank operational service.
38
General Objective:
2.0 Know how domestic banking operation is administered
THEORY PRACTICAL

2.1 Describe the general 2.1 Explain the classification  Board Hands-on Students 1. Banking hall
classification of of bank departments into:  Projector skill will be to be on 2. Customer
banks operations. a) Front Office  Screen acquired by guided service desk
b) Back Office  Microphone students tour of 3. Cash
 Flip chart banking counting
2.2 State what Front 2.2 Describe Front Office bank
 Text books facilities machine
Office operations of a operations in the context
provided 4. Cash till box
Bank represent. of: by school 5. Back office
a) Customer service
partitioned off
b) Cash (teller) services
2.3 State what Back
Office operations of a 2.3 Describe Back Office bank
Bank represent. operations in the context
of:
a) Accounts
b) Funds transfer
c) Notes (bills)
2.4 Describe how the
d) Audit
Bank operations
identified in 2.4 Discuss how the Back Office
2.2 and 2.3 above really operations identified in 2.3
complement each other. above, complement those
of
Front Office in 2.2 above.
39
General Objective:
3.0 Know the major types of services rendered in front office domestic bank operations
THEORY PRACTICAL

3.1 Identify various 3.1 Explain these accounts that
types of accounts are handled by the
handled by the customer services desk of a
customer Bank:
services desk of a
a) Current accounts
Bank.
b) Savings accounts
 File cabinets  Notes counter
c) Deposit accounts
 Magi Board Skills on Scheduled  Cash till box
d) Branded accounts
 Projector front office tutorials on  Computers
3.2 State the
 Screen operations asset use  Mercury lamps
procedure for 3.2 Show the procedure for
 Microphone  Dummy cheques
managing the the opening of all the
 Flip chart  Source document
accounts identified accounts identified in 3.1
in 3.1 above.  Text books  Dummy currency
above by:
 Dummy cheques
a) Listing the pre-printed
documents provided
by Banks,
b) Identifying which pre-

printed document
relate to each customer
type (individuals,
enterprise, partnership,
company, government
and non- governmental
40
bodies)
41
c) Listing the documents

that the various types
- as above -
of customers must
submit,
d) Listing the approval

steps for the documents.
3.3 State how
customers can 3.3 Explain the procedure that
collect cheque books customers will follow before
and any other collecting their cheque-
instruments from book and other instruments
the Bank. from the Bank.
3.4 Define “tellering” 3.4 Explain the process of cash

in a Bank. and tellering operations in
a Bank.
3.5 Describe 3.5 List the source documents,

documents that are regsiters and ledgers that
used in tellering are used in tellering and cash
and cash office office operations of a Bank.
operations.
3.6 Describe the procedure for
3.6 Describe the balancing of cash entries
process for or transactions at the end
balancing of cash of
transactions at the each day in Banks.
end of each day.
42
General Objective:
4.0 Know the major types of back-up services in domestic bank operations
THEORY PRACTICAL

4.1 Identify the various 4.1 List and explain the various
ledgers and source ledgers and source
documents used by documents that are
the Accounts for maintained and used by the
the bank’s Accounts department to
transactions. record transactions for the  File cabinets  Cash machine
bank and its branches.  Magi Board  Computers
 Projector Skills on Scheduled  Mercury lamps
4.2 Describe the 4.2 Discuss the clearing
 Screen back-office tutorials on  Dummy cheques
clearing process process for cheques and
 Microphone operations asset use  Source document
handled by Local bank drafts (or manager’s
 Flip chart  SBH Currency
Funds Transfer cheques), by explaining:
 Text books  SBH cheques
department. a) Inward clearing
b) Outward clearing
c) Duties of paying Bank
d) Duties of collecting Bank
4.3 Discuss the duties of Banks

4.3 Define standing order. on standing order.
4.4 Explain the importance of the

4.4 Explain the relevance audit department in
of audit department controlling transactions of the
in operational control. operations
43
department.
44
Course: Bank Software Operations I Course Code: BOP 117
Credit Hours: 4 hours / week Theoretical: 2 hours / week Practice: 2 hours / week
Goal: This course is designed for students to acquire hands-on skills on the use of banking operation software.
General Objectives:
1.0 Understand the need for ICT in banking operations
2.0 Know the types of bank operation software used in Nigerian banks
3.0 Know the basic operations of four modules of bank software.
45
General Objective:
1.0 Understand the need for ICT in banking operations
THEORY PRACTICAL
Outcome activities
1.1 Identify the need for 1.1 Explain the key benefits  Board
ICT in banking of ICT in banking  Projector
operations. operations, noting these  Screen
areas:  Microphone
a) On-line data enquiry  Flip chart
b) Real time data entry  Text books
c) Speedy transactions
d) Lower queuing time
e) Centralized control
f) Faster returns
1.2 State the merits and 1.2 Discuss the merits and
demerits of operating demerits of operating
bank software in bank software in Nigeria,
Nigeria. noting areas like:
a) Down time
b) Data loss
c) Fraud
d) Any other
46
General Objective:
2.0 Know the types of bank operation software used in Nigerian banks
THEORY PRACTICAL

2.1 Identify types of bank 2.1 Describe the various types of
operations software bank operations software used
in Nigerian banks. in Nigeria, noting the  Board
following:  Projector
a) Name  Screen
b) Vendor  Microphone
c) Modules  Flip chart
d) Bank clients  Text books
2.2 Distinguish each of
the software identified 2.2 Describe the distinguishing
in features in each of the
2.1 above. software identified in 2.1
above.
2.3 State the modules in 2.3 Explain the modules in each of

each of the software the various banking operation
identified in 2.1 software.
above.
47
General Objective:
3.0 Know the basic operations of four modules of bank operations software
THEORY PRACTICAL
Outcome activities
3.1 Identify security features 3.1 Explain the security

in bank softwares used features of bank software,
in Nigerian banks. noting the presence of the
following: Skill will be One on one  Computer
a) Access codes  Projector acquired on teaching  Bank
b) User log  Screen use of bank on use of modular
c) Any other  Microphone operating bank operating
3.2 State the type of softwares software software
network that the 3.2 Discuss the bank software
software is being operating in a LAN or
operated. WAN, and need for
administrator.
3.3 Describe the workings of 3.3 Explain the workings of

the modules in the bank the following four modules
operating software: in the banking software:
a) Tellering & cash
b) Customer service
c) Funds transfer
d) Clearing
48
Course: Bank Safety Management Course Code: BOP 118
Credit Hours: 3 hours / week Theoretical: 2 hours / week Practice: 1 hour / week
Goal: This course is designed for students to be mentally and physically alter to their jobs
General Objectives: At the end of this course, the student should be able to:
1.0 Understand safety and risk management in bank job.
2.0 Know the compensations available for injuries sustained at work.
3.0 Know the security features available in the bank work environment.
4.0 Know some self-preservation techniques in the face of attacks at work.
49
General Objective:
1.0 Understand safety and risk management in bank job
THEORY PRACTICAL
Outcome activities
1.1 State the need for 1.1 Discuss the need for  Board Students Lead active a) Film shows
safety awareness in safety awareness in bank  Projector will be discussion on b) Work-books
bank jobs. jobs.  Screen more need for safety
 Microphone security at bank job.
1.2 Explain concept of self- 1.2 Discuss self-preservation  Flip chart conscious
preservation in the techniques to be deployed  Text books at work
face of uncalled in the face of aggression
aggression. from third parties that are:
a) Disguised as customers
b) Encountered casually
c) Encountered in transit
1.3 State how banks are 1.3 Discuss risk management

managing risks in in banks under:
the business. a) Fixed assets
b) Cash assets
c) Assets in transit
d) Human capital
50
General Objective:
2.0 Know the compensations available for injuries sustained at work.
THEORY PRACTICAL

2.1 State compensation 2.3 Explain compensation packages Student to Lead active a) Film show
packages that that banks may offer to its staff or  Board be more discussion on b) Sample
banks usually offer their relations in cases of physical  Microphone responsible need for care bank
in case of injury or injury or death arising from:  Flip chart in their in the conduct recruit-
death sustained by  Text books conduct of bank staff ment
a) Robbery attacks at work
employees. at or away letters
b) Robbery attacks outside work from work
c) Accidents at work
d) Accidents outside work
2.2 State how bank staff 2.4 Discuss the conduct of bank staff
should behave in in the context of the compensation
the context of packages available for injury:
identified
a) At work
compensation in 2.1
b) At home
above.
c) At leisure
51
General Objective:
3.0 Know the security features available in the bank work environment.
THEORY PRACTICAL

3.1 Identify security 3.1 Explain the workings of all security

1. In-depth 1. Metal
gadgets gadgets installed by Banks,
analysis of door
installed by noting:
films detectors
Banks. a) metal door detectors,
 Projector More security shown on
b) steel door for bulk cash,
 Screen awareness is security 2. Security
c) burglary alarm system, issues
 Film show created in alarms
d) fire alarm system, and
 Microphone students at
e) which security firms
work 2. Guided tour 3. Fire alarm
these have been on assembly
connected to. workings of points
3.2 State the need to
security
keep to 3.2 Explain the need to comply with all
features in
procedure on use procedure on use of security doors
banks
of security and other gadgets for personal
gadgets installed. and bank safety.
3.3 State need to 3.3 Explain how bullion vans on-load

ease the and off-load cash, and need to
movement of bulk observe security procedure
cash through during bulk cash movement:
bullion vans. a) In and Out of the Bank Vault
b) In transit between Banks
52
General Objective:
4.0 Know some self-preservation techniques in the face of attacks at work.
THEORY PRACTICAL

4.1 Define body 4.1 Explain body language and

language. psychology of customers or
pretenders in the banking hall.
 Projector More confidence 1. Physical 1. Man-o-war
4.2 State how to 4.2 Discuss ways of staying
 Screen instilled in student demonstration kit
stay calm in calm in the face of threat
 Film show at work place of strategies
the face of under:
 Microphone 2. Open field
threat. a) Safety
2. Regular keep- /
b) Panic
fit and gymnasium
c) Help jogging
d) Action exercises
4.3 List action to 4.3 Discuss what actions to take
take in an during a violent encounter in
attack. the Bank premises or in
transit between Banks.
4.4 Define the 4.4 Describe some self-defense

concept of techniques to be deployed
self-defense. by bank staff in emergencies
53
Course: Business Mathematics Course Code: BOP 121

Credit Hours: 2 hours/Week Theoretical: 2 hours/Week Practice: 2 hrs/week
Goal: To acquire the students with the knowledge of basic general mathematic and the relevance to banking operations
General Objectives:
1.0 Understand ratios percentage proportions, variations and their application to banking operation and management generally
2.0 Understand formulae and sumation signs
3.0 Know the use of index and logarithms
4.0 Understand the concept of sequence and series and their business applications
5.0 Understand the simple and compound interests annuities and net present values and discounts
6.0 Understand the concepts and applications of basic analytic geometry in banking operations
7.0 Understand the concept of equations and inequalities in banking and finance
8.0 Demonstrate clear understanding of graphs and their applications in banking and finance
9.0 Understand the basic concepts of differential calculation and their applications
54
GENERAL OBJECTIVE: 1.0 This course should cover the following aspect of mathematics: Linear and Quadratic equations and inequalities
Theory Practical
1.1 Linear and quadratic in Board
equalities. Marker
Projector
1.2 Factorization of quadratic
functions;
1.3 Solution of linear and

quadratic equations by the
use of
graph/discriminant/factorizat
ion.
1.4 Solution of linear and

quadratic inequalities by the
graphical method.
1.5 Breakeven points in costs,

revenue, profit or loss
fraction using methods of
factorization/discrimunant/gr
aph.
55
General Objective: 2.0 System of equations

Theory Practical
2.1 Simultaneous equations;
Linear and quadratic.
2.2 Solving simultaneous

problems by graphical
and subtraction methods.
General Objectives: 3.0 Derivative of Functions

Theory Practical
3.1 Derivative of linear,
quadratic, and
cubic functions.
3.2 Derivative of sums
and difference of
functions
3.1 Second order derivatives of
quadratic and cubic
functions
56
3.2 Maxima and minima

points, of reflection
3.3 Applications to the

business and Economics
points of
maximum/minimum costs,
revenue profits or loss.
General Objectives; 4.0 Progression, Compounding Discounting and Annuities

Theory Practical
4.1 Arithmetic progression:
the nth term, sum of
terms.
4.2 Geometric progression:

the nth term, sum of
terms.
4.3 Simple and

compound interests
4.4 Depreciation and reflection
4.5 Investment appraisal:

annuities and net present
57
value (NPV)
58
General Objectives 5.0 Linear Programming

Theory Practical
5.1 Linear inequalities
5.2 Specifications of an LP
model, objective functions,
constraints and
assumptions
5.3 Graphical solution of

linear programming
model
4.6 Applications in banking and

finance
General Objectives 6.0 MATRICES (2 X 2, 2 X 3, 3 X 2, 3 X 3 ONLY)

Theory Practical
6.1 Square matrices, transpose
of a matrix, matrices of
the same order
6.2 Addition and subtraction

of matrices.
59
6.3 Matrix product and

multiplication by a scalar
6.4 Determinant and inverse

of a 2 x 2 matrix
6.5 Application of matrix to

solution of simultaneous
equations in two
variables
General Objectives: 7.0 Indices and Logarithm

General Objectives: 8.0 Differential Calculus
8.1 Derivative of
multivariate functions
8.2 Integral calculus

General Objectives; 9.0 Set theory, Permutation, Combination and Binomial theorem
60
Course Title: Fundamentals of Marketing Course Code: BOP 122

Credit Hour: 2 Theoretical: Practical
Goal: The course is intended to provide the students with a sound knowledge of the basics of Marketing.
General Objectives:
At the end of the Course, Students should be able to:
1.0 Understand the basic concepts of marketing in a modern business organization.

2.0 Understand the marketing environment.
3.0 Understand the role of marketing and society.
4.0 Know the Organisational structures that promote marketing activities.
5.0 Understand consumer motives and habits
6.0 Understand the techniques involved in the conduct of Marketing research.
61
General Objective
1.0 : Understand the basic Marketing principles and concepts and relate these to their environment
Theoretical Content Practical Content
Specific Learning Teacher’s Resources Specific Learning Teacher’s Activities Resources

Week Outcomes Activities Objectives
1.1 Define marketing. Student able to Charts relating
define marketing relationships between
1.2 Explain the basic and marketing marketing facilitators
concepts in marketing orientation in a and their functions
(e.g. Consumerism, modern
marketing concepts organization
etc)
1.3 Explain the evolution of Student able to Explain the

marketing. explore the marketing orientation
evolution and in modern marketing
1.4 Explain the importance importance of organization
of marketing. marketing and show the value of
MIS to marketing.
1.5 Explain the marketing Student should be
mix. able to identify the
types of market.
1.6 Explain the marketing
information system.
1.7 Explain the meaning

and types of market.
62
General Objective
20: Understand the marketing environment
Theory Practical

Week objectives Activities Objectives
2.1 Define Student is able:-
marketing To define
Environment. marketing
environment
2.2 Explain the
controllable variables Differentiate Charts showing the
(i.e. product, price, between the controllable and
place and promotion). controllable and uncontrollable
uncontrollable variables.
2.3 Explain the variables.
uncontrollable variables
(i.e. Economic,
Political, legal,
Social/Cultural,
Technological and
Physical).
Explain the impact
2.4 Relate controllable to of the two types of
uncontrollable factors variables on the
and how both affect marketing
marketing programmes organization.
and policies
63
General Objective
30: Understand the Role of marketing
Theory Practical

Week Outcomes Activities Objectives
Role of Marketing: Students show Explain why Documentation by
3.1 Relate Marketing to understanding of organizations must be organizations and
social growth the link between socially responsible. companies about their
3.2 Explain the social social growth and social responsibility
responsibilities of marketing. Give examples of projects in communities
Marketers. They are able to organizations that are and news media
demonstrate the not socially reportage
3.3 Explain consumerism importance of responsible in your Of social responsibility.
in the Nigerian social environment and the
Context. responsibilities in Consequences of poor
a marketing social responsibility.
3.4 Explain the role of organization.
Consumer Protection Students are able
Agency,NAFDAC, to identify local
Standards socially
organization of responsible
organizations and
Nigeria
show the
negative
64
3.5 Explain consequences of

marketing ethics. poor social
responsibility.
3.6 Explain the role of

Identify consumer
Marketing in the
protection
Nigerian Context.
agencies and
enumerate their
3.7 Explain Criticisms functions
of Marketing
65
General Objective
40: Understand marketing Organizational Structures
Theory Practical

Week Outcomes Activities Outcomes
Marketing Organizational Students show Draw a chart showing Charts showing the
Structures:
knowledge of the deportation and the different types of
.
different functions different ways an organization structures.
4.1 Explain the place of
in a marketing organization is
marketing in an
organization and structured as it grows.
organization.
are able to identify Show clearly the
the types of advantages and
4.2 Identify the various
marketing disadvantages of each
types of marketing
organization. organization structure.
Organizational
structures.
4.3 Explain the role and

importance of
structures in
achieving
marketing
objectives.
66
General Objective
5.0: Understand Consumer buying motives and habits.

Theory Practical

Week objectives Activities Outcomes
Consumer Buying Students are able to Define motive and charts
Motives and Habits define consumer habits and
5.1 Define consumer buying behavior and differentiate the two.
buying motives. habits.
They demonstrate Illustrate the impact
5.2 Define consumer knowledge of impact of buying motives
buying habits. of buying motives and and habits on
habits on marketing marketing program.
5.3 Explain the impact programmes
of buying motives
and habits or They show a practical
marketing understanding of Give an overview of
programme. consumer psychographic and
psychographic demographic
5.4 Give an overview of variables and know variables.
Consumer's the impact of the Define consumer and
67
Psychographic variables on industrial goods and

variables. consumer decision illustrate the
making differences between
5.5 Explain demographic the two.
variables of They know the
Consumers differences between
consumer and
5.6 Classification of' industrial goods.
Consumer goods Show an
and industrial understanding of why
goods. the market is
segmented. And be
5.7 Explain market able to explain the
segmentation. shot gun and rifle
approach
Demonstrate the
importance of
positioning and
targeting in marketing.
68
General Objective
60: Understand Marketing Research.

Theory Practical
Specific Learning Teacher’s Resourc Specific Learning Teacher’s Activities Resources

Week Outcomes Activities es Outcomes
6.1 Explain Marketing Students are able to Show the link between charts
research Concept. define market and the research topic and
marketing research. research question,
6.2 Identify types and They know the hypothesis and the
sources of data. steps in the questionnaire
marketing research Demonstrate the use of
6.3 Explain marketing process They are the table of random
research procedure. able to demonstrate numbers to draw a
the importance of sample from a given
marketing research population and use the
6.4 Explain data to an organization. population census data
coI1~ction and They can enumerate and map to identify
analysis. the source of sampling units.
primary and Clearly show how the
6.5 Explain report secondary data. Null and the Alternative
writing presentation They know how to hypotheses are written
and Implementation. collect, analyze and and tested.Illustrate the
interpret data ethics of research.
They show mastery Guide the students to
of writing reports. Carry out a small
research
69
Course: Macroeconomics Course Code: BOP 123
Goal: To introduce the students to macroeconomic principles
General Objectives:
1.0 Understand the Structure and Location of Industry.
2.0 Understand the concept of population.
3.0 Know National Income accounting.
4.0 Understand the concept of public finance
5.0 Understand Money, Financial Institutions and Financial Market.
6.0 Know International Trade
70
General Objective:
1.0 Understand the Structure and Location of Industry
THEORY PRACTICAL
Outcome activities
1.1 Identify the types of 1.1 Outline the types of * White Board
business units and business units and their * Text books
their features. features. * Journals
1.2 Explain economics

and diseconomies of 1.2 Describe economics
scale. and diseconomies of
scale.
1.3 Identify success
factors of a firm. 1.3 Outline success factors of
a firm.
1.4 Explain factors
affecting location and 1.4 Identify factors affecting
localization of location and localization
industries. of industries.
1.5 Outline advantages of 1.5 Identify advantages of

industrial concentration industrial
concentration.
71
General Objective:
2.0 Understand the concept of population
THEORY PRACTICAL
Outcome activities
2.1 Explain Malthus theory 2.1 Describe Malthus theory  Board

of population of population  Projector
 Screen
2.2 Outline the importance 2.2 Identify the importance  Flip chart
of accurate census. of accurate census.  Text books
2.3 Explain Economic 2.3 Describe Economic

significance of significance of population
population size, age, size, age, structure, sex
structure, sex occupational and
occupational and geographical distribution.
geographical distribution.
2.4 Identify factors 2.4 Outline factors

affecting size of affecting size of
population, optimum population, optimum
and ageing populations. and ageing populations.
72
General Objective:
3.0 Know National Income accounting
THEORY PRACTICAL
Outcome activities
3.1 Explain National 3.1 Define National  Board

Income Accounting Income Accounting  Projector
“NIA” “NIA”  Screen
 Flip chart
3.2 Explain the 3.2 Describe the  Text books
measurement and types measurement and types of
of NIA. NIA.
3.3 Explain the difficulties 3.3 Identify the difficulties

and consequences of and consequences of
accurate measurement. accurate measurement.
3.4 factors influencing the 3.4 Identify factors influencing

level of national income and the level of national
distribution of national income and distribution of
income national income.
73
General Objective:
4.0 Understand the concept of Public Finance
THEORY PRACTICAL
Outcome activities
4.1 Explain budget and 4.1 Describe budget and its role  Board
its role to the to the economy  Projector
economy  Screen
4.2 Explain the forms  Flip chart
4.2 Describe the forms and principles of  Text books
and principles of taxation.
taxation.
4.3 Describe the theory
4.3 Explain the theory of of economic growth
economic growth and development.
and development.
4.4 Describe national
4.4 Explain national development planning.
development planning
74
General Objective:
5.0 Understand Money, Financial Institutions and Financial Market
THEORY PRACTICAL
Outcome activities
5.1 Explain the concept of money 5.1 Define money
 Board
5.2 Explain Financial Institutions 5.2 Describe Financial Institutions  Projector
 Screen
5.3 Explain financial Market. 5.3 Describe financial Market.  Flip chart
 Text books
5.4 Explain the features of 5.4 Outline the features of
demand and supply of demand and supply of
money. money.
5.5 Identify the types of Financial 5.5 State the types of

Institutions e.g.: Central Financial Institutions e.g.:
Bank, Commercial Banks, Central Bank, Commercial
Development Banks. Banks, Development
Banks.
5.6 Identify the roles
and functions of 5.6 State the roles and
Financial Institutions. functions of Financial
Institutions.
5.7 Explain the concepts of
money and capital market.
5.7 Describe the concepts of
money and capital
market.
75
General Objective:
6.0 Know International Trade
THEORY PRACTICAL
Outcome activities
6.1 Explain the basis of trade 1.6 Describe the basis of trade  Board
 Projector
6.2 Describe the Theory of 1.7 State the Theory of  Screen
comparative cost comparative cost  Flip chart
advantage advantage  Text books
6.3 Identify the limitations 1.8 Outline the limitations

of international trade of international trade
6.4 Identify the forms of 1.9 Outline the forms of

protection for protection for
International Trade. International Trade.
76
Course: Business Law Course Code: BOP 124
Goal: This course is designed to expose students on the principles of business law
General Objectives:
1.0 Understand the law of contract
2.0 Know negotiable instruments
3.0 Understand the law of torts
4.0 Understand company law
5.0 Know partnership law
6.0 Understand property law
77
General Objective:
1.0 Understand the law of contract
THEORY PRACTICAL
Week Specific Learning Outcomes Teacher’s activities Resources Outcomes Teacher’s Specific Outcome
activities
1.1 Explain the law of contract. 1.1 Define law of contract.
1.2 Explain the nature and 1.2 Describe the nature and
features of law of features of law of
contract. contract.
1.3 Explain the types and 1.3 Describe the types and
elements of a valid contract formation of contracts
–
a) offer and acceptance,
b) consideration,
c) capacity, and
d) intention to create
legal relations
1.4 Explain intention to create
legal relations and 1.4 Define intention to create
vitiating elements in legal relations and vitiating
contract elements in contract:
misrepresentation, accord,
mistakes, illegality, privity of
contract, docrine of estoppels
and satisfaction.
1.5 Identify remedies for 1.5 Identify remedies for breach
78
failed contracts or discharge of contracts
79
General Objective:
2.0 Know negotiable instruments
Week Specific Learning Teacher’s activities Resources Specific Outcome Teacher’s Resources
Outcomes activities
2.1 Define negotiable 2.1 Explain and differentiate
instruments. these types of negotiable
instruments:
a) Cheques and Drafts

b) Commercial papers
and Bankers
acceptances
c) Treasury bills and
treasury
certificates
d) Bills of Exchange and
other promissory
notes
80
General Objective:
1.0 Understand the law of torts
THEORY PRACTICAL
Outcome activities
3.1 Explain the law of torts. 3.1 Describe the nature of fortious  Board
liability, vicarious liability, rule  Projector
in Rylands as Fletcher,  Screen
Negligence, and occupier’s  Flip chart
liability.  Text books
3.2 Define conversion, 3.2 Define conversion, nuisance,

nuisance, trespass, trespass, defamation assault,
defamation assault, battery
battery.
81
General Objective:
4.0 Understand Company law
THEORY PRACTICAL
Outcome activities
4.1 Explain company law. 4.1 Define a company.
 Board
4.2 Describe formation of 4.2 Describe formation of  Projector
companies by CAMA companies by CAMA 1990-  Screen
1990- Memorandum and Memorandum and Articles of  Flip chart
Articles of Association, Association, Meetings,  Text books
Meetings, Minorities Minorities protection,
protection, doctrine of doctrine of majority doctrine
majority doctrine of of constructive notice lifting
constructive notice lifting the veil of incorporation,
the veil of incorporation, Winding up advantages of
Winding up advantages of companies.
companies.
82
General Objective:
5.0 Understand Partnership law
THEORY PRACTICAL
Outcome activities
5.1 5.1 Describe the nature,  Board

formation, types and basic  Projector
rights.  Screen
 Flip chart
5.2 Describe dissolution and  Text books
advantages of
partnership.
83
General Objective:
6.0 Understand property law
THEORY PRACTICAL
Outcome activities
6.1 State property law 6.1 Define property law types
types real, personal real, personal property.  Board
property.  Projector
6.2 Describe choses in action  Screen
6.2 Explain choses in and ownership and  Flip chart
action and ownership possession  Text books
and possession
84
Course: Bank Foreign Operations Course Code: BOP 124
Goal: This course is designed for students to acquire skills on international operations of Banks.
1.0 Understand Foreign Banking Operations
2.0 Know how foreign banking operation is administered
85
General Objective:
1.0 Understand Foreign Banking Operations
THEORY PRACTICAL

1.1 Explain international 1.1 Discuss the evolution and structure
(foreign) banking. of international banking
operations, with emphasis on the  Board
following:  Projector
a) The World Bank Group  Screen
b) International Monetary Fund  Microphone
c) African Development Bank  Flip chart
d) Other special  Text books
international banks
1.2 Identify the major 1.2 Explain the major types of

types of foreign foreign transactions handled by
transactions handled banks:
by banks: a) Letter of credit
b) Bills for collection
c) Business Travel Allowance
d) Personal Travel Allowance
e) Any other
1.3 Describe the major 1.3 Describe the major forms of

forms of foreign foreign currency translation:
currency translation: a) Telegraphic transfers
b) Travellers’ Cheques
c) Bank Cheques
86
General Objective:
2.0 Know how foreign banking operation is administered
THEORY PRACTICAL

2.1 Define the role of 2.1 Explain the role of

Central Bank in Central Bank in the
managing flow of regulation of foreign
foreign exchange market taking
exchange. note of the:
 File cabinets Skills on Lead active  Computers
a) Official market
 Magi Board bank tutorials on  Bank software
b) Parallel market
 Projector foreign foreign  Letters of instruction
 Screen trade trade  Form B (visble)
2.2 State the operators 2.2 Describe the
 Microphone operations  Form A (non-)
approved to engage authorized operators in
 Flip chart  Form M and
in foreign exchange the foreign exchange
 Text books  attachments
transactions. market:
 Import documents
a) Central Bank
 Dummy SWIFT
b) Commercial Banks
c) Bureau de-change
2.3 Define importation
of goods and 2.3 Explain the procedure
services for the importation of
goods and services into
87
the
country.
88
2.4 Define the export 2.4 Explain the process and

of goods and documentation for export
services. of goods and services
out of the country.
 File cabinets Skills on Lead active  Computers
2.5 Explain the uniform rules  Magi Board foreign tutorials on  Bank software
2.5 State the uniform for collections (issued by  Projector trade foreign  Letters of instruction
rules for collections the International  Screen trade  Form B (visble)
on foreign Chamber of Commerce  Microphone  Form A (non-)
transactions. 1996)  Flip chart  Form M and
 Text books  attachments
2.6 Identify the  Import documents
2.6 State the documents used in the  Dummy SWIFT
documents used for import and export of
import and export goods and services.
trade.
2.7 Discuss the process of
transferring monies to
2.7 Define the process of overseas, noting the
transferring monies use of Nostro and
to overseas. Vostro accounts
2.8 Explain the constraints

on international trade
2.8 State the constraints
on international
trade
89
Course: Bank Software Operations II Course Code: BOP 126
Goal: This course is designed for students to acquire more hands-on experience on bank operation software modules.
1.0 Understand the use of more modules of bank operations software
90
General Objective:
1.0 Understand use of more modules of bank operations software
THEORY PRACTICAL

1.1. State the need for 1.1 Discuss the need for
more ICT use in further use of ICT modules
bank operations. in bank operations.  File cabinets
 Magi Board Skill will be One on one  Computer
1.2. Identify all the 1.2 Explain the security features
 Projector acquired on teaching  Bank
security features of of bank software in a LAN or
 Screen use of bank on use of modular
a bank operating WAN, and need for care
 Microphone operating bank operating
software network. with access codes.
 Flip chart software software software
 Text books
1.3. State the detailed 1.3 Explain the detailed
workings of more workings of the following
modules in a bank modules in the banking
operating software software:
a) e-Banking
b) Loan booking
c) Trade services
d) CRM
91
Course: Bank Customer Service Course Code: BOP 127
Goal: This course is designed for students to cultivate good customer relationship in the banks.
1.0 Understand the bank customer
2.0 Know how to deliver excellent customer service
3.0 Know the 14 Key tests of service delivery
4.0 Know the handling of difficult customers and complaints
92
General Objective:
1.0 Understanding the bank customer
THEORY PRACTICAL
Outcome activities
1.1 Define a customer. 1.1 Explain who the customer is.  Board
 Projector
1.2 State the importance 1.2 Explain the importance of  Screen
of a bank customer a bank customer  Microphone
 Flip chart
1.3 Analyze why 1.3 Explain why customers  Text books
customers quit a bank quit, showing empirical
relationship evidence
1.4 State why there is 1.4 Explain why there is now an

now an increasing increasing focus by Banks
focus on the customer on the customer
93
General Objective:
2.0 Know how to deliver excellent customer service
THEORY PRACTICAL

2.1 State a Bank’s 2.1 Analyze a Bank’s  Board Students will 1. Practical 1. Banking hall
mission mission statement.  Projector acquire hands- guidance in
statement  Screen on skill on the 2. Customer
2.2 Discuss how students can
 Microphone customer banking service desk
2.2 Define goal align their goals with
 Flip chart service hall
alignment. their bank’s mission
3. Cash counter
statement.
2. Posting of
students on 4. Back office
2.3 Define self audit. 2.3 Explain how to carry out
customer partitioned
environmental self
service duty off
audit.
2.4 Define
customer 2.4 Explain how to carry 3. Regular 5. New students
analysis out customer analysis monitoring, and parents as
appraisal of the “customers”
2.5 Define target 2.5 Explain how to achieve
students on
and achievement target using the
performance.
following:
a) Pricing
b) Branding
c) Cross-selling
94
General Objective:
3.0 Understanding the 14 Key tests of service delivery
THEORY PRACTICAL
Outcome activities
3.1 Identify the 14 key 3.1 Explain the 14 key tests in  Board
tests of delivering the delivery of excellent  Projector
excellent customer customer service  Screen
service  Microphone
3.2 Discuss why the concept of
 Flip chart
3.2 Explain the concept Service Champions is
of Service Champions being adopted by Banks
in banks
95
General Objective:
4.0 Handling the difficult customers and complaints
THEORY PRACTICAL
Outcome activities
4.1 Define a difficult and 4.1 Discuss the  Board Creation of 1. Regular 1. Banking hall
a challenging difference between a  Projector “service monitor of the
situation. difficult customer and  Screen champions” customer 2. Customer
a challenging one.  Microphone service “score” service desk
 Flip chart on assessment
4.2 Discuss what a Bank device provided 3. Assessment
4.2 Analyze a customer expects for “customers” device for
customer’s need on use of his customers
from a Bank. money: 2. Interjection
a) the weapon, on complaints 4. New
b) the power. for students and
observation parents as
4.3 Discuss why Bank customers
4.3 State who holds the customers want to
real ace in a Bank- be pleased at their
Customer relationship. own terms.
4.4 State the real test 4.4 Explain why pleasing

of service. of the customers is the
real test of service.
96
Course: Basic Credit & Loan Documentation Course Code: BOP 128
Credit Hours: 2 hours / week Theoretical: 1 hour / week Practice: 1 hour / week
Goal: This course is designed for students to understand basic credit analysis.
1.0 Understand basic principles of bank lending to customers
2.0 Know the administration and types of credit and marketing in banks
3.0 Know the standards in loan asset creation
4.0 Know the back-up support on loans to customers
5.0 Know elements of financial analysis
97
General Objective:
1.0 Understand basic principles of bank lending to customers
THEORY PRACTICAL
Outcome activities
1.1 Define bank credit. 1.1 Explain what bank credit  Board
is and how this translates  Projector
to lending to customers.  Screen
 Microphone
1.2 Distinguish bank credit 1.2 Explain bank loans and
 Flip chart
from normal advances, and how these
operations. can be distinguished
from other bank
operations.
1.3 Define funds 1.3 Describe the
management and the relationship between a
position of Banks and its Bank and its customers
customers on this. on funds management.
1.4 Discuss the relationship
1.4 Relate credit to of credit to marketing in
marketing in Banks the Banks
98
General Objective:
2.0 Know the administration and types of credit and marketing in banks
THEORY PRACTICAL

2.1 Identify how credit 2.1 Describe the stratification  Board

and marketing are of customer levels for credit  Projector
administered in and marketing in banks:  Screen
the Banks.  Microphone
a) Corporate Banking
 Flip chart
b) Commercial Banking
c) Consumer Banking
d) Credit Control
e) Treasury
2.2 Describe how these 2.2 Discuss these customer

vary across the service levels and how
Banks they vary across the
banking industry.
99
General Objective:
3.0 Know the standards in loan asset creation
THEORY PRACTICAL

3.1 Enumerate 3.1 Explain the standard  Board 1. Build-up of One to one 1. Published account
the steps in loan approval process:  Projector skill in tutorial and of publicly quoted
loan asset  Screen credit assignments companies
a) evaluation / appraisal
creation  Microphone analysis
b) approval / disbursement
 Flip chart 2. Credit report sheet
c) management / monitoring
2. Build-up of
d) recovery / special asset
skill in
core
investment
appraisal
3.2 Describe the 3.2 Explain how the processes in
documentation 3.1 above are summarized in
process involved standard documents for the
in 3.1 above approval of management.
10
General Objective:
4.0 Know the back-up support on loans to customers
THEORY PRACTICAL

4.1 Identify the relevant 4.1 List departments that assist  Board Build-up of Practical steps in 1. Platform
departments that do the credit department in the  Projector skill on loan documentation of (credit)
support loan asset creation and management of  Screen documenta- loan and advances
creation in Banks loan assets in Banks:  Micropho tion process to customers. 2. Credit
ne manual
a) Legal
 Flip chart
b) Credit administration
c) Special assets
d) Any other
4.2 State the processes in 4.2 Explain the loan

the administration of documentation process,
loan assets. covering:
a) Call memo
b) Credit memo
c) Spreadsheet updates
d) Asset valuation
e) Security perfection
f) Security vaulting
g) Security release
10
General Objective:
5.0 Know elements of financial analysis
THEORY PRACTICAL

5.1 Describe 5.1 Explain financial analysis  Board Creation of Take 1. Published
financial analysis in the context of:  Projector good credit students accounts of
and its a) Ratios  Screen analytical skills through quoted
importance b) Cash-flow  Microphone in students the companies
 Flip chart process of
5.2 Explain Ratio analysis and
credit 2. Spread sheet
5.2 Define financial its uses in the context of:
analysis
ratio analysis and a) Profitability
its uses b) Liquidity
c) Activity
d) Leverage
e) Investors
5.3 Define cash- 5.3 Explain Cash-flow analysis

flow analysis and its uses in the context of:
and its uses a) Receipt & payment
b) Adjusted profit
10
Course: Business Statistics Course Code: BOP 221

Credit Hours: 4 hours/Week Theoretical: 2 hours/Week Practice: 2 hrs/week
Goal: This course is designed for students to understand statistical principles and its application to business
General Objectives:
1.0 Understand the nature of statistical data and their importance
2.0 Know the problems of collection of statistical data
3.0 Understand the basic sampling methods
4.0 Understand the organization of statistical data
5.0 Understand the analysis of statistical data
6.0 Understand the elementary concepts of probability
7.0 Understand the uses of regression and correlation analysis
10
GENERAL OBJECTIVE: 1.0 Understand the nature of statistical data and their importance
1.1 Explain what is 1.1 Discuss the meaning - Board
meant by statistics. of statistics. - Projector
- Screen
1.2 Explain the uses 1.2 Discuss the uses of - Microphone
of statistics. statistics generally - Flip chart
and in business. - Text books
1.3 Identify the 1.3 Explain the importance

importance of of statistical data.
statistical data.
General Objective: 2.0 Know the problems of collection of statistical data

2.1 Enumerate the reasons 2.1 Explain the reasons for - Board
for collection of data. collection of data. - Projector
- Screen
10
2.2 Identify sources 2.2 Discuss the sources - Microphone

of data collection. of data collection. - Flip chart
- Text books
2.3 Distinguish the 2.3 Explain the methods

methods of of data collection:
data collection. a) Interview
b) Questionnaires
c) Observations
d) Desu Research
e) Sampling
f) Population
2.4 Design 2.4 Describe
questionnaires and questionnaire, design
forms of data and forms of data
collection. collection.
2.5 Explain the problems

2.5 Identify the and types f errors
problems and types that arise in data
of errors that arise in collections
data collections
General Objectives: 3.0 Understand the basic sampling methods

10
3.1 Define sample, 3.1 Explain sample,

population and population and
frame. frame.
3.2 Explain the 3.2 Discuss the

advantages of advantages
sampling of sampling
3.3 Discuss the

3.3 , Explain the random table
random table.
3.4 Discuss probability
3.4 Explain probability and non-probability
and non probability sampling.
sampling.
3.5 Discuss random
3.5 Explain sampling, its
random features and
sampling. advantages
3.6 Discuss
3.6 Explain stratified
statistical sampling and its
sampling. advantages.
3.7 Illustrate the

3.7 Apply the above application of the
sampling methods sampling methods
10
to simple problems
to simple problems
in
banking.
10
General Objectives; 4.0 Understand the organization of statistical data

4.1 Construct 4.1 Demonstrate - Board
frequency the construction of: - Projector
distribution: a) pie chart - Screen
a) Pie chart b) Bar chart - Microphone
b) Bar chart * simple - Flip chart
c) Histogram * multiple - Text books
d) frequency polygon * Component - Ruler
c) Histogram - Protractor
d) Frequency polygon
General Objectives 5.0 Understand the analysis of statistical data

5.1 Explain the 5.1 Discuss with - Board
measures of examples the - Projector
location; central measures of location - Screen
tendency: central tendency. - Microphone
a) Arithmetic mean a) Arithmetic mean - Flip chart
b) Geometric mean b) Geometric mean - Text books
c) Mode c) Mode - Ruler
d) Median
10
e) Harmonic mean d) Median - Protractor

e) Harmonic mean
5.2 Explain measures of 5.2 Explain measures of

partition: Quantiles partition:
including deciles Quantiles including
and percoriles deciles and
percentiles.
5.3 Define the 5.4 Explain the measures

measures of: of
a) variability a) variability
b) mean deviation b) Mean deviation
c) variance c) Variance
d) standard d) Standard deviation
and e) Co-efficient
deviation of variation
e) co-efficient
of variation
5.5 Discuss the
5.4 Explain the significance of 5.3
significance of 5.3 above.
General objectives 6.0 Understand the elementary concepts of probability

10

6.1 Define 6.1 Define
a) set a) set
b) Sub – set b) Sub – set
c) Union c) Union
d) Intersection d) Intersection
with examples

application of vein application of Venn
diagram. diagrams solve some
simple problems
6.3 Discuss the basic

6.3 Explain the basic ideas of: a)
ideas: a) Probability b) sample
Probability space c) events with
b) sample space c) examples
events
6.4 Discuss with examples
6.4 Define a) a) Independent
Independent events events b)
b) Dependent events Dependent events c)
c) Mutiny exclusive Mutiny exclusive
events events
6.5 Discuss:
6.5 Explain the a) Addition law
11
a) Addition law b) Multiplication laws
b) multiplication laws
11
6.6 Explain the basic ideas 6.6 Discuss the basic

of Probability ideas of probability
distribution distribution: a)
a) Binomial Binomial
b)Poisson b)Poisson
c) Normal c) Normal
distributions distributions
6.7 Solve simple problems 6.7 solve simple

using 6.6 above problems using 6.6
above.
General Objectives 7.0 Understand the uses of regression and correlation analysis
7.1 Explain the meaning of 7.1 Discuss the meaning of -
simple linear simple linear
11
regression problems. regression problems.
7.2 Construct 7.2 Demonstrate the

scatter diagram. construction of
scatter diagrams.
7.3 Draw a) Regression 7.3 Draw a) Regression

line by free-hand line by free-hand
method. B) Obtain method b) Obtain
regression equation regression equation
for the regression for the regression line
line in a above. in
a) above.
7.4 Explain the method of
least spine 7.4 Discuss the method
regression. of least spume
regression.
7.5 solve normal 7.5 Solve normal

equations to get equations to get
regression equations regression
equations offer
explanations.
7.6 Predict dependent
variables of 7.6 Predict dependent
regression equations. variables of
regression equations.
11
7.7 Explain the idea of 7.7 Discuss the idea of

correlation correlation
analysis analysis

relationship between relationship
regression and between regression
correlation. and correlation.

properties of properties of
correlation co- correlation co-
efficient. efficient
7.10Explain the limitation 7.10 Discuss the

of regression limitation of
analysis. regression analysis
7.11 Calculate time

7.11calculate time series series by a) isoluran
by: a) moving of tread by moving
averages b) Least averages b) Least
square method. square method
11
Course: Business Accounting Course Code: BOP 222
Goal: This course is designed to enable the students to prepare simple profit and loss account and the balance sheet
General Objectives:
1.0 Understand basic principles of preparing the final Accounts.
11
GENERAL OBJECTIVE:
1.0 Understand basic principles of preparing the final Accounts
Theory Practical
1.1 Explain the role 1.1 Describe the role
of Accounting of accounting.
1.2 Define the 1.2 Explain what a trial

trial balance balance is and how
it is prepared
1.3 Explain adjustment of

1.3 Explain the process accounts in relation
of preparing a trial to the trial balance.
balance
1.4 Explain in detail what
1.4 Describe final account final account is and
extract a simple
profit
and loss account.
11
1.5 Explain the contents

1.5 Extract a of a balance sheet and
simple balance prepare a simple one.
sheet
1.6 Explain the contents
of a fixed Asset
1.6 Explain the 1.7 Explain the

fixed Assets different between
fixed and current
1.7 Describe Assets
current Asset.
1.8 Explain the terms:
1.8 Define the ii. Acc and
following prepayment in
accounting terms:- final Accounts.
a. Acc
b. Prepayment 1.9 Describe and itemize
the contents of
current liabilities in a
1.9 State the contents balance sheet.
of current liability
1.10Explain the meaning
of cross profit and
Net profit and state
1.10Differentiate how a student will
between cross and arrive at
11
net profit each of the two
11
Final Accounts of Limited

Liability Companies
includes:
Banks, insurance
companies, stockbroking
companies, Pension Fund
Administrators/Custodians
11
Course: Business Finance Course Code: BOP 223
Goal: This course is designed to expose students to business finance and its application to banking
General Objectives: On completion of this course, the student should:
1.0 Understand finance and its relevance to banking operations

2.0 Know sources of business finance and how the funds can be managed
3.0 Know financial markets and how they are regulated
4.0 Know other investments types and how they are regulated
5.0 Understand elements of financial risk
6.0 Know the civil obligations of firms on taxation
General Objective:
1.0 Understand finance and its relevance to banking operations
12
THEORY
Week Specific Learning Outcomes Teacher’s activities Learning Specific Teacher’s Resource
resource outcomes activities s
1.1 Explain the term Finance 1.1 Define the term Finance  Board
 Projector
1.2 Explain its relationship 1.2 Describe its relationship  Screen
with banking operations with banking operations  Flip chart
 Text books
1.3 Explain the contribution 1.3 State the contribution
of business finance to the of business finance to
growth of Banking the growth of Banking
1.4 Explain how firms are 1.4 Describe how the firms
managed with the are managed with the
funds raised funds raised
12
General Objective:
2.0 Know sources of business finance and how the funds can be managed
THEORY PRACTICAL
Outcome activities
2.1 Describe sources 2.1 Explain the various sources  Board

of business finance of finance to a business,  Projector
noting these major  Screen
classifications:  Flip chart
a) Equity  Text books
b) Debt
c) Working capital
2.2 Describe how these 2.2 Distinguish these sources

sources are in terms of:
different a) Ownership of business
b) Tenor for holding
c) Cost of holding
d) Reward to fund owners
e) Priority in liquidation
2.3 Describe how these 2.3 Explain how these funds may
source of fund may be managed and applied,
be applied in business noting the following
classification:
a) Capital items
b) Revenue (recurrent) items
12
General Objective:
3.0 Know financial markets and how they are regulated
THEORY PRACTICAL
Week Specific Learning Teacher’s activities Resources Specific Teacher’s Resource

3.1 Define financial 3.1 Explain financial markets, Board

market noting these two major classes: Projector
a) Money market Screen
b) Capital market Flip chart
Text books
3.2 Describe 3.2 Explain the investment options
investment options available in the money market.
available in the
money market
3.3 Describe the 3.3 Explain the various investment

various sectors sectors available in the capital
available for market, noting the
investment in the characteristics of these two
capital market major groupings:
a) First tier securities
b) Second tier securities
3.4 Describe the 3.4 Explain the structure and

workings of the workings of the financial markets
financial markets identified in 3.1 above by the
following approved operators:
12
a) The Stock Exchange

b) The Commodity Exchange
c) Banks
d) Discount and Issuing houses
c) Stock Brokers and Jobbers
d) Micro-finance institutions
e) Bureau de-change
3.5 Describe how the 3.5 Explain how the financial market
financial market is regulated by the following
is regulated organizations:
a) Central Bank
b) Securities &
Exchange
Commission
c) Money Market Association
12
General Objective:
4.0 Know other investment types and how they are regulated
THEORY PRACTICAL
Outcome activities
4.1 Describe other 4.2 Explain other investment Board

investment types. types in an economy, noting Projector
these: Screen
a) Life insurance Flip chart
b) Pension fund Text
c) Real estate books
4.2 Indicate how these
are regulated. 4.3 Discuss the regulation of
above investment types by:
a) NAICOM, NIA, CIIN
b) PENCOM
c) NIESV
12
General Objective:
5.0 Understand elements of portfolio management and financial risk
THEORY PRACTICAL
Outcome activities
5.1 Define portfolio 5.1 Explain portfolio
management management in investment  Board
holdings  Projector
5.2 Define financial risk  Screen
5.2 Explain financial risk and  Flip chart
the various types  Text books
identifiable in investment
5.3 State the relevance of holding
financial risk in
portfolio management 5.3 Explain how financial
risk relates to the
5.4 Describe how financial concept of portfolio
risk can be managed management
in investment portfolio
5.4 Explain the procedures
for managing financial
risk in portfolio
management
12
General Objective:
6.0 Know the civil obligations of firms on taxation
THEORY PRACTICAL

6.1 Define taxation 6.1 Explain taxation as a civil
obligation by companies and  Board
individuals to Government to  Projector
render social services.  Screen
 Flip chart
6.2 Describe the various 6.2 Explain the various types of taxes
 Text books
types of taxes. in an economy, noting the major
classes:
a) Direct taxes
b) Indirect taxes
6.3 State the relevant 6.3 Explain the legislations backing

legislations backing administration of the various
the administration of taxes identified in 6.2 above,
taxes. noting:
a) Companies Income Tax
Act 1979 (as amended)
b) Personal Income Tax Act 1993
c) Petroleum Profit Tax Act
1959 (as amended)
d) Capital Gains Tax Act
1967 (as amended)
e) Valued Added Tax Act 1993
12
6.4 Describe the share 6.4 Explain the administration of

of tax responsibilities taxes between the States and the
between the States Federation under the composition,
and the Federal duties and responsibilities of the:
Government. a) Boards of States
Internal Revenue
Services
b) Board of Federal
Inland Revenue
Service
c) Joint Tax Board
6.5 Explain the modalities and

6.5 State how taxes responsibilities for collection
are collected from of these types of taxes from
tax payers. the various tax payers:
a) Companies Income Tax
b) Education Tax
c) Value Added Tax
d) Withholding Tax
e) Pay As You Earn
6.6 Describe the roles of 6.6 Explain the relevance of Banks’

Banks in the services in the collection of taxes
collection of taxes on identified in 6.5 above on behalf
behalf of the of the Government.
Government.
12
COURSE: Bank Marketing Services COURSE CODE: BOP 224

GOAL: This course is designed to equip students with knowledge of banking products and services, and the strategies for their marketablility.
GENERAL OBJECIIVES: On completion of this course, the students should:
1.0 Understand banking products and services

2.0 Know marketing research product development and pricing
3.0 Know strategies to market bank products and services
4.0 Know marketing planning techniques
5.0 Understand the promotional mix, public relation (PR) and bank-customer relationship.
12
GENERAL OBJECTIVE:
1.0 Understand the overview of Marketing Bank services
Theory Practical
1.1 Describe banking products 1.1 Explain banking products Textbook
and services and services White board
Marker etc.
1.2 Outline features of 1.2 State the features of
bank services. bank services
1.3 Explain the need for 1.3 Describe the need of

marketing bank services marking, bank services.
.
1.4 Describe banking products
1.4 Explain banking products:
Deposit collection, target
account, branded account,
promotional account, hybrid
13
account
1.5 Identify the constraints in 1.5 Explain the constraints in

effective marketing of bank effective marketing of bank
services services..
GENERAL OBJECTIVE: 2.0 Know marketing research product development and pricing
Theory Practical
2.1 Explain the concept 2.1 Describe concept of
of marketing research marketing research.
2.2 Explain the ways of 2.2 Identify the ways of

developing these developing these
products. products.
2.3 Explain the ways of pricing 2.3 Describe the ways of pricing
bank products. bank products
13
GENERAL OBJECTIVE: 2.0 Know Bank services marketing strategies

Theory Practical
3.1Explain banking 3.1 Describe bank, the
services, marketing strategies adapted to
strategies market bank services.
3.2 Explain the 3.2 Describe the rationale for

rationale for marketing bank
marketing strategies. services.
3.3 Explain strategic

options in bank 3.3 Describe strategic options
services in bank services with
with emphasis on: emphasis on .
(i) Corporate target i) Corporate
(ii) Operating target
emphasis ii) Operating
(iii) Operating posture emphasis
(iv) Operating theatre iii) Operating posture
(v) Market segment iv) Operating theatre
v) Market segment
13
(vi) Target priorities vi) Target priorities
3.4 Explain the 3.4 Describe the

relationship between relationship between
strategy and market strategy and market
planning. planning
3.5 Outline and explain

the categories of 3.5 Identify the categories
strategies of strategies such as:
i) Strategies for i) ategies for
underdog banks underdog banks
ii) Strategies for ii) tegies for
dominant banks dominant banks
iii) Probable iii) Probable losing
losing strategies.
strategies. iv) Definite
iv) Definite losing
losing strategies
strategies
3.6 Describe marketing strategies
3.6 Identify the types of marketing with emphasis on,
strategies offensive, defensive offensive, defensive and
and rationalization strategies rationalization strategies
13
GENERAL OBJECTIVE:
3.0 Know marketing planning techniques
Theory Practical
4.1 Explain marketing 4.1 Describe marketing planning
planning concept. concept.
4.2Explain short term 4.2 Describe short term

medium term long term medium term long term
planning. planning.
4.3Explain the process of 4.3 Describe the stages of

developing marketing developing marketing
planning plan.
4.4Outline the benefits 4.4 Identify the benefits

of marketing plan. of marketing plan.
4.5 Eplain the term 4.5Explain the term

marketing plan. marketing plan.
4.6 Outline the objectives of 4.6State the objectives of
13
marketing plan. marketing plan
13
4.7 Describe the elements 4.7 Explain the elements

4.8 Identify the conditions for 4.8 State the conditions of for
successful implementation successful implementation
4.9 Outline the success 4.9 Identify the success factors
factors in marketing plan. in marketing plan.
4.10 State reasons why 4.10 Identify reasons why

marketing plans go wrong marketing plans go
wrong
13
GENERAL OBJECTIVE:
5.0 Know promotional mix, public relation (PR) and customer relationship management
Theory Practical
5.1 Explain promotional mix 5.1 Describe promotional
with emphasis on mix with
communication mix; emphasis on:
advertising and its communication
methods, personal selling mix; advertising
concept; motivating, and its methods,
sales promotion and personal selling
publicity. concept;
motivating, sales
5.2 Explain public relations promotion and
(PR) with emphasis on publicity.
why PR activities,
objectives, publics, 5.2 Describe PR with
Channels of PR emphasis on why PR
activities, Gains of activities, objectives,
successful PR activities publics,
and ways of Channels of PR activities,
achieving good PR image.
13
Gains of successful PR
activities and ways of
achieving good PR image
5.3 Explain Customer 5.3 Describe customer

Relationship Management relationship management
with emphasis on basic with emphasis on
concept of customer
relations, principles of
customer relationships
management, framework
for customer relationships 5.4 Describe customer
management and relationship management
implementation of with emphasis on basic
customer relationship concept of customer
management programme. relations, principles of
customer relationships
management, framework
for customer relationships
management and
implementation of
customer relationship
management programme.
13
Course: Banking Laws, Ethics and Best Practices Course Code: BOP 225
Goal: This course is designed for students to imbibe the professional ethics on practice of banking in Nigeria.
1.0 Understand the statutes and regulations governing the establishment and operations of banks in Nigeria
2.0 Understand the legal aspects relating to contractual responsibility of banks to customers
3.0 Understand the ethical and fiduciary responsibility of banks to customers
13
General Objective:
1.0 Understand the statutes and regulations governing the establishment and operations of banks in Nigeria
THEORY PRACTICAL
Outcom activities
e
1.1 Explain the Banking Act, 1.1 Discuss the Banking Act,
1952 (as amended). 1952 (as amended).  Board
 Projector
1.2 Explain the Nigerian 1.2 Discuss the Nigerian  Screen
Banking Act, 1969 (as Banking Act, 1969 (as  Microphone
amended). amended).  Flip chart
 Relevant
1.3 Explain the Central Bank of 1.3 Discuss the Central Bank of Acts and
Nigeria Act, 1958 (as Nigeria Act, 1958 (as amendments
amended. amended).
1.4 Explain the Banks and Other 1.4 Discuss the Banks and Other
Financial Institutions Act, 1991 Financial Institutions Act, 1991
(and subsequent (and subsequent
amendments) amendments)
1.5 Explain the Chartered Institute 1.5 Discuss Chartered Institute of

of Bankers of Nigeria Act, Bankers of Nigeria Act, 1990
1990 (as amended) (as amended)
14
1.6 Explain Financial Institutions 1.6 Discuss Financial Institutions
14
Training Centre (Gte), 1981 Training Centre (Gte), 1981
1.7 Explain the Economic and 1.7 Discuss the Economic and - as above -
Financial Crimes Commission Financial Crimes Commission
Act (2003) Act (2003)
1.8 Explain the Money 1.8 Discuss the Money

Laundering Act 1995 (as Laundering Act 1995 (as
amended) amended)
1.9 Analyze the regulatory 1.9 Explain the regulatory

function of the Central Bank function of the Central Bank
over the activities of all banks. over the activities of all
banks.
1.10 Analyze the effects of all
these regulations on the 1.10 Discuss the effects of all
effective operations of Banks. the regulations on the
effective operations of
Banks.
14
General Objective:
2.0 Understand the legal aspects relating to contractual responsibility of banks to customers
THEORY PRACTICAL
Outcome activities
2.1 Define agency in banking 2.1 Discuss the role of a bank as  Board
agent of the customer,  Projector
noting how the relationship  Screen
was created.  Microphone
 Flip chart
2.2 Define guarantee 2.2 Explain what guarantee is.
2.3 Link guarantee to Bank 2.3 Explain how a guarantee is

– customer relationship determined between the
bank and the customer
2.4 Relate agency and 2.4 Explain the linkage
guarantee to Bank - between agency and

customer guarantee in a
relationship Bank - customer relationship
14
General Objective:
3.0 Understand the ethical and fiduciary responsibility of banks to customers
THEORY PRACTICAL

3.1 Define ethics 3.4 Explain the meaning of ethics  Board Creation of Discussion of Nigerian
noting its:  Projector more careful case studies of case laws
 Screen students at live situations on tort and
a) importance to the banking industry
 Microphone work place to emphasize crimes
b) difference from law.
 Flip chart understanding related to
of students banking
3.2 Define 3.5 Explain the trust placed by law and
fiduciary best practices on banks to
relationship customers in the following
situations:
a) Disclosures
b) Confidentiality
c) Death
d) Insanity
e) Bankruptcy
f) Insolvency
3.3 Identify 3.6 Relate topics in 3.2 above under

customer types these legal forms of customer types:
that Banks must a) Individuals / enterprises
deal with b) Partnerships
carefully. c) Companies
14
Course: Applied Psychometrics in Banking Course Code: BOP 226
Goal: This course is designed to assist students discover their personality traits for effective management of bank relationships
1.0 Appreciate the basis of human behaviour and its development
2.0 Understand human memory and emotions
3.0 Understand etiquette as a behavioral issue
4.0 Understand personality trait and its effect on interactive play
5.0 Understand mentoring as a tool for attitudinal change
14
General Objective:
1.0 Appreciate the basis of human behaviour and its development
THEORY PRACTICAL

1.1 Define psychology. 1.1 Explain psychology and how  Board

it seeks to understand human  Projector
behaviour.  Screen
 Microphone
1.2 State how studies 1.2 Explain how studies in human  Flip chart
in human behaviour behaviour evolved with the
evolved. human development stages:
a) Infancy
b) Adolescence
c) puberty
1.3 Identify methods of 1.3 Explain the various methods

studying human of studying human behaviour:
behaviour a) testing
b) experimentation
c) case-study
14
General Objective:
2.0 Understand human memory and its emotions
THEORY PRACTICAL
Outcome activities
1.1 Define memory 1.1 Explain human memory  Board

and its classification into:  Projector
a) short-term  Screen
b) long-term  Microphone
 Flip chart
1.2 Define “forgetting” 1.2 Explain the concept
of “forgetting”
1.3 Define emotion 1.3 Explain human emotion in

the context of:
a) Types
b) Causal factor
c) Expression
14
General Objective:
2.0 Understand etiquette as a behavioral issue
THEORY PRACTICAL

2.1 Define 2.1 Explain etiquette

 Board Improve the 1. Interactive 1. Performance
etiquette
 Projector behaviour of discussion of register
 Screen students at the topics
2.2 State the 2.2 Explain the history of etiquette
 Microphone work place with the class 2. Assessment
evolution
 Flip chart and socials machine
of etiquette
2. Encouraging
share of
2.3 Select some 2.3 Explain etiquette in the following
experience
behaviours personal behavioral activity
for study areas:
3. Monitoring
b) Dressing
of
c) Table manners
performance
d) Wining and Drinking
by students
e) Usage of mobile phones
f) Usage of land telephones
g) Sending of text messages
h) Sending of voice messages
i) Sending of internet mails
j) Tipping
k) Dating
l) Toilet
m) Travel
14
General Objective:
3.0 Understand personality trait and its effect on human interaction
THEORY PRACTICAL

3.1 Define personality 3.1 Define personality traits
 Board Self-audit 1. Create an 1. Questionaire
3.2 Identify 3.2 Explain the personality
 Projector to improve interactive
personality traits in traits identified in human
 Screen attitude forum for 2. Computer
humans beings:
 Microphone discussion software
 Flip chart
a) Choleric
2. Administer
b) Sanguine
questionaire
c) Melancholic
d) Phlegmatic
3.3 Indicate probable 3.3 Explain probable pairing of traits in

pairing of 3.2 above that can be found in any
personality traits in one individual
3.2 above.
3.4 Describe in which departments of
3.4 Indicate likely areas banking that traits identified in
of a Bank that traits 3.2 above can be most effective.
identified in 3.2
above can be most
3.5 Identify factors that influence
effective.
the traits identified in 3.2 above
3.5 Show factors that in delivering good and
influence the traits exceptional
in delivering banking service
14
excellent
banking service
15
General Objective:
4.0 Understand how mentoring can influence personality traits for improved attitude in a banker
THEORY PRACTICAL

4.1 Define attitude 4.1 Explain attitude and history
of its development  Board Raise good 1. Interactive 1. Meeting room
 Projector bankers with forum with
4.2 Describe 4.2 Explain the consistency  Screen nice attitude for students 2. Willing
theory of theory of prejudice  Microphone excellent service mentors
prejudice  Flip chart delivery 2. Invitation to
4.3 Explain mentoring and students to 3. Monthly
4.3 Define history of its development choose one inspirational
mentoring banker lectures by
4.4 Explain what a “mentee” each as industry
4.4 Show common should look for in a “mentor” mentor guests
ground in a
mentoring mix
4.5 Describe how the personality
4.5 Show relevance trait of a mentee can align with
of personality those of a mentor for optimal
in mentoring results
4.6 Describe how a 4.6 Describe how best a mentee

mentee can can benefit from a mentor
benefit from a
mentor
15
LIST OF EQUIPMENT AND FACILITIES REQUIRED IN BANKING SCHOOL
Banking Hall Banking Hall (cont’d) Documents Class Room Computer

workshop / library
1. Customer desk 11. Deposit slip box 1. Account opening forms 1. Public address system 1. Computers
2. Cashiers’ counter 12. Reception chairs 2. Cheque Books 2. Flip Chart 2. MS Windows / Office
3. Computers 13. Office Chairs/ Tables 3. Deposit / Withdrawal Slips 3. Magi Board 3. Internet software
4. Banking software 14. Mercury lamp 4. Deposit Register 4. Television 4. Water Dispenser
5. MS Windows / Office 15. Photocopier 5. Balance Requisition Slip 5. Overhead Projector 5. Chairs & Tables
6. Notes counter 16. Scanner 6. Cash Exchange Slip / Register 6. Projector Screen 6. Air Conditioners
7. Filing cabinets 17. Laminating machine 7. Cheque Issued Register 7. Air Conditioners 7. Head Phones
8. Air Conditioners 18. Assessment device 8. In- / Out-ward Cheq Register 8. Water Dispenser 8. Microphones
9. Water Dispenser 19. Fire extinguisher 9. Crossing Stamps 9. Chairs & Tables 9. Filing cabinets
10. Automatic freshener 20. Television 10. Stamp Pads
15
LIST OF PARTICIPANTS
1. Yakubu A. Akagwu (Chairman) - The Chartered Institute of Bankers of Nigeria, Lagos
2. Adetola Adekoya (Vice Chairman) - School of Banking Honours, Lagos
3. Hajia W.I. Talib (Member) - Rotary Club, Owo
4. Okeke, Bernard (Member) - National Institute of Professional Studies, Awgu, Enugu
5. Mrs. Rabi Sani (Secretary) - NBTE
6. Aliyu Hassan (Member) - NBTE
7. Okechukwu, O.C. (Member) - NBTE
8. J.S. Aboi (Deputy Director, PTI)) - NBTE
9. Dr. M.S. Abubakar (Director, Programmes) - NBTE
10. Engr. Dr. Nuru Yakubu, OON (Executive Secretary) - NBTE
15

NID in Banking Operations

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NATIONAL BOARD FOR TECHNICAL EDUCATION

NATIONAL INNOVATION DIPLOMA (NID)

Produced by the National Board for Technical Education (NBTE)

Goal and Objectives 3

Minimum Entry Qualifications 4

 BOP 111 - Basic Economics 11 - 15

 BOP 112 - Basic Accounting 16 - 19

 BOP 113 - Basic Law 20 - 24

 BOP 114 - Basic Management 25 - 28

 BOP 115 - Fundamentals of Banking 29 - 34

 BOP 116 - Bank Domestic Operations 35 - 40

 BOP 117 - Bank Software Operations I 41 - 44

 BOP 118 - Bank Safety Management 45 - 49

 BOP 121 - Business Mathematics 50 - 55

 BOP 122 - Fundamentals of Marketing 56 - 64

 BOP 123 - Macroeconomics 65 - 71

 BOP 124 - Business Law 72 - 78

 BOP 125 - Bank Foreign Operations 79 - 82

 BOP 126 - Bank Software Operations II 83 - 84

 BOP 127 - Bank Customer Service 85 - 89

 BOP 128 - Basic Credit & Loan Documentation 90 - 95

 BOP 221 - Business Statistics 96 - 105

 BOP 222 - Business Accounting 106 - 109

 BOP 223 - Business Finance 110 - 118

 BOP 224 - Bank Marketing Services 119 - 127

 BOP 226 - Applied Psychometrics in Banking 133 - 138

List of Equipment 139

List of Participants 140

NATIONAL INNOVATIONS DIPLOMA IN BANKING OPERATIONS

level tasks in a Bank.

3. Credit & Marketing

MINIMUM ENTRY QUALIFICATION

i) the West African Senior Secondary School Certificate examinations;

ii) the National Examinations Council examinations; and

iii) the General Certificate of Education (“O” Level); or

iv) any such equivalents to above.

statistics, agric science and biology.

Banks, Micro-finance institutions, Bureau-de-change, Stock-broking firms, and so on.

Class Tests - 10%

General Studies - 10% (minimum)

Foundation Studies - 15% (minimum)

Industrial Attachment (SIWES) - 25% (minimum)

Professional (Core) Studies - 50% (maximum)

CURRICULUM TIME TABLE

GNS 101 Use of English 2 - 2 2

BOP 111 Basic Economics 2 - 2 2

BOP 112 Basic Accounting 2 - 2 2

BOP 113 Basic Law 2 - 2 2

BOP 114 Basic Management 2 - 2 2

BOP 115 Fundamentals of Banking 2 - 2 2

BOP 116 Bank Domestic Operations 1 2 3 3

BOP 117 Bank Software Operations I 1 3 4 4

BOP 118 Bank Safety Management 1 1 2 2

CURRICULUM TIME TABLE

EDP 201 Introduction to Entrepreneurship 2 - 2 2

BOP 121 Business Mathematics 2 - 2 2

BOP 122 Fundamentals of Marketing 2 - 2 2

BOP 123 Macroeconomics 2 - 2 2

BOP 124 Business Law 2 - 2 2

BOP 125 Bank Foreign Operations 1 1 2 2

BOP 126 Bank Software Operations II 1 3 4 4

BOP 127 Bank Customer Service 1 3 4 4

BOP 128 Basic Credit and Loan Documentation 1 1 2 2