OBJECTIVE OF THE STUDY

 To find the factors influencing consumer behavior.

 To study the satisfaction level of consumers at Big Bazaar.
 To find out how customers spent their time, money and thinking
while purchasing a product.
 To identify the expectation level of the consumers for future
demand.
 APPENDEX

QUESTIONNARE

1. NAME OF THE RESPONDENT.

2. GENDER OF THE RESPONDENT

 MALE
 FEMALE

3. AGE OF THE RESPONDENT.

 BELOW 20 YEARS
 21 - 30 YEARS
 31 - 40 YEARS
 ABOVE 40 YEARS

4. EDUCATION QUALIFICATION OF THE

RESPONDENT
 NO FORMAL EDUCATION
 UNDER GRADUATE
 POST GRADUATE
 DIPLOMA
 OTHERS

5. OCCUPATION OF THE RESPONDENT

 PROFESSIONAL
 EMPLOYEE
 SELF-EMPLOYEE
 BUSINESS
 OTHERS

6. NUMBER OF MEMBERS IN FAMILY?

 2 MEMBERS
 3 MEMBERS
 4 MEMBERS
 5 AND ABOVE 5 MEMBERS
7. WHAT IS THE TYPE OF THE FAMILY?
 JOINT FFAMILY
 NUCLEAR FAMILY

8. MONTHLY INCOME OF THE RESPONDENT.

 BELOW 20,000
 20,000 - 35,000
 35,000 - 50,000
 ABOVE 50,000

9. HOW MANY TIMES DO YOU VISIT RETAIL

STORES?
 ONCE IN A MONTH
 TWICE IN A MONTH
 WEEKLY
 TWICE A WEEK

10. WHAT IS YOUR MONTHLY SPENT ON SHOPPING?

 LESS THAN 3,000
 3,000 TO 4,000
 4,000 - 5,000
 ABOVE 5,000

11. HOW DO YOU REACT THE OFFERS AND

DISCOUNTS IN STORES?
 EXPRESS MY SATISFACTION
 FEELS REDUCED QUALITY
 GREAT TIME TO BUY MORE
 NO REACTIONS

12. WHAT IS YOUR MOST PURCHASES IN A RETAIL

STORE?
 GROCERIES
 FASHION
 ELECTRONICS
 FOOD ITEMS
13. WITH WHOM YOU LIKE TO GO SHOPPING?
 FAMILY
 FRIENDS
 SPOUSE
 OTHERS

14. WHAT IS THE REASON BEHIND CHOOSING

RETAIL STORES INSTEAD OF E-COMMERCE?
 OFFERS
 SATISFACTION OF PRODUCTS
 CUSTOMER SERVICE
 REASONABLE PRICE

15. HAVE YOU FACED ANY INAVAILABILITY OF

PRODUCTS?
 YES
 NO
 PREFER NOT TO SAY

16. DO YOU AGREE RETAIL STORES PROVIDES ALL

KINDS OF PAYMENT MODES?
 STRONGLY AGREE
 AGREE
 NEUTRAL
 DISAGREE
 STRONGLY DISAGREE

17. DO YOU AGREE THAT THE RETAIL STORES

SATISFY THEIR CUSTOMERS?
 STRONGLY AGREE
 AGREE
 NEUTRAL
 DISAGREE
 STRONGLY DISAGREE
18. DO YOU AGREE THAT THE RETAIL STORES
PROVIDE PRODUCTS TO ALL LEVEL OF INCOME
PEOPLE?
 STRONGLY AGREE
 AGREE
 NEUTRAL
 DISAGREE
 STRONGLY DISAGREE

19. WHAT IS YOUT RATING TO THE BEHAVIOR OF

STAFF IN RETAIL STORES?
 EXCELLENT
 GOOD
 AVERAGE
 FAIR
 POOR

20. ANY SUGGESTIONS?