NIS Network Information System

For Broadcasting

V1.22

Product of
Cudo Communica�ons
www.cudocomm.com
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NIS
“Digitize Your Work”

Network Information System (NIS) is a web application that serves to

accommodate problems experienced by Tenants and Viewers. The Help-
desk will help respond to issues reported by Tenants and Viewers. Every
problem reported by the Tenant and Viewer will form a Case in the Net-
work Information System (NIS) application.

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How NIS Works

WORK TOOL
NETWORK INFORMATION SYSTEM

NETWORK MONITORING TICKET MANUAL ENTRY

SYSTEM HELP DESK

PERFORMANCE REPORT TROUBLE TICKETING PREVENTIVE

T I T L E G OE S H ER E TITLE GOE S HE RE
APPS SYSTEM APPS MAINTENANCE APPS

MRTG
NETWORK INFORMATION SYSTEM (NIS) INFO
TICKET REPORT PERFORMANCE REPORT

CUSTOMER NOTIFICATION HELP DESK (24/7)

CUSTOMER NOTIFICATION
REGULATOR GOVERMENT
(SMS/WA/Email) CUSTOMER CARE SERVICE
(SMS/WA/Email)

CUSTOMER/TENANT VIEWER

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Platform Integration
The Network Information System (NIS) is integrated with our other applications, includ-
ing Trouble Ticket System (TT), Preventive Maintenance (PM), and Network Monitoring
System (NMS).

TT
(Trouble Ticketing)
TT is an application to
record and monitor all
problems that occur at a
site.

PM
(Preventive Maintenance)

PM is an application to
record all activities at
certain sites in the compa-
ny, and monitor the work
of technicians on site.

NMS
(Network Monitoring System)

NMS 4000 is a system for

monitoring sensor activity
in a company area.

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 NIS Platform 4

Tenant Internal Helpdesk

NIS for Tenant is a NIS application NIS for Internal is a NIS application NIS Helpdesk is a NIS application used by
used by tenants to submit cases that that is used by internal users to helpdesk to monitor and follow up on cases
occur at certain sites and monitor submit cases that occur at certain that have been submitted by tenants and
submitted cases. sites and monitor submitted cases. internally. The helpdesk can also submit
It can be accessed via link It can be accessed via link cases from viewers and tenants, which are
https://nis.scm.co.id/tenant https://nis.scm.co.id/helpdesk submitted directly by telephone.
It can be accessed via link https://nis.scm.-
co.id/internal

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NIS Platform Modules 5

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NIS Managed Service Flow

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 Use Case: Tenant Complaint

Use Case: Viewer Complaint

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NETWORK AVAILABILITY MONITORING DIAGRAM Sample of SFN Topology

Network Performance test can be

conducted inside the SFN topology
between A to B

Network Performance Measurement:

INTERNAL (between Company A Station network) A – B and A - D
EXTERNAL (from Tenant to Company A station) C – B and C - D

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 NIS Server Architecture

NMS TT-PM-SP NIS Platform

All Main servers are located in Customer’s main office

All Backup Servers as DRC are located in DRC Location
Cudo is ready to configure cloud server if customer prefer cloud solution

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 FEATURES 10

Dashboard
Dashboard displays Maps, Coverage Area, Site Markers and
Site Status. There are additional features on the NIS dash-
board for internal and helpdesk including Card Case, Site
Details and Legend. There is also a “Creat New Case” feature
which is only available on the NIS Helpdesk dashboard.
Site Marker is a feature to show site location points, and
Coverage Area is a feature to show areas covered or get
broadcast coverage.

The Site Marker on the dashboard displays the site details

as follows:
1. Details : provide site information such as coordinates
and site address.
2. TT : provides information on the last Trouble Ticket (TT)
currently running on the site.
3. Details : displays Preventive Maintenance (PM) informa-
tion.
4. A feature to zoom in or zoom out on the Mux/Headend
view
5. A feature to provide legend information or status color
information that is currently active on Mux/Headend.
6. A feature to provide information on existing tools on a
site such as IRD, MUX and TX.
Case
Case displays all cases that have been created in the NIS
application. In the Tenant Access, there are 3 statuses in the
view case including “Open Case”, "Assigned", and "Unas-
signed". There are 2 additional statuses on NIS for internal
and helpdesk namely "Due Soon", "Over Due".
User can filter case display based on All, New, Waiting
Reply, Replied, Resolved, In Progress and On hold filters by
clicking the "Filter By" menu.

User can also download the case list into excel form by
clicking the "export" menu, and can filter the case list based
on Last 30 days, Last 7 days, From Yesterday, Today and
Custom.

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 FEATURES
Report
The main function of the report menu is to create case
reports based on a list of cases that have been submitted
to the NIS application.
These feature is only available for internal and helpdesk
access.
There are 4 types of reports that can be made, so that the
presentation of the report can be adjusted to the needs of
the user.
1. Report Kominfo (Content Daily, Content Weekly,
Content Monthly, Content Yearly)
2. Report Internal (Content Internal Daily, Content Internal
Weekly, Content Internal Monthly, Content Internal Yearly)
3. Report Bitrate (Content Bitrate Daily, Content Bitrate
Weekly, Content Bitrate Monthly, Content Bitrate Yearly)
4. Report Evidence (List Case)

Monitoring
This feature serves to view data from the Trouble Ticket
(TT) Application, Preventive Maintenance (PM) Application,
Network Monitoring System (NMS) Application, and
Performance.
It is only available for internal access.

Analytics
Analytics is the first page that will appear after successfully
logging in to the Internal NIS application. This page pres-
ents a summary of case data submitted to the system,
including “Case Management Overview” which displays
information on the number of cases based on their status
(New, Waiting Reply, Replied, Resolved, In Progress), “Case Analytics
Hourly”, “Case Per Site” and “ Case Per Content".
This feature is only available for internal access.

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 FEATURES

Profile
User can make changes to their profile by using the Setting
Profile feature, which is a photo with the name of the Tenant
in the right corner of the dashboard. Data that can be
changed include: profile photo, username and password.
Analytics

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 Network Information System (NIS)

OUR EXPERIENCES

Distributed in Indonesia
for Broadcasting Industry by

PT DATA VISUAL BERKARYA

UNGGUL ABIMANYU
Phone +62 811-181-629

Taman Tekno X Blok C17,

Komplek Taman Tekno, BSD City,
Setu, Tangerang Selatan
INDONESIA
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