New FSM Userguide V28.6 en

Shipping just got easier with the new FedEx Ship
Manager at fedex.com.
What’s New Page

The instructions on our what’s new page will help you to understand the new FedEx
Ship Manager at fedex.com of online shipping product.
You can select “START

SHIPPING” if you are going
to prepare a shipment
💡 TIP
If you need to use

these functions,
please return to
old version
v28 20210312 YAVIN 1

Section 1 – Create an Shipment
💡 TIP
Create import
shipment and
access more key
features quickly
from the left
navigation bar
► STEP 1
Verify the sender’s

address. Click
“Edit” to modify.
💡 TIP
Please check the

checkbox of “Save
as default shipper
address” if you
would like to save
the changes for
future use and
click “Update”
2
Section 1 – Create an Shipment (Continued)
► STEP 1A
Enter the
recipient’s
information.
💡 TIP
Alternatively, you
can open the
“Address Book” to
select recipient
from your saved
recipient profile.
💡 TIP
Click “Save as new

recipient in
address book”
checkbox to store
the recipient
address.
► STEP 1B
Enter the email

address to receive
status updates /
notifications of
this shipment and
select the
language of the
email notification.
💡 TIP
If you need to keep

other people
updated about the
shipment status,
you can add their
email address.
3
Section 2 – Shipment Details
► STEP 2
Select the
“Package Type”
► STEP 2A
Select “Yes” if you

want to purchase a
higher limit of
liability for this
shipment.
(Surcharge may
apply)
💡 TIP
Enter dimensions
of your packaging
to obtain a more
accurate rate and
store the
dimension of
frequently use
packages for
future shipments
4
Section 2 – Shipment Details (Continued)

► STEP 2B
Verify information.
Click “Edit” to
modify if needed.
► STEP 2C
Select shipment
type.
► STEP 2D
Enter Item
description
💡 TIP
You can choose to

provide the total
weight and
customs value
instead of per item
by selecting
“Total”
💡 TIP
Store frequent
commodities for
future use
💡 TIP
If you are shipping

more than one
commodity, please
click “Add Another
Item” to add
commodity to
avoid delay at
customs.
5
Section 2 – Shipment Details – Electronic Trade Documents
► STEP 2D
Choose the
relevant option to
create “Customs
documentation”.
► STEP 2E
Select “Yes, I want

to send my invoice
electronically” to
enable FedEx
Electronic Trade
Documents (ETD).
SAMPLE COMPANY
💡 TIP
Upload the letter

head and
Signature for
future shipments.
Tinkerbell
For image
requirements,
please refer to
FAQ Q8 in this
guide.
💡 TIP
Upload more trade

document for
clearance if
needed
6
Section 3 – Service
► STEP 3A
Change the “Ship

date” if you need
to create a future
shipment.
💡 TIP
If you need
additional
signature option
for your shipment,
please check the
box and select
from the available
options
(Surcharge may
apply.)
► STEP 3B
Select your
desired service by
clicking on the
price
💡 TIP
Click on the arrow

if you would like to
get the detailed
rate breakdown
► STEP 3C
Select the way you

would like to
tender the
shipment to
FedEx. You can
“Schedule a new
pickup”, “Use
existing regular
pickup” or “Drop
off the package at
FedEx Service
Center”.
7
Section 4 – Billing & Emailing
► STEP 4A
You can change

the payor option
for both
“Transportation”
and “Duties, taxes
and fees”
payments.
► STEP 4B
Check the box if

you would like to
receive the
shipping label in
your email box or
email the shipping
label to another
party. This option
is only available if
the number of
packages is below
25 pieces. If you
are shipping over
25 pieces of
packages, please
refer to FAQ in
p.12
► STEP 4C
Enter the email

address for
receiving label
8
Section 5 – Summary
► STEP 5
Review all the

information on the
summary page and
click “Finalize Tinker Bell
Priority®
ABC Company
Shipment”.
Peter Pan
Section 6 – Label Page
► STEP 6A
You can select the

document type to
print for the
shipment.
► STEP 6B
💡 TIP
Click on “Print
Here is the
Documents”.
tracking number
and pickup
💡 TIP confirmation
number
You can create a
Shipment Profile
to store the
recipient, package
and all other
details of this
shipment for
future use
9
Frequently Asked Questions

Q1: What should I do to retrieve my contact list of recipient?
Address book will appear once you click “ADDRESS BOOK” button below
Q2: What should I do to change the currency for shipment's carriage value?
You can change the currency by the following steps:
1. Access to the “Package details” section
2. Click “Yes” for the “Do you want to purchase a higher limit of liability….” Question
to expand.
3. Click on the Currency dropdown menu to change the currency type.
10
Frequently Asked Questions (Continued)

Q3: Can I create a Multiple Piece Shipment (MPS)?
You can create up to 40 packages in a single shipment if you are using FedEx Box,
FedEx Pak, FedEx Tube, or your own packaging. However, if you are using FedEx
10kg Box, FedEx 25kg Box or FedEx Envelope, you will not be able to ship multiple
piece shipment.
Q4: Where can I find the Harmonized Code (HS Code) information?
The functionality of Harmonized Code lookup is not yet ready. You may search the
HS Code via the FedEx Global Trade Manager tool. (https://www.fedex.com/GTM)
Q5: How come I cannot find the special service?

Some special service such as shipping lithium batteries/ cell, Broker select and Hold at
FedEx location) are not yet available in the new FedEx Ship Manager at fedex.com. For
now, please click “RETURN TO OLD VERSION” on the left navigation bar.
Q6: Where can I request Email notification for this shipment?
You can request the shipment notification by entering the email(s) to the Email
notifications field located in the “To” section (STEP 1B of this guide).
It covers the following 5 types of Email notification by default.
Send the current status
FedEx has received the package
A delivery exception has occurred
Estimated delivery updates
Delivery has been made
11

Q7: I have saved a Shipment Profile in the past, how do I reuse it?
When create a new shipment, click “Shipment Profiles” on the top right corner to
show the list of saved shipment profile, click the profile you need to load to your new
shipment
Tinkerbell
Q8: What are the requirements of letterhead and signature image for the
Electronic Trade Document?
Letterhead images: SAMPLE COMPANY
Less than 700 pixels wide by 50
pixels high
Signature images:
Less than 336 pixels wide by 48
pixels high
Please watch the tutorial video on

how to resize image to fit the above
requirements.
When you have created your

Electronic Trade Document
successfully (Step 2D to 2E of this
guide), your Commercial invoice or
Pro-Forma invoice will be generated
like the image on the right ▸
Tinkerbell
12

Q9: How to create import shipment?
On the left navigation bar, make sure you have the “CREATE NEW” options expanded,
and choose “Import Shipment”.
Q10: How can my shipper receive shipping documentation of the import

shipment?
[For 1-25 pieces of package]
After completing the billing section, a checkbox of “Email a copy of the shipping
label (PDF) will be presented to you. Please check the box and enter the shipper’s
email address (STEP 4C of this guide). Once you finalize the shipment, the shipping
label and commercial invoice will be sent to your shipper in 5 minutes.
[For 25 or more packages]
Please download the shipping label and commercial invoice on label confirmation
page first, and then send to the shipper by email.
13

Q11: Can my import shipment’s shipper change the shipment details such as
weight or commodity?
No. The edit function for import shipment’s shipper is not available at the moment. If
you anticipate your shipper will need to use the edit function to modify the shipment
details such as shipment weight or dimension, please go to the “Old Version” to
prepare import shipment.
Q12: Can I reprint my air waybill?

Yes, you can reprint your air waybill within the next 12 hours after the air waybill was
created. Please go to “Your Shipment History” page (by clicking “SHIPMENTS” from
the left navigation bar), click on the three vertical dots menu icon of the shipment
you wish to reprint and select Reprint.
Peter Pan
Peter Pan
Peter Pan
14

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Shipping just got easier with the new FedEx Ship

What’s New Page

You can select “START

If you need to use

v28 20210312 YAVIN 1

Section 1 – Create an Shipment

Verify the sender’s

Please check the

Section 1 – Create an Shipment (Continued)

Click “Save as new

Enter the email

If you need to keep

Section 2 – Shipment Details

Select “Yes” if you

Section 2 – Shipment Details (Continued)

You can choose to

If you are shipping

Section 2 – Shipment Details – Electronic Trade Documents

Select “Yes, I want

Upload the letter

Upload more trade

Change the “Ship

Click on the arrow

Select the way you

Section 4 – Billing & Emailing

You can change

Check the box if

Enter the email

Review all the

Section 6 – Label Page

You can select the

Frequently Asked Questions

Frequently Asked Questions (Continued)

Q5: How come I cannot find the special service?

It covers the following 5 types of Email notification by default.

Send the current status

FedEx has received the package

A delivery exception has occurred

Estimated delivery updates

Delivery has been made

Frequently Asked Questions (Continued)

Please watch the tutorial video on

When you have created your

Frequently Asked Questions (Continued)

Q10: How can my shipper receive shipping documentation of the import

Frequently Asked Questions (Continued)

Q12: Can I reprint my air waybill?

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