Great customer service is what brings the customers coming

back !
We have all seen examples of this in our personal lives. When we meet our
customers ; How you greet , how your phone is answered , the quality of
customer service , how your body language look, or cleanliness etc ..

“ All have a very big effect on us “ - “little things” can affect your hotel’s image
very fast ; is what customers see about us “ Bad or Good “

It is Nice To be Nice
We try to be friendly , sincere , to have smile for every guests , be

“ a Chersish Individual Personality “

We keep in mind every employee is a member of the resort’s “ Public

Relations “ , they are our booster and goodwill ambassador

Service Qualities

FROM THE GUEST’S VIEWPOINT A SERVER SHOULD HAVE ;

 Expertise - Ability and professional skills

 Flair ( bakat ) - Ability to serve an order with appropriate flourish
 Smoothness – In the service of an order
 Dexterity ( ketangkasan ) – Serving , without spilling or rattling ; without
disturbing the guest
 Graciousness (keluwesan ) – by building a guest hello / welcome or
goodbye ; by holding /pull of chair in the restaurant , opening the door
at the main gate and saying goodbye as farewell
 Speed – good judgement of actions both and efficient is admired
 Cooperation and Industrious – get along with and help your fellow
workers

Our Vision ; Our hotel will be valued and known as operations specialized in personal
service , differentiated by motivated team of creative professionals who are passionate
about service and genuinely cherish individual personality , ensuring that customer stay
become a memory of satisfaction .