2022

INTERNSHIP

REPORT

PACIFIC HEAVENS
LOGISTICS

PRESENTED BY:

TEKE TERENCE NDUM

SUPERVISED BY:

Mrs. LITICIA ADZO KLEGE

General Manager Pacific Heavens Logistics

 Table of contents
1. Company information
2. Internship description
3. Overview of internship experience
4. Ongoing consideration
 ACKNOWLEDGEMENT

This report would not have been possible without the guidance and the help of several individuals who in one
way or another contributed and extended their valuable assistance in the preparation and completion of this
study.

I would like to express my gratitude to the General Manager of Pacific Heavens Logistics, Madam Letica
Klege for providing me with an opportunity to gain practical working experience in the organization.

I would Also like to thank the Entire staff at Pacifc Heaven Logistcs for allowing takng me through the
practical experinces.

I also would like all the people that worked along with me Aaron and Lois with their openness they created an
enjoyable working environment.

It is indeed with much gratitude that I acknowledge the help of these individuals.

I am highly indebted to Madam Florence, Counsellor at Regonal Martme University for Facilitatng my
nternship placement.
Executive Summary

Executive summary previews every section of the report in a short form. It can be called as micro image of the report. It
helps the reader to get a quick glance at the report before reading it in detail. Everything important that you have done,
discovered and concluded should be mentioned but briefly and concisely
Table of content
CHAPTHER 1

Overview of the Organization

Pacific Heavens Logistics is a limited liability company that is registered under the corporate Laws of the
Republic of Ghana. The company was established in 2012 with License from Ghana Revenue Authority, Ghana
Institute of Freight Forwarders and Ghana Port and Habours Authority

OUR VISION

To be a leading international logistics company, providing efficient, integrated total logistics solutions in a
sustainable manner in an ever-changing global market.

The Vision

To provide the best and most satisfactory freight forwarding and Logistics services for customers worldwide

OUR MISSION

To become the world’s preferred supply chain logistics company- applying insight, service quality and
innovation to create sustainable growth for business and society.

OUR VALUES

Integrity – Loyalty – Corporate Social Responsibity – Responsibility – Innovation – Professionalism

Our Strategy

Our strategy is to develop and maintain a wide local and international network which allows us to provide ‘Just
In Time’ delivery services to our esteemed clients
The Company deals with the Ghana customs and other stake holders in line with the processing of documents
for our clients and also do the loading and haulage of the goods to the appointed delivery points of our clients
safely and timely with great sense of minimum cost to client.

Products and services

AIR & SEA CUSTOMS CLEARANCE

In line with our worldwide air and sea freight, Pacific Heavens Logistics provides all-rounded logistics
solutions for your international shipments.

Our customs officers are well-versed when it comes to clearing consignments via Sea or Air. Relax whiles we
clear and deliver to your premises. With Pacific your goods are in safe hands.

CONSOLIDATION SERVICES (WORLDWIDE)

Is your cargo too small to fill a container?

Rest assured!

At Pacific Heavens Logistics, we provide consolidation solutions to ship your Less Container load (LCL) to its’
final destination.

Save cost and increase efficiency by using our reliable global freight consolidation services.

DOOR TO DOOR DELIVERY (WORLDWIDE)

It is our utmost priority to secure your goods from any pickup location till it is delivered to the designated
consignee.

PHL has built a global agent network that offers door to door delivery at a competitive price. We always on
alert to receive and deliver to your door step.
WAREHOUSING AND EX-WAREHOUSING

If you need secure warehousing and ex-warehousing solutions just give us a call.

We provide storage facilities tailored to suit clients’ requirements.

Your cargo is safe with swift and cost effective procedures between storage and retrieval.

HAULAGE SERVICES

Whatever the commodity might be, from a small box to dangerous goods, palletized freight, bulk materials or
out of gauge cargo, our haulage service would deliver it at your desired time.

We work with you to make necessary arrangements convenient to you.

All trucks used are insured against damage during the course of the journey.

TRANSIT

With your cargo in our care, we can create smooth transit to any country.

We are affiliated with global freight networks, giving us the dominance to handle all of your cargo needs
offshore and in transit.

All you need to do is book your transit schedule with us.

PROJECT MANAGEMENT

Logistic projects, no matter how simple, require special skills and specialized knowledge, quick and decisive
management and excellent communication and planning.

We guide our clients to bring all that together to plan and execute their projects and supply chain with
unbeatable service quality.

CONSULTATION SERVICES

With expertise in freight forwarding, its related services and years of experience, Pacific Heavens Logistics
understands your shipping issues / needs and is ever ready to advise you on how to integrate our services in the
most efficient way and other issues.

Please make use of our expertise now.

Offering premium international shipping and transportation logistics services worldwide, we provide logistics
solutions for companies doing business in and out of the ECOWAS. •Business Services Transportation /
Clearing Agents •Business Services Transportation / Freight & Forwarding Agents •Transportation
Distribution / Freight & Forwarding Agents •Transportation Sea / Freight & Forwarding Agents •Transportation
Sea / Shipping Agents •Transportation Distribution / Shipping Agents •Business Services Transportation /
Shipping Agents .
a. Competitors
Organizational Structure (word limit: min. 500 words)

a. Organizational Hierarchy chart

b. Number of employees
c. Main offices
d. Introduction of all the departments
e. Comments on the organizational structure 

. Plan of your internship program (word limit: min. 300 words)

a. A brief introduction of the branch/ area office of the organization where you did your internship

b. Starting and ending dates of your internship

c. Names of the departments in which you got training and the duration of your training

11. Training Program (word limit: min. 2000 words)

a. Detailed description of the operations/activities performed by the department(s) you worked in.

b. Detailed description of the task(s) assigned to you OR detailed description of the project assigned.

12. Reflective Journal Entries (word limit: min. 2550 words)

a. In reflective journal writing, student will reflect on all activities during each day of internship in that
organization and then will enter in reflective journal on daily basis.

b. Entry for a single day should be very comprehensive and should include all important happenings of
that particular day. A comprehensive journal not only includes information on assignments and tasks you are
given, but also your impression of the organization and the staff at your internship.

c. In case of any leave or holiday students will also mention it in reflective journal along with reason
for observing that leave.

Tips for writing Reflective journal

The following is a helpful formula for reflective journal writing.

Formula D-I-E-P

D – Describe objectively what happened

 Answer the question, “What did you, see, read, hear etc?

I – Interpret the events

 Explain what you saw and heard;

 Your new insights;

 Your connections with other learning, your feelings etc;

 Your hypotheses; your conclusions;

 Answer the question what might this mean?

E – Evaluate the effectiveness and efficiency of what was observed

 Make judgments clearly connected to observations made.

Evaluation answers the question, “What is your opinion about what you observed or experienced? Why?

P – Plan how this information will be useful to you

 What are your recommendations? (Be concrete)

Consider: In what ways this learning experience will serve you in your future?

Remember your Journal Entries, attempt to:

a. Analyze your own performance as a learner

b. Evaluate your gains in understanding and completing tasks

c. Verbalize how you feel about your learning

d. Make connections with other experiences, ideas

e. Demonstrate transfer of learning

f. Integrate the concepts taught in courses

13. Work Samples (word limit for this section is not specified as it depends on the nature of work sample)

Compile at least 2 samples of your work during your internship. Some examples of work samples include: news
stories, articles, interviews, spreadsheets, log sheets, correspondence, videos, CDs with audio or visual clips,
photos, layouts, press releases, media lists, speeches etc. Each work sample should have a short description of
your role in that work sample or how you used the sample.

14. Critical Analysis (word limit: min. 1500 words)

Relate the theoretical concepts with your practical experience during your internship in the organization.
Execute an overall analysis of the organization.

15. SWOT Analysis (word limit: min. 1000 words)

Clearly describe all the strengths, weaknesses, opportunities and threats of the organization where you have
done internship. Remember that strengths and weaknesses are internal to the organization and represent its
culture while opportunities and threats correspond to the environment outside the organization.

Strengths are those qualities which distinguish or give an edge to the organization over other organizations.

Weaknesses are the attributes of an organization that are harmful in achieving the objectives of an organization.

Opportunities are the external factors that are helpful in achieving the objectives of the organization.

Threats are the external factors which could damage the business performance of the organization.
16. Conclusion (word limit: min. 350 words)

In this section you are required to describe the organization according to your evaluation/assessment in the light
of critical and SWOT analyses.

17. Recommendation (word limit: min. 300 words)

In this section you are required to suggest solutions for all the problems or discrepancies (you have pointed out
in critical/ SWOT analysis) found in the organization.