Transform Your

Kitchen Performance
Learn how our KDS, ConnectSmart® Kitchen,
leads the world in automated restaurant technology.
As a restaurant, your primary
objectives are to serve quality food
and to create a memorable dining
experience for your guests.
ConnectSmart Kitchen, part of the ConnectSmart platform,
seamlessly adapts to any restaurant environment to craft a
smart, connected operation. It simplifies busy workflows with
kitchen video, programmable prep times, and real-time data
reports. When guests order, your chefs receive it instantly
on a kitchen screen. They can decide where to focus, with
the KDS taking into consideration each item’s prep times.
All items in an order finish at the same time, without any
guesswork. Your front-of-house staff sees real-time kitchen
production information, keeping them in the loop. Operators
can also access real-time reporting on production speed and
accuracy to make improvements to their service. With power-
ful integrations and customizable displays, any operator can
increase their efficiency and in turn, their profits.

That’s a smart restaurant!

 10% increase 80,000
in kitchen productivity global restaurant
per member of staff installs

65+ 6 months
terminal POS return on investment
integrations after a full rollout

50% reduction
in ticket times
per order
How Can
ConnectSmart® Kitchen
Make Your
Kitchen Smarter?
Cut Ticket Times
with Effective Meal
Pacing
ConnectSmart Kitchen custom-
ers have universally reported
reduced ticket times. One oper-
ator saw ticket times slashed
from twelve minutes at peak
service to just eight!
So, how do we do it?
Dynamic routing and timings
ensure that you prepare food
for delivery to the table at the
optimal time. Thanks to auto-
mation, all orders complete at
once.
Graphical displays make it
easy to call attention to special
instructions that might be
overlooked in a paper kitchen,
resulting in fewer mistakes
overall.
Pre-set routing options in-
crease your kitchen pacing by
ensuring each station only has
to focus on what they need to
prepare in the correct order.
Activity levels, a configura-
tion allowing sites to switch
between different displays and
routing options, accommodate
various staff and volume levels
which you can utilize on the fly.
Configurable metrics allow you
to access real-time data and
identify trends like bottlenecks
and labor chokepoints that
adversely affect ticket times.
Improve Food Create a Successful Gain Insight into
Quality with Auto- Off-Premise Dining your Kitchen’s
mated Operations System Productivity
ConnectSmart Kitchen will im- Integration between your KDS ConnectSmart Kitchen’s built-in
prove your food quality through and your point-of-sale system kitchen analytics features allow
features like meal coursing ensures you can handle all you to create dashboards with
and configurable time-delayed streams of customer traffic over 20 different metrics, along
routing. Delight guests with whether it's online or walk-in with custom, user-defined pa-
food delivered at the optimal traffic. rameters for each station.
temperature and presentation.
Real-time order status features You can place the dashboards
Proper meal coursing ensures will track every milestone in anywhere on the screen to
that your food finishes cooking a food order’s journey, from make sure your food production
at the same time so that you preparation to the delivery win- and speed of service metrics hit
can deliver them all together. dow. This feature ensures that your standard. ConnectSmart
With ConnectSmart Kitchen every device in your restaurant Kitchen collects and stores this
software, you can guarantee is fully informed by what’s data locally, as well as in the
these timings. happening, down to the minute, cloud, so the historical informa-
in your kitchen. tion is available to you. You can
Special Instructions, like food use it to evaluate your kitchen’s
modifications or allergies, won’t Capacity Management helps efficiency and performance
up-end the flow. ConnectSmart you generate accurate pickup from anywhere, identifying
Kitchen’s customizable display quotes for your off-premise chokepoints and areas for
attributes will identify them customers. By “reading” the improvement in the flow.
prominently in the display, bandwidth of your kitchen and
assuring your chefs that they’re not arbitrarily “guessing,” Con-
cooking food to their guest’s nectSmart Kitchen will create
requests. an appropriate quote for the
customer. When your kitchen is
Easier communication and busier, these quotes inflate to
flow of food through kitchen reflect it, dropping back when
stations means chefs can con- the workload slows down.
centrate on creating delicious
meals and maintaining high
standards.
“We’ve reduced ticket times while increasing quality and guest
satisfaction – all of this equates to an excellent return on
investment! QSR is helping us fulfill our system-wide strategy
of ‘wowing’ guests with our great service.”
Senior VP and Chief Information Officer,
Applebee’s International
How ConnectSmart Kitchen
works in the kitchen
ConnectSmart® Kitchen
Via the POS integration, the order automatically
progresses through to ConnectSmart Kitchen.

QSR Activity levels allow the user to set up different

displays and routing configurations and switch
between them on the fly to accommodate differ-
ent staffing and volume levels.

Start
Here

POS Beverage Station:

The guest’s order goes into the point of sale
i.e. Service Bar
terminal - where each item, from appetizers and
main courses to desserts and drinks, get sent Staff prepares drinks and the
through at the same time. server “bumps” the order as soon
as they’re ready to be served to
their table.

ConnectSmart® Recipes,
t# Recipe Viewer
If any chef feels unsure how to prepare a dish,
they can use ConnectSmart's Recipes to pull
up a digital recipe card for a refresher. This card
contains an image to demonstrate how the chef
should prepare the item and plated, helping to
maintain high standards and food quality.

t# Status
Steak - Rare
Burger
Chicken Breast
Cooking Station 1
i.e., Grill Station
The longest-cooking item appears
first on the appropriate kitchen
screen. The chef acknowledges
the instruction to prepare
that dish.
Proper meal coursing means
your staff delivers courses
when they should be, with
every item freshly prepared.
Expo/Head Chef Screen
The head chef can view all orders, and see the
screens at each kitchen station. Customized routing
options, which increase kitchen pacing, ensure
each station only has to focus on what they need
to prepare and when to do so. The graphical display
makes it easy to identify special instructions, like
allergies, which can get lost in a paper kitchen -
you make fewer mistakes!
t# Status t# Status
Chicken Ceaser Rocket - Side
Greek Salad Lemon
Cooking Station 2 Cooking Station 3
i.e., Salad Station i.e., Garnish Station
The items that take less time to Those items with even shorter
prepare drop into their relevant prep times drop into the relevant
station screen, based on pre- kitchen screen, based on pre-
determined cook times. determined parameters.
Expo/Head Chef Screen
All meals in a course come out of the kitchen
at the same time, thanks to customized meal
pacing. This optimal timing results in better
guest experiences with less miscommunication.
The ticket goes green on the expo to illustrate
that it’s ready to be served. The head chef
approves the whole order, bumping the digital
ticket to the runner’s screen who receives an alert
to serve the order.
Off-Premise Orders
Off-premise dining continues to be a necessity, as guests seek convenient, modern ways to
dine. With ConnectSmart Kitchen, you can quickly implement a system that serves this growing
customer-base! Whether it's for delivery, curbside or takeout, here's how ConnectSmart Kitchen
facilitates a contactless off-premise system for your restaurant:

2.
Sends Order to
CSK Enterprise

DIGITAL
ORDERING
PARTNER

1. 6. 7.

Order Placed Via: Diner Receives Diner’s Food

• Mobile app Real-Time Order is Delivered
• Online ordering partner Updates
• Restaurant website
• Delivery partner
 CSK
ENTERPRISE
CLOUD

5.
Sends Up-to-Date
Order Status to Digital
Ordering Partner

4. 3.

CSK
RESTAURANT
SITE Order is Started Enterprise Sends
Order to CSK
at the Site
Working With Our API
Integrations help you create a smarter restaurant with your front and back-of-house operations
connected. Build the tech stack that works for your restaurant with our API's that easily integrate
with other third-party applications.

YOUR
CLOUD

APIs

CSK APIs

THIRD PARTY
CLOUD

• Loyalty & Guestbook

• Customer Website
• Online Ordering
• Delivery Services
• iOS & Android Apps
• CRM’s
 CSK
ENTERPRISE
CLOUD

CSK
RESTAURANT
SITE
Let's Talk Money
The cost of ConnectSmart Kitchen varies from restaurant to restaurant and depends on the func-
tionality and equipment you need. Achieving a return on your investment is as important to us
as it is to you! Our customers found their ROI by:

Faster Table Turns

With ConnectSmart Kitchen you can reduce ticket times, and increase table turns through the
customizable management of routing, pacing and prep stations. As a result, you can efficiently seat
multiple parties without rushing guests, all while maintaining food standards. One of our customers
saw its average ticket time reduce from twelve minutes at peak service, to just eight!

Higher Food Quality and Consistency

Utilizing this intelligent software increases guest satisfaction and reduce the number of food
comps, promoting higher bill averages as food isn't waiting on the kitchen pass. One multi-site
chain saw a significant reduction in customer complaint discounts since the installation of Con-
nectSmart Kitchen. Now that food quality and consistency are guaranteed, you can expect happier
customers and more return visits.

A More Efficient Team

ConnectSmart Kitchen helps your staff maximize their time and responsibilities. With an automated
safety net, they can focus their attention on the job at hand: creating the optimal guest experience!
We’ve noted a 10% increase in productivity per member of kitchen staff, reported by those who use
ConnectSmart Kitchen.

Calmer Kitchen Flow

With ConnectSmart Kitchen handling the flow of food in and out of the kitchen, communication is
more natural, and the kitchen is quieter and less chaotic. Operators cite increased customer satis-
faction for those seated near an open kitchen, better staff retention, and lower employee turnover
overall.

Lower Costs and Waste

$
A paperless kitchen means no tickets to print off and lose! You eliminate the high recurring costs
that come with printers, ribbons, ink, cartridges, and paper. Automation also cuts food waste: with
orders paced so efficiently, you’re not wasting time and inventory re-creating botched orders.

Data-driven decisions
ConnectSmart Kitchen automatically collects data that paper kitchens can’t, and does so without
painstaking manual work. With access to real-time configurable metrics, you can react to workflow
problems accordingly. The same data is archived and available in many formats including the Con-
nectSmart Kitchen portal. This archived data helps you identify trends and bottlenecks, track labor
inefficiencies, and reward operators based on their kitchen performance.
How else can QSR
help maintain quality
standards in your
restaurant?

ConnectSmart Recipes, Recipe

Viewer, works like a 24/7 trainer
to ensure you’re always preparing
food correctly. It helps you:

Easily create and

maintain recipes
across multiple sites.

Provide access
in a central
location for all sites.

Quickly train
and onboard new hires
or menu rollouts.

Maintain strict food

consistency
across multiple sites.

Guarantee a “safety net”

for your kitchen staff,
with intuitive pictures
and instructions.
CASE STUDY

Walk-On's
Bestreaux & Bar
Walk-On’s, an American sports bar, offers a casual dining
or game day atmosphere with good food to match. They
operate over 50 sites, with 120 units sold across five states.

The Problem
Since they began, they ran the operation on paper tickets, broadcasting games while trying to
maintain happy customers and quality food. Unfortunately, the outdated system couldn’t keep up!
With long ticket times and upset guests, not to mention the chaotic kitchen, they knew they needed
something automated to help them reach their restaurant goals.

The Solution
Implementing ConnectSmart Kitchen saved them time and money on the incremental costs. Through
data and analytics, they could pinpoint areas in the kitchen that gave them problems and managed to
shave a whopping 50% off their ticket times. A calmer workflow and that automated safety net have
helped them expand, with new sites, over 120 of them, popping up across the southeastern United
States. They’re seating more guests, earning more revenue and note calmer, more efficient workflows:
a winning formula!

THE RESULTS

50% Increase 50% Decrease 5% Increase

in food quality in ticket times in guests seated
metrics
"There is just no way we could’ve sold
120 restaurants if we were still doing
paper checks. I’d hate to see where we
would be without ConnectSmart Kitchen.
Life would be drastically different!"

Keegan Lanier, Director of Operations

Walk-On’s Bistreaux & Bar
CASE STUDY

The Darwin
Brasserie
The Darwin Brasserie crafts an elite experience for anyone
who visits featuring a picturesque view and high-end cuisine.
They operate in London, where they’ve been since 2014.

The Problem
Their old setup had each order coming through on a paper ticket with a host running back into
a chaotic kitchen. This disconnect created stress and confusion as staffers called out orders to one
another, desperately trying to stay on top of their backlog as orders continued streaming in. They
needed powerful technology in their workflow, to automate this order process, and free up staff to
focus on what’s most important: the guest experience.

The Solution
They opted to implement ConnectSmart Kitchen into their operation. With its capability of integrat-
ing with over 65 point-of-sale systems, ConnectSmart Kitchen could push the order to the individual
chef’s screens. Instead of screaming themselves hoarse every night, staffers need only confirm chefs
have received their order to their screens. They’re working in a calm kitchen, and with those smoother
workflows, can better serve their guests.

THE RESULTS

Calmer Higher Accuracy Happier Guests

less frenzied less miscommunication and higher
kitchen area and mistakes food quality
"If we removed the ConnectSmart Kitchen
system from the kitchen, I think we’d
struggle. Everyone’s job would become
harder, and our whole service would slow
down. What ConnectSmart Kitchen has
done has completely revolutionized what
we’re doing in the kitchen, and in the
industry as a whole. "

David Darnborough
Head Chef, The Darwin Brasserie
We Keep Great Company
"We’ve completed a national implementation of ConnectSmart Kitchen,
a system that automates our cook time processes. The result will be an
annualized savings of $5 million, from labor reduction."

Chief Financial Officer,

The Cheesecake Factory

"Things run smoother in the kitchen; we’re less likely to lose orders,
because the physical tickets won’t get lost."

Operations Manager,
Flat Iron

"The ConnectSmart system has had a huge impact …. It has made

every area of our operation more efficient, from the kitchen to the front
of house. Our customer service is better. Our table turns are up 30 to 40
per cent. Food quality is excellent. We’re getting the numbers of covers
without feeling the pain. Our staff are happier and so are our customers.
Plus, it’s helped us increase our sales by about £2,000 per week."

Director,
Dishoom

"Since implementing the QSR kitchen solution, we have reduced

confusion in our kitchens and seen a noticeable improvement in
our ticket times."

Senior Vice President,

Buffalo Wild Wings
 qsrautomations.com

CONTACT US:
US : 1.855.980.7328 ext: 1
About QSR Automations UK : +44 (0)20 3870 4571
sales@qsrautomations.com
We strive to make the dining experience better, and your restaurant
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more successful. Since 1996, we’ve built our reputation on creating
smart solutions for restaurant operators, employees, and diners.