FBS ( summary)

Lesson 1
Communication is critical in providing a link between kitchen andservice
areas.This section provides the context for providing a link betweenkitchen and
service areas, gives examples of information whichmay need to be relayed,
identifies the staff who may be involvedand presents appropriate
communication techniques.
Lesson 1 (2nd quarter)
Food & Beverage servers process orders and serve food & beverage items to
customers, ensure customers are satisfied with their dining experience, process
customer payments, and immediately handle complaints and concerns as they
occur. ... Take and relay food and beverage orders. Serve food and beverages to
guests.
Lesson 2
Food & Beverage servers process orders and serve food & beverage
items to customers, ensure customers are satisfied with their dining
experience, process customer payments, and immediately handle
complaints and concerns as they occur. ... Take and relay food and
beverage orders. Serve food and beverages to guests.