A REPORT ON THE INTERNSHIP PROGRAMME

AT

SBI LIFE INSURANCE

Submitted to Loyola College (Autonomous), Chennai

In the partial fulfillment of the requirements of the Skill Based Course for the award
of the degree of

BACHELOR OF COMMERCE
By

[P.PARVESH]
[20-UCO-555]

Under the guidance of

Dr P. V. Saravanan, M.Com., M.Phil., Ph.D., M.B.A.,

Asst. Professor, Dept. of Commerce, Loyola College.

DEPARTMENT OF COMMERCE (SHIFT – II)

LOYOLA COLLEGE, (AUTONOMOUS)

CHENNAI – 600 034.

APRIL 2023
DECLARATION

I, PARVESH.P (20-UCO-555) hereby declare that, this project submitted to the Department of
commerce (Shift-II), Loyola College (Autonomous) Chennai-600034 is a record of original work
done by me under the guidance of Dr. P. V. Saravanan, M.Phil., PhD., MBA. Assistant Professor,
Department of commerce, Loyola College and this project is submitted in the partial fulfillment of
the requirement for the skill-based course for the award of the degree of Bachelor of Commerce

Place: Kodambakkam Signature of student:

Date: 16/1/2023 Department No: 20-UCO-555

CERTIFICATE OF THE GUIDE

This is to certify that RAM (20-UCO-200) has undergone his internship training programme
at ABC & CO for the period of 30 days from the 07 th December 2022 to 17 th January 2023.
The work submitted here forms the original work carried out by the student and does not
constitute any work/project/ report submitted to any institute or organization earlier. This
internship report is submitted to the Department of Commerce (Shift -II) in partial fulfilment
of the course

Signature of the Guide:

Place: Chennai
Date:
ACKNOWLEDGEMENT
First, I would like to thank Loyola college management to give me this opportunity
to learn and gain knowledge in the field of marketing and helps me to complete the
one-month internship training successfully. Moreover, I would like to thank to Rev.
Dr Thomas, SJ – principal of Loyola College, and Dr. S. Prasanna Kumar- co-
ordinator of commerce department (Shift-II), and our beloved internship professor
Dr. P. V. Saravanan and Ms. J. Princy for giving me the opportunity to gain
knowledge and skills in the field of marketing.The internship opportunity I had with
SBI life insurance was a great chance for learning. Therefore, I would consider
myself as a lucky as I was provided with an opportunity to be a part of it. I am also
grateful for having a chance to meet some wonderful people who led me through
this internship period.I express my thank to Ms. Amulya Thataverti my work guide
for taking part in useful decision and giving necessary advice and guidance and
arranged all facilities to make internship easier. I would also thank my parents and
God for the blessings showed upon me.I would like to express my thanking to
Regional manager Mr. Rajasheker and Vice president Mr. Saurabh Karwayun who
have given me ideas and advice during my participation in the internship sessions,
for their tireless inputs, criticism, and advice given to me during the whole period of
facilitation and supervision during the internship period. I would particularly like to
mention in this respect my company for HR manager Ms. Amulya Thataverti and
HR manager Ramakrishnan as well as Mr. Ellesh varadhan for their assistance and
kind comment during the whole process of doing internship and completion of this
report. Many thanks should go to the team of HR and marketing whose permission
created room for me to conduct internship at the organization in particular Ms.
Amulya Thataverti internship trainer. Other member in SBI life insurance I would
like to thank include P.S.Abhishk Kumar, Jeeva, Praveena, for their significant
contribution and support they gave to me making sure my internship becomes a
success. My appreciation also goes to all those who contributed directly and
indirectly to making this internship possible. I would like to express my thanks to
my department team with whom I have exchanged ideas. I would like to exonerate
the acknowledged person and the organization from any liability for errors and
omission, should it occur in this report.

TABLE OF CONTENT
S.no Title Pg.no
CHAPTER-1
1 1
INTRODUCTION & ORGANIZATION PROFILE
1.1 OBJECTIVE OF INTERNSHIP 1
1.2 SCOPE OF INTERNSHIP 1
1.3 ORGANISATIONAL PROFILE 2
NAME AND NATURE OF THE ORGANISATION
1.4 4
WHAT IS DOES
1.5 FUNCTIONS OF SBI LIFE INSURANCE 5

CHAPTER-2
2 9
MANAGEMENT OF THE PRACTISM EXCERSICE
2.1 ROLE OF MARKETING DEPARTMENT 10
2.2 PREPRATION OF INTERNSHIP REPORT 10
2.3 ACTVITIES AND TASKS 10
2.4 PRODUCT OF THE COMPANY 12
THE DEPARTMENT TO WHICH ONE IS ASSIGNED
2.5 13
AT WORKPLACE
2.6 CATEGORY OF THE DEPARTMENT 13
2.7 DUTIES OF THE DEPARTMENT 13
2.8 TITLE OF THE HEAD OF THE DEPARTMENT 13
2.9 RESPONSIBILITIES THAT I HAVE ASSIGNED 19
OFFICERS THAT I WORKED WITH AND WHAT THEY
2.10 19
DO
RELATIONSHIP WITH OTHER OFFICERS IN
2.11 EXECUTING MY DUTY AND RESPONSIBILITY 20

2.12 ROLE OF WORK SUPERVISOR 21

2.13 ROLE OF COLLEGE PROFESSOR 21

CHAPTER-3
3 23
INTERNSHIP LEARNING / SKILL AQUIRED
3.1 WHAT I HAVE LEANT AT THE WORK PLACE 24
3.2 KNOWLADGE ACQUIRED 24
3.3 SKILL 25
HOW I INTEND TO UTILIZE WHAT I HAVE LEARNT
3.4
FOR MY PROFESSIONAL DEVELOPMENT 26
3.5 CHALLENGES NOTICED DURING THE INTERNSHIP 27

CHAPTER-4
4 CONCLUTIONS, RECOMMENDATIONS AND WAY
FORWARD 29
MANAGEMENT OF THE PRACTICUM PROGRAMME
4.1
AT THE WORK PLACE 30
4.2 COMMENTS ON THE FINDINGS 30
 RECOMMENDATIONS FOR THE IDENTIFIED
4.3
PROBLEMS/CHALLENGES AND WAY FORWARD 31
MY ASSESSMENT OF THE PRACTICUM
4.4
EXPERIENCE IN THE ORGANIZATION 32
4.5 CONCLUSION 32
 CHAPTER-1

INTRODUCTION & ORGANISATION PROFILE

 INTRODUCTION:

The internship placement is a requirement by SBI life insurance aimed at enabling the
students gain an experience of how to link classroom concept into the working
environment en-campused with challenges, dynamics, technological advancement,
professional ethics and sector integration.

The field of attachment started 16th December to 16th January this was the I learned
formerly and informally by taking part practically in the daily assigned activities at
SBI life insurance that I put on record that is an experience worth to tune my working
profession today and the days coming.

1.1 Objectives of the internship

• To use or apply the knowledge and skill acquired during classroom teaching on trial
basis.
• To gain early understanding and appreciation of the practical real situation challenges
associated with the application of the theoretical knowledge acquired.
• To obtain enhanced development and acquisition critical skill needed to proactively
observe and analyze problem/challenges encountered while executing career duties
and responsibilities.
• To interact with and learn from experienced professional in a work environment.
• To develop expedited professional self-awareness, internalization of career job
requirement and experience.
• To be able to write a detailed internship report after the internship period.
1.2 Scope of the internship
This include the content scope, geographical scope and time scope
1.2.1 Content scope
This internship covered the consumer behavior, data analytics, segmentation of
consumer, communication with consumer and experience faced during the exercise.
1.2.2 Time scope
The internship started on 16th December and ended 16th January3

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1.3 Organizational profile
This include the background of the organization, organizational structure, nature of
the organization and what the organization does and its clients/stakeholders.
1.3.1 Background
The company got incorporated as a public limited company in Mumbai on 11 October
2000 and received Certificate of Commencement of Business from the RoC on 20
November 2000 and got registered with the IRDAI for carrying out business of life
insurance on 29 March 2001. SBI Life is listed on BSE and NSE (Stock Exchanges in
India) and is a leading Life Insurance company in India. SBI Life started as a joint
venture with BNP Cardif S.A, which is the life and property & casualty insurance arm
of BNP Paribas, one of the strongest banks in the world, in 2001. While in its initial
stage its business was mainly from bancassurance channel, and gradually developed
an agent network consisting of 108261 Insurance Advisors (IAs)and 825 offices across
the country as on March 31, 2018 for selling its life insurance products and also
collaborated with other distributions channels which include direct sales and sales
through corporate agents brokers insurance marketing firms and other
intermediaries. The company offers products in individual and group category which
includes savings and protection plans addressing the insurance needs of diverse
customer segments and has a comprehensive range of plans in life insurance and
pension schemes. During financial year 2004-05 company's Assets Under
Management (AUM) crossed Rs 1000 crore mark and in January 2005 it launched
unit-linked product.
In subsequent financial year of 2005-06 it became the first new generation private life
insurance company registering profit and posted profit after tax of Rs 2.03 crore for
that year. Its Gross Written Premium (GWP) crossed the milestone of Rs 5000 crores
and AUM crossed the milestone of Rs 10000 crore and it also achieved cumulative
breakeven wiping out all accumulated losses and also its share capital increased by Rs
500 crore to Rs 1000 crore during financial year 2007-08.[5] Its GWP crossed the
milestone of Rs 10000 crore during financial year 2009-10 and in 2010-11 SBI Life's
branch network crossed the milestone of 500 branches all over country and further
during the financial year 2011-12 the company achieved the milestone of profit after
tax (PAT) of Rs 500 crores as it reported PAT of Rs 556 crore for that year declaring
a maiden dividend of 5%.[5] The company's AUM crossed the milestone of Rs 50000

2
crore and the total number of branches in the country crossed 750 during the financial
year 2012-13.The company's GWP crossed the milestone of Rs 15000 crores during
the financial year 2015-16 and in the subsequent financial year in 2016-17 SBI Life's
renewal premium collection crossed the milestone of Rs 10000 crore and during the
year two companies, Value Line Pte Ltd and McRitchie Investments Pte Ltd. bought
stake of 1.95% each in the company from SBI.

1.3.2 VISION AND MISSION

A) VISION
Actively protect and enhance people's lives
B) MISSION
SBI Life’s mission is to emerge as the leading company offering a comprehensive
range of Life Insurance and pension products at competitive prices, ensuring high
standards of customer service and world class operating efficiency thereby becoming
a model life insurance company in India in the post-liberalization period.

ORANIZATION STRUCTURE

3
STRUCTURE OF HR & MARKETING DEPARTMENT

My level in this team

1.4 NAME AND NATURE OF THE ORGANIZATION AND

WHAT IT DOES

SBI Life Insurance (‘SBI Life’ / ‘The Company’), one of the most trusted life insurance
companies in India, was incorporated in October 2000 and is registered with the
Insurance Regulatory and Development Authority of India (IRDAI) in March 2001.
Serving millions of families across India, SBI Life’s diverse range of products caters
to individuals as well as group customers through Protection, Pension, Savings and
Health solutions. Driven by ‘Customer-First’ approach, SBI Life places great emphasis
on maintaining world class operating efficiency and providing hassle-free claim
settlement experience to its customers by following high ethical standards of service.
Additionally, SBI Life is committed to enhance digital experiences for its customers,
distributors and employees alike. SBI Life strives to make insurance accessible to all,
with its extensive presence across the country through its 990 offices, 19,599
employees, a large and productive individual agent network of about 178,357 agents,
58 corporate agents and 14 bancassurance partners with more than 40,000 partner
branches, 127 brokers and other insurance marketing firms. In addition to doing what’s
right for the customers, the company is also committed to provide a healthy and
flexible work environment for its employees to excel personally and professionally.
SBI Life strongly encourages a culture of giving back to the society and has made

4
substantial contribution in the areas of child education, healthcare, disaster relief and
environmental upgrade. In 2021-22, the Company touched over 2 lakh direct
beneficiaries through various CSR interventions. Listed on the Bombay Stock
Exchange ('BSE') and the National Stock Exchange ('NSE'), the company has an
authorized capital of ` 20.0 billion and a paid up capital of ` 10.0 billion. The AuM is
` 2,826.3 billion.

1.4.1 ORGANIZATIONAL CLAINTS AND STAKE HOLDERS

Individual and family are the client for the sbi life insurance who provide insurance to
the individual and family for safety purpose.
1.4.2 CORE VALUE

Transparency: - "SBI life Provide information which is clear & concise in addition
to having simple processes which are effective and easy to understand."

Humility: - "SBI life are curious & open to learn from anyone & anywhere because
we believe in introspection & continuous improvement."

Integrity: - "SBI life are honest, open, and fair & will always follow sound ethical
principles."
Innovation: - "SBI life bring new ideas to life with an intention to improve,
customize and stay relevant."

Sustainability: - "SBI life shall work with selfless concern towards long-term well-
being and welfare of our community.

1.5 FUNCION OF SBI LIFE INSURANCE

Protection
One of the importance functions of insurance is to provide protect against risk, losses,
uncertainty or accidents. Their insurance guarantees to pay for losses and therefore
safeguards their assured from any kind of sufferings. In genuine terms, insurance is a
defensive protect towards economic loss due to uncertainty by sharing risk with pool
of insured people.

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Certainty
One of the primary function of insurance common across functions of life insurance
as well as functions of general insurance is providing certainty. Unless and until we
are fully insured we are uncertain with our ability to satisfy the future risks. One of the
greatest benefits of insurance is that, it guarantees about future risk and due to which
our uncertainty is transforms into certainty.
Prevention of Risk / Loss
Preventive steps for uncertainties is another important functions of insurance. Many
times insurance companies are partnered with institutions for assisting people /
societies / companies towards preventing the losses. In case of appropriate prevention
measures are taken, it reduces number of insurance claims made by insurer every year.
When insurance claims are reduced it directly or indirectly lower your annual premium
cost which is based on the risk sharing principle.
Instead of seeking assistance from insurance company, it is far better to adopt
prevention measures to mitigate losses. When preventive steps are taken from insurer
upfront, it assists insurer to negotiate and can save lot of cost on premium. Insurance
companies also provide additional benefits to such insurer as it lowers their risk.
Risk / Loss Sharing
When risk happens whether it’s a function of life insurance or function of general
insurance, the loss is shared with all persons that are subjected to the risk. Billions of
people usually buys insurance and pays annual premiums but only few of them do
claim for their losses each year. These claims are then paid to insured based on
insurance terms and conditions mutually agreed by both the parties in written.
Growth of Large Companies
Larger companies are at more risks, as they have diversified operating model and
sometimes no relation with another company of the same sector. Insurance become the
important factor for such large companies to cover potential risk and keep moving
forward towards the growth of the company.It became extremely important for any
business to understand functions of insurance in their early planning stage. As this will
assist them to classify different types of risk either under functions of life insurance or
functions of general insurance. Then companies can chose appropriate insurance cover
based on the features of insurance and other factors for the same.

6
Economic Progress

Protecting the businesses / communities risks from big losses, destruction and death is
one of the greatest function of insurance. Guarantee provided by insurance delivers a
required energy to work hard for the betterment of the masses.

For any country, economic development is largely depended on their population.

Economic of the country will definitely will be progressive when valuable assets,
machineries, lives have adequate protection for any kind of financial losses during any
misfortune.
Useful for Investing and Savings
One of the important function of insurance is to help individual to grow their savings
and investments. Once an insurance policy is bought, many people assume that they
will have to save money for mandatory premium payments on regular basis. However,
funds collected by insurer are then invested by insurance company to your benefit.

It is compulsory contribution made by insurer to get insurance benefits. At the same

time there are many different types of insurance plan which provides maturity benefits
in-case no claims are made by insurer. On the other side, premium paid against
insurance are additional exemption under Income tax act. So overall, many individuals
think insurance as a useful tool for their saving and investments as well.

1.5.1 TYPES OF INSURANCE

SBI life will provide the predefined amount of money to the policyholder’s family,
only if the policyholder dies during a specified term. No claim if the insured person
survives till the end of the policy period. This policy essentially remains active for a
predefined time and is one of the affordable policies available in the market.

Whole life insurance

Whole life insurance as the name suggests provides you cover at all points of your life
in which the policy is in force. This coverage time can go as long as 100 years. These
policies also offer loan facilities to the policyholder. The overall process of buying is
simple and can be done online as well through a simple process.

7
Money Back Policy

The main difference and advantage of money back policy is that it gives the
policyholder different survival benefits which are linked to the period of the policy.
Unlike other policies, this policy gives you money during the policy period. Regardless
of the instalments paid, if the policyholder dies, the family gets the entire sum. These
policies are expensive as compared to other counterparts.

Endowment Policy

Endowment policies are different from term insurance policies in a way that in case of
these policies, the insured gets a lump sum amount of money if s/he survives till the
maturity date. The policy offers insurance with savings at the same time. They also
come with riders that may be used to increase the coverage of the policy. In case of
death, the endowment policy guarantees that along with the sum a participation profit
is also paid according to the nature of the policy.

Retirement Plans

Retirement plans, in simple terms, can be defined as those plans that guarantee fixed
income after your retirement. They aid in creating a retirement corpus. This corpus is
then invested to generate post-retirement money flow, thus creating a financial cushion
and helping in risk mitigation. The money is rolled out in the form of monthly pension.
All in all, these policies help the insurer in achieving the financial goals of long term
nature. In the advent of the internet, almost all the companies claim to have the best
life insurance online. However, one must read the fine print carefully and should check
carefully, if the policy offerings match with individual requirements

8
 CHAPTER-2

MANAGEMENT OF THE PRACTISM

EXCERSICE

9
2. INTRODUCTION
This chapter includes the role of the department of Human resource and marketing,
reporting and induction by the organization, the department to which I was assigned,
role of the work supervisor.
2.1 Role of the marketing department
It’s the department where the sourcing of data process will be start for choosing the
customer.
The department will advertise the service lent by the company and choose the correct
customer by the data segmentation of sourced data based on age, income etc. Then the
department will do the verification among the segmented customers by the background
verification of the customers
For ensure the payment or return from the customers. The role of marketing is to
promote service among the different customer by the way of calling them. Free service
rendered for the policy holder by the way of e-nomination and payment service among
their family.
2.2 Preparations for the Internship
It has always been my interest to work in an institution which is at the forefront of the
market. SBI life Insurance is an institution at the apex of the insurance market in Tamil
Nadu and an ideal platform for any potential intern enthused about insurance
operations. Although an insurance company was not my first nor second choice in
terms of where I wanted to carry out my internship program, and also due to the fact
that as the subject I chose I had just basic knowledge of insurance. But after taken a
transverse look at SBI life and its good reputation, I decided to apply for my internship
within the institution because it works in line with my degree program in Bcom general
at the Loyola College of arts& science. After I got a positive response from the
manager of SBI life Insurance Kodambakkam to carry out my internship, my next step
was to get the necessary formalities and also build up questions to better attain the
knowledge and experience in the field.
2.3 Activities and tasks
This report has been prepared on the basis of experience gathered during the period of
internship. Within this time period I worked closely with the manager and other key
personnel of SBI life Insurance Kodambakkam, SBI life does not follow any guideline
or fixed any responsibilities for interns. Mainly I have done many pending tasks that

10
 are related to customers and sourcing of new profile data. My trainer and her colleges
tried to give me a brief description of their routine tasks before deploying me to any
specific task. Later on through my personal observation and the guidance of my
superiors, I was able to understand the basic dynamics of customer handle as a whole.
Most of my daily activities related to marketing are outlined as follows:

a) Segregation of profile data of customers: The HR team will give us the

rough data which is not segregated based on age and income etc. I want to
segregate these data using the MS excel by the usage of filter in excel I want to
segregate the data of the customer
b) Document verification about the customer: The document should be
verified which is there with the customer. The document should be verified there
are
i) Contact registration form
ii) Last 3 month pay slip
iii) The 12th college mark sheets
iv) Aadhar card
v) Pan card
vi) Voter id
vii) Driving license
viii) Income tax filling
c) Advertising: Most day in my internship is work to promote the product offered
by SBI life insurance to the customer is the insurance promotion by the method of
tele calling I will advertise the product to the customers.

There are some of the job I worked for the human resource management they are as follows

I) Advertisement: I excited to work in HR team as promoter for job description

(BDM: Business Development Manager) this job will take place through tele calling
method. When we are interacting with the customer in that work I want to explain
the job offer in which he/she going to be post. This is the another different
II) Document verification: I many times tried to do this work correctly but it is not
coming correctly because of the candidate

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III) Getting the candidate to interview: I will collect all the information about the
candidate and get their documents to the vice president who going to conduct the
interview for all candidate.
2.4Products of the company
1) Individual Life Insurance: Individual life insurance issued directly by the SBI
life on a fully underwritten, simplified issue or guaranteed issue basis in accordance
with the SBI life’s applicable underwriting guidelines and requirements.
2) Family life insurance: Family coverage is an insurance policy that covers an
entire family. Often, employers offer it as a benefit for their employees. Family
coverage can include dental insurance, health insurance, life insurance, accidental
death and dismemberment insurance, and more.
3) Marriage life insurance: A Child not only brings joy, a sense of maturity and
responsibility to the parents but also the need for financial planning as they count on
you for all their needs including financial ones. And there is no way you can ever let
them down. With education inflation, changing lifestyles, increasing expenses and
inflation growing faster than your income; you might wonder how you'll manage their
dreams. You should have an investment plan for your children’s education fund, which
can help your children meet their career aspirations. You should also protect your life
by taking adequate life cover so that even if something were to happen to you the
child’s dreams are not compromised.
4) Independent member with kid: Like a life insurance policy for an adult, a life
insurance policy for a child is a contract with an insurance company. Premiums are
paid (typically monthly or annually) in return for the promise that the insurance
company will pay a death benefit if the child dies.
5) Nearing retirement: Retirement should be about spending cherished moments,

doing what you love. Financial worries and responsibilities should be things of the
past, but with joint family system long gone and skyrocketing inflation rates, one has
to start retirement planning well in advance to enjoy the benefits of retirement. Given
the increase in life expectancy, rising healthcare and lifestyle costs, one has to ensure
a steady flow of income post retirement. Systematic investing over a sufficiently long
period of time to leverage the benefits of power of compounding can help you

12
 accumulate a sufficiently large retirement corpus. This is where investing early, in the
right retirement plan, can help you in your financial planning.
2.5 The department to which one is assigned at workplace
I was assigned to the department of HR and marketing.
2.6 Category of the department
The marketing and Human Resource department
2.6 Duties of the department
The duties of the marketing includes the following
• Sourcing of the data for the segmentation of the customer.
• Segmenting the customer by the help of excel.
• Promoting the policy by tele communication.
• Verifying the document of the customers for their financial stability.
• Get the customers to the regional manager for clarifying their doubts about the
Insurance.
• Doing the e nomination as the customer service.
The duties of the HR department includes the following
• Souring of the candidate data from the recruitment website like shine, naukri etc.
• Advertise the job designation to the customers.
• Giving the filling form to the candidate who came to attend the interview.
• Document verification of the candidate before attending interview.
• Get the candidate to the HR vice president for attend the interview.
• Issue the job offer and track that candidate joining date and documents pending
which should be submit to the organization.
2.7 Title of the head of the department
Regional manager and vice president.

2.8 Responsibilities that I have assigned

• Sourcing of the data from various person for the insurance policy
• Segment the customers based on age and income.
• Verifying the documents of the customers for checking the customer’s financial
stability to pay the premium of the policy.
• Tele communication with the customers for the product promotion.

13
• E nomination for the customer service.
• Giving the application to the customers for the starting stage of the insurance.
• Advertise the job designation for the candidate by the way of tele communication.
• Document verification of the candidate before they are appearing for interview.
• Issuing the policy broachers to the customers for their reference.

2.9 Officers that I worked with and what they do

Vice president of HR: He was responsible for admitting the candidate and
conducting interview for them.

Regional manager: He was responsible for attend the customer who are all I
attended he will explain the policy briefly according to their needs.

Senior HR Manager: He want to recheck the documents of the candidate who are
all applied for the job

Operating manager: He will be the person for the insurance calculation according
to the customer needs.

Temporary employee: He will source and give me the data about the customers
and candidates.
He will be helpful for the process of collecting the information about the customers
and candidate for the process of e nomination

2.10 Relationship with other officers in executing my duty and

responsibility
I have had a good relationship with the Human resource manager whenever I would
be submitting data of the consumer. I have had a good relationship with the Director
of HR Mr. Saurabh Karwayun at the times when I would be submitting the sourced
data and the segmented data for approval. A good working relationship has been
registered while working with the Director of Programs as I would be submitting local
candidate profile and there information for approval. I have had a good relationship
with Mr. Rajasheker plus Mr. Elles varadhan the regional manager for IA channel and
senior HR manager while executing the tasks they assigned to me. I have related with
the officers in the youth corner especially Mr. Jeeva, Mr. P.S. Abhishek Kumar and
other officers.

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 2.12 Role of Work supervisor
Ms. Amulya Thataverti who is a and was my work supervisor was responsible
for;
• Assigning me tasks and responsibilities at work instructing and guiding me on what I
didn’t know while executing the assigned tasks
• Assessing my level of progress at work
• Guiding me on report writing
• Orienting and introducing me to the rest of the departments and officers that I worked
with.
2.13 Role of the college professor

Dr P.V Saravanan and Ms. Princy who was my college professor was responsible for;
• Guiding me on how to write the internship report and its approval.
• Assessing my performance and progress at the work place together with the site
supervisor.
• Examining the challenges and problems I faced.
• Ascertaining whether I was conducting activities on a daily basis..
• Visiting me at the work place to ascertain my capabilities.

15
 CHAPTER-3

INTERNSHIP LEARNING / SKILL AQUIRED

16
INTRODUCTION:

This chapter contains what I have learnt at the workplace in terms of knowledge, skills
gained and how intend to utilize that I learnt, my personal contribution to the
organization and the challenges noticed during the internship.

3.1 I leant at the work place

This includes the knowledge I acquired, skills I attained and how I intend to utilize the
knowledge and the skills I acquired.

3.2 Knowledge Acquired

I learnt how to source the data of the customer and how to divide based on their factors
e.g. income, age etc. I learnt how to clearly specify the job designation required while
communicating to the customer as a clear specifications of the job. I learnt the different
stages involved in the sale processes and how customers are identified for the sale of
policy and in HR process how the candidate are appointed for a specific designation.

I learnt how to segregate the data of the customer for the sale of policy then the next
process of verifying the document of the customer before the sale of policy.

I learnt how to be interact with customers for knowing there wants in the insurance
policy and in the candidate selection I learnt how to explain the job description to the
customer.

I got knowledge about how the customer are selected in the insurance sale by the off
roll employee who ware well trained on that work and witnessed how the customer
service is done by the e nomination.

I learnt how to work in teams especially during the customer selection exercise with
the marketing team on 31st Dec 2022 and the candidate taking for the right job that
took place from 1st Jan to 16th Jan 2022.

17
I learnt how to make detailed curriculum vita and how the recruitment of the
organization is undertaken during the internship sessions I undertook from the youth
center.

3.3 Skill

I gained the skills on how to use MS-Excel especially when I was given a task of e
nomination as the customer service and others received in the organizational data base
and customer records. I gained a team work skill especially while conducting customer
selection during the 1 month of training period. I gained and enhanced on my
communication skills especially while interacting with people who occupy bigger
offices for example the Vice president of HR and through the daily interactions I had
with the trainer Amulya Thataverti

I gained and enhanced my Business negotiation skills especially during the customer
interaction about their CTC for the job description n the 31st of December.

I gained filtering skill of the customers by their communication skills and creation off
poster and templet I got involved in the e nomination activity that took place between
2nd to 6th Jan 2023.

I gained the selection skills when I got a chance to interact with the vice president of
HR during the start of the SBI life insurance financial year.

I attained a skill on how to make customer interactive in buying the policy .I attended
a session on how to make customer interactive on 19th Dec 2022.

3.4 How I intend to utilize what I have learnt for my professional

development

I intend to utilize what I have learnt in the following ways.

Carry on with the team work spirit that I have acquired to the work place where I will
be given a job and outside the job environment.

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Enhance my capabilities while in pursuit of my career after school/university for
example, the communication skills that I have attained.

Be able to utilize my efficiency in execution of procurement functions while putting

in consideration value for money. This comes about after realizing that the
procurement at for some requirements at SBI life insurance are not efficiently managed
especially for the selection of customer

Be able to utilize my negotiation tactics that I acquired during the internship period
while executing different procurement tasks assigned to me and during my own
business dealings.

I intend to become a good time manager after learning and adhering to the strict
reporting time of SBI life insurance .This will be applied in my everyday life after and
before getting a job.

3.5 Challenges noticed during the internship

This includes the challenges that I noticed and are facing the organization, workers and
those that I faced.

3.5.1 The organization.

Few vehicles at the SBI life headquarters which limits transportation of its employees
by the indication of the organization for the security so that my vehicle was damaged
many times.

SBI life reliable Wi-Fi internet which limits some of the activities like email transfer
and other online activities. Food was not proper which has side effect like stomach
pain.

3.5.2 The internee

On many occasions, Wi-Fi internet has not been accessible to me and this has been
directly affecting my work efficiency.

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 I faced a challenge of Small office space which forced me to keep sitting a distance
from my supervisor and would call me in office whenever there would be a task for
me to execute. I faced a challenge of inadequate computers where in the marketing
department there were no computer. This affected the speed at which the work was
being executed.

3.5.3 Communication:
The way of communication to the different hierarchy level is so difficult. To reporting
the daily work status is the barrier for me in internship.
3.5.4 Technical barriers:
The low network is the hurdle faced by me because permanent employee used there
company landline network but intern should use only there mobile network.
3.5.5 Unproductive:
I am not have any designation in the company so that the customer handling is very
difficult for me. Because, they asking my designation in the company. So that I am
unproductive in that company after telling this reason to my superior they stop giving
customer handling problem and work.

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 CHAPTER 4

CONCLUSIONS, RECOMMENDATIONS AND

WAY FORWARD

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4.0 Introduction

This chapter contains the management of the practicum Programme at the work place,
comments on the findings, Recommendations for the identified problems/challenges
and way forward, my assessment of the practicum experience in the organization and
conclusion.

4.1 Management of the practicum Programme at the work place

The practicum SBI life insurance was managed in a way that for the first two weeks
of the internship Programme, I was answerable and would report to the youth and
internship coordinator who my trainer.

After the two weeks orientation and training period, I would report to the Marketing
and HR department specifically to the Regional manager and Vice president HR Mr.
Rajasheker and Saurabh Karwayun for the entire period I spent at SBI life insurance
as an internship student. On a daily basis, I would report to office as early as 10:00
AM lately 10:30AM and start work under supervision of both the department heads.
We would start the day with a daily Programme on what we intended to do throughout
the day. Mr. Rajasheker would let me exercise my abilities and do some of the work
without his supervision especially the tele communication with the customer, their
verification and reporting to him after accomplishing the task.

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4.2 Comments on the findings

Accordingly, the field attachment enabled me to gain an opportunity to apply the

theory of what I learnt in class in the real world at the work place, understand the
organization’s culture and interacting with the workers which helped me come to
appreciate the field situations. The field attachment also enhanced and strengthened
the relationship between the University and the office in which the field attachment
was done.

The activities assigned to me such as verifying documents and tele calling, customer
service, receiving and verification of goods among others enabled me to accomplish
the objectives that I had aimed on achieving and therefore, my internship was a
success.

4.3 Recommendations for the identified problems/challenges and way

forward

4.3.1 The organization and workers

To the organization (SBI life), since it is entitled to unlimited funding, I recommend

that they should source more Wi-Fi network facility for all the members to the
execution of their activities. On the problem of limited office space, the organization
should set up new structures since it has enough space for expansion such that it can
accommodate all the employees and the internees. On the challenge of Vehicle parking
the organization was not allowed the intern to park the vehicle inside office

The organization should provide proper and safety lunch for its employees such that it
can reduce on the hunger challenges and improve the creativity and efficiency of the
employees.

4.3.2 To me and other future internees.

I recommend that the students that intend to do internship should prepare in advance and
have enough money to assist them buy data in case they want to get access to internet and
they are denied Wi-Fi at the work place.

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4.4 My assessment of the practicum experience in the organization

The internship was generally a success because I was able to achieve all the objectives
I had set for example I was able to apply the knowledge I acquired during classroom
teaching to the real work place environment, appreciate how team work is applied,
obtain critical skills needed for meto proactively observe and analyze
problems/challenges encountered while executing career duties and responsibilities,
Interact with and learn from experienced professionals in a work environment and
write a detailed internship report after the internship period.

4.5 Conclusion

In conclusion therefore, the field attachment SBI life insurance was very good
opportunity for me to attain the necessary practical skills and be able to accomplish a
requirement for the award of Bachelors degree of B com general and was a
success.case they want to get access to internet and they are denied Wi-Fi at the work
place

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