Blinc 360 and Ajna

Tech Automation
Collaboration Plan

www.ajnatech.in
Our Company

Ajna Tech Automation are

RPA developers and Contact
Centre Solution
Consultants.

Ajna Tech Bots can mainly

used in Contact Centre
Solutions , FMCG and E-
commerce.
 1

Market
Analysis

Whoever understands the customer best, Wins.

RPA Market Forecast
TYPICAL RPA TASKS
Accounting and Finance - Bank statement processing, invoicing, repetitive reporting, payment processing,
counterparty data management, order and contract mirroringetc.
HR - CV parsing, applicant assistance, interview scheduling, personnel action forms, new employee
onboarding and access management, initial software and process training etc.
Procurement and Logistics - Supply and demand analysis, price monitoring, automated ordering, return
processing, contract management, optimal data-driven route selection etc.
IT – Service Desk automation, Server and application monitoring, backup processing, installation of fresh
software updates, user credentials management etc.
Customer Support - Customer appeal handling, automated order processing, order support and monitoring,
document workflow management etc.
Benefits of Contact Center Automation for Customer Service

Improved customer experience.

Automated scalability.
Reduced costs.
24/7 accessibility.
Improved First Contact Resolution.
Increased agent engagement and productivity.
More powerful data
SWOT Analysis
Lit t le Awareness Other Service
among our providers
targeted developing
Clients similar Solution

S W O T

No Effective Provide a
Compe tit ion and Custom made
Better Client solution to our
retention clients with
Competitive
pricing

Short Term
● Collaborate and Develop a Custom
RPA Contact Centre Solution
● Acquire Business Process across
Various Domains
● Develop global out reach by targeting
International Clients
Our Goals
Long Term
● Develop AI Algorithm to replace
human actions
● Increase our Service Wingspan by
gaining expertise on related services.
 Scope of Work

Platform Blinc 360 Ajna Tech Others

Providing its expertise and Providing its RPA and NA

Collaboration Experience in running Automation Services and
Contact Centres Consultation to acquire new
Business

Suggest RPA within existing Develop RPA bots based Testers may be needed .
Development client span upon needs.
We may acquire pre build
algorithm for AI

Propose Custom RPA Get New Business and acquire Various Channels to
Execution contact centre solution to new business processes . promote our services
past and Existing Clients
Timeline

Day 1 Day 7
Identifying Common Execution on our
Goals and Mutual planning initated
Benefits

Day 3 Day 5
Discussion on Scope Final Discussions
of work Execution (If Needed)
 What will Sets Us Apart?

Live 24*7 Convenience Security Package

Round t he Clock Easy access to our International Customizable
Support products and security standards Solution as per
services Client need
Thoughts for Future…

• Develop a Pay As You Go Contact Centre Solution targeting

Smaller Business.
• Develop a Omni Channel platform for Our Clients
• Increase Service Span for our Existing Clients
Thanks!

Do you have any questions?

Reach us at
abhinav.sharma@ajnatech.in
+91 7060372107
ajnatech.in