F Forms Answer Key p34 Questions 1 ~ 2 refer to the following invoice. 7 Office Galore 555 East Gore Avenue, Stockton, CA Phone: (209) 555-1234 Fax: (209) 555-1233 INVOICE Invoice #:77-9065 Date: January 10 i i ' 1 | To: Jacobs & Assoc. 2425 West Shore Drive, Stockton, CA DESCRIPTION AMOUNT | Office chairs, 3 @ $355.95 $1,067.85 | Photocopy paper, 40 boxes @ $39.95 $1,598.00 ‘ Pens - blue, 20 boxes (10 count) @ $5.95 $119.00 | | Subtotal $2,784.85 1 Re SennT me i Shipping and handling $45.95 | Delivery $69.95 i TOTAL $3,123.54 | Thank you for your order, Please remit payment within 30 days of the invoice date. Make all checks payable to Office Galore, pn re ee eee eee eee eeeee 1, What kind of company is Office Galore? 2. What costs $5.95? (A) A furniture store (A) One pen (8) Apaper supply store (8) One box of pens (©) An office supply store (© Twenty pens (0) A stationery manufacturer (0) Ten boxes of pens 186 | Chapter3Questions 3 ~ 4 refer to the following form. & eee BARDEN INN GUEST SATISFACTION SURVEY Guest name: Lila Kim Check-in date: 07/20 Check-out date: 07/23 Overall Experience Please rate your overall satisfaction with your stay at the Barden Inn. Lléxellent W\Verygood [JGood []Fair [JPoor — [_| Not applicable Leisure & Fitness Facil Selection of equipment Clexcellent ([]Verygood Good [JFair []Poor — [_]Not applicable | | | | Condition of equipment | | | | | Clexcellent WiVerygood [JGood [JFair [|Poor [| Not applicable Meeting Facilities & Services Comfort of event rooms [exellent [IVerygood F]Good [Fair [poor Not applicable Service provided by event staff [excellent [lverygood [JGood [Fair []Poor Not applicable eonuspudecy Supoey 20a BB About You Was this your first stay at the Barden Inn? Wes [No What was the reason for your stay? [business [| Pleasure Deoth We welcome your feedback, both positive and negative. Please make additional comments in the space below. This hotel is great. value for money. The free breakfast was above-average, and my room was clean and comfortable. | also appreciated the free shuttle rides to the water park and other attractions. The only negative experience was at the front desk when | was checking out. The two clerks made me wait for several minutes while having a private conversation. | think Chose employees need a little more training in customer Service. 3. Which is NOT true about Lila Kim? 4. Which of the following does Lila Kim (A). She stayed for less than a week. complain about? (8). She was pleased with the fitness (A) The hotel's food facilities. (8) The hotel’ staff (©) She had never stayed at the hotel (© The hotel's location before. (0) The hotel's prices (0) She was at the hotel for business meetings.Questions 5 ~ 7 refer to the following receipt. TOYS & MORE 735 Memorial or. Ellison DATE: 09/27 3:55 p.m. SALES RECEIPT 1. BASKETBALL, 12.00 2. BOARD GAME 20.00- CLEARANCE 50% OFF ITEM 10.00 3. ELECTRIC TRAIN 30.00 4 ACTION FIGURE 4.00 SUBTOTAL, 56.00 8.0% SALES TAX 4.48 TOTAL 60.48 DEBIT 60.48 CHANGE DUE 0.00 Juieieriniiarnieiiiiseriebk APPROVED. ‘hibiittiieteistariitiseariarie RETURN POLICY If for any reason you are not satisfied with your purchase, you may return it in its original packaging for a refund. (Returns are not available for clearance items.) Returns must be made within 60 days. You will receive a full refund in the original method of payment. checks and debit card transactions are treated as cash payments. Cash refunds are not available for items without a receipt. These items may be exchanged for in-store items of equal or lesser value or for a gift card in the purchase amount. 5. What is the cost of the items before sales 7. Whats indicated about the store's return tax? y? (A) $60.48 (A) Returns without a receipt are not (8) $56.00 accepted. (©) $30.00 (8) Debit card purchases are not (0) $4.48 refundable, (©) Purchases made by check are refunded in cash. 6. Which item cannot be returned? (0) Returns must be made within a month (A) The basketball (B) The board game (©) The electric train (0) The action figure 188 | Chapter3 of purchase.Questions 8 ~ 10 refer to the following message form. £2000000000000000000000000000000000000000000000000000 Date: 1/16 To: Jason McMillan WHILE YOU WERE OUT From: Marta Stanberry Of: Acme Electronics Phone: (212) 718-5555 extension 7727 Mi office (mobile ClFax E-mail: a Telephoned |] Returned call [_] Please call (71 Please see me [_) Will call again {_] URGENT [_] MESSAGE: Ms. Stanberry called and apologized profusely about: hanging up on you this morning. She said that. the phone system at: her office is currently being updated and that you were disconnected because the technician didn't kenow she was on the line with you. She requests that: you call her back So Chat you can continue the discussion about partnering on the future project that she mentioned. ae Signed: A. Simpson £00000000000080000000000000000000000000000000000000000000000000000000000000000000000000000000000 8. Whats indicated about this morning's 10. Who most likely is A. Simpson? phone call? (A) Jason McMillan’s coworker (A) Itended ina disagreement. (B) Jason McMillan’s customer (8) Itbegan at 3:25. (©) Marta Stanberry's partner (©) Itwas about a completed project. (D) Marta Stanberry’s employee (0) Itwas ended by mistake. 9, What is Jason McMillan asked to do? (A) Check Marta Stanberry’s phone line {B) Apologize to Marta Stanberry. (©) Call Marta Stanberry (D) E-mail Marta Stanberry Reading Practice | 189Questions 11 ~ 15 refer to the following web page and online shopping cart. http//wwwetrueartist.com x TRUE ARTIST True Artist provides arts and crafts supplies to artists, designers, instructors, and hobbyists all over the world. We offer the widest assortment of professional-quality supplies available anywhere, from the leading brands in the industry. We even deliver them right to your door. Shipping is free for all orders over $200. And if you are an art teacher, True Artist makes your job easier. Why go to an arts and crafts store for your art materials when for a membership fee of just $50, you can shop on our website dat wholesale prices AND get free shipping? That's right—teachers can now enjoy the same prices that retail stores pay for their art supplies. You can even work with a True Artist wholesale account specialist to order customized art kits for your classes. Better art supplies mean a better teaching and learning experience! Hodges long-handled Hodges short-handled Pratt water-mixable oil paints brushes (set of 5) brushes (set of 5) (various colors) 150 mL tube Members: $4.00 Members: $3.00 Members: $10.00 Non-members: $7.00 Non-members: $5.00 Non-members: $16.00 ITEMS: 4 Description Price per unit Pratt water-mixable oil paint - 150 mL. tube $10.00 Deep red Pratt water-mixable oil paint ~ 150 ml. tube $10.00 Sea blue Hodges short-handled brushes (set of 5) $3.00 Hodges long-handled brushes (set of 5) $4.00 Order Subtotal Customer name: Mr. William Nelson Ship to: Mountainview High School, c/o William Nelson, 1200 Grange Dr, 193596 Boron Gift receipt? Yes[_] Nol] Place your order 190 | Chapteru. 12. What is being advertised? (A) Anew craft store (B) A discount on website membership (© Anoniline art supply store (0) Abrand of art supplies What does the company offer non- members? (A) Wholesale prices on all goods {B) No-cost delivery on large orders {C) Free memberships for a limited time (D) Help with customized art kits (On the web page, the word “industry” in paragraph 1, line 3, is closest in meaning to (A) manufacturing (8) production ()_ business (0) design 14, How many brushes is the customer ordering in total? () 5 (8) 6 25 (0) 30 15. What is implied about Mr. William Nelson? (A) He is buying the items for someone else. (8) He has paid a membership fee. (©) He will pick up the order. (0) Heisan art student. Reading Practice | 191 imes vorsvawduey Bupoon 13204Questions 16 ~ 20 refer to the following agenda, memo, and e-mail. Pallman Brothers, Inc. SALES MEETING AGENDA Date: Monday, June 15 :00 - 4:00 p.m. [2:00-2:10 | Opening/introduction Marcus Rivera, Sales Manager 2:10-2:20 | The Language of Property Listings | Helen Eisenberg, Regional Manager | } | | 2:20-2:40 | Advertising & Promotions for Roseanne Jackson, Agent | ' Commercial Properties | | | 2:40-3:00 | Housing Market Update Young-Joon Lee, Agent | | | s00-3:10 | preak | | | 3:10-3:35 | Finding Mortgage Lenders for Leonard Kuryle, Finance Manager | Clients | 3:35-3:55 | Know the Law on Leases Simon Conniff, General Counsel 3:55 - 4:00 | Closing Marcus Rivera, Sales Manager Location: Conference room 1 Pallman Brothers, Inc. Date: June 10 To: Sales staff From: Marcus Rivera RE: Sales meeting You may have already noticed that this month's sales meeting was mistakenly scheduled for June 15, which conflicts with an out-of-town conference that several agents are attending. They won't be back in town until late Tuesday. Therefore, we are rescheduling the meeting for Wednesday, June 17. ‘And since conference room 1 is reserved for that time, we will meet in conference room 2 instead. (We can all fit, though it may be a little crowded.) The times on the agenda remain unchanged. | apologize for the confusion and look forward to seeing you on Wednesday. 192 1 ChaptersFF meeting. Simon Conniff To: mrivera@pallman.com - _ From: { seonniff@pallman.com z Subject: | Re: Sales meeting _ —_ - Date: | June 11 - Z - Hi Mareus, ‘Thanks for the memo. The rescheduling caused a slight problem for me, as Ihave an appointment on Wednesday at 4:30, more than an hour's drive away. But I spoke to Young-Joon and he agreed to switch places with me on the agenda. In other words, Il be presenting in his spot and he'll be presenting in mine, and I'll have to excuse myself after my presentation. Since it’s a minor change, I don't think it will be necessary to send out an amended agenda—we can simply make an announcement at the start of the 16. What type of company most likely is Pallman. Brothers, Inc.? (A) Ahome construction company (8) Amarketing company (©) Areal estate agency (0) Alaw firm 17. Why was the meeting postponed? (A) The conference room was already reserved. Some attendees would be unable to go. The only available room was too small. ‘Marcus Rivera would be away at a conference. (6) © (D) 18, What is implied about conference room 2? (A) Itwas already reserved for June 15 at 2:00. (8) Itis not available for the sales meeting. (©) Itis smaller than conference room 1. (0) Itis not used very often. 19. What is the purpose of Simon Conniff’s e-mail? (A) Toask fora revised meeting agenda {B) To request that the meeting time be changed To announce a change in the topic of his talk To explain how he solved a schedule conflict © (0) 20. Who will be the last to speak before the break? (A) Young-Joon Lee (8) Simon Conniff (C) Roseanne Jackson (0) Leonard Kurylo Reading Practice | 193 compton Spoon i308 BN TENG