SEPTIAN FAKHRUDIN ARIANTO, ST., ITILF.

DIGITAL PRODUCT HEAD

+62-856-222-3300 tian.sfa@outlook.com

Cirebon City - September 08, 1985 @tiansfax

Bukit Cimanggu City Blok U14 No. 6 Married | Islam | Javanese

Bogor City - West Java - Indonesia 16166

I am TIAN, influent key player in digital product as Strategic Partnership,

Business Development, Product Development, Channel Distribution, IT
Service Delivery, and IT Service Desk with a strong passion and
responsible for servicing and supporting requirements.

JOB EXPERIENCES EDUCATIONS

DIGITAL PRODUCT HEAD Bachelor Degree

Telkom University | 2006-2008
PT Bank Mega Syariah | Jul 2022 - present Student ID : 113068016
Responsible to : Branches, Customers, Regulator, Business Partner, Operation & Strategy Major: Informatics Engineering.
GPA: 3.48 scale 4.
Director, Group Head, Business & Product Division Head, Department Head, their staffs and
Project: Analysis of Comparison Between
related parties.
BREW and J2ME Platform with Synchronizing
Detail Job Activities: the RSS News-Feeds for System
Defining and implementation the additional digital product and features on Mobile Banking Interoperability through HTTP Protocol on

(we called M-Syariah App) and ATM environment. Mobile Wireless.

Organisation:
Defining Digital Roadmap, Policies and Rules.
Public Relation Officer of IT Session in
Defining payment gateway system concept that connected through Switcher, Aggregator,
2007.
Middleware, direct Host-to-Host, and recurring platform.
Identifying and analyzing opportunities to increase activation rates, driving growth and
adoption using digital product. Diploma Degree
Telkom University | 2003-2006
Identifying and analyzing behavior customers using digital product.
Student ID : 613030017
Managing establishment and measurement of KPI, championing impact-oriented initiatives.
Major: Informatics Engineering.
Involving and monitoring in development, SIT, UAT, Pentest, Rollout, and launching digital GPA: 3.15 scale 4.
product. Project: Web Services as a Portal RSS News-
Training for Trainer using digital product. Feeds Provider.
Organisation:
Portofolio: Research, Development, and Competency
Digital Product Implementation Staff of Informatics Community (HMIF) in
Personal Banking : Mobile Banking and ATM. 2004.

Corporate Banking : EDC and Cash Management System (CMS).

Instrument : BI Fast, Prima, Bersama. Senior High School
Other : Virtual Account (VA). SMA Negeri 2 Kota Cirebon | 2000-2003
Launching Event Major: Science.
M-Syariah App (Flutter Version) in 2022. Project: Solving the Joblessness Problem by
Developing a Shop.
Organisation:
Founder of SMANDA Interactives Club
(SIC) in 2002.
Publication, Documentation, and Library
Staff of Red Cross Youth (PMR) in 2001.
B Commision Staff of Class
ACCOUNTING & TAX DIGITAL SUPPORT HEAD Representative Assembly (MPK) in 2001.
PT Karya Advan Group | Jan 2019 - Jul 2022
Responsible to : CEO only.

Detail Job Activities:

Defining & Implementation Digital Roadmap.
Technical support for Microsoft Office product and all tax-related applications.
Technical support for Documentations.

Portofolio:

Digital Strategy & Policies.

Digital Support.
 Product Portofolio:
DIGITAL PRODUCT MANAGER
PT Bank KB Bukopin, Tbk | Apr 2017 - Jan 2022
Responsible to : Branches, Customers, Regulator, Business Partner, Vendor, President Director,
Compliance & Risk Director, Retail Director, IT & Operation Director, Finance Director, Business
Division Head, Finance Division Head, Operation Division Head, Managers, their staffs, and
related parties.

Detail Job Activities:

Making new and managing strategic partnership based on win-win solution.
Defining digital product based on customer, combining marketing vision, business roadmap,
and corporate strategy spesific in banking delivery channel.
Defining policies and rules of digital product based on Compliance Risk Management (CRM).
Defining payment gateway system concept that connected through Switcher, Aggregator,
Middleware, or direct Host-to-Host.
Defining good business model after digital product implemented.
Defining, managing, and developing a team of PM, vendor, and consultant.
Identifying and analyzing opportunities to increase activation rates, driving growth and
adoption using digital product.
Identifying and analyzing behavior customers using digital product.
Billers Portofolio:
Managing establishment and measurement of KPI, championing impact-oriented initiatives.
Involving and monitoring in development, SIT, UAT, Pentest, Rollout, and launching digital
product.
Direct coordination with Regulator, related Ministry, Local Governance about Business,
Operation, Technologies, Policies and Rules before digital product implemented.
Training for Trainer using digital product.

Portofolio:
1. Digital Product Implementation
B2C: ATM, Internet/Mobile/SMS/Phone Banking, and Bukopin Cash Management (BCM).
B2B: EDC, Payment Point Online Banking (PPOB/Bukopinet), LAKUPANDAI.
Instrument: PrePaid Card, Debit Card, BI Fast, SKN, RTGS, Prima, Bersama.
Other: Remitance, Virtual Account (VA), Supply Chain Management System (SCMS).
2. Strategic Partnership
Prime Customer: PLN, BPJS Ketenagakerjaan, Pertamina, PGN, Taspen, Asabri.
Billing Payment: Telkom, Telkomsel, Indosat, Tri, XL, SmartFren, Tax Payment
cooperated with Ministry of Finance and Local Government, LinkAja, OVO, GoPay, few of
PAMs/PDAMs, University of Indonesia (UI), ITB, Mercubuana University, State University
of Jakarta (UNJ), Islamic University of Indonesia in Yogyakarta, DANA.
Aggregator/Switching: Artajasa, Rintis, Finnet, Tiphone, Mitracomm, ICON+.
Collecting Agent (CA): Alfa Group, Bukalapak, Tokopedia, Shopee, Sepulsa, Doku.
3. Launching Event
E-Karip Soft Launching cooperated by Taspen in 2013.
Salary Distribution (BO II) cooperated by Ministry of Finance in 2015.
DKI Tax Payment cooperated by DKI Provincial Government in 2017.
Samolnas/Signal cooperated by Korlantas Polri in 2018.
Lancang Kuning cooperated by Regional Police of Riau in 2019.
Local Government Information System (SIPD) cooperated by Ministry of Internal Affairs
in 2022.

PROJECT MASTER
PT Bank KB Bukopin Syariah | Jun - Aug 2020
Responsible to : Business Partner, Vendor, Retail Director, IT & Operation Director, Business
Division Head, IT Division Head, Strategic Division Head, Finance Division Head, Operation COMPETENCIES
Division Head, Managers, and their staffs.

Detail Job Activities:

Banking Risk Management
Defining & Implementation PLN Aggregator/Switcher architecture. Indonesian Professional Certification Authority
Integration & regression PLN features on PPOB KB Bukopin Syariah. BSMR Level 2 | July 20, 2019
Monitoring development process as Project Manager. Cer No. 64120 1239 5 0027982 2019
BSMR Level 1 | March 17, 2017
Monitoring operation mechanism, such as Reconciliation & Settlement.
Cer No. 64120 1239 4 0002287 2017
Coordinate & Discussion with PLN, vendor, and other related third parties.

Portofolio: ITIL Foundation

APMG International - Axelos | August 15, 2014
Biller Partnership Cer No. 02906414-02-8LH2
Retail Product.
Practical Computer Technical Support
Indonesian Professional Certification Authority
November 30, 2007
Cer No. K72101 3121 13 0 000231 2007
IT SERVICE DELIVERY MANAGER FGD
PT Bank Bukopin, Tbk | Jul 2016 - Apr 2017
Responsible to : Branches, Business Partner, Vendor, IT Director, IT General Manager, Division
Head. Managers, their staffs, and related parties. BI Fast
Bank Indonesia | 2022
Detail Job Activities:
Electronic Bill Invoicing, Presentment and
Reviewing Business Requirement. Payment (EBIPP)
Bank Indonesia | 2018
Monitoring and managing resources, like: application support, IT service desk, business and
operational support functions to ensure optimal service. National Payment Gateway (NPG) | Gerbang
Ensuring that systems, procedures, and methodologies are in place to support outstanding Pembayaran Nasional (GPN)
Bank Indonesia | 2016
service delivery.
Taking ownership of critical incidents, coordinating with resolution parties, and establishing SKILLS
Real Time Gross Settlement (RTGS) Gen II
Bank Indonesia | 2015
effective communication between stakeholders for post-incident reviews.
Branchless Banking
Building strong relationships with teams and stakeholders to enable effective dialogue Otoritas Jasa Keuangan (OJK) | 2014
exchange between departments.
Analyzing third-party as well as internal processes, and creating strategy for business goal.
Organizing project management and developing a deep understanding of projects to gain
insights into the scope of service delivery. TRAINING
Organizing service level management, capacity management, and availability management.
Taking accountability for service delivery performance, meeting customer expectations, and
Digital Banking and Omni Channel
driving future demand on Financial Management.
PT. Anabatic Technologies | January 2017

IT SERVICE DELIVERY OFFICER Tibco Enterprise Architecture

PT. Aero Systems Indonesia | January 2017
PT Bank Bukopin, Tbk | Jan 2012 - Jul 2016 IT Project Management
Responsible to : Branches, Business Partner, Vendor, IT Director, IT General Manager, Division PT. NetTrain Informatika | October 2016

Head. Managers, their staffs, and related parties. System Analysis & Design
PT. Andalan Nusantara Teknologi | April 2015
Detail Job Activities:
Using Unified Process, UML and Design
Analyzing and designing architecture system with creating Business Requirement based on Patterns

User Requirement. ManageEngine ServiceDesk Plus

Managing resources, like: application support, IT service desk, business and operational PT. Prodata Sistem Teknologi | February 2015
Project Management, Contract
support functions to ensure optimal service. Management, Purchase Management,
Solution Management, Asset Management,
Managing collaborative of systems, procedures, and methodologies are in place to support CMDB, Report and Dashboard
outstanding service delivery.
Monitoring project.

IT MANAGEMENT DEVELOPMENT PROGRAM SKILLS

PT Bank Bukopin, Tbk | Apr 2011 - Jan 2012
Responsible to : Branches, IT Director, IT General Manager, Division Head. Managers, their
Working with Productivity tools
staffs, and related parties. EDUCATIONS
Microsoft Office: Word, Excel, 75%
Power Point.
Detail Job Activities: IDE Programming: Visual Studio,
NetBeans. 65%
Learning general banking. Project Tools: Project, Figma,
Jira 65%
Learning IT, business, and operasional in banking strategy.
Language : English
IT SERVICE DESK AGENT Writing 80%

Reading
PT Bank Bukopin, Tbk | Sep 2009 - Apr 2011 85%

Speaking 65%

Responsible to : Branches, Division Head. Managers, their staffs, and related parties.

Detail Job Activities:

Creating ticket for incident and problem from phone, instant messaging, e-mail, fax, memo,
and direct.
Problem solving for internal user & technical support by onsite on remote.

BUSINESS CONSULTANT I declare that all informations had already

updated on January 08, 2022, stated to be true
PT Danpac Futures | May - Jun 2009 and completed.

Responsible to : Customers, Managers, and their staffs. Sincelerely Yours,

Detail Job Activities:

Making appointment and prospect the index and forex product to be achieve target.

Identifying and make suggestion for customer’s Business Plan.

WEB DEVELOPER

Septian Fakhrudin Arianto, ST., ITILF.

PT Finroll | Jan - Mar 2009
Responsible to : Customers, IT Division Head, Managers, their staffs, and related parties.

Detail Job Activities:

Developing plugins and components tools on Joomla and PHP based.
Testing and deployment.
Ensuring that systems are matching the requirement.