ANKIT KUMAR

Cell: +91 - 9738217211

E-mail: ankit270398@gmail.com

Objective: Seeking a challenging position. This provides an opportunity to utilize my skills and
Experience for multiphase professional development and to contribute to organizational growth.

Experience:

 June 21 to Dec 22 : Vedantu Innovation Private Limited (Student Care Specialist)

 Handled customer concerns and escalated major issues to supervisor.

 Built and maintained courteous and effective working relationships.
 Maximized customer engagement and satisfaction by delivering excellent customer service.

 August 19 to June 21 : 24[7].ai (Digital Interaction Specialist)

 Quick to gain an understanding of the business needs, strategy and articulate the needs of action for the
team.
 Working on messaging app to provide best customer service.
 Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix
remotely.
 Provided clear and concise step-by-step technical support to guide clients during process

 June 18 to July 19 : Teleperformance Global Services Private Limited

Teleperformance (Customer Support Executive)

 Provided customers with follow-up emails and other documentation as needed to promote customer
support excellence.
 Answered incoming phone calls with professionalism and warmth.
 Provided detailed product information to customers to support informed decision-making.
 Ensured customer service stayed excellent, attentive and helpful by proactively going the extra mile to assist
customer needs.
 Provided detailed product information to customers to support informed decision-making.
 Guided customers through returns and refund protocol to streamline processes.

Summary
 Adherence to company standards, procedures and policies
 Flexible to work in any environment
 Comfortable to work with team as team player
 Dynamic to work in any shifts
 Work in a very planned and standard way

Skills:

MS office

Troubleshooting
Personal details:

Father’s name : Sanjay Kumar Singh

DOB : 21 February 98
st

Sex : Male
Marital Status : Single
Languages : Hindi, English (Read, Write & Speak)
Hobbies : Hangout with friends, Photo Editing and fond of music
Present Address: #544, Room no. 301 , 4th cross mico layout,Bangalore, Karnataka- 560068

Education:

2018 BCA (BU) 2 Class

nd

2015 PUC (BSEC) 1 Class

st

2012 SSLC (BSEB) 2 Class

nd

Achievement:

 Awarded with First Prize in National Hindi Seminar.

 Awarded with Best Performer in Teleperformance.
 Awarded with Best Performer in Vedantu.

Certifications:

 Completed MS OFFICE 2013: 10 IN 1 Course to maximize productivity from Udemy.