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  • The Step Handling Check Out Individial Guest

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    I Ketut Adi Arjaya
    58 views2 pages
    The document outlines the 10 steps for handling check out of an individual guest at a hotel: 1) greeting the guest, 2) offering assistance, 3) asking about their stay, 4) collecting their room key, 5) checking their bill, 6) handling payment, 7) offering transportation, 8) preparing a transportation bill, 9) closing the conversation, and 10) calling the bellboy. An example conversation demonstrates these steps being followed with a guest checking out named Mr. Stone.

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    The step Handling Check out Individial guest

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    The document outlines the 10 steps for handling check out of an individual guest at a hotel: 1) greeting the guest, 2) offering assistance, 3) asking about their stay, 4) collecting their room key, 5) checking their bill, 6) handling payment, 7) offering transportation, 8) preparing a transportation bill, 9) closing the conversation, and 10) calling the bellboy. An example conversation demonstrates these steps being followed with a guest checking out named Mr. Stone.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    58 views2 pages

    The Step Handling Check Out Individial Guest

    Uploaded by

    I Ketut Adi Arjaya
    The document outlines the 10 steps for handling check out of an individual guest at a hotel: 1) greeting the guest, 2) offering assistance, 3) asking about their stay, 4) collecting their room key, 5) checking their bill, 6) handling payment, 7) offering transportation, 8) preparing a transportation bill, 9) closing the conversation, and 10) calling the bellboy. An example conversation demonstrates these steps being followed with a guest checking out named Mr. Stone.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 2

    Steps handling c/o Individual guest

    1.Greeting

    2.Offering Assistance

    3.Ask Guest experience during stay

    4.Ask room key

    5.Check guest bill


    6.Hadling payment

    7.Offering transportation

    8.Prepare Transport bill

    9.Close conversation/ Saying goodbye

    10.Call bellboy

    Example Conversation

    Rcp. Good Morning Sir/ Madam, How are you today?

    Guest: I am fine

    RCP : May I help you Sir ?

    Guest : I am checkin out

    RCP : May I have the room key please?

    Guest : Here you are

    RCP : Thank you Mr.Stone. How was your stay in our hotel Mr.Stone

    Guest : Good, I enjoy stay here

    RCP : Thank you Mr.Stone

    Guest : You are welcome

    RCP : Well Mr.Stone, Please wait a moment, let me check the bill, Your room bill has been settled and
    now you have only restaurant bill left its IDR 200,-please check!

    Guest : That`s fine

    RCP: Thank you Mr. Stone, How will you settle the restaurant bill? By cash or credit card please?

    Guest : credit card Please


    RCP : May I have you credit card please?

    Guest : Here your are

    RCP : Thank you Mr.Stone ( swipe credit card) please enter your PIN….Here is your credit card and this
    is the copy of transaction. Would you like to have the supporting bill?

    Guest : No, thank you

    RCP : Well Mr.Stone, Shall I organize a transportation for you?

    Guest : Yes Please, how much should I pay to the Airport?

    RCP : Its IDR 300.000,-

    Guest : Its Fine

    RCP : Well Mr.Stone, How will you pay the transportation?

    Guest : By cash

    RCp : May I have the cash please?

    Guest : Here you are

    RCP: Thank you.Please wait a moment, let me prepare the receipt.

    Guest : No problem

    RCP : Here you are..

    Is there anything else I can do for your Mr.Stone?

    Guest : No, Thank you

    RCP : Thank you for staying in our hotel, we are looking forward to your coming again, Have a pleasant
    trip back home Mr.Stone, Good bye

    Guest : good bye

    RCP : BellBoy please!..

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