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  • Hotel Front Office Conversation

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    ruui chizakura
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    The receptionist was unable to find the guest's reservation for a junior suite that evening as it was mistakenly recorded for the following day instead. As the hotel was fully booked, the receptionist arranged a deluxe suite at a nearby Hyatt Regency for the guest to stay in for the night. A chauffeur was provided to transport the guest to the other hotel and she would be picked up the next afternoon after calling the original hotel. The receptionist apologized multiple times for the inconvenience caused by the reservation mistake.

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    HOTEL FRONT OFFICE CONVERSATION

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    The receptionist was unable to find the guest's reservation for a junior suite that evening as it was mistakenly recorded for the following day instead. As the hotel was fully booked, the receptionist arranged a deluxe suite at a nearby Hyatt Regency for the guest to stay in for the night. A chauffeur was provided to transport the guest to the other hotel and she would be picked up the next afternoon after calling the original hotel. The receptionist apologized multiple times for the inconvenience caused by the reservation mistake.

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    © All Rights Reserved
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    5 views1 page

    Hotel Front Office Conversation

    Uploaded by

    ruui chizakura
    The receptionist was unable to find the guest's reservation for a junior suite that evening as it was mistakenly recorded for the following day instead. As the hotel was fully booked, the receptionist arranged a deluxe suite at a nearby Hyatt Regency for the guest to stay in for the night. A chauffeur was provided to transport the guest to the other hotel and she would be picked up the next afternoon after calling the original hotel. The receptionist apologized multiple times for the inconvenience caused by the reservation mistake.

    Copyright:

    © All Rights Reserved
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    Flag for inappropriate content
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    HOTEL FRONT OFFICE CONVERSATION

    ( MISTAKES IN THE RESERVATION )

    GUEST : Hello! I am Ella mae Ventura

    RECEPTIONIST : Good evening Ms, Ventura. How can I help you?

    GUEST : Well, I have got a reservation for a junior suite.

    RECEPTIONIST : Just a second ma’am. Let me check. I am sorry Ms. Ventura,


    we don’t have any record of your reservation today. Do you have any
    confirmation?

    GUEST : Certainly. Here it is.

    RECEPTIONIST : Oh I see. Just a minute mam…. … Well, mam,we do apologize for


    the inconveniesnces. I found your reservation from tomorrow in our record.
    Indeed, it is our fault. Unfortunately, we are fully booked for tonight. But don’t
    worry mam. We will find a suite room in another hotel right now.

    GUEST : That’s unexpected.

    RECEPTIONIST : Make yourself comfortable, Mam. I will be right with you.


    (After few minutes) We boo the deluxe suite in Hyatt Regency for tonight. Our
    chauffeur will take you there and we will pick you up tomorrow whenever you like.
    We do apologize for the inconvenience again. Have a nice time, Mam.

    GUEST : Thanks for everything. Tomorrow afternoon, I will give a call to pick me up
    then, Ok?

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