Topic1

Types of Housekeeping & Scope of Housekeeping Maintenance

Learning Objective:

1. Identify the types of housekeeping & scope of housekeeping

maintenance.

Types of housekeeping

1. Domestic Housekeeping-

refers to housekeeping maintenance in a house. Itcovers

bedrooms, kitchen, dining, receiving area, grounds and
thesurroundings areas within the house.

2. Institutional Housekeeping

applies to housekeeping maintenance incommercial lodging

establishments like hotels, resorts, inns and apartels.Institutional
Housekeeping usually covers the following areas:

 Guest rooms
 Hallways and corridors
 Lobby
 Public Rooms and restaurants
 Offices
 Stairways
 Windows
 Stores, concessionaire shops
 Grounds
 Linen and Laundry area.

It does not include the kitchen and dining areas since these are
handled by the Food and Beverage Section.

Housekeeping job in commercial establishments is more complex

to manage as compared to domestic housekeeping. With a lot of
guests to attend to, housekeeping responsibilities have to be
distributed to several sections of the housekeeping department.
One section attends to the maintenance of guestrooms; another to
public
SCOPE OF HOUSEKEEPING MAINTENANCE

The responsibilities of the housekeeping Department include the following:

1.Guestroom Maintenance
 Maintaining the cleanliness and orderliness in the guestrooms
Furnishing the room with the necessary amenities and supplies such
as bed, linens , appliances, etc.,
 Attending to service request of house guests
 Keeping the area free of safety hazards.

2.Maintenance of Public Areas

 Maintaining the cleanliness and orderliness in all public areas which
include lobby, corridors
 Maintaining and up keeping the surroundings of the building by
keeping it clean and free of liters.
 Maintaining an attractive landscape to enhance eye appeal
 Keeping the public areas free of safety hazards

3.Maintenance of Linen/Laundry Service

 Collecting and delivering laundry items for house guests or in house

occupants.
 Washing drying, ironing guest laundry as well as linens used in
banquet functions, food service and guestrooms
 Mending service

4.Washing, Issuance, Repair and Inventory of Employee’s uniforms

5.Installation, cleaning and Maintenance of Fixtures and Facilities

like furniture and appliances.
 
6.Provision of special services like babysitting, polishing shoes, etc.

Housekeeping Organization

Organizational Chart of the Housekeeping Department

Organizational Chart of the Housekeeping Section

FUNCTIONS

I. EXECUTIVE HOUSEKEEPER OR HOUSEKEEPING MANAGER-

Responsible for maintaining a smooth and efficient flow of

operations in the Housekeeping Department; sees to it that
 housekeeping maintenance iscarried out in accordance with
prescribed standards and policies.

II. ROOMS MAINTENANCE SUPERVISOR

- Directs and controls rooms keeping activities including room make

up,installation of mini bar and other room amenities; ensures
conformity to prescribed room-keeping standards and policies.

Duties & Responsibilities:

1.Conducts routine inspection to check the quality of room make up;

make sure that the room are installed with standard room amenities
and that the area is free of hazards. Also checks if there is anything
that needs repair or corrective action.

2.Checks room status during room check, prepares and distributes

room status reports to Front Desk and to room attendants.

3.Looks after the proper use, storage and maintenance of linen and
cleaning equipment as well as housekeeping tools and supplies

4.Regularly checks the conditions and maintenance of housekeeping

equipment. Have them cleaned regularly. Initiates service request ford
effective items.

5.Checks and maintain par stock. Make requisition whenever needed.

6.Initiates and supervise the weekly inventory of room supplies and

other housekeeping items entrusted to his unit. Reports losses and
damages and takes corrective action against reckless use of
equipment.

7.Sees to it that his superior is informed to all unusual incidents and

accidents in his area of responsibility.

8.Trains, coaches and supervises room boys and chambermaids.

9.Attends to the guest complaints, inquiries and requests.

10.Attends to performance evaluation of his subordinates; conducts

appraisal interview

11.Personally attends to VIP guests and their requirements.

 12.Coordinates with Front Office regarding changes in room status and
bookings; with maintenance unit regarding requests for repair or
maintenance.

13.Performs other related duties as maybe assigned by superior

III. HEAD HOUSEMAN OR PUBLIC AREA SUPERVISOR

-
Directs or control all activities concerning public area maintenance
andensures conformity to prescribed housekeeping standards and policies.

Duties and Responsibilities

1.Maintains quality housekeeping in all
public areas paying specialattention to cleanliness, orderliness and sa
fety in all covered areas.

2.Conducts regular inspection of the different
public areas; checks thequality of cleaning and maintenance
and ensures that the area is free ofsafety hazards. Also checks if
there is anything that needs repair orcorrective action.

3.Checks order in all areas, make sure that fixtures

and furniture areinstalled in the right position.

4.Monitor ands and supervises the proper use, storage and

maintenance ofcleaning equipment as well as housekeeping tools and
supplies.

5.Checks equipment regularly for their condition. Have them

cleanedregularly and repaired when out of order.

6.Check and maintains par stock requirements. Makes requisition

toreplenish supplies.

7.Initiates and supervises weekly inventory of cleaning supplies and

otherhousekeeping items allocated to his unit. Reports losses and
damagesand takes corrective action against reckless use of
equipment.

8.Reports to management all unusual incidents and accidents in the

publicareas, safety hazards and items needing repair or replacement.

9.Trains, coaches and supervises his staff.

10.Evaluates the performance of his subordinates and

conductsappraisal interview.
11.Performs other related duties as maybe assigned by supervisor.

ROOM BOY, CHAMBERMAID OR ROOM ATTENDANT

Attends to the maintenance and upkeep of all guestrooms and service

areas assigned to him/her

Specific Functions

1.Looks after the maintenance of cleanliness, orderliness and

sanitation inhis assigned guestrooms;

a.Clean walls, carpets, fixtures following standards cleani
ngprocedures. 

b.Sanitize toilets and bathrooms using sanitizing chemica
ls

c.Changes/empties waste baskets or garbage cans;

d.Collects all used/soiled linens and replenishes them wit
h fresh ones;

e.Looks after the orderly make-up of the room,
bed and the bathroom

f.Checks the condition of all guestroom facilities and fixtu
res and reports any defect to supervisor for corrective
action;

g.Install and replenishes standard room amenities in thei
rappropriate location

2.Performs turn-down service if schedule for the second shift.

3.Looks after the proper use, maintenance and storage of cleaning

equipment. Reports damages to supervisor for corrective action.

4.Attends to the needs and additional request of house guests

5.Reports al unusual incidents and complaints of house guests, as

well asguests who are sick or in critical condition.

6.Reports and surrenders all lost and found items to Supervisor.

7.Assists in the inventory of guestroom supplies and linens

 8.Prepares and submits daily accomplishment and consumption
report tohis/her supervisor.

9.Assist his supervisor in conducting room check

10.Conducts fumigation of assigned guestrooms as needed

11.Performs other related duties as may be assigned by his/her

supervisor.

V. MINI BAR RUNNER/ATTENDANT

Responsible for performing mini-bar installation, listing,

replenishing,inventory-taking, stocking, requisitioning, and other related
functions

Duties and Responsibilities

1.Maintains par stock and mini bar items; initiates requisition to

replenish used stocks;

2.Records mini bar consumption per room and prepares a sales

report.

3.Assists in the promotion of mini bar items.

4.Monitor sales and movement of stocks, informs supervisor of slow

moving and non-moving items;

5.Conduct mini-bar inventory.

6.Cleans and dusts mini-bar bottles in vacant guest rooms;

7.Checks and collect mini-bar receipts in all guest rooms;

8.Assist in the inventory of stocks in housekeeping stockroom as well

as in all vacant, occupied and check-out rooms;

9.Promptly prepares billing of mini bar consumption giving priority to

rooms occupied by guests who are about to check out within the day;

10.Coordinates also with Front Office Cashiers for the billing of late
charges

11.Coordinates also with other staff like Bell Service in collecting bills
of guests and hotel skippers.
 12.Endorses to the incoming attendant all un-replenished mini bars
in guestrooms to make sure that all scheduled replenishments for the
day will be accomplished as scheduled.

13.Determines availability and non-availability of mini-bar stocks and

updates accordingly the individual receipts distributed in guestrooms.

14.Collects empty or consumed mini-bar bottles, cans, etc. from

different floors/guest areas, pantries and guestrooms.

15.Checks sales record from time to time to determine accuracy

ofrecords, inventories and billing.

16. Takes notes of saleable and non-saleable items to have a

moreaccurate basis for requisition and ordering of stocks.

17.Double checks the expiration dates of items for prompt

replenishment;

18.Returns spoiled stocks before the end of each month and

submitsreport to supervisor of the Cost Control section;

19.Coordinates closely with Front Office regarding rooms on cash

basis tolist for each day.

20.Performs other duties as may be assigned

VI. HOUSEMAN

Basic Function:
Responsible for the upkeep and maintenance of cleanliness and orderliness
in public areas assigned to him.

Special Duties:

1.Secures cleaning supplies, materials and equipment and looks after their
use, storage and maintenance.

2.Checks the location, condition and arrangement of fixtures in his area of

responsibility; sees to it that they are clean and properly installed.
3.Cleans and sanitized public comfort rooms under his area, following
standard cleaning procedures.

4.Replenishes guest supplies in public comfort rooms like paper towels,toilet

tissues, soap, etc.

5.Cleans and sanitizes all areas assigned to him following standard cleaning
procedure ;

a.Vacuums/shampoos carpets and upholstered furniture

b.Sweeps/ scrub/polishes floors and walls

c.Polishes/dusts of all fixtures

d.Cleans ceilings, exhaust and glass panels

e.Collects and disposes garbage and litters

f.Changes. Cleans ashtrays

g.Disinfects toilet bowls, urinals, etc.

6.Report all noted damages and out-of-order facilities in his area of

responsibility including defective cleaning equipment, busted bulbs, torn
carpets, cracks on walls, defective sinks and toilet bowls, clogged floor drain,
ceiling leaks, defective locks, etc.

7.Conducts fumigation in the absence of pest control technician.

8.Reports guest complaints to his supervisor as well as suspicious objects or

person; turns-over to him all lost-and-found articles.

9.Prepares daily accomplishment report and submit them to supervisor.

10.Performs other duties as may be assigned by supervisor.

VII. POWDER GIRL

Basic Function:

Responsible for the cleaning, care and maintenance ofladies comfort rooms
and locker rooms.

Specific Duties:
1.maintains par stocks of cleaning supplies and makes requisition to
replenishstocks;
2.Regularly cleans ladies comfort rooms and locker rooms following
standardcleaning procedures

a.Disinfect toilet bowls

b.Scrub, clean, wipe dry floor and wall tiles

c.Polish chrome and metal fixtures like faucets

d.Fumigate the area as needed

e.Dispose garbage, wash and dry garbage bins

3.Replenish toilet amenities like toilet pare, soap, paper towels, etc.

4.Checks the condition of fixtures and toilet facilities, checks for leaking
faucets, defective tiles, shower, etc. and reports any defect to her supervisor.

5.Retouches the cleaning of comfort rooms from time to time;

6.Regularly checks trash and empties garbage bins from time to time

7.Assists in other cleaning or housekeeping job when not loaded.

8.Assist in the issuance of linens if available;

9.Performs other related duties as maybe assigned by superior.

VIII. GARDENER AND GROUND MAINTENANCE CREW

Basic Function:
Responsible for maintaining the grounds including plants andlandscape.

Specific Duties:

1.Performs daily sweeping and cleaning of grounds following

standardcleaning procedures.

2.Maintains supplies for plants and grounds maintenance

and makesrequisition to replenish stocks.

3.Looks after the plants, prunes leaves, apply fertilizer, weed

out dried leaves,etc.

4.Maintains, insures that everything is in order.

5.Performs cultivation of plants through planting and other

techniques; scoutsfor new ornamental plants.
 6.May perform side duties like maintenance of cleanliness of
the pool area,fountains, façade, gardens, motor pool and
other related areas,

7.Performs other related duties as may be assigned by

superior

IX. PEST CONTROL TECHNICIAN

Basic Function:
Attends to the prevention and control of pests through preventive and
corrective techniques.

Specific duties:

1.Searches for areas for pests and insects proliferate and

performs the necessary fumigation:

2.Looks for patches or holes and other entry points of insects

and takes corrective action;

3.Maintains stocks for pest control and looks after their

safekeeping and reasonable use;

4.Checks possible sources and cause of the proliferation of

pests and insects,makes reports and recommendations to
remedy the situation.

5.Performs fumigation in accordance with prescribed

procedures.

6.Performs other related duties as maybe assigned by

superior.
 Activity Sheet 1
Types of Housekeeping & Scope of Housekeeping Maintenance

Name: ___________________________ Year&Section:

______________
Instructor: __________________ Date: _______________

Answer the following:

1.What is the difference between room’s maintenance and maintenance of

public areas?

2.How do you differentiate the job of room boy/room attendant from that of
a houseman?

3.If you were a room boy, what are your main duties?

4.If you were assigned as gardener and grounds maintenance crew, what are
your side duties?

5.Who is responsible for cleaning and care maintenance of ladies’ washroom

& locker?

II Answer the following statements, TRUE or FALSE.

_______ 1. Housekeeping job is distributed to different sections.
_______ 2. Housekeeping job does not include maintenance in the public
areas.
_______ 3. Public areas include carport.
_______ 4. Maintenance of kitchen is part of housekeeping job.
_______ 5. Polishing shoes is not a part of services in the housekeeping.
_______ 6. Repair of uniform of the employees is part of housekeeping.
_______ 7. Mending is a special service of a hotel worker.
_______ 8. Maintaining attractive landscape is a part of housekeeping.
_______ 9. Washing guest clothes is a job of a hotel worker.
_______ 10. Washing and ironing of linen used in banquet is not a job
ofhousekeeper.