URDANETA CITY UNIVERSITY

COLLEGE OF HOSPITALITY AND TOURISM

MANAGEMENT

A Narrative Report
On
On-the-Job Training
IN
Baguio City Tourism Office and Special Events
(Baguio City)

Presented to
School of HRS/HRM and Tourism Management
Urdaneta City University

In Partial Fulfillment of the Requirements in

HRS/HRM/TOURISM SUBJECT (V002)

Submitted by:
Queenzel B. Serdeniola
August 13, 2019
 Acknowledgement

With deepest gratitude and appreciation, I humbly give thanks to

the people who, with all they can, helped me in making my Internship
Training possible one.

First of all, I would like to thank Almighty God, for his unconditional
love and for all the blessings he is showering upon me each day of my life.
With love and gratitude, I thank him for guiding me during my Internship
Training and for making this training a possible one. I thank him for keeping
me and my love ones always safe especially when I was travelling from
apartment (Imelda Village) to my workplace (City Tourism Office) and vice-
versa, for giving me enough knowledge and ability to perform each task that
was assigned to me, and for all the challenges he has given me that made
me stronger than ever. I thank him for his comfort during the times that I
am about to give up and for healing me when I was sick. By his grace, I was
able to finish this training without any conflict.

To our College Coordinator, Mr. Marc Jillian F. Macaraeg for guiding us

in choosing the right establishment for our Internship Training. Your
guidance will help us achieve our aspirations as we go along with our
journey in life.
 INTRODUCTION

Internship Training is part of a college curriculum that aims to train

and orient students about the work and their future career. It is a type of
skill development where a worker learns how to do the work through hands-
on experience. Internship Training is one method by which students are
exposed with different work situation designed to give students an
opportunity to experience and a chance to apply the theories and
computation that they have learned from the school. It also helps the
students to acquire relevant knowledge and skills by performing in actual
work setting.

Internship Training is very important not only to teach students

regarding their chosen career but also to show students the reality about
working. The students will be exposed to the actual work related to the
course that they are taking. It also allows those with no experience to work
and to learn more about his chosen field and practice what he had learned
from the school. It helps in building up of the trainee’s competence. Of
course, when a student is competent enough, she will be able to do things
successfully. This training develops one’s professionalism in dealing with
people. After the training the trainee will be able to handle situations
properly.
Table of Contents

I. Preliminary Parts
A. Title
B. Acknowledgement
C. Introduction

II. Body
Chapter 1 Background Information about the Training
Establishment
Chapter 2 Compilation of Weekly Progress Report
Chapter 3 Assessment of the practicum/OJT Program
(What have I learned from the experience?)
(My experience with the other people around me)
(The most memorable event during my practicum)
(What can I recommend for the improvement of the
practicum?)
(My advice to those who will take the practicum)

Appendices

1. Pictorial evidence of various professional experience

2. Recommendation letter from the OJT coordinator
3. Curriculum Vitae
4. Photocopy of certificate of completion, evaluation form,
and dailytime record, affidavit)
 Chapter 1
Background Information about the Training Establishment/Profile

Republic of the Philippines

CITY TOURISM OFFICE

CITY OF BAGUIO

THE BTC / CTO BRIEFING KIT

THE MISSION AND VISION OF THE TOURISM DIVISION

MISSION: The City Government, through the City Tourism Division attached
to the Office of the City Mayor, in partnership with the different key
city and national offices concerned with tourism, recreation and
special events; Non-Government Organizations (NGO); and
People’s Organizations (PO); based on its underlying vision, do
hereby aspire to make Baguio the “Tourism Mecca” of the North.

Within the next 3-years (2001-2004), the Summer Capital shall be

showcasing an incomparable mixture of ecological charm and
architecture marvel while maintaining existing patrimonial assets;
featuring wholesome family-friendly events and tourist responsive
amenities; boasting of a clean, green, safe and traffic-congestion
free city; and a model of a constituent sustained tourism industry.

VISION: Baguio, within the next three years, is envisioned to be a model city
of:

A. ECO-TOURISM

B. INFRASTRUCTURE, HABITAT, AND TECHNOLOGICAL ADVANCES

C. HUMAN RESOURCE AND EFFECTIVE PEOPLE’S PARTICIPATION AND

EMPOWERMENT

D. RECREATION AND SPECIAL EVENTS

THE MEDIUM-TERM DEVELOPMENT PLAN OF THE CITY TOURISM OFFICE

The City Government in partnership with the different key city and national offices
concerned with tourism, recreation and sports; Non-Government Organizations (NGO);
and People’s Organizations (PO), based on the aforementioned vision, do hereby set
the following objectives, achievable within the next three years, as continuing steps to
achieve its mission.

A. ECO-TOURISM

1. To establish a better working relationship with

established NGO’s which task is primarily geared
 towards improving the state of the environment / ecology
in Baguio;

2. To continue government initiated programs on

environment and sustainable development;

3. To study and propose innovations on existing

environmental programs by encouraging the participation
of NGO’s and PO’s;

4. To encourage local and international investors to

undergo projects with the City of Baguio in whatever
scheme that best suit the circumstance of a proposal
aimed at improving sports and tourism influx;

E. INFRASTRUCTURE, HABITAT, AND TECHNOLOGICAL ADVANCES

1. To encourage local and international investors to

undergo infrastructure projects with the City of Baguio
with emphasis on the improvement of habitat (5-star
hotels), traffic, promenade areas, lighting, and other
structural improvements that aims to improve the
aesthetic appeal of the city without sacrificing ecological
bounties;

2. To study and propose innovations on existing

infrastructure programs by encouraging the participation
of NGO’s and PO’s;

3. To involve civil society in drawing up plans for

development; approving, implementing and monitoring
the same, which bespeaks of the city’s unity in moving
forward to meet its ever changing needs;

4. To establish an inter-government office link-up and an

informative web-page that would be a model for other
LGU’s to follow, in terms of technological advancement,
speedy disposition of paper works, and enhanced public
service;

F. HUMAN RESOURCE AND EFFECTIVE PEOPLE’S PARTICIPATION AND

EMPOWERMENT

1. To adopt a “people empowerment ordinance” through the

help of the city council, which would broaden the scope
of participation of non-government entities with regards to
the holistic improvement of the city of Baguio,
emphasizing the need for enhanced basic services like
health, security, peace and order, and livelihood, and
sports among others;

2. To study and propose innovations on existing

infrastructure and ecological programs by encouraging
the participation of Civil Society, NGO’s and PO’s;

3. To involve civil society in drawing up plans for

development; approving, implementing and monitoring
 the programs, which bespeaks of the city’s unity in
moving forward to meet its ever changing needs;

4. To accredit non-government entities and devolve

functions being implemented by the government’s limited
resources (i.e. tourist reception and guiding, tourism-
related training sand programs, etc.), with emphasis on
the participation of the academe (HRM, Tourism, and
computer courses).

G. SPECIAL EVENTS AND RECREATION

1. To establish a better working relationship with

established NGO’s and the academe which task is
primarily geared towards improving the state special
events and recreation in Baguio;

2. To continue government institutionalized programs;

3. To study and propose innovations on existing programs

by encouraging the participation of NGO’s and PO’s;

4. To encourage local and international investors to

undergo projects with the City of Baguio in whatever
scheme that best suit the circumstance of a proposal
aimed at improving tourism influx;

5. To take the lead role in organizing, planning, coordinating

and managing the Panagbenga Flower Festival as
warranted by the City Council Resolution granting the
Mayor Chairmanship of said event.

THE BIRTH OF THE CITY TOURISM CODE OF 1997: A HISTORY OF THE CITY
TOURISM OFFICE AND THE BAGUIO TOURISM COUNCIL

The Baguio Tourism Code was approved by the City Council of Baguio September 22, 1997.

Officially known as Ordinance No. 044 series of 1997, the Code was basically created to address
the need to standardize all facilities relating to tourism (i.e. accommodation rates, classifications of
accommodations, comfort rooms, restaurants, roads, etc.). It was also created as a means of realizing the
general Mission and Vision of the city especially with regards to providing ”family-oriented” tourism.

But more than that, it was geared at establishing people participation as the basic component of the
tourism industry enhancement. Advocacy after all, is a prerequisite of the plan to continuously inform and muster
support and participation from all sectors, including those who are considered underprivileged or those living in
the poverty line. As thus, the code was highlighted with provision of Article 17, providing for the creation of the
multi-sectorial Baguio Tourism Council.

The tourism strategy of the City of Baguio is clear – delegate the

power to manage tourism to the people and the people will
 respond by seeking ways of expanding the industry to include
the marginal sectors.

Though the idea we may say was noble, Article 17 of the Tourism Code, which is by far
considered to be the heart of Ordinance 044-97, lacked specific guidelines as to how it supposed to be
formed. Further, the lack of implementing agency caused another problem and thus, operation of the
code was momentarily halted until the year 2000.
Note that the code cannot be implemented without Article 17. Said article provides for the agency,
which shall overlook the code’s implementation – the Baguio Tourism Council.

ORGANIZATIONAL DIMENSION OF THE TOURISM CODE OF 1997:

THE BIRTH OF THE BAGUIO TOURISM COUNCIL

EMPOWERING THE TOURISM SECTOR

Though admittedly lacking in profundity, the Tourism Code opened the doors to the creation of an
assemblage of different sectors but the passage of said measure found wanting a body that would see
the creation of said council.
By “synergy,” the Baguio City Government thus created groundwork for the “synthesis” of “energy” by
creating the City Tourism Division under the Office of the City Chief Executive. Three years after the passage of
ordinance 44-97, the creation of said office saw the appointment of now City Supervising Tourism Operations
Officer Benedicto A. Alhambra to the position of Tourism Operations Officer II in July 2000.

The passage of the Tourism Code necessitated the creation of the Baguio Tourism Council, which was
basically tasked to oversee the proper implementation of the code in partnership with the city government.

However, the code was non-functional without a city-government office tending to it… thus, the creation
of the City Tourism Office.

But to oversee the implementation of the code posed another problem – manpower. In fact, even as the
Tourism Division was already created, the lack of hands stalled proper implementation of the provisions of the
Code.

With the creation of a City Government Division tasked to attend to purely tourism concerns followed the
calling of the 1st Baguio Tourism Summit in August 2000, a month after installation of Alhambra as Tourism
Operations Officer II. The summit was geared to solve the problems on manpower and creation of more tourism
attractions that would make the city attractive to tourists the whole year round.

Various sectors deemed as major players in the city’s tourism industry, armed with zeal to create a Baguio
that would be the “tourism Mecca” of the North, flocked to Gilberto’s Hotel to discuss the prevailing tourism
situation in the city.

It was then that the participants brainstormed options, forged compromises, and saw the need to
resuscitate the Baguio Tourism Council, in accordance with the Tourism Code of 1997

2. BAGUIO TOURISM COUNCIL 2000: THE REBIRTH

 Unknown to the greater majority of people in the city, there already exists a tourism council during
the 80’s. However, in the early 90’s the transfer of the Tourism Office to the City Mayor’s Office by then
City Administrator Herr Bautista saw the council’s natural death due to the following factors, to wit:
1. Lack of an ordinance institutionalizing the same;
2. Lack of a city measure that would strengthen the ties of the city government with council;
3. Lack of a measure that would standardize tourism concerns like accommodations, trainings, etc.;
4. Lack of guidelines and policies that would see the council through; and
5. Resignation of then Tourism Officer Macky Magpili which left the tourism office without a division head
attending to purely tourism concerns.
After the great earthquake of 1990, people thought that the tourism council will experience resurgence as
an offshoot of the Baguio Non-Government Organization’s (NGO) Congress. However, the NGO Congress, though
touching on tourism concerns, basically concentrated its efforts on regreening and cleanliness drives, bringing
about the creation of the Baguio Regreening Movement and the Alay sa Kalinisan.

But it was only after the Tourism Summit of 2000 that the need to revive the Baguio Tourism Council was
realized with the appointment of Carmelita Mondiguing as interim chairman. However her term was short-lived as
she resigned her post to run for vice governor in Ifugao.

The zeal to revive to the council was however continued by the remaining members, conducting regular
meetings and inviting other concerned sectors to strengthen its foundations.

In the same year when Mondiguing resigned, the council board announced the assumption of Nicolas
Tabora to the council’s chairmanship. During his term, the BTC already placed its plans into perspective.

3. REDEFINING THE CITY’S TOURISM INDUSTRY AS A TOOL FOR POVERTY REDUCTION

With the government and non-government partnership in place, the BTC as a team of tourism managers
attended various conferences, being a regular participant to the newly created North Philippines Tourism Council
(2000), Philippine Travel Marts and Product Expos.

To date, the BTC has the Baguio City Government, Department of Tourism - CAR Baguio Association of
Restaurants, Baguio Association of Hotels and Inns, Travel and Tours Association of Baguio and the Suburbs,
Cordillera Group of Artists, the various City Market Associations, Baguio Arts Guild, and a host of private tourism-
related establishments and non-government organizations.

In its infancy, the council was already able to satisfy some of its mandate in consonance with the
Tourism Code –

“To be the sole entity that is tasked for the promotion,

development, and maintenance of tourism in the City of Baguio
and its environs or within the sphere of the Metro Baguio District
including the building of tourism infrastructures, advertising by all
means, conduct of cultural and social activities, entertainment
promotion, or sponsorship of wholesome conventions,
conferences, spiritual retreats, industrial or trade exhibits; the
planning of year-round activities in coordination with all aspects
of society like government agencies, and private business
organizations or civic clubs and religious bodies as they ,may
be involved (City Ordinance 044 s 1997 Article 17, Section 16
(d)).”

1. Vision – To establish a professional and sustained tourism management system for the City of Baguio, involving
all sectors considered as stakeholders in the city’s tourism industry..
2. Mission - To develop and implement a management system focused on tourism guided by standards that will
continually strengthen Baguio as a destination and maintain its niche in the local and international tourism
backdrop.

3. Goals - Develop a blueprint of standards for tourism business in the context of relating with various cultures;
design an information, education program based on the blueprint of standards for all tourism establishments,
students, and other interest groups WITH EMPHASIS ON THE UNDERPRIVILEGED; strategize the promotion of

Baguio as a destination; and implement a monitoring system as a tool for evaluation to improve policies,
guidelines, and regulations.

Armed with the aforementioned Vision, Mission and Goals, the BTC has since undergone a massive
marketing and promotions strategy, which has even seen the city being featured in numerous national magazines,
papers and more recently, in the PLDT touch-card.

The strategy of people empowerment likewise earned fruits for the marginal sector – various trainings
involving the out of school youth, the unemployed without formal education, and the unemployed without formal
skills training, were gathered to attend seminars on tourism-related industries, tour-guiding and tourist reception.

GOVERNMENT – BTC SYNERGY

The year 2000 saw the birth of a formidable partnership between the BTC and the City Government led by Mayor
Bernardo M. Vergara and Congressman Mauricio G. Domogan.

Since the assumption of Tabora as BTC Chair various tourism projects mushroomed in the city.
BTC then was the most willing development partner and the City Government as a all-out supporter in
terms of financial and infrastructure needs for the BTC’s disposal. Below is a simplified Organizational
Structure of the BTC.

THE BAGUIO TOURISM COUNCIL –CITY GOVERNMENT SET-UP

With the two came the renaissance of the Baguio that was before the earthquake, but this time, a better,
stronger, and more developed Baguio. Both may well be the embodiment of government and civic activism at its
best, which has seen the rapid rise of Baguio City evident in 2000-2002.

Close scrutiny of the structure of BTC would reveal that it is not purely and NGO but an NGO-GO
partnership. Thus, in its manifold of committees, there is an equal government representative for every
number of sectoral representations. Article 17, Section 36, subsection “b” of the City Tourism Code
provides:

“b. The Council shall be self-perpetuating whereby its

charter shall provide how its members are admitted and its
board of directors and officers are elected from year-to-
year; Provided, however, that the city Government and
National Agencies involved in tourism shall always be
represented in the Board.
 To achieve the grand vision of a mega-tourism city, the City Government together with BTC effected the
vital rehabilitation and restoration of the city’s tourism booths in Burnham and its environs. The team-up was also
highlighted by various trainings for tourism front liners, including the local police (BCPO), Mabuhay Hosts (tour
guides), public utility drivers and operators, waiters and even out of school youths.

Other joint undertakings between government and the BTC includes “Visit Philippines 2003”,
“Panagbenga 2003”, the “18th Advertising Congress”, the “National Music Festival”, and a host of other projects
that are still being negotiated as of this writing but are intended to make the city’s constituency proud to be
“Baguioans”.

Indeed, it may have taken years for Baguio to realize that it is not only government’s task to help
empower the people in sowing a culture of tourism based on people empowerment.

Moreover, it may still take some time for the BTC to perfect its role in building a better tourism industry
starting with needed amendments to the City Tourism Code. But with its creation, it has been proven that there is
a golden opportunity in every undertaking if a synergy of sectors decides to pour in their collective efforts into a
common goal – in this case – the creation of a better culture of pro-poor tourism in Baguio.
TOURISM AND SPECIAL EVENTS DIVISION
The Tourism and Special Events Division, a division under the City Administrator’s Office that functions
towards elevating the Tourism Industry of the City through various systems and programs that among
others includes:

A. ECO-TOURISM

1. To establish a better working relationship with established NGO’s which task is

primarily geared towards improving the state of the environment / ecology in Baguio;

2. To continue government initiated programs on environment and sustainable

development;

3. To study and propose innovations on existing environmental programs by

encouraging the participation of NGO’s and PO’s;

4. To encourage local and international investors to undergo projects with the City of
Baguio in whatever scheme that best suit the circumstance of a proposal aimed at
improving sports and tourism influx;

B. INFRASTRUCTURE, HABITAT, AND TECHNOLOGICAL ADVANCES

1. To encourage local and international investors to undergo infrastructure projects with

the City of Baguio with emphasis on the improvement of habitat (5-star hotels),
traffic, promenade areas, lighting, and other structural improvements that aims to
improve the aesthetic appeal of the city without sacrificing ecological bounties;

2. To study and propose innovations on existing infrastructure programs by

encouraging the participation of NGO’s and PO’s;

3. To involve civil society in drawing up plans for development; approving,

implementing and monitoring the same, which bespeaks of the city’s unity in moving
forward to meet its ever changing needs;

4. To establish an inter-government office link-up and an informative web-page that

would be a model for other LGU’s to follow, in terms of technological advancement,
speedy disposition of paper works, and enhanced public service;

C. HUMAN RESOURCE AND EFFECTIVE PEOPLE’S PARTICIPATION AND EMPOWERMENT

1. To adopt a “people empowerment ordinance” through the help of the city council,
which would broaden the scope of participation of non-government entities with
 regards to the holistic improvement of the city of Baguio, emphasizing the need for
enhanced basic services like health, security, peace and order, and livelihood, and
sports among others;

2. To study and propose innovations on existing infrastructure and ecological programs

by encouraging the participation of Civil Society, NGO’s and PO’s;

3. To involve civil society in drawing up plans for development; approving,

implementing and monitoring the programs, which bespeaks of the city’s unity in
moving forward to meet its ever changing needs;

4. To accredit non-government entities and devolve functions being implemented by the

government’s limited resources (i.e. tourist reception and guiding, tourism-related
trainings and programs, etc.), with emphasis on the participation of the academe
(HRM, Tourism, and computer courses).

D. SPECIAL EVENTS AND RECREATION

1. To establish a better working relationship with established NGO’s and the academe
which task is primarily geared towards improving the state special events and
recreation in Baguio;

2. To continue government institutionalized programs;

3. To study and propose innovations on existing programs by encouraging the

participation of NGO’s and PO’s;

4. To encourage local and international investors to undergo projects with the City of
Baguio in whatever scheme that best suit the circumstance of a proposal aimed at
improving tourism influx;

5. To take the lead role in organizing, planning, coordinating and managing the
Panagbenga Flower Festival as warranted by the City Council Resolution granting
the Mayor Chairmanship of said event.

E. STATISTICAL DATA COLLECTION

1. To establish a database reflecting significant information regarding the influx of

tourists in the City via various systems available, tapping into private endeavors that
directly reflect said data such as accommodation facilities, rest and recreation
facilities, etc.;

2. To develop viable bases for assistance to decision makers with regards to collected
data, deriving from which appropriate actions and measures for improvement
moreover sustenance of ideals and thrusts.
 3. To create an atmosphere that promotes the effective participation of the private
sector in upholding standards of tourism and by encouraging participatory
governance in citywide development.

4. To Create a database for future study and research that shall result to accurate and
appropriate advancements on various aspects that relate to development (i.e.
infrastructure, events, etc.)

F. BAGUIO TOURISM COUNCIL

1. To implement Ordinance No. 61 series of 2009 aka The Tourism Code of Baguio
City by appropriate actions and measures as mandated by law with regards to the
classification and accreditation of various Tourism Related Oriented Establishments
in the City;

2. Maintain Tourism Standards with regards to the construction aesthetical disposition

and operations of various Tourism Establishments in the city;

3. To create avenues for zealous participation of Tourism Stakeholders in projects and

programs of the City that develop the Tourism Industry.

G. BAGUIO CONVENTION CENTER

1. To Operate a tourism function facility for various Tourism Programs, Conferences

and Events both local (citywide, domestic) and international;

2. To Operate and Maintain a facility that among others houses several Government
Agencies enhancing service to the general public
 Chapter 2
On-the-Job Training Program
DAILY/WEEKLY PROGRESS REPORT

NAME: Queenzel B. Serdeniola

SCHOOL: URDANETA CITY UNIVERSITY
PLACE OF INTERNSHIP: CITY TOURISM AND SPECIAL EVENT
OFFICE, BAGUIO CITY
Week NO. 1

Duties perform ed this week:

My 1ST week as an intern it was good, Because I met an amazing people
our boss and our hardworking staffs, and also I met my co-interns from
different schools and have the chance to know them. Sir Nino tour as to
the tourist spot here in Baguio City and give some trivia to helps as to
know the place, the story of the place and most especially to appreciate
the beauty of that destination.

Accomplishments:
I attended Tour Familiarization and know the history of the place.

What problem have you encountered this week?

None

How did you overcome or solve those problems?

None

List one or two goals that you have set for yourself next week:
Be responsible and always listen to your superiors.

On-the-Job Training Program

DAILY/WEEKLY PROGRESS REPORT

NAME: Queenzel B. Serdeniola

SCHOOL: URDANETA CITY UNIVERSITY
PLACE OF INTERNSHIP: CITY TOURISM AND SPECIAL EVENT
OFFICE,BAGUIO CITY
Week NO.2

Duties performed this week:

In my 2nd week I was assigned to Ma’am Rachel Montoya and she taught
me a lot of things about her work. I list down the events in Baguio City
that City tourism handled and also I get the name list of the guest for
that event.
Accomplishments:
The event was successful and organized.

What problems have you encountered this week?

None

How did you overcome or solve those problems?

None

List one or two goals that you have set for yourself next week:
Work hard and Learn more.
 On-the-Job Training Program
DAILY/WEEKLY PROGRESS REPORT

NAME: Queenzel B. Serdeniola

SCHOOL: URDANETA CITY UNIVERSITY
PLACE OF INTERNSHIP: CITY TOURISM AND SPECIAL EVENTS
OFFICE, BAGUIO CITY
Week #:3

Duties performed this week:

In my 3rd week in City Tourism Office held a big event title Fete De La
Musique we divided in two 4 groups to assist the bands that perform, to
get the names of the band, giving food and to make the event
successfully.
Accomplishments:
I’ve learned how to organize a big event and have the experienced to
watch live band perform.

What problems have you encountered this week?

None

How did you overcome or solve those problems?

None

List one or two goals that you have set for yourself next week:
Be Attentive and always focus to work that they give to you.
 On- the- Job Training Program
DAILY/WEEKLY PROGRESS REPORT

NAME: Queenzel B. Serdeniola

SCHOOL: URDANETA CITY UNIVERSITY
PLACE OF INTERNSHIP: CITY TOURISM AND SPECIAL EVENT
OFFICE, BAGUIO CITY
Week #:4

Duties performed this week:

In my 4th week we had an event Fil-Am friendship day in Malcolm Square
and we help them to organize the event and to assist the guest. After
that Sir Aloysius C. Mapalo picked 6 interns included me to go in Holiday
Inn to usher the oath taker of the civil engineers.

Accomplishments:
Assisted the guest and at the same time being usherette for the big
event.

What problems have you encountered this week?

None

How did you overcome or solve those problems?

None

List one or two goals that you have set for yourself next week:
Always do your best in everything that you do.
 On-the-Job Training Program
DAILY/WEEKLY PROGRESS REPORT

NAME: Queenzel B. Serdeniola

SCHOOL: URDANETA CITY UNIVERSITY
PLACE OF INTERNSHIP: CITY TOURISM AND SPECIAL EVENT
OFFICE, BAGUIO CITY
Week #:5

Duties performed this week:

In my 5th week I was assigned to Ma’am Kristel and she give me a work a
paper works that I need to encode and also she give us an instructor that
we need to go outside to get the weekly report or VAR in the tourist
attraction near at the Burnham park.

Accomplishments:
Knowing on how many tourists coming in Baguio City and Passed it to
DOT.

What problems have you encountered this week?

None

How did you overcome or solve those problems?

None

List one or two goals that you have set for yourself next week:
 Be on time and do your best.

Chapter 3

Assessment of the practicum/OJT Program

(What I have learned from the experience)

During our OJT I learned how to stand on my own and I understood

the true meaning of hard work. I eventually learned how to be a responsible
student and a responsible employee that you cannot achieve anything if you
are not doing something. I also learned how to get along with other
employees and OJT’s even if we grew up in different ways and even if we are
not at the same age I learned how to respect them as my superiors and
heads. During our OJT I also learned how to boost my
self-esteem/confidence towards other people it really helped me on my way.
I also learned how to manage my time, the ability to work quickly and
efficiently under pressure. A smart and well-groomed appearance. A
confident, friendly and cheerful manner.

(My experience with the other people around me)

At first it’s really hard to communicate because you are in the state of
hesitating to talk to them, to know them you don’t know if they talk to you.
It’s not very easy to adjust for the new place, new environment and new
people but you need to do it to help yourself to become independent and
mature for everything that you do. You need to understand and respect
them for their own opinions and perspective in life, to have a good
relationship in your workplace and build a good friendship. I was happy that
I met a nice people and become my friends for me that is achievement.

(The most memorable event during my practicum)

The most memorable event for me is the Filipino-American Friendship

day because I was there we organized that event. I was woke up too early
just to be there the call time is exactly 6.00 am in the morning. We prepare
everything that we need in event, we decorate and we arranged the flags of
Philippines and America. We make sure that everything is fine because a lot
of people join and witness that event, we invite a visitor from other place,
we invite the different schools in Baguio city and most important the City
mayor of Baguio City is also there. We assist the all guest and lead them to
their proper seats to have a organize and successful event.

(What can I recommend for the improvement of the practicum?)

For the improvement of the practicum I recommend that we should

ask the students first what department or what expertise in the Tourism
industry that they would like to master or learn during their OJT in order for
them to stay focus and to master the departments’ daily routine or work.
And also, visit the OJT student to there workplace to know if they are okay,
if they have a problem in there OJT and give some words of encouragement
to motivate them that they can finish their OJT and to build their self-esteem
that everyone needed.
(My advice to those who will take the practicum)

My advice to OJT student is just believe in yourself that you can do it,
have a self-esteem and guts don’t be afraid to try something new or to
explore new things because it is important and it can help you to adjust and
understand when your away to your family, friends and most especially the
environment that you know. Trust to yourself that you can do everything
and finish the task that they give to you. Don’t doubt yourself to your own
abilities don’t compare it to anyone because you have your own skills and
knowledge show them what you’ve got, don’t let people dictate you in what
you want and what you need Its your life. Listen to your superiors and co
trainees if you did a mistake accept it and take it as a lesson to help you to
improve, be independent person you can stand on your own without helping
of other and be productive and lastly PRAY, ask guidance to our almighty
God to guide you to your journey and give you a strength and courage to
face every problem that you encountered.
 Appendices

Pictorial evidence of various professional experiences

 Curriculum Vitae

QUEENZEL B. SERDENIOLA
Purok 4, Brgy. Diket Umingan
Pangasinan 2443
queenzelserdeniola21@gmail.com
09064091373

TRAININGS AND SEMINARS ATTENDED

September 4, 2015 Stay and Learn Program

September 5, 2015 Certificate of Attendance

5DP Orientation and Airport Familiarization Tour

March 18, 2016 NCII Food and Beverage

Services

September 15, 2017 Improvised Explosive

Awareness and Safety Seminar Tourism Blogging Seminar
Urdaneta City

October 22, 2018 Certificate of Participation

The Emerging Travel and Tourism Business Significance of Lata Seminar
United Nations World Tourism Organization

June 6, 2019 Certification of Participation

On-the-Job Training Seminar and Pre-Deployment Trends in the Hospitality and
Program Tourism Management Industry
Anti Sexual Harassment and
Awareness in On- the-Job Training Program
EDUCATIONAL BACKGROUND

Tertiary: Urdaneta City University

San Vicente West, Urdaneta Pangasinan
Bachelor of Science in Tourism Management
2019-2020
Present

Secondary: Umingan Central National High School

Poblacion East Umingan Pangasinan

Elementary: Diket Elementary School

Diket Umingan Pangasinan
Curriculum Vitae