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  • Group 4 - Shouldice Case

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    Rahul Jha
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    Shouldice Hospital has a specialized production process for hernia surgery. The inputs include experienced doctors, expert services, patient rooms, and medical supplies. Patients undergo a 4-day treatment process involving surgery, recovery, and rehabilitation. The main output is a very low hernia recurrence rate of 0.18%. However, Shouldice faces the challenge of balancing its specialized approach with growing demand that risks lowering quality or inviting new competition. Some doctors have also questioned the need for Shouldice's method.

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    Group 4- Shouldice Case

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    Shouldice Hospital has a specialized production process for hernia surgery. The inputs include experienced doctors, expert services, patient rooms, and medical supplies. Patients undergo a 4-day treatment process involving surgery, recovery, and rehabilitation. The main output is a very low hernia recurrence rate of 0.18%. However, Shouldice faces the challenge of balancing its specialized approach with growing demand that risks lowering quality or inviting new competition. Some doctors have also questioned the need for Shouldice's method.

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    Attribution Non-Commercial (BY-NC)
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    48 views3 pages

    Group 4 - Shouldice Case

    Uploaded by

    Rahul Jha
    Shouldice Hospital has a specialized production process for hernia surgery. The inputs include experienced doctors, expert services, patient rooms, and medical supplies. Patients undergo a 4-day treatment process involving surgery, recovery, and rehabilitation. The main output is a very low hernia recurrence rate of 0.18%. However, Shouldice faces the challenge of balancing its specialized approach with growing demand that risks lowering quality or inviting new competition. Some doctors have also questioned the need for Shouldice's method.

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    of 3

    OPERATION STRATEGY

    CASE TITLE Shouldice Hospital Limited

    Group 4 Anupam Yadav 043/47 Ayush Khediya 062/47 Manoj Jena 077/47 Rahul Kumar 352/47

    Q. Describe the Shouldice production process. What are the inputs, outputs, activities and resources? What are the major process steps? Ans.

    INPUT:
    High Experience Doctor Highly Expertise service 4 Days time on each patient Sleeping pills, Pain Killer and other medicine Additional patient rooms & recreational areas Lounge area, admission office, patient rooms Very low Recurrence rate( 0.18) Service Market leader Creates a High Demand ( It becomes a problem in latter)

    OUTPUT:

    Problem:
    1. The problem for Shouldice is facing a contradiction of change. Shouldice is best on operating level for a Hospital with limited Area, a specialized medical team but are failing to meet all the demand for its chosen market niche. Adding additional area/Doctor/Time to meet the unmet market need may make anger the existing team and push to lower service quality. Failing to meet the market demand may invite competition that could eventually cause Shouldice to lose market share and end up with excess capacity. 2. Some doctors think that the surgery done by Shouldice is a bread butter type thing. So they tried from their side and due to their failures the Shouldice method lose its reputation

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