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Reforms from Within

Reforming Personnel Management in


Government

GOVERNMENT OF GUJARAT
GAD, Gujarat

Driving Philosophy Behind GOG Reforms

Improve Efficiency of Public Service Delivery

Tap Cream of the market

Enable the Government become the Market Maker for the Skill
Development in the Society

Provide to the Youth of Gujarat an opportunity for doing Public


Service

Efficiently Manage Human Resource of Government

Bring in Certainty of Career Progression

Weed out the inefficient

© Dhananjay Dwivedi
GAD, Gujarat

Reposition the Public Sector


Government
Opportunities

Private Sector Job Success


Market
Self Employment
competitive Public
Sector Job Market
Ingredients of a

© Dhananjay Dwivedi
GAD, Gujarat

GOG Reforms in Personnel Management

Pre-recruitment Post-recruitment

Recruitment Calendar Human Resource Management


System (HRMS)

Pre-eligibility Examination PAR Policy for State Civil


Services Officers

GPSC Capacity Building Promotion Policy

Redesigning Structure of Policy for Review at 50-55


Competitive Examination Years
Skill Specific Cadres: IT Cadre, Skill Building of Personnel in
Legal Cadre Government
© Dhananjay Dwivedi
PRE-RECRUITMENT
ELIGIBILITY TEST
GAD, Gujarat

The time taken by GPSC to conduct Combined


Class I & II Examinations over last five cycles

Recruitment cycle (GPSC) in Days


2500

2000
1989

1500 1990

1992
1000
1997

2006
500

0
Requisition to Notification to Prelims to Mains to Interview to Total Days
Notification Preliminary Mains Interview Result
© Dhananjay Dwivedi
GAD, Gujarat

Candidates appearing in Multiple Examinations

• Number of aspiring students puts burden on the system


resources – Budget proposed for recruiting 18 social
welfare inspectors – 1.3 Crores
• At900000
least One Lakh Candidates took 4 Examinations
800000

700000

600000

500000
No. of
400000 Candidates
300000

200000

100000

0
1 2 3 4 5 6 7 8 9 10 11

© Dhananjay Dwivedi
No. of Examinations Appeared
Recruiting in to the Government
Recruitment Recruitment Personality Cream of the
PRET
Rules Test Assessment Pool

• Skill Testing in • Suitability for • The Best, Most


• Recruitment the Subject the Job Type Committed,
Rules Connect Domain chosen for the
Relevancy of Public Service
• PRET Benchmarks Past
all aspiring youths Experiences with
to the same © Dhananjay Dwivedi
the Future
denominator Assignment
PRET IS A SCALABLE MODEL TO CREATE

NATIONAL EXAMINATION INFRASTRUCTURE


NATIONAL DATABANK OF QUESTIONS
NATIONAL SCREENING TEST

TO DELIVER TO THE YOUTH A ROAD MAP TO SUCCESS IN LIFE


GAD, Gujarat

Pre-Recruitment Eligibility Test:

• Pre-Recruitment Eligibility Examination


• Standardized scores
• Frequency : Once Every Week; Multiple Attempts
Permitted with Three Months Cooling Off
• Validity: Three Years
• Cut off Benchmarks for Writing Class I, Class II, Class
I&II, Class III Examination
Eligibility For Benchmark Percentile Score
Class I 75
Class II 70
Class III 60
© Dhananjay Dwivedi
Minimum Inconvenience Maximum Deliverance

Pre Eligibility
Test
Financial
Recruitment
Inclusion
Management
Innovation

Adaptive &
Departmental
Standard
Examinations
Mode

PRET
Computerized
CCC+
Test

Candidate
Certified Job
Profile
Portal
Management

© Dhananjay Dwivedi
PRET Ecosystem
Government
Faster
Departments
Recruitment
Efficiency
Skilled Personnel
Candidates Application • Departmental
Assessment Exams
• CCC Training

Vacancy
Information

PrET

• Job Trends
• Skilling GPSC
GSSSB
GPSSB
• Recruitment
Market Players Backbone
Coaching Center • Efficiency in © Dhananjay Dwivedi
Process
GAD, Gujarat

PRET Space

PRET

© Dhananjay Dwivedi
PRET
HRMS For Requisition Generation

PRET
HRMS Platform
Recruitment Module Centralized
Question Paper & Answer Key
Live-Video
Central Side Monitoring
Infrastructure Facility
Data (NOC
Center Center)

District Level Examination Centers © Dhananjay Dwivedi


DEMONSTRATION
RECRUITMENT
CALENDAR
GAD, Gujarat

A Definitive Number for 293


Cadres for Each of Next Ten
Years + Many Time Relevant RECRUITMENT
Restructuring Decisions+ CALENDAR
Sanctity to The Numbers
© Dhananjay Dwivedi
GAD, Gujarat

Recruitment Calendar is About ……

Coaching Classes

Students

Office Rentals

Media & Classifieds

© Dhananjay Dwivedi
Giving a Boost to a Segment of The Market
GAD, Gujarat

Recruitment Calendar is About ……

Saving More Than 3000


Files and Processes Over
Next Ten Years

Saving Valuable Time of 5 Person


Months of
16 Person
Months of
33 Persons
Months of
Decision Makers Top
Management
Middle
Management
Support staff

Defining HR Related Non


Plan Budget Roadmap

© Dhananjay Dwivedi
Saving Tons of Efforts over Next Ten Years
GAD, Gujarat

Recruitment Calendar is About ……

© Dhananjay Dwivedi
Preventing Youth from Making Uninformed Choices
GAD, Gujarat

Recruitment Calendar is About ……


Recruitment cycle (GPSC) in Days
2500

2000
1989

1500 1990

1992
1000
1997

2006
500

0
Requisition to Notification to Prelims to Mains to Interview to Total Days
Notification Preliminary Mains Interview Result

© Dhananjay Dwivedi
Letting the Recruiting Agencies Optimize Their Performance
GAD, Gujarat

Recruitment Calendar is About ……

GPSC Recruitment over 30 years

250 4500

4000
200 3500 Posts
Recruited
3000
150
2500

2000
100
1500 Advertise
ments
50 1000

500

0 0
1983

1988
1981
1982

1984
1985
1986
1987

1989
1990
1991
1992
1993
1994
1995
1996
1997
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
© Dhananjay Dwivedi
Letting Recruiting Agencies Plan Their Workload
GAD, Gujarat

Recruitment Calendar is About ……

No. of High Court Cases in last four GCS Total Court Cases against GPSC
Requisitions 120
50
100
45
40
80
35
30
60
25
20 40
15
10 20
5
0 0

2003
1995
1996
1997
1998
1999
2000
2001
2002

2004
2005
2006
2007
2008
2009
2010
2011
2012
© Dhananjay Dwivedi
Reducing Recruitment Related Litigations
GAD, Gujarat

Recruitment Calendar is About ……

Under Secretary
10

0
Retirement
2013 2104 2015 2016 2017 2018
-5

Induction
-10

-15

-20

-25

© Dhananjay Dwivedi
Ensuring a Healthy Feeder to Cadres Filled By Promotion
GAD, Gujarat

Recruitment Calendar is About ……

Secretariat Structure in Auto Mode: Next Five Years


140

120
Additional
100 Secretary

80 Joint
secretary
60
Deputy
Secretary
40
Under
20 Secretary

0
2013 2014 2015 2016 2017 2018

© Dhananjay Dwivedi
Ensuring Talent At All Levels of The Government
GAD, Gujarat

Recruitment Calendar is About ……

Removing
Structural
Distortions
in cadres © Dhananjay Dwivedi
GAD, Gujarat

Recruitment Calendar is About ……

Taxidermist

Museum
Curator
Super
Specialists
Library
Cataloger

Archaeologist

© Dhananjay Dwivedi
Providing A Market Place for Skill Assessment for Specialists
GAD, Gujarat

Recruitment Calendar is About ……

Young Face

Fresh Ideas
& Youthful
Energy
Good
Governance
Inter-Cadre
Mobility

Belief In
Government
Action

© Dhananjay Dwivedi
Beliefs, Faith, and Face of the Government
GAD, Gujarat

Recruitment Calendar is About ……

Processes which can be carried out from within the Government,


which can bring about Outcomes which are of very high
proportions, otherwise unachievable by outside experts. © Dhananjay Dwivedi
APPROACH
Detailed Analysis to 180.00

Convince the 160.00


Government to Agree to
140.00
Decision on Four
120.00
Principles
• Projection Based 100.00

Recruitment 80.00

• Post Based 60.00

Recruitment 40.00

• Phasing in Recruitment 20.00

to Deal with Backlog 0.00


Assistant Moter
of Vacancies Vehicle
Inspector
Moter Vehicle
Inspector Assitt.Regional
Regional
Transport

• Regular Year wise Officer Transport Joint Director


Officer

Recruitment

THE BUY IN FROM THE GOVERNMENT


© Dhananjay Dwivedi
GLIMPSES OF ANALYSIS
100.0%

20.0%
40.0%
60.0%
80.0%

0.0%
Labour and Employment Department

Legal Department

Legislative & Parliamentary Affairs Department

Narmada Water Resources & Water Supply Department

Panchayat, Rural Housing & Rural Development

Port and Fisheries Department

Revenue Department

Road and Building Department

Science and Technology Department

Social Justice and Empowerment Department

Sports, Youth and Cultural Activities Department

Tribal Development Department

Urban Development and Urban Housing Department

Woman and Child Development


Vacancy Position Across Departments

Vacancy

Filled-in Posts

© Dhananjay Dwivedi

Source: Census by Finance department


GAD, Gujarat
GAD, Gujarat

Pay Based Vacancy Analysis

© Dhananjay Dwivedi
GAD, Gujarat

Desperation to push up the Feeder Cadres: Balance


Between Direct Recruitment and Promotions – DPC for
Select Cadres
2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
Director Primary Education
Joint Secretary
GAS (Sr. Scale)
Joint Director (Training)
Dy Director (Settlement
Commissioner)
Jt. Director (Health)
Jt Dir (DAT Cadre)
Dy. Commissioner (Commercial
Tax
Dy Dir (Planning)
Mamlatdar
TDO
© Dhananjay Dwivedi
GAD, Gujarat

Finance Department

800.00

700.00

600.00
Total
500.00
Vacancies
400.00

300.00 Total posts


filled in
200.00

100.00

0.00

Commercial
Tax Officer Cl-II Assistant
Commissioner Deputy
Commissioner Joint
of Commercial 0
of Commercial Commissioner
Tax Cl--1
Tax Cl--1 of Commercial
Tax Cl-I

© Dhananjay Dwivedi
Doing Cadre Structure Analysis of 741 Cadres
GAD, Gujarat

Assistant District Registrar - Co-operatives

200.00

180.00

160.00

140.00

120.00

100.00
Vacant
80.00
Filled in
60.00

40.00

20.00

0.00

Total
Direct

© Dhananjay Dwivedi
Doing Post Analysis for Direct Vs. Promotion Quota
GAD, Gujarat

Three Options for Direct Recruitment: Taluka


Development Officer Cadre
160.0
At 50%
140.0 Recruitment
Rate
120.0

At one Third
100.0
Rate
80.0

60.0
As Per
Proposed
40.0 Recruitment

20.0 Projected
move out
0.0 from the
2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023
post
-20.0

-40.0

© Dhananjay Dwivedi
Calibrating The Phasing Schedule for Backlog of Vacancies
GAD, Gujarat

Recruitment Calendar: Outcome in Numbers

38808 New
Posts

3368 Posts
Abolished

303 Cadres Recruitment


741 Cadres
Merged to 60 153576

Recruitment PH Quota
to 293 Cadres Determination in
197 Cadres

Cadre Strength 52 RR Digitized


Revised 230 Cadres
© Dhananjay Dwivedi
Beyond Boundaries: Restructuring
Reforms in Home Creation of
Abolition of
Substituting Department – Youth
Technology
Auditors in Road map for Development
Irrelevant
Cooperation Separating Officers’ Cadre
Cadres in
Department by Investigating for Sports
Printing &
Technology Wing from Law Infrastructure up
Stationary
& Order Wing to Block Level

Creating a Cadre
Horizontally
of Research Strengthening New
Merging 4 Parallel Merging Typists,
Scientists and & Upcoming
Administrative Clerks, Type cum
Converting Animal Sectors Such as
Cadre Wings of Typists etc. in to
Breeding Centers Surveyors, Town
Directorates of One Cadre
into Genetics Planning Cadres
SJED in to 1
Research Facility

© Dhananjay Dwivedi
GAD, Gujarat

Government of Gujarat Over Next Ten


40000
Years 600000

30000
491414
498993 500225 499822 499095 496876 493845 500000
489895 487294 484391

20000 400000
Recruitments

10000 300000 Retirements

Total Work
Force
0 200000
2014 2015 2016 2017 2018 2019 2020 2021 2022 2023

-10000 100000

-20000 0
© Dhananjay Dwivedi
Projecting The Shape of The Government
GAD, Gujarat

Empowering Youth – Accountability to Government

© Dhananjay Dwivedi
Courts can Issue Writ of Mandamus For Enforcement of Recruitment Calendar
GAD, Gujarat

A Definitive Number for 293


Cadres for Each of Next Ten RECRUITMENT
Years + Lot of Sanctity to CALENDAR
The Numbers
© Dhananjay Dwivedi
GAD, Gujarat

Approach to Recruitment Calendar


• Ask Ask Ask …….
• Why do we need this Cadre?
• What is the Cadre Structure?
• How does it look?
• What are the Parallels for the Cadre Hierarchy?
• What does the cadre person do at the office?
• Has IT Substituted him/her? A part of him/her?
• Can IT and Law substitute Him/Her?
• What Functions can be Transferred Up/Down?
• How many such or similar cadres in the Department / Organization?
• Can similar cadres be merged? – Vertically / Horizontally?
• How many layers in the Cadre?
• Where is the Decision Making Level?
• How many layers before Decision Making Layer? (Only 2!!)
• What is financial implication (12-24, 9-18-27 Scheme)
• Decision Making
• What Should be The Cadre Strength?
• What should be the ratio of Recruitment?
• How much by Promotion, How much by Semi Direct?
• What should be the time before Promotions?
• © Dhananjay Dwivedi
When will Addition and Deletions to the Cadre strength Become Effective?
GAD, Gujarat
Ideal Recruitment Plan
Total posts Annual
3% Dy. Mam Mamlatdar GAS Jr Scale GAS Sr Scale GAS Sel Scale GAS Apex Scale IAS Attributed to Recruitment
Ratio 0.25 0.25 0.333333333 0 0 0
78
14
57
Cadre Strength 174
488
509
3684
Direct 921 127 163 0 0 0 0
Posts Attributed
Promotion 2763 382 325 174 57 14 78
Dy. Mamlatdar 921 382 122 0 0 0 0 1425 43
Mamlatdar 127 203 116 38 0 13 498 15
Dy. Col 163 58 19 0 65 305 9
Mamlatdar Outplaces Dy. Mamlatdar by 5:1 for Promotion to Dy. Collector
Dy. Mamlatdar will not reach to Additional Collector for Promotion
Dy Collector will outplace Mamlatdar by a Ratio of 5:1 for Promotion to IAS
Current Vacancies & Promotions
Vacancies 800 160 220 57 21 14
Vacancies against DR 350 155 180 0 0 0
Vacancies Attributed to
Dy. Mamlatdar 350 5 15 370
Mamlatdar 155 25 38 14 232
Dy Collector 180 19 7 14 220

Front Loading Schedule


Vacancies Yr1 Yr2 Yr3 Yr4 Yr5
0.3 0.3 0.2 0.15 0.05
Dy. Mamlatdar 370 111 111 74 56 19
Mamlatdar 232 70 70 46 35 12
Dy Collector 220 66 66 44 33 11

© Dhananjay Dwivedi
GAD, Gujarat

Recruitment Plan
Yr1 Yr2 Yr3 Yr4 Yr5 Yr6 Yr7 Yr8 Yr9 Yr10
Dy. Mamlatdar 413 154 154 117 98 61 43 43 43 43
Mamlatdar 247 85 85 61 50 27 15 15 15 15
Dy Collector 229 75 75 53 42 20 9 9 9 9

© Dhananjay Dwivedi
RECRUITMENT CALENDAR REQUIRES DISPASSIONATE
APPROACH WHEREIN EVERYONE RISES ABOVE
HIS/HER OWN CADRES AND THINKS OF THE
GOVERNMENT AS A WHOLE. THE CADRE
CONTROLLING AUTHORITIES HAVE TO COMMIT TO THE
7 GUIDING PRINCIPLES THAT GUJARAT CHOSE FOR
ITSELF WHILE UNDERTAKING REFORMS.
SATHI

An IT Enabled Government of Gujarat


Initiative for Human Resource Management
SATHI: Complete ERP
 Performance Management
 Succession Management
 Competency Management
 Compensation Management

 Recruiting  Training and skill mapping


Performance and
 On-boarding Succession  E-Learning
Management

Recruiting Talent Management Learning

Employee Data
Organizational Data
Competency Data
State Level HR Scheduling and
 Employee Administration and Payroll Deployment
 Organizational Management
 Scheduling Optimization
 Benefits Management
Planning and HCM Service  Communication & Broadcast
 Payroll Processing Analytics Delivery

 Decision Support  Manager Portal


System  Employee Portal
 Manpower  Employee Interaction Center
Budgeting © Dhananjay Dwivedi
SATHI – At a Glance
20000 Numerical
Supervisory
Nodes

E Learning Geographic
Scalable
Portal

Integrated
SATHI DSS
Application Centered

Modular
Multiple UI
Build

© Dhananjay Dwivedi
GAD, Gujarat

Expectations From An ERP System

Government – Policy Perspective

Officer – Management Support


Decision
Support

Process
Support
Employees - Empowerment

Forecasting Benefits Self Service


Information
Tools
Support

© Dhananjay Dwivedi
GAD, Gujarat

Policy Perspective

Total Number of Employees Retiring Over a Specified Period

Employee Strength Forecast Over Next 5-10 Years

Vacancy Distribution Across Districts


120 plus reports
to facilitate Cash Outgo on Account of Medical / Travel Cost Reimbursements
policy making
Employee Strength for Different Job Functions

Visual Posting Profile for Team Building / Interest Avoidance

Skill / Competency Based Search of Employee Database

© Dhananjay Dwivedi
Average Headcount over 4 quarters

© Dhananjay Dwivedi

No of New Joinees Current and Previous Year


Employee Rating Attributes

Vacant Positions
Cadre Wise
© Dhananjay Dwivedi
Age Wise Gender Wise Manpower Report

Age Wise Gender Wise Average Length Of


Service

© Dhananjay Dwivedi
Period Wise Department Wise Annual Comparison of Vacant Positions

Cadre-wise Annual Comparison of


Vacant Positions © Dhananjay Dwivedi
Cadre-wise
Employee
Strength

Posting Profile

© Dhananjay Dwivedi
GAD, Gujarat

Management Perspective

Number of Employees Present or Absent

Filled In Position Distribution in Subordinate Offices

Online Communication to Pre-designated Mailing List


100 plus reports
to facilitate
Pending Administrative Processes – PAR, TA/DA, DPC, 50-55 Review
Managerial
Decisions
Pending Work Process Monitoring – Loan/Advances, GPF, Interest

Human Resource Budgeting

Talent Management - Skill / Competency Assessment, Training

© Dhananjay Dwivedi
GAD, Gujarat

Manager View of Team Talent

© Dhananjay Dwivedi
Employee Absence and Attendance Calendar

Department wise Daily Summary © Dhananjay Dwivedi


Department wise Vacancies Summary

Department wise Employee Activities

© Dhananjay Dwivedi
Training-wise participation from own Department

Employee Profiles from own Department

Online Communication – Notifications

© Dhananjay Dwivedi
© Dhananjay Dwivedi
GAD, Gujarat

Employee Empowerment

Employee Profile – Service Book – Complete Transparency

Standard Application of Rules - Uniformity

Faster Benefits Management

50 Plus Reports
To Empower Online Learning – Skill Building & Competency Enhancement
Employees
Skill Position Matching – A Job of Employees’ Liking

Talent Profile & Feedback on Performance

Face to The Employee – Motivation & Empowerment

© Dhananjay Dwivedi
GAD, Gujarat

Employee Payslip

© Dhananjay Dwivedi
GAD, Gujarat

Employee FORM 16

© Dhananjay Dwivedi
GAD, Gujarat

Employee Declarations – Income Tax, APR

© Dhananjay Dwivedi
GAD, Gujarat

Employee Leave Order

© Dhananjay Dwivedi
GAD, Gujarat

Employee Letters & Certificates

© Dhananjay Dwivedi
GAD, Gujarat

Employee Training & Skill Profile

© Dhananjay Dwivedi
© Dhananjay Dwivedi
GAD, Gujarat

Integrated Processes

Business Process
Talent Management Management
HR Deployment

• Recruiting • Employee Administration • Manpower Planning &


• Career Planning • Organizational Budgeting
• Transfers Management • Transfers & Postings
• Training • Benefits Management • Organizational
• PAR Management • Payroll Restructuring

Manpower Planning and Analytics


Government Program Delivery

• Strategic Planning • Employee Self service


• Non Plan Budget Planning • Superior Officer Self Service
• Employee Benefit Analysis • Skill Position Mapping
• Reporting & Benchmarking • Training Needs Analysis
© Dhananjay Dwivedi
• MIS • IFMS Integration
GAD, Gujarat

Benefits to Government of Gujarat

Organization Electronic Database Paradigm Shift: Skill – Position Transparent Benefit


Snapshot Employee to Mapping Management
Resource

No Duplication Standardized Process Manpower Employee Benefit Talent Management


Budgeting Health Card

Common
Communication
© Dhananjay Dwivedi
GAD, Gujarat

Present Model of Personnel Management

Department
Secretary

Deputy Head of
Secretary Department

Asstt / Dy
Under Secretary Office Head
Director

2-3 Section Administrative


Head Clerk
Officer Officer

2-4 Deputy
Head Clerk 2 Senior Clerk
Section Officer

2-3 Senior 2-3 Junior


Clerk Clerk

2-3 Junior
Clerk
All Employees
© Dhananjay Dwivedi
Agriculture & Co-Operation Dept.

© Dhananjay Dwivedi
GAD, Gujarat

20% in Personnel Management and 10% in


Accounting Branch Across Organizations
Directorate of Agriculture Agriculture Department

21%
26%

9% Admin Wing Establishment


Accounts 74% Programs
70%
Programs

Department / HOD Total Count EST / ADMIN / % Of


SERV Headcount
1 Agriculture 154 98 63.6%
2 Comm Of Fisheries 173 46 26.6%
3 Director of Animal 229 17 7.4%
Husbandry
4 Director Of Horticulture 91 33 36.3%
5 Reg Of Co-Op Societies 255 64 25.1%
© Dhananjay Dwivedi
TOTAL 983 258 26.25%
Agriculture & Co-operation Department
Classwise strength in Department
Class of Strength in Establishment &
employee Total strength in Dept. Accounts branch In Percentage of Total
Class-1 20 3 15%
Class-2 28 4 14.28%
Class-3 127 30 23.62%
Class-4 38 15 39.47%
TOTAL 213 52
In Percentage 100% 24.41%

Directorate of Agriculture
Classwise strength in HOD Office
Class of Total strength in HOD Strength in Account
employee office Strength in Admin branch branch
Class-1 27 1 (3.70%) 1(3.70%)
Class-2 94 1(1.06%) 3(3.19%)
Class-3 187 63(33.68%) 23(12.29%)
Class-4 33 7(21.21%) 3(9.09%)
TOTAL 341 72 30
In Percentage 100% 21.11% © 8.79%
Dhananjay Dwivedi
GAD, Gujarat

Centralize or Not Centralize?


Centralized HR over Decentralized HR
Advantages
Lower HR Cost
More Resources in Program Delivery
Standardized Processes
More Time for Planning of Programs
Manpower Budgeting Can be Realized
Specialized Persons to Manage HR
Transactions Simpler
Questions
Concentration of Responsibility with Central Cell
Resistance to Change
© Dhananjay Dwivedi
GAD, Gujarat

Present And Future


Of Personnel Management
Secretary

Department
Secretary
First
Deputy Head of Support
Secretary Department
/ HoD
Under Asstt / Dy
Office Head
Secretary Director

Head
2-3 Section Administrative
Officer Officer
Head Clerk of
Office
2-4 Deputy
Head Clerk 2 Senior Clerk
Section Officer

2-3 Senior 2-3 Junior


Clerk Clerk

2-3 Junior
Clerk SATHI
All Employees

All Employees
© Dhananjay Dwivedi
Challenges ….

Data SATHI will Succeed


Digitization ONLY IF Every Decision
Maker is Computer
User Savvy.
Adoption

Challenges
ONLY IF we capture
service book related
Process Re- information of every
engineering employee at the earliest.

Knowledge ONLY IF Every user


Transfer owns SATHI

© Dhananjay Dwivedi
Reforms in Personnel Management

Government of Gujarat

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