Professional Documents
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7 - CBLM CSS
7 - CBLM CSS
Sector: Electronics
Qualification Title: Computer Systems Servicing NC II
Table of Content………………………………………………………………. 2
How to use this Competency Based Learning Materials………….. 3
List of Competency…………………………………………………………... 4
Module Content .....………………………………………………………….. 5
Learning Outcome Summary………………………………………………. 7
Learning Experiences………………………………………………………... 8
Information Sheet No. 4.2-1……………………………………………….. 10
Self Check 4.2-1………………..……………………………………... 15
Answer Key 4.2-1……………………………………………………… 16
Information Sheet No. 4.2-2……………………………………………….. 17
Self Check 4.2-2………………..……………………………………... 27
Answer Key 4.2-2……………………………………………………… 28
Job Sheet 4.2-2……………………………………………….…..…... 29
Performance Criteria Checklist 4.2-2.………………………….. 33
Information Sheet No. 4.2-3……………………………………………….. 34
Self Check 4.2-3………………..……………………………………… 40
Answer Key 4.2-3……………………………………………………… 41
Job Sheet 4.2-3......…………………………………………………... 42
Performance Criteria Checklist 4.2-3 …….…………………... 49
Information Sheet 4.2-4…………………………………………………….. 50
Self Check 4.2-4……………………………………………………….. 52
Answer Key 4.2-4……………………………………………………… 53
Bibliography…………………………………………………………………….. 54
Remember to:
Work through all the information and complete the activities in each
section.
Read information sheets and complete the self-check. Suggested
references are included to supplement the materials provided in this
module.
Most probably your trainer will also be your supervisor or manager.
He/she is there to support you and show you the correct way to do
things.
You will be given plenty of opportunity to ask questions and practice on
the job. Make sure you practice your new skills during regular work
shifts. This way you will improve both your speed and memory and also
your confidence.
Use the Self-checks, Operation Sheets or Job Sheets at the end of each
section to test your own progress.
When you feel confident that you have had sufficient practice, ask your
Trainer to evaluate you. The results of your assessment will be recorded
in your Progress Chart and Accomplishment Chart.
INTRODUCTION
This module covers the knowledge, skills and attitudes needed to maintain
and service computer systems and networks.
LEARNING OUTCOMES
Upon completion of this module, the trainees/students must be able to:
LO 1. Plan and prepare for maintenance and repair
LO 2. Maintain computer systems and networks
LO 3. Diagnose faults of computer systems and networks
LO 4. Rectify/correct defects in computer systems and networks
LO 5 Inspect and test the computer systems and networks.
ASSESSMENT CRITERIA:
1. Maintenance and/or Diagnosis of faults is planned and prepared in line
with job requirements.
2. Tools, equipment and testing devices needed for the maintenance are
obtained and checked for correct operation and safety
3. Materials necessary to complete the work are obtained in accordance with
established procedures and checked against job requirements.
4. OHS policies and procedures are followed in line with job requirements.
5. Computer systems and networks for maintenance are checked against
job/service order or instructions and specifications.
6. Appropriate personal protective equipment is used in line with standard
procedures.
7. Normal function of computer systems and networks are checked in
accordance with manufacturer’s instructions.
8. Scheduled/periodic maintenance is performed in accordance with
manufacturer’s requirements.
9. Where necessary, needed repairs/replacements are made in accordance
with established procedures.
Date Developed: Document No.
May 2017 Issued by:
CBLMs on Computer Date Revised: JZGMSAT
Systems Servicing Page
NC II Developed by: 5 of
Ariel DG Valderama 54
Revision #
00
10. Unplanned events or conditions are responded to in accordance with
established procedures
11. Appropriate personal protective equipment is used in line with standard
procedures.
12. Faults or problems in the computer systems and networks are diagnosed
according to requirements and in line with the standard procedures.
13. Contingency measures are managed and implemented in accordance with
established procedures
14. Unplanned events or conditions are responded to in accordance with
established procedures
15. Appropriate personal protective equipment is used in line with standard
procedures.
16. Defective components or parts are replaced or corrected without damage
to the surrounding environment or services
17. Adjustments, if necessary are made in accordance with established
procedures
18. Unplanned events or conditions are responded to in accordance with
established procedures.
19. Final inspections are undertaken to ensure that the testing conducted on
the device conforms with the manufacturer’s instruction/manual
20. Computer systems and networks are checked/tested to ensure safe
operation.
21. OHS standards and 5S principles are followed according to enterprise
policies
22. Work site is cleaned and cleared of all debris and left in safe condition in
accordance with company procedures
23. Excess components and materials are disposed of based on WEEE
directives and 3Rs waste management program.
24. Report is prepared and completed according to company requirements
1. Maintenance
2. Hardware Maintenance
3. Software Maintenance
4. Unplanned Events
Assessment Criteria
Conditions
The trainees/students must be provided, or with access, with the following:
1. Personal Protective Equipment
2. PC and Network specifications
3. Network layout and Wiring Diagram
4. Appropriate tools and materials, including software
5. User's or Service Manual
6. CBLMs of Basic, Common and Core Competencies
Assessment Method:
1. Practical examination
2. Oral / Interview
3. Written examination
Answer Self Checks 4.2-2 You are encourage to ask questions to your
Peer or your Trainer.
Compare to Answer Keys
4.2-2
Maintenance
Learning Objectives:
Introduction
According to Wiki :
From what you have read so far, you should now have an idea about
maintenance and why preventive maintenance is preferred more than the
other. Let us now look forward to preventive maintenance when applied to
computers systems..
Multiple Choice : Choose the best answer. Write the letter of your choice
on your answer sheet.
1. A maintenance practice executed on a power supply's ventilation fan
that stops spinning while computer system is in use.
a. Predictive Maintenance
b. Breakdown Maintenance
c. Preventive Maintenance
d. Periodic Maintenance
4. What do you think are the reasons why cleaning vents, filters, heat
sink, ducts, or any air passage way is always on the main list of
maintenance activities? Please give (2) two.
a. un-obstructed ventilation allows fresh air to pass
b. prevents build-up of heat inside the unit
c. maintain shiny surface finish- free from dirt
d. routine activity
5. You are tasked to "Clean system thoroughly, inside and out", what do
you think is the first step you are going to do given the following
choices below.
a. Secure appropriate hand tools
b. Secure vacuum cleaner
c. Secure face mask
d. Secure brush set
1. B
2. D
3. C
4. A,B
5. C
Hardware Maintenance
Learning Objectives:
Introduction
Information to be provided in these learning materials will introduce you to
identification and checking of a typical Small Office Home Office hardware
maintenance checkpoints.
Task sheet will be provided for you to practice and "get the feel" of the it. Be
prepared to apply relevant acquired knowledge, skills and attitudes from
Basic, Common and Core Competencies.
Fundamental Hardware Maintenance
External hardware and peripherals
Maintenance checkpoints were outlined below as a starting point. A
typical setup shown on Figure 4.2-1-9.
RAM connections
o Check for loose clip
o RAM should be fully seated
Adapter Cards
o Should be seated properly in their expansion slots and secured
by retaining screw.
Power Supply
o All screws should be complete and secured
Date Developed: Document No.
May 2017 Issued by:
CBLMs on Computer Date Revised: JZGMSAT
Systems Servicing Page
NC II Developed by: 23 of
Ariel DG Valderama 54
Revision #
00
o Cables should fit snuggly to motherboard and internal
components.
Internal Cables
o Examine all cable connections.
o Look loose, broken and bent pins
o Make sure cables are not crimped, pinched or severely bent.
Upgrade a motherboard
o The new CPU must be of the same socket type and chipset
compatible.
o The BIOS must support the new CPU.
o The new CPU might require a different heat sink/fan assembly.
Multiple Choice : Choose the best answer. Write the letter of your choice
on your answer sheet.
1. While performing regular maintenance on a computer, you noticed
that the NIC is loose in an expansion slot. What is the proper course
of action?
a. Replace the NIC with a new card.
b. Use thermal paste to secure the card in the expansion slot.
c. Secure the adapter card in the expansion slot and tighten the
retaining screw
d. The slot is most likely damaged. Use a new slot if one is
available.
4. Which of the following causes can affect the correct flow of air and
lead to a computer overheating? (Choose two.)
a. Two case fans: one pulling and one pushing
b. Missing expansion slot cover
c. Dust buildup around fans and air vents
d. Heat sink added to the Northbridge chipset
1. C
2. B
3. B
4. B,C
5. B
Steps/Procedure:
1. Review and recall Information Sheet 4.2-2
2. Obtain and identify appropriate tools and materials.
3. Perform required OH&S practices.
4. Prepare your notepad for writing/recording of inspection results.
5. Clean and Inspect Front Panel Condition. (use image as guide)
6. Clean and Inspect Rear Panel Condition. (use image as guide)
Assessment Method:
Demonstration and Performance Criteria Checklist
CRITERIA
Did the trainee perform the following... YES NO
Software Maintenance
Learning Objectives:
Introduction
Information to be provided in these learning materials will introduce you to
identification, setup and checking of a typical Small Office Home Office
software maintenance. Doing this will enable you to learn and apply
(*)
maintenance routines typically specified on a typical maintenance plan .
To simplify discussion:
Windows 7 operating system will be used.
Sections will be divided into (2)two:
o Systems and Application Maintenance
o Storage Maintenance
System Restore
Windows create an image of current computer settings, called a restore
point. In the event computer crashes or an update causes system problems,
the computer can roll back to a previous configuration.
Multiple Choice : Choose the best answer. Write the letter of your choice
on your answer sheet.
1. What should be done before upgrading from Windows 7 to 10?
a. Back up all the data files.
b. Update all the device drivers.
c. Detach all the peripheral devices.
d. Download a legitimate XP authentication key
1. A
2. A
3. B
Supplies/Materials : None
Steps/Procedure:
1. Perform CHKDSK
a. Review and recall Information Sheet 4.2-3
b. Access Local (C:)disk's Tools and start Error checking.
d. Locate Wildlife windows media A/V file, select file and click
"Add file"
Assessment Method:
Demonstration and Performance Criteria Checklist
CRITERIA
Did the trainee perform the following... YES NO
Unplanned Events
Learning Objectives:
Introduction
Information to be provided in these learning materials will introduce you to
recognition of the event, proper communication of observed event, and
formulation of proposed solution to the event. Unplanned event should be
acted upon in order to minimize operation downtime.
2. Formulate Solution
If unplanned event simply requires quick replacement of part (ex. stuck vent
fans) , straight forward solution is simply replace the fan. However, there are
certain events that need Troubleshooting or Fault finding (ex. System unit
cannot boot, random "blue screen" resulting to restart, unexpected
shutdown of system unit, etc).
These situations may need to gather more from customer or system user.
Ask open ended question like:
"What problems are you experiencing with your computer or network?"
"What software has been installed on your computer recently?"
Date Developed: Document No.
May 2017 Issued by:
CBLMs on Computer Date Revised: JZGMSAT
Systems Servicing Page
NC II Developed by: 54 of
Ariel DG Valderama 54
Revision #
00
"What were you doing when the problem was identified?"
"What hardware changes have recently been made to your computer?"
Based on the information from the customer, you can proceed with closed-
ended questions (yes or no answer). These are intended to get the most
relevant information in the shortest time possible. Some examples of closed
ended questions are:
"Has anyone else used your computer recently?"
"Can you reproduce the problem?"
"Have you received any error messages on your computer?"
3. Status Update
Computer system serves our customer requirements. Hence, status or
development event has to be communicated, "clearly" and "timely", to our
customer and our supervisor. Why? Our customer has to adjust
requirement or projected output due to downtime of equipment. Our
immediate superior has to know in order for him to plan and support us
finding the solution.
4. Closure
After the repairs to the computer have been completed, finish the process by
closing with the customer. Communicate the problem and the solution to
the customer verbally and in all documentation Likewise, communicate the
problem and solution to preventive maintenance owner as "feedback".
Multiple Choice : Choose the best answer. Write the letter of your choice
on your answer sheet.
1. Which type of question allows the customer to completely describe the
problem?
a. Closed-ended
b. Open-ended
c. Specific
d. Technical
2. A systematic approach to locating the cause of a fault in a computer
system.
a. Fault Analysis
b. Repair
c. Troubleshooting
d. Data gathering
1. A
2. C
Answer: Report to your supervisor and customer that you've found a stuck-
up chassis fan while cleaning the system unit. Recommend to replace faulty
fan to in order to prevent possible damage in the future. Report status and
provide update to preventive maintenance plan owner.