Pingol, Ma. Kristyl Ivy P.

BSHRM3 (HM316R:FINALS)

1. In the first instance, the cleaning crew might have made a mistake by failing to swiftly clean up the
spill on the floor and properly warn guests of the wet floor. To prevent this from happening again, the
housekeeping department should make sure to promptly and thoroughly wipe up spills. They should
also identify and notify visitors of any damp or potentially dangerous locations.

• In the second instance, the housekeeping staff might have erred by neglecting to thoroughly examine
the room for any items the guest might have forgotten to take with them. To prevent this from
happening, the housekeeping department should develop a thorough strategy for inspecting rooms for
any items left behind by visitors and train staff on how to properly follow this process.

2. In the first scenario, the victim of the accident would periodically require medical attention due to
their injuries. If trained personnel are available, this can entail giving first aid or calling for emergency
medical help.

3. In the first scenario, everyone should be involved, including the housekeeping department, event
coordinators, and any available medical personnel or first responders. The particular activities that these
people should take are cleaning up the spill and providing medical assistance to the person who fell.

• In the second situation, any relevant management or security personnel should be present along with
the accusing guest and the housekeeping department. These personnel ought to investigate the claim
specifically and try to locate the missing jewelry.

4. Taking care of the immediate problems (giving medical attention, cleaning up the spill, and
investigating the claim), determining what caused the incident, and putting procedures in place to
prevent it from happening again are the stages to address each case.

• To prevent situations like this from happening again, the housekeeping department should establish
clear guidelines and norms for handling spills and other risks as well as for examining rooms for any
objects left behind by guests. The personnel should adequately follow these procedures and standards,
and management should regularly monitor and evaluate how effectively they are performing.