Managerial Communication, Sixth Edition

Pub Date: 1/20/2015

Managerial Communication
Strategies and Applications, Sixth Edition

Geraldine E. Hynes, Sam Houston State University, USA

ISBN: 9781483358550
Pub Date: 1/20/2015 Price: $110 Page Count: 456

Availability Dates

Sample Chapters Available Online: Ch. 3 & Ch. 10

Ancillaries: Yes
Course Cartridge: No
Coursesmart eBook: Yes
Interactive E-book: No

ANCILLARY GUIDE

Instructor Resource Site:

 A Microsoft® Word® test bank written by the author, Geraldine E. Hynes, contains multiple

choice, true/false, and short answer questions for each chapter. The test bank provides you with
a diverse range of pre-written options as well as the opportunity for editing any question and/or
inserting your own personalized questions to effectively assess students’ progress and
understanding.
 A Respondus electronic test bank, written by Geraldine E. Hynes, is available and can be used
on PCs. The test bank contains multiple choice, true/false, short answer, and essay questions for
each chapter and provides you with a diverse range of pre-written options as well as the
opportunity for editing any question and/or inserting your own personalized questions to
effectively assess students’ progress and understanding. Respondus is also compatible with
many popular learning management systems so you can easily get your test questions into your
online course.
 Editable, chapter-specific Microsoft® PowerPoint® slides offer you complete flexibility in easily
creating a multimedia presentation for your course. 
 The Instructor Teaching Site includes cases for small groups with discussion questions and
answers.
 Lecture notes summarize key concepts on a chapter-by-chapter basis to help with preparation for lectures
and class discussions.
 Sample course syllabi for semester and quarter courses provide suggested models for use
when creating the syllabi for your courses.
 Lively and stimulating ideas for class activities that can be used in class to reinforce active learning. The
activities apply to individual or group projects.
 Chapter-specific discussion questions with suggested answers help launch classroom interaction by
prompting students to engage with the material and by reinforcing important content. 
 Web resources are included for further research and insights. 

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 Managerial Communication, Sixth Edition

Pub Date: 1/20/2015

Student Resource Site

 Mobile-friendly web quizzes allow for independent assessment of progress made in learning course

material.
 Web resources are included for further research and insights. 

TABLE OF CONTENTS – SIDE BY SIDE COMPARISON

FIFTH EDITION SIXTH EDITION

PART ONE. MANAGING IN CONTEMPORARY
ORGANIZATIONS, 1
Chapter 1. The Role of Communication in
Contemporary Organizations, 3
A Brief Historical Overview of Managerial
Communication, 4
The Contingency Approach, 13
Contemporary Dynamics Affecting Communication
Contingencies, 14
The Transition, 20
Summary, 21
Cases for Small Group Discussion, 21
Chapter 2. The Managerial Communication Process,
26
Levels of Managerial Communication, 27
A Strategic Approach, 27
Feedback and Measures of Effectiveness, 37
Critical Errors in Communication, 38
Cases for Small Group Discussion, 42
Chapter 3. Technologically Mediated
Communication, 47
A Framework for Using Technologically Mediated
Communication, 48
Matching Technology and the Message, 53
A Look to the Future, 57
The Management Challenge, 61
Summary, 62
Cases for Small Group Discussion, 63
PART TWO. MANAGERIAL WRITING
STRATEGIES, 67 Now Part 3)
Chapter 4. Contemporary Managerial Writing, 69
(now Ch. 6)
Collaborative Writing, 70
The Unique Role of Managerial Writing, 72
Stage One: Planning, 74
Stage Two: Composing, 76
Stage Three: Revising, 92
Summary, 93
Part 1: Managing in Contemporary Organizations
Chapter 1: Communication in Contemporary
Organizations
A Brief History of Managerial Communication
Factors Affecting Communication Contingencies
The Transition
Cases for Small Group Discussion
Chapter 2: The Managerial Communication Process
Levels of Managerial Communication
A Strategic Approach
Feedback and Measures of Effectiveness
Critical Errors in Communication
Cases for Small Group Discussion
Chapter 3: Communicating with Technology
A Framework For Using Technologically Mediated
Communication
Matching Technology and the Message
A Look to the Future
The Management Challenge
Cases for Small Group Discussion
Part 2: Group Communication Strategies (prev. Part
5)
Chapter 4: Managing Meetings and Teams (prev.
Ch, 13)
Advantages and Disadvantages of Working in
Teams
Strategic Considerations for Meetings
Strategic Considerations for Face-to-Face Meetings
Strategic Considerations for Virtual Meetings
Group Decision-Making Formats
Cases for Small Group Discussion
Chapter 5: Making Presentations (prev. Ch.14)
Plan Your Presentation
Organize Your Presentation
Prepare Your Visual Aids
Deliver Your Presentation
Media Presentations
Team Presentations
Impromptu Speaking
Cases for Discussion

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Case for Small Group Discussion, 94
Exercises for Small Groups, 95
Chapter 5. Routine Messages, 99 (now Ch. 7)
Audience Adaptation, 100
Strategies, 102
Specific Types: Direct Messages, 105
Specific Types: Indirect Messages, 111
Letter Formats, 116
Internal Correspondence, 117
Summary, 122
Cases for Small Group Discussion, 122
Chapter 6. Management Reports and Proposals,
126 (now Ch. 8)
The Report Writing Process, 127
Strategic Considerations, 129
Memo and Letter Reports, 134
Elements of the Formal Report, 136
Visual Aids, 142
Summary, 146
Communication Audit Report, 148
Cases for Small Group Discussion, 154
PART THREE. STRATEGIES FOR
UNDERSTANDING MESSAGES, 157 (now Part 4)
Chapter 7. Managerial Listening, 159 (now Ch. 9)
Benefits of Listening, 159
Barriers to Listening, 160
General Techniques for Listening, 162
Specific Techniques for Active Listening, 165
Specific Techniques for Interactive Listening, 168
Listening to Informal Communication, 170
Listening to the Total Environment, 172
Developing a Listening Climate, 173
Cases for Small Group Discussion, 176
Chapter 8. Nonverbal Communication, 180 (now Ch.
10)
The Importance of Nonverbal Communication, 181
The Functions of Nonverbal Cues, 182
Movement, 185
Spatial Messages, 188
Personal Appearance, 191
Voice, 192
Nonverbal Signs of Deception, 193
Summary, 196
Cases for Small Group Discussion, 197
Chapter 9. Intercultural Managerial Communication,
201 (now Ch. 11)
Rationale, 201
What Is Culture?, 203
Intercultural Myths, 204
Some of the Ways in Which We Differ, 206
Should You Learn the Language?, 210
Nonverbal Sensitivity, 211
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Part 3: Managerial Writing Strategies (prev. Part 2)
Chapter 6: Contemporary Managerial Writing (prev.
Ch. 4)
Collaborative Writing
The Unique Role of Managerial Writing
Stage One: Planning
Stage Two: Composing
Stage Three: Revising
Case for Small Group Discussion: Back to School
Chapter 7: Writing Routine Messages (prev. Ch. 5)
Audience Adaptation
Strategies
Specific Types: Direct Messages
Specific Types: Indirect Messages
Letter Formats
Internal Correspondence
Cases for Small Group Discussion
Chapter 8: Writing Management Reports and
Proposals (prev. Ch. 6)
The Report Writing Process
Strategic Considerations
Memo and Letter Reports
Elements of the Formal Report
Visual Aids
Cases for Small Group Discussion
Part 4: Strategies for Understanding Messages
(prev. Part 3)
Chapter 9: Managerial Listening (prev. Ch. 7)
Benefits of Listening
Barriers to Listening
General Techniques for Listening
Specific Techniques for Active Listening
Specific Techniques for Interactive Listening
Listening to Informal Communication
Listening to the Total Environment
Developing a Listening Climate
Cases for Small Group Discussion
Chapter 10: Nonverbal Communication (prev. Ch.
8)
The Importance of Nonverbal Communication
The Functions of Nonverbal Cues
Movement
Spatial Messages
Personal Appearance
Voice
Applications of Nonverbal Communication Research
Nonverbal Signs of Deception
Cases for Small Group Discussion
Chapter 11: Intercultural Managerial Communication
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What Is a Good Intercultural Communicator?, 214
Developing Interculturally Sensitive Managers, 215
Summary, 217
Case for Small Group Discussion, 218
PART FOUR. INTERPERSONAL
COMMUNICATION STRATEGIES, 221 (now Part
5)
Chapter 10. Conflict Management, 223 (now Ch.
12)
Benefits of Conflict, 224
The Relationship Between Communication and
Conflict, 225
Sources of Conflict, 226
Strategies in Conflict Resolution, 229
Problem Solving: The Win–Win Strategy, 232
Conflict and Management Success, 237
Summary, 237
Cases for Small Group Discussion, 237
Chapter 11. Managerial Negotiation, 241 (now Ch.
13)
Negotiation and Networking, 242
Negotiation and Conflict, 242
A Strategic Model for Negotiations, 243
Layer 1: Culture and Climate, 244
Layer 2: Sender, Receiver, and Purpose, 245
Purpose, 245
Layer 3: Time, Environment, Content, and Channel,
248
Layer 4: Core Strategies, 256
Summary, 258
Role Play Scenario, 259
Cases for Small Group Discussion, 260
Chapter 12. Conducting Interviews, 264 (now Ch.
14)
Barriers to Effective Interviews, 264
Questions That Lead to Effective Interviews, 267
Employment Interviews, 273
Performance Review Interviews, 278
Networking, 287
Cases for Small Group Discussion, 291
PART FIVE. GROUP COMMUNICATION
STRATEGIES, 297 (now part 2)
Chapter 13. Managing Meetings and Teams, 299
(now Ch. 4)
Advantages and Disadvantages of Working in
Teams, 300
Strategic Considerations for Meetings, 303
Strategic Consideration 5: Decision-Making Format,
311
Summary, 317
Cases for Small Group Discussion, 318
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(prev. Ch. 9)
Rationale
What is Culture?
Intercultural Myths
Some of the Ways in Which We Differ
Should You Learn the Language?
Nonverbal Sensitivity
What is a Good Intercultural Communicator?
Developing Interculturally Sensitive Managers
Cases for Small Group Discussion
Part 5: Interpersonal Communication Strategies
(prev. Part 4)
Chapter 12: Conflict Management (prev. Ch. 10)
Benefits of Conflict
The Relationship Between Communication and
Conflict
Sources of Conflict
Strategies in Conflict Resolution
Problem Solving: The Win-Win Strategy
Conflict and Management Success
Cases for Small Group Discussion
Chapter 13: Managerial Negotiation (prev. Ch. 11)
Negotiation and Networking
Negotiation and Conflict
A Strategic Model for Negotiations
Layer 1: Culture and Climate
Layer 2: Sender, Receiver, and Purpose
Layer 3: Time, Environment, Content, and Channel
Layer 4: Core Strategies
Cases for Small Group Discussion
Chapter 14: Conducting Interviews (prev. Ch. 12)
Barriers to Effective Interviews
Questions that Lead to Effective Interviews
Employment Interviews
Performance Review Interviews
Networking
Cases for Small Group Discussion
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 Managerial Communication, Sixth Edition

Pub Date: 1/20/2015

Chapter 14. Making Formal Presentations, 322 (now

Ch.5)
Planning Your Presentation, 322
Organizing Your Presentation, 325
Preparing Your Visual Aids, 335
Delivering Your Presentation, 339
Using Electronic Media Effectively, 343
Summary, 345
Audience Analysis Guide Sheet, 345

* What’s New-bold these

*What’s moved location (then put in parenthesis what chapter it originated in, in the prior edition)

*What’s removed

Chapter Changes:

Ch. 1:

 Title shortened by three words

 Updated all the statistics
 Added new material on ethics
 Added five “Stop and Think”s
 Replaced obsolete information with more contemporary information (with citations; total=43),
 Added an end-of-chapter case that focuses on technology.
Ch. 2:

 Stategic Communication Model (no longer Onion Model)

 Updated all the statistics
 Added new material on ethics
 Added five “Stop and Think”s
 Replaced obsolete information with more contemporary information (with citations; total=43)
 Added an end-of-chapter case that focuses on technology.
Ch. 3:

 Titled "Commnicating with Technology" (preivously "Technologically Mediated Communcication")

 Updated all the statistics
 Added new material on ethics
 Added five “Stop and Think”s
 Replaced obsolete information with more contemporary information (with citations; total=43)
 Added an end-of-chapter case that focuses on technology.
Ch. 4:

 Previously chapter 13
 Added six "Stop and Think"s
 Added a new case focusing on technology
 Several of the five tables and six figures are new.
Ch. 5:

 Added "Stop and Think"s

 Changed any reference of "Onion Model" to "Strategic Communication Model".
Ch. 6:

 Previously chapter 4
 Updated one of the citations

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 Added a case
 Added material from the SEC's Plain English Handbook
 Added four "Stop and Think" callouts.
Ch. 7:

 Previously chapter 5
 Added material on Ikea's catalogue typeface
 Added in table on typefaces.
Ch. 8:

 Previously chapter 6 and added article regarding the discussion of visual aids in reports.
Ch. 9:

 Added "Stop and Think"s and changed any reference of "Onion Model" to "Strategic Communication Model".
Ch. 10:

Added material from one of the appendixes and added a "Stop and Think."

Ch. 11:

 Previously chapter 9
 Added seven "Stop and Think"s
 Added lots of updated statistics
 Added new examples of the concepts
 Expanded discussion of cultural difference in communication
 Added new end-of-chapter case on technology
 Added a new class exercise in small groups.

Ch. 12:

 Previously chapter 10 and added three new "critical thinking questions."

Ch. 13:

 Added "Stop and Think"s and changed any reference of "Onion Model" to "Strategic Communication Model".
Ch. 14:

 Added "Stop and Think"s and changed any reference of "Onion Model" to "Strategic Communication Model".

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 Managerial Communication, Sixth Edition

Pub Date: 1/20/2015

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