Taha Lakhani

15 West 29th Street, New York, NY, 10001

315-636-4262 | taha.tangoowalla@gmail.com

Engaging and patient customer service professional with 4+ years of experience

responding to all types of customer inquiries. Dedicated to identifying customer
needs and delivering effective solutions to all problems. Excellent time management
skills combined with superior industry knowledge has allowed me to consistently
deliver high performing results.

EXPERIENCE

Riviera Textiles Corp, New York, NY

Agent Network Support Representative Jan 2021 - Present
 Recruit agents for sales network and monitored KPI for sale and distribution on E-commerce platforms in
US, UK and Germany helping to grow the network to $225,000 annually
 Update Agents on shipment status and provide information on ETA and ETD leveraging expertise in
Intercoms, HS codes and Us customs Rules and Regulations.
 Effectively negotiated rates with shipping lines and third party warehouses for FCL shipments and storage
resulting in total net savings of 5%
 Coordinating and dispatching deliveries from warehouses to fulfil demands of individual agents to
prevent stock out and maintain appropriate inventory levels.

Nexus BPO Solutions, Karachi, PK

Call Center Representative Jan 2019 – Dec 2020
 Consistently answered 70+ calls per shift surpassing call target volume by 15%. Utilized product
knowledge and customer protocols to resolve issues efficiently and reduce wait time.
 Negotiated with clients to resolve account delinquencies, earning client trust while maintaining customer
loyalty. Achieved a 96% customer satisfaction rating for continually offering exceptional customer service
while adhering to federal, state , municipal and company rules.
 Participated in voluntary client relations training learning ways to improve customer relationship,
satisfaction and enhance productivity.

Pearl Continental Hotel, Lahore, PK

Front Desk Concierge June 2018 – Dec 2019
 Operated multi-line phone system and switchboard to receive reservation’s, address customer
needs/complaints and route calls to specific departments.
 Provided quality customer service, resolved customer complaint, request for refunds and adjustments
 Ensured complete hotel hospitality protocols and standards were adhered too. Would complete a checklist
every day to ensure that none of the standards were violated.

Aga Khan University Hospital, Karachi, PK

Clinic Administrator May 2017 – August 2017
 Assisted physical therapy department team by receiving and directing patients; coordinating scheduling;
maintaining medical and billing records and; fielding telephone calls from patients.
 Streamlined scheduling process during busy shifts resulting in increased patient satisfaction and therapist
availability.
 Developed social media portfolio for client growth and interaction.

EDUCATION
Lahore University of Management Science Lahore, PK
Bachelor of Science in Accounting & Finance 2019