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Republic of the Philippines

UNIVERSITY OF ANTIQUE
TARIO LIM MEMORIAL CAMPUS
Tibiao, Antique

College of Business Management

BACHELOR OF SCINCE IN HOSPITALITY MANAGEMENT

Syllabus in ICTAP 2 (Applied Business Tools and Technology (Property Management System) and Front Office Procedures)
(Effective 1st semester 2022-2023)
VISION
A leading university in science and technology by 2022.

MISSION
The University shall provide quality, relevant, and responsive scientific, technological and professional education and advanced training in different areas of specialization;
and shall undertake research and extension services in support to socio-economic development of Antique, the Filipino nation, and the global community.

ATTRIBUTES OF UA GRADUATES:
Universally Achieving
 Professionals imbued with high personal integrity and commitment
 Research – oriented innovators and lifelong learners;
 Intellectuals with strong nationalistic, environmental, cultural, and artistic sense;
 Development – driven leaders and socially responsible change agents; and
 Execellent workers with high technological and technical expertise.

CURRICULUM MAP

The graduate of the of BS in Hotel Managementshould have developed the ability to:
LEVEL OF ARTICULATION IN THE
PROGRAM OUTCOMES
COURSE
a. Manifest adequate knowledge of tourism and hospitality industry in both local and international context Practiced with Supervision
b. Exemplify awareness of cultural, social and environmental, technological and economic impacts of hotel and restaurant, and tourism

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industry
c. Exhibit sense of consciousness for ethics in delivery of hospitality services Practiced with Supervision
d. Demonstrate effective interpersonal and communication skills and high degree of services orientation
e. Exhibit positive attitude and proper ethics in the multi-cultural workplace Practiced with Supervision

f. Demonstrate create innovative thinking in problem solving by formulating sound decisions Practiced with Supervision

g. Participate in the generation of new knowledge or in research and development of projects Practiced with Supervision

COURSE INFORMATION
Course Code:ICTAP 2 Course Title: Applied Business Tools and Technology (Property Management System) and Front Office Procedures

Course Description: This course identifies common tools, technology and techniques used in the tourism and hospitality industry. Design to primarily on student’s ability to
recognize, evaluate and integrate business technologies in order to create value, solve contemporary issues, and gain competitive advantage in what has become a tech-driven
business environment in the tourism industry. The student must know the technological principles of the functioning of ecommerce systems, various types of business models of e-
commerce systems, various forms of payment services in e-commerce, internet-based marketing. The student should be able to select and implement an effective strategy of e-
commerce for its tourism business.
Pre requisite: None Co-requisite: None
Credit Units: None
No. of Lecture hours: 3 Laboratory: None
Schedule/Platform:
Face-to Face Interaction (limited/if allowed) Online Interaction/Virtual Learning
Lecture: ____3_____hour/week Course site: (LMS)
Class Schedule: Tuesday- Thursday Other required online resources: (zoom, GMeet, FB, Messenger,etc.)
Classroom: Grandstand Chat Group: ICTAP 2- BSHM3C-3D
Consultation Schedule: Thursday 2:00-4:00
Consultation Venue/Platform: CCS Faculty Office

TEACHING-LEARNING MATRIX:

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 OUTCOMES – Time Allotment
ASSESSMENT Page 3 of 5
BASED
PROGRAM PERFORMANCE REFERENCES & OF LEARNING
COURSE TOPICS TEACHING AND
OUTCOMES INDICATOR RESOURCES OUTCOMES Lec Lab
LEARNING
(ALO)
(OBTL )
Manifest adequate Recognize all the business Chapter I. Common Flexible learning Quiz
knowledge of tools being Classified and Business Tools and Online with active use of
tourism and used in Tourism Industry Technology References: 1 multi-media Assignment
hospitality industry resources.
in both local and Summarize all the business Lesson 1: Common 2 minute-talk
international context tools being presented Business Tool Lecture
(PO.A) Terminologies

Lesson 2: Access and

use common
business tools
2.1 Examples of
Common Business
Tools
2.2Defining a
Business Tool 9

Lesson 3: Select and

use common
business technology

Lesson 4: Maintain
Technology

Manifest adequate Select the common Chapter Flexible learning Quiz

knowledge of business technology used II.Introduction to Online with active use of
tourism and in the business operation Business Technology References: 1 multi-media Web Research
hospitality industry and software application as resources.
in both local and well as its task Lesson 1:Business
international context Technology Video Presentation
(PO.A) Distinguish business 1.1 Business
technology to be used  Management Tools Peer-to-Peer
Exemplify awareness and its examples learning  through
of cultural, social interactive in-class
and environmental, Lesson 2: Software discussion
technological and applications may
economic impacts of include:
hotel and 1. Word processing
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REFERENCES:
A. Books
     1. Benckendorff, P. J. Sheldon, P. J. Fesenmaier, D. R. 2014. Tourism Information Technology.Published by CABI Text 2012

B.Online References:
Common Business Tools and Technology. Retrieved September 2020 from http://www.sxc.hu/ TM_Use_common_bus_tools_&_tech_310812.docx
1.
2. The Tourism Industry. Retrieved September 2020 from http://www.Teaching%20Documents/ICTAP%202/ictap_REFERENCE/TheTourismIndustry-AnOverview%20travel
%20agency%20operations.pdf
3. E-Commerce. Retrieved from September 2020 from https://www.scribd.com/presentation/4545628/Electronic-Commerce-Systems
The Property Management System – Sabre Basics. Retrieved September 2020 from https://www.scribd.com/document/382630043/Srs-Property-Management-System-for-
Programers

GRADING SYSTEM:Final Grade = [(Midterm Grade)] + [(Tentative Final Grade)]

The following are the recommended periodical grade components for this course:

GRADING SYSTEM
PART 1                                                                                                                                                                                   45%
Recitation/ Class Participation 15%
Course Outputs ( Project: Performed, Written, Reported) 30%
PART II                                                                                                                                                                                    55%   
Quizzes 10%
Long Tests ( Written / Practical ) 20% 
Exam ( Written / Practical ) 25%
TOTAL       100%

COURSE POLICIES: To pass this course, one must accumulate at least 75% through the course requirements discussed below.

COURSE REQUIREMENTS:
 Computer skills (Student must have basic background in manipulating computer)
 Interact with the LMS or other mode of communication (Group chats)
 Individual Outputs

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Prepared by: Checked and Verified by: 

ROMY RENZ D. ESPARAGOZA ISMAEL A. HAGUISAN III, Ph.D

Course Instructor Program Head, BSHM
Email:romyrenz.esparagoza@antiquespride.edu.ph
Contact No. 639176266142

Other Instructor:

MELIZA C. MINEZ ISHA JANE D. AMAR

Course Instructor Course Instructor
Email:meliza.minez@antiquespride.edu.ph Email:ishajane.amar@antiquespride.edu.ph
Contact No. 639359205240 Contact No. 639365240482

Recommended for Approval by: Approved by:

LOVELLA C. FLORES, DBM-HM BEVERLY D. FRANCISCO, M.A. Ed, RGC

Associate Dean, CBM Director for Academic Affairs

VAA- FM-001 Rev.02/ 08-23-21