Mujeeb Alam

Email: alam36366@gmail.com
Mob. No. +917668488571
ABOUT MYSELF
I am a Production Support Engineer specialized in software and IT management for mid-
level to high-level clients. I have extensive experience in working on code level issues
finding error and bugs and fix them with the help of development team. The experience,
which I have gained over 2.5 years, has assisted me in developing a wide range of relevant
skills, which includes working in Unix OS to create tools to reduce repetitive and manual
tasks, developing and managing SQL scripts in Oracle SQL Developer and various other
support applications and tools.

PROFESSIONAL CAREER

Company Tata Consultancy Services (August, 2019 - Present)

Designation System Engineer
Role Production Support Executive

WORK EXPERIENCE
• I am experienced with Front end Customer interaction and excellent written and verbal
communication.
• Understanding customer issues and providing quick resolution via direct
communication, mail, chat, phone etc.
• Working in experience in multi team environment, P2P application monitoring and
support, handling/notifying application/network issues, categorising issues/tickets and
reach out to needed team members quickly.
• Reporting skills to provide daily /weekly/monthly reports and highlighting any issues
to next levels, good English and Hindi communication skills and good inter-personnel
skills.
• Doing analysis related to queries using Oracle SQL Developer features and provide
recommendations for improving performance.
• Perform database management tasks such as storage management, backup and
recovery.
• Prepare DDL and DML queries on Oracle SQL Database as per request.
• Work with application development, server teams and storage to ensure efficiency and
effectiveness.
• Work on Autosys scheduler.
• Transfer of files from one server to another server in Unix box as per requirement.
• Prepare cardinal documents which provide enhancement in support related activities.
• Monitor and test application performance for potential bottlenecks, identify possible
solutions, and work with developers in order to implement those fixes in UAT and
PRODUCTION environments.
 • Perform detail analysis of log files and provide in-time resolutions to users at the time
of failures.
• Upgrade system documentation with all the details of applications, processes, and
functions, including flowcharts and data models.
• Proactively ensured the highest levels of system and infrastructure availability.
• Maintain and provide substantial support and bridged the gap between the Business
users and the Onshore team in order to sustain efficient system performance,
maintenance and optimization.
• Manage internal systems, performed troubleshooting and minimized downtime.
• Acknowledge and resolve problem tickets raised by Business users, and also
create documentation of issues with their detailed resolutions for in-future on time
resolution.

SKILLS:
Operating system Windows, Unix.
Programming PL/SQL, Unix Shell Scripting, Python
Language
Tools Oracle SQL Developer, Tectia, MS Excel, Autosys and
ServiceNow Incident Management.
Database Oracle SQL.
Communication Excellent written and verbal communication skills.

EDUCATION

Qualification Institute Year of passing Score(%/CGPA)

B. Tech (Computer Science) KEC, Ghaziabad 2019 73%

AWARDS
• Fresco Play Miles Award for Continuous and Outstanding Learning (21 December,th

2020)
• Star Team Award (02 October, 2020)
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