List of Figures

Figure 1 The Schematic Diagram Showing

the Interplay of the Variables of the Study 10
Figure 2. Malaybalay City’s map showing the
three establishments 12

List of Tables

TABLE 1 Tangible Factor15

TABLE 2 Reliability Factor 16
TABLE 3 Responsiveness Factor 17
TABLE 4 Assurance Factor 17
TABLE 5 Empathy Factor 18

ACKNOWLEDGEMENT

First and foremost, we would like to express our gratitude to The Lord God Almighty,
for being with us during the difficulties, for without his showering blessing we might
not be able to complete this research paper. We will keep on trusting you.

To our parents that supported us emotionally and financially during our conducting of
research. For the support and understanding while we were making the research
paper. For the words of encouragements to all those nights that we've spent making
the research paper.Your prayers for us was what sustained us this far.

We would also like to extend our gratitude to our Practical Research Teacher, Maam
Charlene Daguplo, for guided us through out the way. Also, to all panelists, for
sharing their knowledge and expertise. Without their corrections and help this
research would not be possible.
Appreciations also goes to our respondents, who willingly helped and cooperate
which has made the research done. We would like to give thanks for the time and
knowledge that you have given us to conduct this research paper.

And lastly to our selves, for not giving up no matter how hard it already is. For trying
our best to completely finish our research paper. We are extremely proud of our
selves for completing this research paper

THE RESEARCHERS