Final Examination Bshm24

Cavite State University-Naic FINAL EXAMINATION
First Semester: 2022-2023 Bachelor of Science in Hospitality Management

Instructor: Ms. Abigail Sarita-Limos BSHM 24 – Supply Chain Management in Hospitality
Name: Score:
Date: 80
Course/Year/ Section:
I. MULTIPLE CHOICE.
Direction: Read and analyze the following items. Write only the letter of the correct answer on the spaces
provided.
1. The process of strategically managing the procurement, movement and storage of materials, parts and finished inventory
(and the related information flows) through the organization and its marketing channels in such a way that current and future
profitability are maximized through the cost-effective fulfilment of orders.
a. logistics
b. retailing
c. manufacturing
d. supply chain
2. The focus of _______________________ is on co-operation and trust and the recognition that, properly managed, the
‘whole can be greater than the sum of its parts’.
a. inventory management
b. property management
c. logistics management
d. supply chain management
3. Which of the following is NOT a part of the supply chain flow?
a. customer
b. manufacturer
c. distributor
d. real estate agent
4. Seeking a sustainable and defensible competitive advantage has become the concern of every manager who is alert to
the realities of the marketplace. It is no longer acceptable to assume that good products will sell themselves, neither is it
advisable to imagine that success today will carry forward into tomorrow.
a. both statements are correct

b. statement 1 is correct while statement 2 is incorrect
c. both statements are incorrect
d. statement 2 is correct while statement 1 is incorrect
5. Below are the features of supply chain management EXCEPT:
a. Being able to access unstructured data from social media, structured data from the Internet of Things (IoT) and more
traditional data sets available through traditional ERP and B2B integration tools.
b. It can deliver excellent and effective products and services as smooth as possible due to structured workflow.
c. Analytics capabilities must be scaled with data in real time. Insights will be comprehensive and fast. Latency is
unacceptable in the supply chain of the future.
d. Improving collaboration with suppliers increasingly means the use of cloud-based commerce networks to enable multi-
enterprise collaboration and engagement.
6. It involves the movement of goods from a supplier to a customer. This supply chain management flow also concerns
customer returns and service needs.
a. information flow
b. services flow
c. product flow
d. financial flow
7. Sales customer management system is to drive sales and increase the pipeline of new customers and prospects.
Emphasis is placed on the sales cycle from tracking leads to closing deals. On the other hand, collaborative customer
management system integrated dedicated customer service support with sales and marketing. Often features multiple
contact points including responsive online chat, mobile, email, and social media.

8. The evolution of supply chain management has been characterized by increasing integration of separate tasks, a trend
underlined in the 1970s as a key area for future productivity improvements since the system was highly fragmented. This
process moved further in the 1990s as globalization incited functional integration and the emergence of logistics in a true
sense.

9. It can be defined as a close calibration and collaboration within a supply chain, mostly with the application of shared
management information systems.
a. responsiveness
b. integration management
c. globalization
d. financial sophistication
10. It is the part of the supply chain dedicated to providing service on products. It addresses the supply of parts, materials,
personnel, and services needed to provide timely and effective product service, such as repair and maintenance.
a. service product
b. service benefit
c. cost minimization
d. dwell time minimization
11. A manufacturing management strategy of doing more with less. It is based on the concept of creating more goods and
services while using fewer resources and creating less waste and pollution.
a. Cost Efficiency
b. Cost Reduction
c. Eco Efficiency
d. Cost Minimization
12. This refers to the production of goods using labor, machinery, tools and biological or chemical processing or formulation.
a. Manufacturing
b. Purchasing
c. Supply Chain
d. Procurement
13. Arjhade is a bakeshop owner. He has multiple repeat customer due to good customer service and quality cakes that
they are offering. One day, Aira Mae ordered to him a 3-tier cake for her birthday celebration. Upon receiving the order and
full payment, that’s the only time, Arjhade will but the raw materials and bake the cake. Given the scenario, which type of
manufacturing method has been showed?
a. Make to Fit
b. Make to Order
c. Make to Stock
d. Make to Supply
14. A strategies in manufacturing which expresses the degree in which raw materials are consumed, incorporated, or
wasted, as compared to previous measures in construction projects or physical processes.
a. cost minimization
b. eco efficiency
c. material efficiency
d. cost efficiency
15. It involves the direct purchase of raw goods, machinery, and wholesale goods that directly contribute to the company’s
product.
a. Direct Procurement
b. Indirect Procurement
c. Mixed & Match
d. Tailor Fit Purchase
16.One of the stages of procurement wherein the vendor delivers the promised goods/services within the stipulated timeline.
After receiving them, the purchaser examines the order and notifies the vendor of any issues with the received items.
a. Solicitation
b. Order Management
c. Delivery
d. Invoices
17. The management of all processes involved in obtaining the goods and services necessary for manufacturing products
and providing services to customers.
a. Logistics
b. Manufacturing
c. Supply Chain Management
d. Procurement
18. Procurement plays a vital role in ensuring continuity of supply, reducing costs, sourcing from qualified suppliers, and
ensuring that the quality of goods and services is maintained. However, procurement cannot accomplish these tasks without
a close working relationship with several other functions within a firm, including top management, operations, engineering,
marketing, quality assurance, and finance. This falls under what objectives of procurement?
a. Supporting operational requirements

b. Partnering with suppliers
c. Working with other functional groups
d. Supporting organizational goals and objectives
19. This type of procurement can involve hiring temporary staffers, leasing software, and bringing in short-term vendors to
work at an event or seminar.
a. direct procurement
b. indirect procurement
c. product procurement
d. service procurement
20. These are written, or electronic documents raised by internal users/customers seeking the procurement team’s help to
fulfill an existing need. It comprises key information that is required to procure the right goods, services, or works.
a. purchase slip
b. purchase requisition
c. billing statement
d. punch list
21. Procurement directly impacts the quality of the overall products sold by companies, because it is responsible for
purchasing raw materials and other unfinished or finished goods. The quality of raw and other materials used in producing
goods almost always affects the quality of the end products.

22. This type of procurement can involve hiring temporary staffers, leasing software, and bringing in short-term vendors to
work at an event or seminar.
a. direct procurement
b. indirect procurement
c. inters department procurement
d. services procurement
23. What happens under the need recognition stage of procurement?
a. enables businesses to sketch out an accurate plan for procuring goods and services in a timely manner and at a
reasonable cost.
b. It comprises key information that is required to procure the right goods, services, or works.
c. Approved purchase requests become POs, while rejected requests are sent back to the requisitioner with the reason for
rejection
d. The vendor delivers the promised goods/services within the stipulated timeline.
24. This method is like make to stock, except the factory will produce component parts in anticipation of orders for assembly.
a. makes to order
b. makes to assemble
c. makes to stock
d. makes to deliver
25. The act of saving money by changing a product or process to work in a better way. This is done to improve the
organization's bottom line by decreasing procurement costs and improving efficiencies across the board.
a. cost efficiency
b. cost minimization
c. services efficiency
d. cost cutting
26. Efficient manufacturing is all about demand for finished goods and the supply by the manufacturers. One of the key
early steps in the manufacturing cycle is the placement of orders for the manufacture of a certain quantity of products.

27. The final stage in the manufacturing process involves _____________.
a. returns
b. delivery
c. transportation
d. inventory
28. One of the stages of procurement wherein the vendor delivers the promised goods/services within the stipulated
timeline.
a. Solicitation
b. Order Management
c. Delivery
d. Invoices
29. For a company to grow and remain profitable, procurement can help increase revenues and reduce costs and
expenses. Using effective procurement strategies, organizations can position themselves to be competitive on both the
quality and pricing of their products and services.

30. Many firms face the challenge of remaining competitive in the face of highly competitive world markets. A firm’s ability
to effectively develop and execute strategic plans is not a major factor in generating future earnings and can even be
critical to the firm’s survival.

31. A systematic approach to sourcing, storing, and selling inventory—both raw materials (components) and finished
goods (products).
a. warehouse management
b. procurement management
c. order management
d. inventory management
32. Are any items used to manufacture components or finished products. These can be items produced directly by your
business or purchased from a supplier.
a. work in progress inventory

b. MRO goods
c. raw materials
d. finished goods
33. Toyota Corporations is a big company that produces various types of automobiles. Every year they are targeting a
total of 10 million car inventories. Last December 2022, they sold a total of 3 million units resulting to hit their targets.
Given the scenario, which types of inventories is being taken place?
a. work in progress inventory

b. MRO goods
c. raw materials
d. finished goods
34. This method banks on the notion that it is almost always cheaper to purchase and ship goods in large volume. It is
one of the predominant techniques in the industry, which can be applied for goods with high customer demand.
a. bulk shipments
b. just in time
c. ABC inventory
d. backordering
35. Just in Time (JIT) inventory management increase the volume of inventory that a business keeps on hand. It is
considered a risky technique because you only purchase inventory a few days before it is needed for distribution or sale.

36. Below are some of the challenges encountered in inventory management EXCEPT
a. poor processes
b. getting accurate stock details
c. changing customer demand
d. poor transportation services
37. A supply chain refers to the movement of products from one location to another, which begins at the start of the supply
chain as materials make their way to the warehouse and continues all the way to the end user with the customer’s order
delivered at the doorstep.
a. delivery
b. transportation
c. ordering system
d. inventory
38. A logistics platform that uses technology to help businesses plan, execute, and optimize the physical movement of
goods, both incoming and outgoing, and making sure the shipment is compliant, proper documentation is available.
a. delivery management system

b. transportation logistics
c. logistics management services
d. transportation management system
39. Chloe Margareth Limos is direct supplier of wines in General Trias Cavite. Her company is holding 75 resellers from
various stores. One of the owners’ strategies in selling the products is allowing her distributors to get an equal number of
supplies without getting paid in advance. The distributors will only pay the sold items and return the unsold ones. Given the
scenario, which type of inventory techniques is being taken place?
a. direct selling
b. consignment
c. back ordering
d. bundling
40. To maximize turnover, you must know what inventory to prioritize. All products are created equal.

41. It refers is a facility that, along with storage racks, handling equipment and personnel and management resources,
allows us to control the differences between the incoming flow of goods and materials.
a. Branches
b. Warehouse
c. Warehousing
d. Storage
42. There are how many categories of warehouses as the most frequently use storage facilities of products and materials.
a. 4
b. 5
c. 6
d. 7
43. Warehouse management refers to the oversight of operations in a warehouse. This includes receiving, tracking, and
storing inventory, as well as training staff, managing shipping, workload planning, and monitoring the movement of goods.

44. Habibi Corporations is the leading supplier of beddings to various hotel brands locally and abroad. One of their practices
to have an efficient and effective operations is by making sure that their warehouse is free from accidents. Habibi
Corporations have a monthly inspection of electrical wirings, sewage, and air conditioning systems to make sure that all
equipment’s and machines are free from danger. Given this action, in what tennets of warehouse management does this
action fall under?
a. safety
b. security
c. accuracy
d. efficiency
45. Warehouses only serve as intermediary storage facilities. But they provide the ability for supply chain managers to
reduce costs by optimizing inventory purchases, saving shipping costs and speeding up delivery times.

46. It refers to a type of warehouses that uses automation systems and interconnected technologies to receive products,
put them away, pick them for orders, ship them, and keep an accurate inventory count.
a. warehouse automation
b. artificial intelligence warehouse
c. smart warehouse
d. automated warehouse
47. Carlito’s Hub supplies perishable items through different restaurants and airlines in the country. Most of their products
are being stored in a cool place to achieve sustainability. Given this, which type of warehouses can prolong the storage life
of their products?
a. refrigerator
b. freezer facility
c. cold storage
d. dry warehouses
48. Also called “customs” warehouses, is a building in which imported goods may be stored, manipulated, or undergo
manufacturing operations without payment of duty for five years from date of acceptance.
a. bonded warehouse
b. government warehouse
c. on demand storage
d. distribution center
49. Refers to the oversight of operations in a warehouse. This includes receiving, tracking, and storing inventory, as well as
training staff, managing shipping, workload planning, and monitoring the movement of goods.
a. warehouse design
b. warehouse management
c. warehouse operation
d. warehouse administration
50. Warehouse management encompasses the principles and processes involved in running the day-to-day operations of
a warehouse. At a high level, this includes receiving and organizing warehouse space, scheduling labor, managing
inventory, and fulfilling orders.

51. The process by which a company structures and manages the supply chain to identify the right balance between
inventory, transportation, and manufacturing cost.
a. supply chain network

b. supply chain administration
c. supply chain operation
d. supply chain design
52. Dell Technologies is one of the leading manufacturer and supplier of various gadgets known to people. Their operation
has been scattered for more than a decade in different locations locally and internationally. Given this, in what focuses of
supply chain design their operation will fall under?
a. local
b. domestic
c. global
d. intra-regional
53. Below are the global supply chain strategies EXCEPT:
a. Perform accurate demand forecasting to know the market better and react to the changes immediately.
b. Develop a responsive and flexible supply chain with accurate planning and integrated solutions at hand.
c. Align product development with supply and manufacturing operations to speed up successful innovation.
d. Linking with various businesses like company’s operation for growth and development.
54. Executives need to integrate a green approach into their SCM as a core element of logistics. Adopting green initiatives
can bring supply chain processes to the next level, from cost-effective alternative sources of power to better company
image.

55. At the strategic level, issues that are discussed include the following EXCEPT:
a. establishing customer demand

b. carrying out innovations and experiments to meet customer demand
c. ensuring that supply is consistent, and the demand is met
d. calculating costs
56. The process of building and modeling a supply chain to better understand the costs and time associated with bringing
goods to market with the resources and locations available.
a. supply administration
b. supply chain network design
c. supply global chain
d. supply chain operation
57. In the supply chain network design under tactical level, planning on how the _______________ must be met is done.
At this level, the decisions that are made impact the cost and the effectiveness of the supply chain.
a. short term goals

b. long term goals
c. operational goals
d. day to day operational goals
58. At this level, the decisions taken are implemented and the day-to-day operations are managed to fulfil the goals
determined during the first two steps. Planning, analysis, and changes are conducted to keep the supply chain optimized.
a. tactical level
b. strategic level
c. dimensional level
d. operational level
59. A method of examining the current and historical performance of the operations and maintenance (steady state)
investments and measuring that performance against an established set of cost, schedule, and performance parameters.
a. operational management
b. operational analysis
c. operational administration
d. operational design
60. JP Morgan Chase is an international company that practices interrelationships with its stakeholders. The organization
is making sure that they are building an excellent rapport with their stakeholders by improving their customer satisfaction
ratio. Given the scenario, in what operational analysis techniques & methods does JP Morgan Chase Co exemplified?
a. customer driven strategies

b. corporate strategy
c. core competencies
d. product & service development
61. Below are the methods and techniques of operational analysis EXCEPT:
a. a. customer driven strategies

b. analysis of supply & demand
62. The short-term goals may include at the tactical level of supply chain network design are the following EXCEPT:
a. Ensuring transportation needs are met

b. Developing methods to synchronize supply and demand better
c. Finding methods to make the chain more effective
d. Gathering of the required materials and human resources
63. Without a stable supply of goods, companies won’t be able to reach the appropriate service levels. This might lead to
dramatic losses and, which is more serious, supply shortages. This focuses on which among the global supply chain
strategies?
A. Ensure a regular supply of products that can be easily predicted.

B. Foster green initiatives within global supply chain management to enhance the company’s reputation and overall
business.
C. Align product development with supply and manufacturing operations to speed up successful innovation.
D. Develop a responsive and flexible supply chain with accurate planning and integrated solutions at hand.
64. The integration of edge tools, like autonomous cars, interconnected devices for warehousing and inventory
management, Blockchain smart contracts, AI-based drones, give businesses the following benefits EXCEPT:
a. better collaboration across the entire chain.

b. easier prediction of sourcing and supply events.
c. real-time transportation tracking.
d. highest percentage of revenue outcome
65. The precise demand forecasting allows companies to cut the overhead expenses associated with overstocking. When
there is an excessive amount of inventory in your warehouse, you do not need pay extra for their storage.

66. At the ______________, planning is done where the entire groundwork of how the supply chain will work is carried out.
a. tactical level
b. strategic level
c. dimensional level
d. operational level
67. The network design in supply chain holds huge advantages in the longer run for a business. An efficient supply chain
can result into increasing the customer satisfaction.

68. A successful network design can create a competitive advantage for a business. Highly optimized supply chain has
become an easy goal to be achieved by a lot of businesses.

69. Makati Shangri-La Hotel is one of the leading hotel chains in the world and a well-known for its exceptional products
and services. For them to maintain their presence to the global market, they make sure that their digital media presence is
stronger and broader as always. This is for them to gather wide reach of audiences. Which help them to create and attract
customers. Given this, in what aspect of global supply chain methods and techniques that their actions fall under?
a. customer driven strategies

b. analysis of supply & demand
70. The development of competitive priorities comes from the creation of a corporate strategy, market analysis, defining
core processes and conducting a needs analysis. To create competitive priorities, an organization evaluates operational
costs, the quality of a product or service, the time it takes to develop and deliver a good or service and the flexibility of a
good or service about variety, volume, and customization.

71. It is a risk that includes the organization’s negative impact on water, air, and soil because of discharges, emissions, and
other forms of waste.
a. economic risk
b. political risk
c. environmental risk
d. socio political risk
72. Qualitative measurements are ways of gaining a deeper understanding of a topic. Measurement is subjective and can
be identify by numbers.

73. Wolfgang Corporations is operating for 125 years already in the food and beverage industry. Their business is continuing
to become successful because of their corporate actions. One of these actions is treating their employees fairly and without
prejudice. Given the scenario, which elements of supply chain sustainability is being taken in consideration?
a. social justice
b. social equity
c. social balance
d. social responsibility
74. Below are the coverage of legal risk EXCEPT:
a. misuse of intellectual property

b. falsification of documents
c. avoiding breach of contracts
d. violation on employee rights
75. These risks can range from an unexpected or unfavorable change in exchange rates all the way to a supplier’s
bankruptcy.
a. foreign exchange risk

b. financial risk
c. monetary issue
d. money problem
76. There are how many types of financial risk in supply chain?
a. 5
b. 6
c. 7
d. 8
77. It involves principles, ethics, morals, and philanthropic expectations of the society from a business. This means every
person in a sustainable supply chain is treated fairly, equally and in line with human rights requirements.
a. economic risk
b. political risk
c. environmental risk
d. socio political risk
78. It involves protecting the environment from potential harm caused due to supply chain activities like production, storage,
packaging, transportation, and other minute operations.
a. economic responsibility
b. political responsibility
c. environmental responsibility
d. socio political responsibility
79. Quantitative measures are the assessments used to measure the performance and compare or track the performance
or products. Quantitative data are measures of values or counts and are expressed as numbers.

80. Forward integration occurs when a company decides to buy another business that makes an input product for the
acquiring company's product. On the other hand, Backward integration occurs when a company decides to take control of
the post-production process.


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Cavite State University-Naic FINAL EXAMINATION

First Semester: 2022-2023 Bachelor of Science in Hospitality Management

3. Which of the following is NOT a part of the supply chain flow?

a. both statements are correct

5. Below are the features of supply chain management EXCEPT:

a. both statements are correct

a. both statements are correct

a. Supporting operational requirements

a. both statements are correct

23. What happens under the need recognition stage of procurement?

a. both statements are correct

a. both statements are correct

a. both statements are correct

a. work in progress inventory

a. work in progress inventory

a. both statements are correct

a. delivery management system

a. both statements are correct

a. both statements are correct

a. both statements are correct

a. both statements are correct

a. supply chain network

53. Below are the global supply chain strategies EXCEPT:

a. both statements are correct

a. establishing customer demand

a. short term goals

a. customer driven strategies

a. a. customer driven strategies

a. Ensuring transportation needs are met

A. Ensure a regular supply of products that can be easily predicted.

a. better collaboration across the entire chain.

a. both statements are correct

a. both statements are correct

a. both statements are correct

a. customer driven strategies

a. both statements are correct

a. both statements are correct

74. Below are the coverage of legal risk EXCEPT:

a. misuse of intellectual property

a. foreign exchange risk

a. both statements are correct

a. both statements are correct

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