LTE KPIs Root Cause Analysis For KPI Issue

Doc.
Code (deleted as required)
Root Cause Analysis for xxx
Issue 011
Date 2010-07-02
HUAWEI TECHNOLOGIES CO., LTD.
Copyright © Huawei Technologies Co., Ltd. 2010. All rights reserved.

No part of this document may be reproduced or transmitted in any form or by any means without prior written
consent of Huawei Technologies Co., Ltd.
Issue 01 (2016-04-07) Huawei Proprietary and Confidential i

Copyright © Huawei Technologies Co.,
Ltd
Trademarks and Permissions
And other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd.
All other trademarks and trade names mentioned in this document are the property of their respective holders.
Notice
The purchased products, services and features are stipulated by the contract made between Huawei and the
customer. All or part of the products, services and features described in this document may not be within the
purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information,
and recommendations in this document are provided "AS IS" without warranties, guarantees or
representations of any kind, either expressed or implied.
The information in this document is subject to change without notice. Every effort has been made in the
preparation of this document to ensure accuracy of the contents, but all statements, information, and
recommendations in this document do not constitute the warranty of any kind, express or implied.
Huawei Technologies Co., Ltd.

Address: Huawei Industrial Base
Bantian, Longgang
Shenzhen 518129
People's Republic of China
Web site: http://www.huawei.com
Email: support@huawei.com
Issue 01 (2016-04-07) Huawei Proprietary and Confidential ii

Ltd
SR5980568 Root Cause Analysis for KPI Deterioration
Issue in Omantel Oman Contents
About This Document
Trouble Ticket Information

Trouble Ticket 5980568
Number
Prepared by Wang Zhijian 00167848
Approved by Zhangjun 00152836
Approval Date 2016 – 4 - 7
Revision History
Issue Date Author Change Description
01 2014-08-20 Wang Zhijian This is the first issue

00167848
Issue 01 (2016-04-07) Huawei Proprietary and Confidential iii

Ltd
Issue in Omantel Oman Contents
Contents
About This Document...................................................................................................................iii

1 Basic Information.......................................................................................................................1-1
2 Problem Description..................................................................................................................2-1
3 Problem Analysis.......................................................................................................................3-1
4 Root Cause...................................................................................................................................4-1
5 Corrective Action........................................................................................................................5-1
5.1 Workaround....................................................................................................................................................5-1
5.2 Solution...........................................................................................................................................................5-1
6 Preventive Action.......................................................................................................................6-1
7 FAQ...............................................................................................................................................7-2
Issue 01 (2016-04-07) Huawei Proprietary and Confidential iv

Ltd
Issue in Omantel Oman 5 Corrective Action
A Basic Information
Product Name Version
BTS3900 V100R009C00SPC230
Issue 01 (2016-04-07) Huawei Proprietary and Confidential 1

Ltd
B Problem Description
Customers complain after power parameters changed from March, many KPI deteriorate,
including RRC setup success rate, call drop rate, handover success rate and so on. And ask
analysis the reason and provide solution.

Ltd
C Problem Analysis
C.1 Confirm the issue phenomenon

According to customers’ description, check all KPI counter and found RRC setup success
rate, eRAB setup success rate, call drop rate, handover success rate deteriorate from March
14th.
And the KPI trend line as below.
Figure1 RRC and eRAB Setup Success Rate

Ltd
Figure2 Call Drop Rate
Figure3 Handover Execution Success Rate
C.2 Analysis RRC setup and eRAB fail

C.2.1 Counter analysis
Check the RRC setup fail counter reason. ‘L.RRC.SetupFail.NoReply’ is the main reason
which caused RRC setup fail. This means two possibilities, one is UE not receive the message
4, the other is eNodeB not received message 5.

Ltd
Figure4 No-Reply Caused RRC Setup Fail
Check the eRAB Setup fail counter reason (See figure 5). ‘L.E-RAB.FailEst.RNL’ and ‘L.E-
RAB.FailEst.MME’ are the main reason for eRAB setup success rate deterioration.
For ‘L.E-RAB.FailEst.MME’, check all fail procedure from CHR (See figure 6), it failed
caused by air procedure fail. For example, eNodeB not received ‘secure mode complete
message’ or ‘UE capability information’.
So, whatever ‘L.E-RAB.FailEst.RNL’ or ‘L.E-RAB.FailEst.MME’ all are caused by radio
reason.
Figure5 eRAB Setup Fail
Figure6 L.E-RAB.FailEst.MME Caused by Air Reason

Ltd
Check the user locations, much more cell edge users try to access the network. Figure 7
showed the Average TA index increased. And check every index value, figure 8 shows index 6
and index 7 increases sharply.
According counter definition, index 6 (TA between 46 and 85) means the distance between
UE and eNodeB is 3588meters to 6630meters and index 7 (TA between 86 and 185) means
the distance between UE and eNodeB is 6708 meters to 14430 meters.
Figure7 TA Index Increased
Figure8 TA Index=6 and TA Index 7 Increased Sharply
So, it is suspect that much more cell edge user wants to access the LTE network and because
of poor air condition, which caused RRC and eRAB setup fails.
Next step, should confirm this point from CHR.
C.2.2 CHR analysis

According the CHR not sampling result, most of RRC or eRAB setup fail are caused by poor
air condition.
For example, when RRC or eRAB setup fails, it shows uplink RSRP and SINR all are bad.
UE power is used up. By these, it can confirm that UE located at uplink poor air condition.

Ltd
Figure9 Poor Air-Condition for UE
C.2.3 Configure file analysis

Check the typical site configure file, it shows that the cell radius is 10000 meter. But from the
analysis result as before, the distance for many users are 6708 meters to 14430 meters. So,
there are some user access the network exceed the cell radius.
C.2.4 Conclusion
Much more cell edge user accesses the network, but because of uplink poor coverage, these
users have lower RRC setup success rate and eRAB setup success rate.
C.3 Analysis call drop fail

Check the counter reason for call drop, radio reason is the main reason for call drop. And the
second reason is handover fail (See figure 10).
Figure10 Call drop counter reason
And from the RRC re-establish times and re-establish success rate, it is showed that re-
establish times increase but the success rate decreased.

Ltd
Figure11 RRC Re-Establish
So, it suspects that the coverage changed. Because re-establish success rate decrease, it means
re-establish fail with no-context increase, X2 link or NRT not satisfy.
Next step, should analysis the call drop reason from CHR.
C.3.2 CHR analysis

Analysis the typical site’s CHR, it shows over 60%’s call drop caused uplink weak coverage.
This is the same as RRC setup fail.
Figure12 CHR Statistic for Call Drop
According the CHR result, check the uplink interference, it show after March 14 th , the
uplink interference increased.
Figure13 Uplink interference increase

Ltd
C.3.3 Conclusion
Coverage is the main reason for call drop.
C.4 Analysis Handover

Analysis the counter, it shows all (including inter-eNB, intra-eNB, inter-freq, inra-freq)
handover success rate are deteriorate.
Figure14 Inter-eNB and Intra-eNB Handover Success Rate
Figure15 Inter-Freq and Intra-Freq Handover Success Rate

Ltd
C.4.2 CHR analysis

From typical analysis, lack many neighbor cell relations which will caused handover not in
time and caused handover fail or call drop.
Figure16 Lack of NRT
C.4.3 Conclusion
Coverage changed, and lack many NRT caused handover not in time.

Ltd
D Root Cause
Power increase caused signal coverage changed.

1. For RRC and eRAB setup fail, it has two reasons,
1) User access network exceed cell radius;
2) User locate at cell edge, caused more weak coverage;
2. For Call Drop, it also has two reasons,
1) Lack X2 and NRT cause re-establish success rate decrease with no context;
2) Coverage changed cause weak coverage call drop;
3. For handover fail, it has one reason,
1) Lack NRT caused can’t handover in time.

Ltd
E Corrective Action
E.1 Workaround
1. For RRC and eRAB setup: Changed the cell radius. But if cell radius changed, it should
adjust the relate parameter, like root sequence.
2. For call drop, activate X2 auto setup;
3. For handover, activate ANR.
But for these methods, just can optimize the KPI, but can’t solve this issue.
E.2 Solution
Roll back the parameter or RF adjust, but Huawei recommend roll back the parameter.
Customers want to increase the LTE traffic, and adjust these parameters, this is not reasonable
action. At the same time, from the result, these parameters changed the coverage caused many
KPI deteriorate.
So, roll back these parameter is good method.

Ltd
F Preventive Action
NA

Ltd

LTE KPIs Root Cause Analysis For KPI Issue

Uploaded by

Copyright:

Available Formats

You might also like

LTE KPIs Root Cause Analysis For KPI Issue

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

LTE KPIs Root Cause Analysis For KPI Issue

Uploaded by

Copyright:

Available Formats

Doc.

Code (deleted as required)

Root Cause Analysis for xxx

HUAWEI TECHNOLOGIES CO., LTD.

Copyright © Huawei Technologies Co., Ltd. 2010. All rights reserved.

Issue 01 (2016-04-07) Huawei Proprietary and Confidential i

Huawei Technologies Co., Ltd.

Web site: http://www.huawei.com

Issue 01 (2016-04-07) Huawei Proprietary and Confidential ii

About This Document

Trouble Ticket Information

Prepared by Wang Zhijian 00167848

Approved by Zhangjun 00152836

Approval Date 2016 – 4 - 7

01 2014-08-20 Wang Zhijian This is the first issue

Issue 01 (2016-04-07) Huawei Proprietary and Confidential iii

About This Document...................................................................................................................iii

Issue 01 (2016-04-07) Huawei Proprietary and Confidential iv

Product Name Version

Issue 01 (2016-04-07) Huawei Proprietary and Confidential 1

Issue 01 (2016-04-07) Huawei Proprietary and Confidential 1

C.1 Confirm the issue phenomenon

Figure1 RRC and eRAB Setup Success Rate

Issue 01 (2016-04-07) Huawei Proprietary and Confidential 1

Figure2 Call Drop Rate

Figure3 Handover Execution Success Rate

C.2 Analysis RRC setup and eRAB fail

Issue 01 (2016-04-07) Huawei Proprietary and Confidential 2

Figure4 No-Reply Caused RRC Setup Fail

Figure5 eRAB Setup Fail

Figure6 L.E-RAB.FailEst.MME Caused by Air Reason

Issue 01 (2016-04-07) Huawei Proprietary and Confidential 3

Figure7 TA Index Increased

Figure8 TA Index=6 and TA Index 7 Increased Sharply

C.2.2 CHR analysis

Issue 01 (2016-04-07) Huawei Proprietary and Confidential 4

Figure9 Poor Air-Condition for UE

C.2.3 Configure file analysis

C.3 Analysis call drop fail

Figure10 Call drop counter reason

Issue 01 (2016-04-07) Huawei Proprietary and Confidential 5

Figure11 RRC Re-Establish

C.3.2 CHR analysis

Figure12 CHR Statistic for Call Drop

Figure13 Uplink interference increase

Issue 01 (2016-04-07) Huawei Proprietary and Confidential 6

C.4 Analysis Handover

Figure14 Inter-eNB and Intra-eNB Handover Success Rate

Figure15 Inter-Freq and Intra-Freq Handover Success Rate

Issue 01 (2016-04-07) Huawei Proprietary and Confidential 7

C.4.2 CHR analysis

Figure16 Lack of NRT

Issue 01 (2016-04-07) Huawei Proprietary and Confidential 8

Power increase caused signal coverage changed.

Issue 01 (2016-04-07) Huawei Proprietary and Confidential 1

Issue 01 (2016-04-07) Huawei Proprietary and Confidential 1

Issue 01 (2016-04-07) Huawei Proprietary and Confidential 1

You might also like