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From Assessment To Purchase - A Three-Stage Model - En.es
From Assessment To Purchase - A Three-Stage Model - En.es
http://dx.doi.org/10.1123/jsm.2015-0358
© 2016 Human Kinetics, Inc. ARTICLE
In this research we develop a comprehensive model of sponsorship effects accounting for behavioral outcomes
such as actual purchase, purchase intentions, and word-of-mouth referral intention. We recombine constructs that
have been traditionally considered separately into three stages—assessment, elaboration, and behavior.We collect
data on actual customers of Nike and Adidas flagship stores during the FIFAWorld Cup sponsorship. Basing on our
results, we provide a consumer-oriented perspective on the role of attitude toward the brand, fit, and involvement
with the event in determining customer reaction to sponsorship activities.
Sponsorships are intended to trigger individual too often seem based upon faith, rather than objective,
consumers’ reactions that transcend monetary return and measurable results” (Mark Phelps, quoted in Cornwell &
that encompass the development of individuals’ positive Kwak, 2015, p. 134). Thus, it should come as no sur- prise
attitudes toward a brand through involvement in the that the Journal of Sports Management dedicated a special
sponsored activities. Thus, researchers should take a issue in 2015 to advancing the understanding of
comprehensive approach and avoid studying the effects of sponsorship-linked marketing.
sponsorships in terms of measures of return on investment In summary, scholars in sport sponsorship perfor-
alone, to understand which features of sponsorships drive mance are currently facing two main challenges. First,
consumer attitudes and reactions, to frame the sponsorship effectiveness has been addressed inmultiple,
sponsorship within the overall communication strategy of heterogeneous contributions that have adopted either a
the sponsor brand (Jacobs, Pallav, & Surana, stock market perspective (e.g., Bouchet, Doellman, Troilo,
2014). Accordingly, this research includes a more com- &Walkup, 2015; Martinez & Janney, 2015) or a consumer
prehensive viewof sponsorship—andmore specifically of perspective related to fans’ engagement with the brand
sport sponsorships—that both accounts for the different (Chavanat, Martinent, & Ferrand, 2009), word of mouth
phases throughwhich consumers assess their evaluations (WOM; Lau &Ng, 2001), memory (Cornwell, Weeks, & Roy,
about the sponsorship, translating them into attitudes, and 2005), and social buzz (Delia & Arm- strong, 2015), while
incorporates individual behaviors in terms of actual other studies have included elaborate performance metrics
purchases. Such considerations are aligned with recent related to cost per reach, long-term brand associations,
acknowledgments by sport management researchers that and awareness (Jacobs et al., 2014). However, these studies
studying the effects of sponsorships in terms of return on remain separate, so that—so far—there is a lacking of a
investment alone is limitative, as it would overlook the comprehensive framework accounting for how individuals
whole process between consumers’ experience of the process sponsorships, assess the fit with the sponsored
sponsorship and their behavior. Meenaghan (2013), for event, develop attitudes, and finally enact behaviors
instance, observed that “measurement deficit raises (Cornwell & Kwak, 2015). Second, today there is still
fundamental questions about the strategic management of nomethodological consensus on how to investigate
sponsorship” (p. 388). Despite the gap between the sponsorship effects (from event studies to structural
impressive investments required by sponsorships and the equation models [SEMs], from best–worst scaling to
(relative) lack of measures of individual-level outcomes experimental designs), which constructs to consider, and
(Thjømøe, Olson, &Brønn, 2002), “sponsors’ decisions how to collect the data. On one hand, most researchers
investigate the relationships among a very specific and
limited number of constructs (with a prominence of studies
Marco Visentin, Daniele Scarpi, and Gabriele Pizzi are with the on the determinants and effects of fit, e.g., Johar, Pham, &
Department of Management, University of Bologna, Bologna, Wakefield 2006; Meng-Lewis, Thwaites, &Pillai, 2013), thus
Italy. Address author correspondence to Gabriele Pizzi at eliminating potential confounds although limiting the
gabriele.pizzi@unibo.it . scope of their
615
616 Visentin, Scarpi, and Pizzi
theoretical perspective and failing to address the com- & Ramaswami, 2001) and potential for rapidly spread- ing
plexity of the interaction between the features (Olson, from one brand enthusiast to the next (Scarpi, 2010).
2010). On the other hand, most of the previous studies rely Accordingly, in this research, we develop a three-stage
on students as respondents andmake use of fictional model that reshapes the funnel throughwhich individuals
contexts, thus threatening the external validity of their are driven from assessment of the sponsorship to in-store
findings. Although the use of students as respondents in behavior, passing through brand associations.
consumer behavior research is largely accepted, it should
be integratedwith validation in the field, especiallywhen the The First Stage: Assessment
isolation of single effects is an experimental artifact. For
example, recognizing and addressing these method- Although there is a lack of consensus in the extant litera-
ological issues, Wolfsteiner, Grohs, and Wagner (2015) ture on the direction and strength of the effects of sponsor-
corroborated the findings from three experiments on ship, the fit (or “congruence”) between a sponsor and an
ambush marketing with a survey study. In a nutshell, the event is considered an antecedent of individual response to
complexity of the interaction between the many features of the sponsorship, and—together with individuals’
sport sponsorship transcends the sum of the single involvement in the event—it is consistently considered the
constructs. Thus, in the present research we advance a key starting point (Meng-Lewis et al., 2013; Rifon, Choi,
more comprehensivemodel of sponsorship effects, rooted Trimble, &Li, 2004; Roy &Cornwell, 2004; Ruth & Simonin,
in the extant literature, that accounts simultaneously for 2003). Involvement has been defined as the level of
the various causal relationships that the literature has relevance of the event (Tyebjee, 1979), leading to greater
separately provided so far, thus answering calls in recent attention to the event and therefore increasing the extent
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literature and practice for actual data on the responses to to which event-related stimuli are mentally processed by
sponsorship activities (Athanasopoulou & Sarli, 2015; individuals (Pham, 1992). In this vein, according to the
Biscaia, Correia, Rosado, Ross, &Maroco, 2013), espe- cially resource-matching perspective (Keller & Block, 1997) it is
regarding purchasing behaviors and involvement individuals’ ability and motivation to elaborate (i.e., their
(Chavanat et al., 2009). involvement) that determines the amount of resources
dedicated to process incoming infor- mation. For instance,
Deitz, Myers, and Stafford (2012) found that
Literature Review and Hypotheses sponsorship-related features were more likely to be
elaborated for those individuals exhibiting higher
Extant literature traditionally addresses sponsorships by
involvement with the event. Consistent results were found
identifying numerous different stages of firm participa- tion
byWolfsteiner et al. (2015), who reported that only those
(such as described, for instance, by Close, Finney, Lacey,
persons displaying high levels of involvement with the
&Sneath, 2006, and Thjømøe et al., 2002) and by focusing
event were able to correctly identify the brands actually
separately on each stage. However, practitioners have
sponsoring the event, since they were able to embed the
acknowledged that consumers engage in a decision
event in a network of associations and to link it more tightly
journey that comprises different stages (e.g., awareness,
to its core characteristics. In marketing literature, the set of
consideration, purchase, as in Jacobs et al., 2014). These
brand- or event-related associations has been found to
stages, from a theoretical perspective, correspond to dif-
constitute the basis for the development of atti- tudes
ferent constructswhose interplay ultimately has an impact
(Ajzen & Fishbein, 1977). Consequently, involve- ment
on consumers’ actual behavior. We propose that the dif-
appears to be the logical basis for understanding whether
ferent stages of participation in sponsorship activities can
individuals will elaborate event-related stimuli, thus
be tied to three distinct levels of individual reactions to
developing attitudes toward the sponsorship.
sponsorships: (a) assessment, where individuals assess
Therefore, we posit the following:
perceptions of their involvement in the sponsored event
(Olson, 2010; Tsiotsou & Alexandris, 2009) and of the fit of H1: Involvement in the event has a positive impact on
the sponsor with the event (Alexandris, Tsaousi, & James, attitude toward the sponsorship.
2007; Gwinner & Swanson, 2003; Mazodier & Merunka,
2012); (b) elaboration, where individuals elaborate their The higher the congruence between sponsor and
attitude toward the brand (Rodgers, 2003; Speed & object, the greater the effects observed (Gwinner, 1997).
Thompson, 2000) and toward the sponsorship (Veloutsou Individuals assess fit based on either functional or sym-
&Moutinho, 2009); and (c) behavior, which includes the bolic dimensions (Gwinner & Bennett, 2008), so that the
intentions and behaviors that individuals display in greater the fit between the event and the brand, the higher
response to sponsorship activities, including to purchase the likelihood that these dimensions are transferred from
the sponsor’s products (Ko, Kim, Claussen, & TaeHee, 2008; the event to the brand (McDaniel, 1999; Olson & Thjømøe,
LiPope &Voges, 2000) and to spread WOMcommunication 2011) and the greater the effects (Olson,
about the sponsor, or its products, or both (Tsiotsou 2010). Fit has been related to credibility (Rifon et al.,
&Alexandris, 2009). In the context of sponsorship 2004) and has also been found to develop from image
activities,WOM is a very desirable outcome because of its match (Deitz et al., 2012). In particular, Wolfsteiner et al.
high persuasiveness (Laczniak, DeCarlo, (2015) suggested that the perceived brand–event fit
determines the extent to which individuals are able to been identified as the primary avenue for such transfer, as
correctly identify the sponsoring brand, thus triggering in they glue together the images of the sponsoring brand and
the mind of consumers the establishment of a network of of the event (or player, or team, or in general of the sport
brand associations (Cornwell, Humphreys, Maguire, Weeks, entity). On the other hand, evidence in nonsponsor- ship
&Tellegen, 2006), which in turn are the basis for developing settings has shown that attitudes toward a brand can have
attitudes (Ajzen & Fishbein, 1977). Thus, it appears an impact on attitudes toward its alliances (Simonin & Ruth,
consistent that fit can influence individual atti- tudes 1998) and participation in larger scale projects (Park, Jun, &
toward the sponsor brand and the sponsorship: A strong Shocker, 1996). Subsequent extensions of those
match between event and brand should positively affect considerations into the domain of sport manage- ment
individual attitudes both toward the brand sponsor- ing the (Ruth & Simonin, 2003) have suggested that atti- tudes
event and toward the sponsoring activity itself, reinforcing toward sponsor brands could influence consumer
the associative link (Mazodier & Merunka, 2012; Till & evaluations of the sponsored event. Accordingly, we expect
Nowak, 2000; Wolfsteiner et al., 2015): that individuals—once they have assessed their
involvement with the event (H1) and its fit with the brand
H2: The degree of fit between the sponsored event (H2)—elaborate the image transfer from the sponsor to the
and the sponsoring brand has a positive impact on event. Therefore, we posit the following:
(H2a) attitude toward the sponsorship and on (H2b)
attitude toward the brand. H3:Attitudes toward the sponsor brand have a posi-
tive impact on attitudes toward the sponsorship.
The Second Stage: Elaboration
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When previous scholars have investigated the relationship The Third Stage: Behavior
between attitude toward the sponsor and attitude toward The third stage of the model considers customer evalu-
the sponsorship, some have found evidence for a causal ations of both the brand and the event, to include atti-
directionality stemming from the sponsor (e.g., Gwinner, tudes and to investigate how these translate into actions.
1997; Mazodier & Merunka, 2012), while others have found Although heterogeneous, the evidence from previous
the opposite directionality (e.g., Olson, 2010). studies can be homogeneously summarized and reshaped
In this vein, individual–brand interactions generated into the following consideration: The response of indi-
through the experience of sponsorship have been found to viduals to sponsorships is a function of their attitude
exert a twofold effect on individual evaluations of the toward the unconditioned (the sponsored event) and the
sponsorship and of the brand (Lee & Cho, 2009; Lobo, conditioned (the sponsoring brand) stimuli and toward the
Meyer, &Chester, 2014).While the sponsor shares in the perception of congruence (fit) between them (see Mad-
desirability of the sponsored event (Prendergast, Poon, & rigal, 2001; Simmons & Becker-Olsen, 2006; Speed &
West, 2010), the desirability of the sponsored event, in turn, Thompson, 2000), where intention to purchase a product
could be affected by the credibility of the sponsor brand, from the sponsoring brand unfolds as a function of the
which acts as the source of the communication activity beliefs and attitudes that individuals developwith respect to
(Wang & Muehling, 2012). Source credibility has been the sponsor (Lee & Cho, 2009; Lobo et al., 2014). In this
shown to positively affect individual attitudes vein, various contributions have focused on how attitudes
(Skard&Thorbjørnsen, 2013). In this vein, Olson (2010) toward the sponsorship relate to customers’ responses
found that attitude toward the sponsor has an impact on (Bennett, Cunningham, & Dees, 2006; Sim- mons &
attitude toward the sponsorship. Becker-Olsen, 2006; Tsiotsou & Alexandris,
As noted by Johar et al. (2006), most previous researchers have
2009). In summary, attitudes translate into behaviors,
considered time-bounded and fictional events as objects of a
includingWOM and purchase behaviors (Delia &Arm-
sponsorship; as a consequence, the image transfer from brand to event
strong, 2015).Accordingly, we include in the three-stage
is limited. Further- more, in many nonfictional cases, it is plausible that
model that attitudes toward the sponsorship have a posi-
event organizers look for a strong brand to sponsor the event not merely
tive impact on sponsorship-related behavioral intentions,
for financial support purposes but especially to bask in the brand’s
namely, purchase intentions and WOM:
positive image. With regard to our model, we posit that attitudes toward
the sponsored event stem from individuals’ involvement with the event H4: Attitude toward the sponsorship has a positive
itself, from the event’s perceived fit with the sponsor, and from indi- impact on (H4a) intention to purchase the brand
viduals’ attitudes toward the sponsor itself. To empirically assess such and on (H4b) intention to engage in positiveWOM.
relationships would allowus to understand, for instance, what happens if
a brand with a tainted reputation sponsors an event that individuals are Positive brand attitude is central to a successful and
involved in. profitable brand and, noticeably, can influence custom- ers’
behavioral intentions toward the brand (Veloutsou &
Moutinho, 2009). The relationship between brand attitude
Recently the concept of image transfer (Keller, 2003) and purchase intentions has been widely assessed (see,
has been translated into the domain of sport management e.g., Keh & Xie, 2009; O’Reilly, Lyberger, McCarthy,
(Delia &Armstrong, 2015), and sport sponsorships have Seguin, & Nadeau, 2008), and brand attitude transcends
any single specific, contingent activity and rather accounts constructs. Comprising these previous findings and sug-
for the salient characteristics of the company, involving gestions, in the present research perceived fit is not
various audiences to evaluating the brand (Fombrun & treated as a direct driver of individual response and
Rindova, 2000) and encompassing the set of brand-related suggests an indirect impact, mediated by individual
images that individuals build over time (Argenti &Druck- attitudes toward the brand and toward the sponsorship.
enmiller, 2004). Intention to purchase the sponsor brand is
not determined exclusively by sponsorship-related fac- tors
Method
(such as individual attitudes toward the sponsorship); it is
also influenced by sponsor-related factors (such as Themethodological limitations in the extant literature on
individual attitudes toward the sponsor, as in Biscaia et al., sponsorships can be summarized as follows: (a) the lack of
2013). Accordingly, we hypothesize the following: a simultaneous analysis of the different constructs and
steps within the purchasing funnel (43%of cases), (b) the
H5a: Attitudes toward the sponsor brand have a use of student respondents (54%of cases), and (c) the use
positive impact on intention to purchase the brand. of fictional sponsorships (50% of cases). Approximately 90%
of previous analyses display at least one of these
Hong and Yang (2009), in the broader context of organizational
limitations (Olson, 2010).
reputation, found attitude toward the brand to be a predictor of
The present analysis was designed to overcome each
customers’ intentions to engage in posi- tiveWOM. Magnusen, Hong,
of these limitations. To address the first, we estimated the
andMondello (2011) found a similar relationship in the context of
model in Figure 1 with LISREL 8.80, as SEMs allow
corporate social responsibility strategies of National
simultaneous analysis of the relationships between the
BasketballAssociation teams. Park and Lee (2009) found evidence of a
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Figure 1 — Summary of the overall proposed model depicting the three stages. WOM = word of mouth.
Sample second part when exiting the store. The second part
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Measurements and Data from Lings & Owen, 2007) resulted in a four-itemconstruct, α= . 96,
interitemcorrelation = .8–.9; attitude toward the sponsorship
Data were collected through a questionnaire, pretested on resulted in a three-item construct, α = . 85, interitem correlation =
a pilot sample of 100 respondents to ensure that the .5–.9; and sponsor–event fit (adapted from Olson, 2010) resulted in
questions were easy to understand and not ambiguous. a three-item construct, α = . 85, interitem correlation = .7. Finally,
Questionnaires were administered on different days and at confirmatory factor analysis yielded an excellent fit: normed fit
different times over a 3-month period. During this time, no index (NFI) = .94; nonnormed fit index (NNFI), comparative fit index
extraordinary events took place (e.g., new openings, (CFI), incremental fit index (IFI) ≥ .97; goodness-of-fit index (GFI) =
mergers and acquisitions among the com- petitors, or .86; adjusted goodness-of-fit index (AGFI) = .78; standard- ized root
significant changes in their market shares). The mean square residual (SRMR) = .066; and root mean square error of
questionnaire had two parts. The first comprised the approximation (RMSEA) =
measurement scales for each construct of the study (fit,
involvement, attitudes, behavioral intentions). Respondents
were asked to complete the first part of the questionnaire . 071, p = . 1.
before entering the stores, were assigned a number, and The final measures for the constructs are summarized in
were asked to return to complete the Table 1.
Table 1 Measurements
Interitem
correlation Cronbach’s
Construct (source) Items (min − max) alpha
Model Estimation gender (54%male shoppers for Nike vs. 57% forAdidas,
χ 2 = 1.0039 df = 1, p = . 316).
The model in Figure 1 was estimated with LISREL 8.80, as
SEMs allow researchers to analyze all the relevant links simultaneously
Logistic Analysis
( Iacobucci, 2010; Jöreskog & Sörbom, 2003) and to better
identify and quantify the interconnections that emerge Virtually all previous work on sponsorships has consid-
between the different stages of individual reactions to ered intention rather than actual behavior (e.g., intention
sponsorships advanced in the theoretical model presented to buy in the future rather than actual purchases), whereas
here. The estimation of the SEM model is based on the 534 with this study we also observed actual purchases by
respondents who com- pleted the first part of the customers in a natural retail setting. Consequently, after
questionnaire, where behavioral intentions were stated. estimating the SEMmodel for the 534 respondents who
completed the first part of the questionnaire (behavioral
Furthermore, we compared Nike with Adidas through intentions), we performed a logistic analysis on the 240
the LISREL stacked procedure to assess potential respondents who also completed the second part of the
brand-specific differences, as no significant differences questionnaire (actual behavior).As purchasing is a binary
emerged between the two brands with regard to the pro- yes–no behavior, a binomial logit model was selected.
portion of those who participated in the survey (49% for Accordingly, the dependent variable is dichotomous (1
Nike vs. 51% for Adidas; χ 2 = 1.648, df = 1, p = . 199), the = purchase; 0 = no purchase). The independent vari- ables
percentage of those who actually made a purchase (39% correspond to the latent exogenous variables used in the
for Nike vs. 37% forAdidas; χ 2 = 0.2154, df = 1, p SEM.
= .642), the number of respondents who returned to report With the logistic analysis we estimated and com-
their actual behavior (130 for Nike vs. 110 for Adidas; pared four models: the null model, the full model, the
χ 2 = 0.2154, df = 1, p = . 642), the ratio of buyers to total intention model, and the without-intention model, as
visitors (39:261 for Nike vs. 37:273 for Adidas; χ 2 = described below. The differences between models were
0.2154, df = 1, p = . 642), age (mean age = 34.3 for Nike vs. measured using the chi-squared test on the difference of
35.2 for Adidas, t = − 0.9082, df = 526, p = . 364), or likelihoods (Hosmer & Lemeshow, 2000).
In line with the procedures of model selection for direct impact on purchase intention andWOM, but their
likelihood-based models, the null model (i.e., the inter- cept impact is mediated by attitude toward the sponsorship and
model; Hosmer & Lemeshow, 2000) was estimated first to attitude toward the brand, the mediated paths being
provide the benchmarkmodel. Next, amodel with intention significant and the direct path being not significant (Iaco-
to purchase as the only independent variablewas bucci, 2008). At the same time, the results extend recent
estimated. The full model is a complete model obtained by studies on the efficacy and role of flagship stores (Dolbec
using all the latent factors of the SEManalysis as var- iables. &Chebat, 2013) by highlighting that flagship stores can
Finally, as a further benchmark, themodel without intention effectively integrate the stimuli from the sponsorshipwith
to purchase was estimated to verify the extent to which the the stimuli from the brand.
other variables explain the dependent variable. The stacked model yields no significant differences
in the path estimates between the two brands ( p Δ χ 2 > . 4)
or between men and women ( p Δ χ 2 > . 3), thus ruling out the
Results possibility that the observed effects can be ascribed
to idiosyncratic characteristics of the brands or of the
Full Model Estimation
stores or to gender.
Model estimation on the whole sample gives a more
than satisfactory fit: NFI, NNFI, CFI, IFI = .98; GFI = .93; Logistic Analysis
AGFI = .90; SRMR = .050; and RMSEA = .066. The
significance of the paths was tested by LISREL based on As detailed in the Method section, four models were
their t values, where t values greater than the absolute estimated and compared: the null model, the intention
value of 1.96 are significant (Jöreskog&Sörbom, 2003).
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Note. Fit: df = . 94; χ 2 = 326.99; RMSEA = .066; p( RMSEA < .05) = 7e-4; NFI, NNFI, CFI = .98; SRMR = .05; GFI = .93; andAGFI = .9.
Without
Coefficient Null a Intention b Full c intention d
different from the null model ( df = 5, p < . 001) and explains consumers fromexperiencing and assessing a sponsored
25.63% of the variance in purchasing behavior. As can be event to developing attitudes and finally to purchasing and
seen from Table 3, the logit model does not support the spreadingWOM. In detail, we offer a SEMcompris- ing a
relationship between fit and behavior. three-stage process to account for the consumers’
Overall, the logistic regression analysis of the actual purchasing funnel: In the first stage, individuals assess the
purchases by individuals in the natural setting provides perception of their involvement in the sponsored event and
converging evidence of the effect of sponsorships on actual judge the fit between the sponsor and the event; in the
purchases, rather than limiting the scope of the second stage, individuals develop their attitudes— toward
investigation to statements of intention to buy in the the brand and toward the sponsorships; and in the third
future. The results of the logistic analysis enrich our stage, individuals display their intentions and behaviors in
knowledge of sponsorships because they confirm that the terms of purchases andWOM. In testing the model, we
sponsor–event fit affects attitudes and evaluations but fails address methodological gaps highlighted in previous
to directly predict purchases. In summary, the results from literature (Meenaghan, 2013; Olson, 2010) by considering
the binomial logit model support the results from the real rather than fictional sponsors and events, and actual
stacked model, provide converging evidence for the rather than simulated purchases, and collect- ing the data
robustness of the analysis and support the direction of in a natural setting. As a consequence, our model
causality of the theoretical model, as shown in Figure 1. comprises as submodels major relationships that previous
research has considered in isolation. Far from simply
summing up the results of previous research, our model
General Discussion allows us to examine whether and to what extent the
Previous researchers have traditionally considered and analyzed various sparse relationships hold together and relate to
separately sponsorship-related effects and have linked fit, one another in explaining consumers’ reactions to
involvement, and attitudes with intentions and other constructs sponsorships. If we may use a metaphor, having many
(often one at a time) (e.g., Close et al., 2006; Thjømøe et al., 2002). sparse architectural parts does not guarantee that, when
As a consequence, the body of previous studies yielded mixed put together, they will build a house that stands. Over- all,
results, and the knowledge of how sponsorships operate and which our results do not contradict previous findings but instead
effects they exert, and how, is fairly sparse. To fill this gap and to integrate them, allowing us to understand the relative
account for the level of complexity in sponsorships unfolded by strength of the various constructswhen addressed
recent literature (Cornwell &Kwak, 2015), we have implemented a simultaneously. With respect to previous literature, the
comprehensive model accounting for the entirety of the funnel combined set of relationships highlighted in our study
leading provides several insights that could contribute to theory
and practice.
First, when we consider involvement, fit, and atti- appear theoretically relevant have sometimes found no
tudes together, we find that fit between sponsor and event empirical confirmation.
contributes more to building attitudes toward the brand Furthermore, by considering a funnel, we elicit a richer
than to building attitudes toward the sponsorship. This picture, as the simultaneous consideration of fit,
finding is alignedwith previous literature that has usually involvement, attitudes toward the brand, and attitudes
considered fit as the base construct for understanding the toward the sponsorship allows brands to reach the point
effects of sponsorships (Johar & Pham, 1999; Meng- Lewis (sales andWOMgeneration) through two different routes.
et al., 2013; Rifon et al., 2004; Roy & Cornwell, 2004; Ruth & On one hand, a fit-based route, whereby the brand selects
Simonin, 2003). a particularly congruent event, gets a boost in brand atti-
However, when fit is addressed jointly with involve- tudes and thus increases sales andWOMgeneration (e.g.,
ment in the event, it emerges that attitudes toward the Nike sponsoring the FIFAWorldCup). On the other hand, an
sponsorship are driven by both fit and involvement, but involvement-based route, whereby the brand selects an
that involvement exerts a stronger impact than fit.Again, event that is particularly involving for consumers (though
this finding is in line with previous studies that found not necessarily fitting), builds positive attitudes toward the
higher levels of mental elaboration of sponsorship-related sponsorship activity rather than toward the brand, and in
features for those more involved with the event (e.g., Deitz this way increases sales andWOM(e.g., BNP Paribas’s
et al., 2012). Wolfsteiner et al. (2015) considered both fit sponsoring the French Open, as in Delia & Armstrong,
and involvement, although in relation to individu- als’ 2015). Finally, our findings show that—although both
ability to correctly identify the sponsor brand, and found routes are possible and efficient—developing positive
that fit works better for the brand than involvement (in attitudes toward the sponsorships dominates over positive
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their case, protecting against ambushers’ moves). Our attitudes toward the brand when the sponsorship activity is
model builds on these findings by extending them to the aimed at increasing sales and WOM. In line with this
effects of attitudes toward the brand and toward the perspective, Delia and Armstrong (2015) emphasized the
sponsorship. relevance of social media and onlineWOM as a tool for
Much of the prior literature looked at the direct impact directly observing consumers’ reactions to sponsor- ships.
(or correlation) between fit and/or involvement with Our findings contribute to this proposal by showing that
behavioral intentions, sometimes reporting ambigu- ous sponsorship-related WOM is driven by a combina- tion of
findings. Involvement is usually considered as a potentially attitudes toward the sponsorship and the brand, and not
relevant antecedent of sponsorship effective- ness (e.g., driven directly by fit. Such evidence provides further
Gwinner & Swanson, 2003) but sometimes dismissed later insights about why Delia and Armstrong found only a weak
in the data analysis, as it displays no cor- relationwith (or marginal) impact of fit on sentiment and buzz. Thus,
intentions (as, for instance, in Prendergast et al., 2010). Our while providing further support to the already established
model, by conceptualizing a funnel, allows us to account relevance of fit in sponsorships, our findings suggest that
also for indirect relationships and suggests that its importance has perhaps been overemphasized in
involvement is rightfully considered key in the extant previous studies, as involvement operates alongside fit,
literature, although its effect is indirect and mediated by with a probably less direct or less flamboyant presence, yet
attitudes. While our findings confirm previous results on fit with a stronger final impact. We believe this evidence gives
(Prendergast et al., 2010), they also suggest that fit needs new hope and renewed energy for successfully investing in
to be addressed together with involvement: Both are sponsorships also for those brands that—because of the
relevant, but they work differently. Involvement and industry they patronize—would hardly find a fitting event.
fit—although not directly impacting sales—contribute most In this vein, sponsorship activities such as Kodak’s
to building attitudes toward—respectively—the sponsoring the Olympic Games, as witnessed by practice,
sponsorship and the brand. This distinction is not trivial, in make sense also from a theoretical perspective.
that previous literature mostly (if not exclu- sively) focused
on attitude either toward the brand (e.g., Speed &
Thompson, 2000) or toward the sponsorship (e.g., Managerial Implications
Mazodier & Merunka, 2012). Noticeably, when attitudes
toward the sponsorship and toward the brand are Marketers have shifted their sponsorship focus toward
addressed together, we find that the former exert a long-term impact on brand image and loyal customers
stronger effect on both behavioral intentions and actual (Cornwell & Relyea, 2000), as focusing only on short-
behaviors (purchases andWOM) than the latter. In turn, termoutcomes might be myopic. To help practitioners to
some previous studies focused on either purchases or recognize the value of an overall assessment of sponsor-
WOM as dependent constructs. For instance, Delia and ships that goes beyond short-termoutcomes (e.g., sales or
Armstrong (2015) considered the effect of sponsor–event stock-market value indicators; Martinez& Janney, 2015;
fit on generatedWOM(buzz), but not on purchases. Thus, by Cornwell, Pruitt, & Clark, 2005) and that encompasses
considering a funnel rather than restricting the scope to long-term outcomes (e.g., the development of positive
the mere considerations of direct effects, our model better attitudes), we provide a model reflecting the funnel that
captures the dynamics of sponsorship relation- ships and leads from brand–customer interactions to behavioral
explains—at least in part—why constructs that consequences (intention to purchase, WOM, and actual
purchases). In fact, the constructs in our theoretical model managers should invest in enhancing attitudes and brand
and the findings from the analysis can be read from a reputation rather than in maximizing the fit between their
temporal perspective, in terms of short- versus long-term brand image and the event they are sponsoring. The
elements. A well-established brand, with a good brand combined evidence fromDelia andArmstrong (2015) and
reputation, enjoying highly involved consumers, can our findings should warn practitioners against the risk of
capitalize on those factors that usually require a long time self-selection biases if relying exclusively on social media
to build, and collect positive results from a sponsorship data, as customers with highly positive attitudes are more
despite a low fit with the sponsored event. This could, for likely to engage in sponsorship-relatedWOM.
instance, explain the success of Procter & Gamble when it Finally, our three-stage model challenges practitio-
sponsored the London 2012 Olympic Games, even though ners to envision sponsorship within the broader frame-
P&G is not in the business of selling athletic gear or sport work of integrated marketing-communication activities.
drinks. Such activities should include more facets (e.g., brand
We corroborate the relevance of fit (or “congruence”) building, in-store experience) and constitute the funnel
between sponsor and event, as extensively examined by throughwhich consumers are driven from the experiential
previous literature, but place it in a broader context of and evaluative assessment of the sponsorship to the in-
relationships, considering how it relates to consumers’ store behavior, passing through brand associations. The
perceptions and behaviors. Our findings suggest for prac- hinge between interacting with the brand and purchasing
titioners that high-fit perceptions and highly appealing events the brand is often embodied by flagship stores that are
do not directly translate into sales but rather are instrumental specifically designed to deliver a multisensory brand
to enhancing attitudes. In particular, manag- ers should be experience and to fit a specific brand identity (Dolbec &
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aware that consumers’ involvement with the event builds Chebat, 2013) through a range of activities and events
attitudes toward the sponsorship, whereas fit between sponsor (Kozinets et al., 2002). Indeed, as noted above, bothNike
and event contributes more to building attitudes toward the and Adidas flagship stores make use of symbolic col- lages
brand. On the basis of our evidence, brands that do not enjoy of visual art, such as putting monitors next to their
positive consumer attitudes might rely on sponsorship merchandise that show videos related to the sponsored
activities to improve them if they can generate high levels of fit events and 3-D cardboard cutouts of the athletes they are
with the event. On the other hand, brands should be sponsoring.
discouraged from engaging in low-fit sponsorship activities to Accordingly, our findings recommend an effective
increase sales unless they can already rely on strong positive integration of the stimuli from the sponsorship with the
consumer attitudes toward the brand. Thus, a competitor with stimuli from the brand also at the store level. Flagship
a tainted reputation could focus on the fit between the brand stores would appear to be an appropriate showcase for
and the event to be sponsored and invest in creating positive these purposes.
attitudes toward the sponsorship and the brand. Positive In summary, both intention to purchase and inten-
attitudes toward the brand typically build more slowly over tion to engage inWOMstem frombackground-related or
time (Visentin & Scarpi, 2012) and usually span amuch longer brand-related elements such as fit and involvement and
time horizon than the event being sponsored, whereas from a clever management of sponsorship and sponsor-
attitudes toward the sponsorship might be shaped in less time ship-related attitudes. This is to say that deeply rooted
and exert a larger effect than reputation, and might elements, evolved from a series of past interactions and
compensate for a somewhat tainted reputation. Thus, when managerial decisions, play alongside short-termelements
individuals have low attitudes toward the sponsor brand, related to the specific sponsorship activity. One can think of
practitioners are best advised to engage in sponsorship sponsorships as software, and of brand reputation and
activities for events that fit highly with the brand. For instance, product involvement as hardware. Our model shows that
the Repsol oil company successfully sponsored aMotoGPHonda sponsorship effects are maximized when software and
Team, taking advantage of the high fit between oil refinement hardware work together. In sum, besides focusing on and
and motorbike races, despite a decrease in individual attitudes emphasizing details that pertain to the sponsorship and to
due to potential environmental issues.Accordingly, a care- ful the event, managers should maintain a keen focus on their
selection of the events to be sponsored is relevant, as it long-term brand reputation and on consumer involvement
contributes to creating a distinctive image of the brand, to in the event.
position it in the mind of customers and thus to reinforce the
brand’s reputation.
Limitations and Future Research
In addition, social media and online WOM have Althoughwe have discussed the potential implications of
been proposed as tools to directly observe consumers’ this research, several issues may limit its application, and
reactions to sponsorships (Delia & Armstrong, 2015). these also suggest useful directions for future analyses. We
Our findings contribute to this proposal by showing purposely avoided simulations, laboratory settings, and
that sponsorship-related WOM is driven by a combina- sponsorship experiments, but we pay the price of using
tion of attitudes toward the sponsorship and the brand, nonfictional sponsorships and actual purchases with a
not directly by fit. Thus, if the goal of the sponsorship number of limitations stemming from the greater difficulty
activity is (also) to generate WOM for the brand, then in controlling the environment, although we
made every effort to select comparable sponsorships shirt sponsor (e.g., Jeep for Juventus). This issue comes as a
and settings. consequence of considering actual brands and spon-
First, most previous studies have focused on fictional sorships and is therefore absent in previous literature that
brands/events and concentrated on a single event, focused on fictional brands/events. Based on the results
whereas we use two actual competing sponsors and ofWolfsteiner et al. (2015), one might expect that the
analyze data from overlapping events. On one hand, this sponsor with the highest fit activates more mental
offers the advantage of comparing brands; on the other associations and thus enjoys greater benefits from the
hand, it leaves room for the potential presence of time- and sponsorship. Although our study does not allow us to
brand-related biases. Although time- and brand-related measure the interplay between the two sponsors, future
biases can be reasonably assumed to be homogeneous research could try to disentangle the effects of technical
between the considered sponsorships in the natural setting and commercial sponsors.
we identified, we cannot formally test this assumption. While our study has adopted ameasurement of actual
Second, although comparing two brands can poten- purchasing behavior, WOM has been measured as an
tially provide more useful insights than considering a single intention. In line with recent studies in sport management
brand, the brands we consider are very similar in terms of that have suggested the use of social media to trackWOM
fit and involvement. Deeper insights could be obtained generated by sponsorships (Delia & Armstrong, 2015),
from the consideration also of brands with significantly more research is required to understand whether the
different levels of fit and involvement. Fur- thermore, the actual levels of WOM captured in the online context are
consideration of stores in the same outlet increases the driven more by attitudes toward the brand or by attitudes
comparability of the Nike andAdidas sub- samples, but it toward the sponsorship.
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