ONYX WHITE PAPER | 02/19/2013

Installing
ONYX 10.2.5

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This document describes the process for installing ONYX X10.2.5. This document will discuss upgrading the
hardware key, software/hardware requirements, software installation, and suggested troubleshooting for
potential problems.

Getting Started

Prior to the 10.2.5, the following items should be checked. This will reduce installation problems. First, the
hardware key must be licensed to run ONYX X10.2.5 Please note this is a different version and permission
than the ONYX X10.1 version. If this is a new purchase as of February 20, 2012, then the key is already
licensed with ONYX X10.2.5. If an upgrade was purchased, a key file should have been sent. Run this key
update.

If you are unsure if your key is licensed to run ONYX X10.2.5, and have a previous version of ONYX installed,
simply go to File, View, Key in the software and the version number of the key will be displayed in the key
information window. You can also contact your local ONYX Dealer, our Inside Sales group at 888-419-4061 or
sales@onyxgfx.com, or Support Team at 800-295-8324. Have the hardware key number ready and ONYX will
provide information on your key version and/or pricing for ONYX X10.2.5.

The minimal software and hardware requirements for ONYX X10.2.5 are:
• CPU:
Intel Core 2 Duo or AMD Phenom II
AMD Phenom, Athlon X2, Athlon 64 / Opteron 2+ GHz
(Use a dual-core CPU or two single-core CPUs when multiple RIPs are used)
• Memory:
2 GB RAM per CPU (especially important for ProductionHouse)
• Storage
100 GB of hard drive space (SATA drive recommended)
• Graphics, DVD Drive, and Network
Nvidia GTS, ATI Radeon HD 4000 or higher graphics card
DVD-ROM drive compatible with dual layer DVD’s
Gigabit Network Card
• Supported Operating Systems
Windows XP Pro 32-bit and 64-bit with the latest service pack
Windows Vista Business or Enterprise 32-bit and 64-bit with the latest service pack
Windows 7 Professional, Enterprise, and Ultimate 32-bit and 64-Bit
ONYX does not test with Windows Home or Server Products and they are not supported
SCSI and Videonet Printers are not supported in 64bit environments.

The Optimum software and hardware requirements for ONYX X10.2.5 are:
• CPU
Intel Core i7 3.2 GHz Processor
• Memory
6GB DDR3 (3x2GB) 1066 MHz Memory Modules

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• Storage
Four Solid State or 10,000 RPM SATA Disk Drives
One for OS and Application
One for Temporary Data Processing (Bandhome)
One for output device 1
One for output device 2
Add additional drives for additional output devices
• Graphics, DVD Drive, and Network
Nvidia GTS, ATI Radeon HD 4000 or higher graphics card
DVD-ROM drive compatible with dual layer DVD’s
Gigabit Network Card
• Supported OS
Windows XP Pro 64-bit operating system with the latest service pack
Windows Vista Business or Enterprise 64-bit with the latest service pack
Compatible with Windows 7 Professional, Enterprise, and Ultimate, and 64-Bit
ONYX does not test with Windows Home or Server Products and they are not supported
SCSI and Videonet Printers may not be supported in 64bit environments. Please check with the Printer
manufacture before upgrading to 64bit environments

Note: Most customers use a computer with specifications between the minimum and optimum,
depending on their level of production and output.

Installation

The process for installing ONYX X10.2.5 as a clean install, or on top of a previous version are very similar and
will both be covered. If running version 7.3.2 or newer, you may install versionX10.2.5 without uninstalling
the older version first. Version 7.x will remain intact as a separate install on your system. Any version prior to
7.3.2 may require a fresh install. If version X10, X10.1, or X10.2 is installed, it will be updated to X10.2.5.

ONYX X10.2.5 can be installed from either a disc or a download. The download can be found at
www.onyxgfx.com/downloads under Products. Download the utility, X10 Download Manager. This is a
pausable/resumable utility that can download version X10, X10.1, X10.2, or X10.2.5. The file downloaded is a
self-extracting executable file. This means that it will unpack the install files to a location on your hard drive
and then automatically run the installation.

Note: This download does not include any Printer Install Files. If installing on top of an older version, the
printers will automatically be updated to the base version of X10.2.5. If updating to X10.2.5 to resolve a
specific printer issue, you will also need to update the printer driver by following the next step regarding
the Printer and Profile Download Manager. If you are clean installing, or need to install a new printer, you
will need to download and install the Printer and Profile Download Manager which can be downloaded at
www.onyxgfx.com/downloads under Drivers and Profiles. This utility is used to download printer drivers and
media profiles in one file called a Printer Install File or .prninst

Once you have either an ONYX X10.2.5 disc or download, and have updated your key, you are ready to
proceed with the installation. First, plug your hardware key into your computer and close all the ONYX
software. Next, run the downloaded file, or disc to begin the installation. Read and Accept the End User
License Agreement to proceed with the installation.

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The next window will install the Hardware Key drivers required to read the USB key, click OK to continue.

The main installation window will appear. Click Show to view the detailed installation options. Click Install to
continue.

Note: If there are no printers listed, you will be prompted to install them after the installation
completes. If installing on top of a previous version, the printers will be listed. Under Options, there
will be a checkbox for Upgrade or Repair and can include the components you want upgraded from
the previous version.

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During the installation:

Once the installtion is complete, click Finish and the software will automatically open.

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If at least one printer was not installed, you will be prompted with the Printer Install window. In the Printer
Install window, click Browse to select a Printer Install file. If there is no Printer Install file, it will need to be
download from the Printer and Profile Download Manager. This can be downloaded and installed from www.
onyxgfx.com/downloads under Drivers and Profiles. Once that program is installed, launch it from the Start
menu and select which medias to include in your Printer Install File. This is used to update printer drivers to
the latest version.

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Troubleshooting
Symptoms
1. You receive an error, ‘Your hardware
key has been removed or replaced by
another key...’
2. You receive an error, ‘Your
hardware key has expired...’
3. After running the downloaded file
from the Download Manager, the
installation does not begin.
4. No printers are listed on the
installation window.
5. Nothing happens when
the install disc is inserted.
Possible Causes
- The hardware key is not plugged in
- The hardware key drivers did not
install correctly
- The hardware key is defective
- The hardware key is a temporary or
demo key and has expired
- Anti-virus software or other local
computer settings have blocked
autorun programs
- You are installing from a download,
not a disc
- Autorun is disabled on your system
Resolutions
- Ensure the hardware key is plugged in
and the red light is on in the key
- Download and install the drivers
separately from ftp://ftp.onyxgfx.com/
TechSupport/Hasp_Drivers/Windows_7/
HASP_Runtime_setup.zip
- Contact the Support Team at 800-295-
8324 or troubleshooting of the hardware
key.
- Contact your Dealer or Reseller for a key
extension
- Go to the location where the install files
were unpacked, and simply run the
install.exe file
- Download the Printer and Profile
Download Manager from www.onyxgfx.
com/downloads to download your
Printer Install Files
- Simply open My Computer and double
click on your disc drive and the setup will
run
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