Crisis Audit Report

ID #2884

Audited Company: GND Stations / Providers

Audit Area Regulation / Standard Audit Subject

NP GO Internal Standards G21.EZE_LX_SEC

Auditor Team Auditee Team Audited Department

Haldimann Michael (EZE) Manzur Diego EZE

Audit Location

EZE

Audit Date

2021-06-30

Audit Status Closure Date

Audit finished - findings open ---

Degree of Classification:

Level 1 Finding A level 1 finding is any significant non-compliance with the requirements which The auditee shall demonstrate
lowers the safety standard and hazards seriously the flight safety. corrective action within 5 days *

Level 2 Finding A level 2 finding is any noncompliance with the requirements which could lower The auditee shall demonstrate
the safety standard and possibly hazard the flight safety. corrective action within 60 days
*

Level 3 Finding A level 3 finding is any item where it has been identified, by objective evidence, The auditee shall demonstrate
to contain potential problems that could lead to a Level 1 or Level 2 finding. corrective action within 60 days
*

Remark A remark is any item which has been documented for management attention. No answer is required.
* the Auditor can, if necessary, decrease the corrective action period for every single finding

Question allocation:

Total Questions Conformities Not Applicable

15 6 8

Remark Level 1 Level 2 Level 3

0 0 0 1

Signatures:

Haldimann Michael
Lead Auditor

IQSMS Audit #2884

Auditstatus: Audit finished - Print Date: 2021-07-06
findings open Page 1
Edition 3.0 (2012-05-01)
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ID #2884

Management Review

MANAGEMTN REVIEW

This audit report will be shared with Lufthansa Group related carriers.

AUDITEE NAMES AND TITLES

Diego Manzur, LHG Station Manager

Laura Dutschmann, LHG Deputy Manager

From Intercargo (Ramp Services)

Ricardo Panndolfi- Jefe de Mantenimiento

Rafael Fernandez- Asistente técnico

Jonas Viz- Jefe de Mantenimiento

Anahí de Olivera- Jefe de Aseguramiento de la Calidad

Matias Cettour- Instructor Aeronáutico

SCOPES AND PROVIDERS AUDITED

Station Management - LHG (Lufthansa)

Ramp Handling - Intercargo

GENERAL IMPRESSION OF THE AUDITOR

This report is a summary of the Swiss Ground Ops crisis audit conducted remotely due to the COVID-19
pandemic.

The surveillance team did the turnaround observation - no interview was conducted by myself with the loading
supervisor.

The audit was well prepared and all responsible auditees were available.

Also the cooperation between the LHG station and the stakholders seems to be good.

Some documentation from the service providers and from the station management was received beforehand and
could be checked for completeness before the audit.

CHANGES TO THE ORGANIZATION (RECENT MERGERS/AQUISITIONS, MANAGEMENT CHANGES ETC.)

NIL

STRENGTHS & BEST PRACTICES

The Station Manager Diego Manzur and his delegate Laura Dutschmann are very motivated and perform their
duties in a professional way.

WEAKNESSES & POTENTIAL HAZARDS IDENTIFIED BY THE AUDITOR

IQSMS Audit #2884

Auditstatus: Audit finished - Print Date: 2021-07-06
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Edition 3.0 (2012-05-01)
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ID #2884

The airport is state owned and due to unstable political situations and the COVID pandemic it is sometimes
challenging to work together with them.

NEXT STEPS

- Root cause analyses by the Auditee

- submission of corrective actions within IQSMS

- Review/remarks/closure by auditor

- Depending on severity of findings, effectiveness of corrective actions will be evaluated either during a follow-up
visit or during the next foreseen audit.

Thank you very much for your excellent support during the desk top Audit.

Michael Haldimann

Swiss International Air Lines Ltd.

LHG Ground Ops Competence Center

Changes made to the audit data

Haldimann Michael **Audit Status change:

2021-06-22 09:33:04 UTC from Audit Planned to Questionnaire generated

IQSMS Audit #2884

Auditstatus: Audit finished - Print Date: 2021-07-06
findings open Page 3
Edition 3.0 (2012-05-01)
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ID #2884

Non-Conformities - Level 3

#1 - SEC 1.1 Station Management / Security Manual

Does the station management have access to the latest edition of the LX / LH / OS Security Manual and are the
security-contacts within LX/LH/OS known? [GM]

Due Period: 60 days Initially NOT Conform Currently NOT Conform

Due Date:
2021-08-29

Responsible
(EZE) Manzur Diego
Auditees:

Document
Reference:

Root Cause:

Initial Finding
access denied
Comment:

Initial Auditor
No access possible - access denied
Comment:

Initial Auditee
Comment:

Status: Open

Corrective Action Process

Until now, no corrective actions have been taken

IQSMS Audit #2884

Auditstatus: Audit finished - Print Date: 2021-07-06
findings open Page 4
Edition 3.0 (2012-05-01)