Quiz 1: The people in Information System

this person aligns the plans and operations of IS with the strategic goals of the organization
a. CIO
b. Project Manager
c. ERP Manager
d. Functional Manager
What roles do people play in IS?
a. People build/maintain IS
b. People run/operate IS
c. All of them
d. People use US
Describe the job of a Project Manager?
a. All of them
b. work with stakeholders to solve their IT problems
c. report to upper management and the project team. Communicate constantly
d. Lead the project, keeping it on time and within budget
which of the following jobs can be an administrative support function for a company ?
a. All of them
b. Database Administrator
c. Help Desk Administrator
d. Computer Operator
An Information System (IS) is
a. a set of things working together as parts of a mechanism or an interconnecting
network.
b. a set of integrated devices that input, output, process, and store data and information.
c. the system of people, data and activities that process the data and information in an
organization.
d. All of them
Which of followings is NOT a challenge in applying Information System?
a. Lack of resources to participate in user training.
b. System inability to fulfill the expectations of users.
c. New technologies are invested to fulfill business needs
d. People resist to change.
what are three examples of IS hardware?
 a. computer, laptop, iPad
b. all of them
c. server, router, cables
d. printer, keyboard, mouse
what are some emerging roles in IT
a. social media specialist
b. data/BI analyst
c. All of them
d. Clould computing specialist
Which describes the role of a system analyst?
a. work with people, teams and departments to determine what the business
requirements are
b. All of them
c. document business process
d. translate the system requirements into an IS design
What are the three components that make up an IS?
a. People, Process, Technology
b. People, Process, Data
c. Hardware, System, Process
d. People, Policies, Technology

Quiz 2: Business Process

Three alternatives to business process manage are:
a. automation, BPR, people
b. streamlining, people, technology
c. automation, people, technology
d. automation, streamlining, BPR
xWhich are business process diagramming tools?
a. CFD
b. BPMN
c. DFD
d. all of them
Which represents the flow of data in the system?
a. CFD
 b. BPMN
c. all of them
d. DFD
What is true about Business Process?
a. processes are something that business go through everyday in order to accomplish
their mission
b. automation through technology helps to make business processes more efficient and
effective
c. all of them
d. a business process, is a process that is focused on achieving a goal for a business
What are CFD used for?
a. Identify problems within process
b. all of them
c. Clarify responsibilities
d. Identify accountabilities
Companies should redesign their existing processes and develop new processes that take
advantage of the new technologies and concepts.
a. FALSE
b. TRUE
What is the simplest way to document a process?
a. analyze forms used in the process
b. interview stakeholders about the business objectives
c. follow people around as they do their jobs
d. make a simple list of each step in the process
DFD stands for:
a. all of them
b. Data Flow Diagram
c. Database Functional Diagram
d. Database Flow Diagram
CFD stands for:
a. Chief Function Director
b. Chief Functional Director
c. Cross Functional Diagram
d. Cross Function Diagram
Natural languages (e.g., English, Vietnamese,..) are capable to explain complex business
processes.
a. TRUE
b. FALSE

Quiz 3: Hardware & Software

What are the functions of the Operating System?
a. Provide the user-interface components
b. Manage the hardware resources of the computer
c. all of the above
d. Provide a platform for developments to write software
What are the advantages of Solid-State Drives over hard disks ?
a. SSD is more expensive
b. All of the above
c. They use flash memory which is much faster than a traditional dish drive
d. SSD is slower but more reliable
Which type of application software help users to accomplish their job?
a. Productivity software
b. Programming software
c. Working software
d. Utility software
Enterprise Application Software helps businesses to:
a. All of them
b. Create a common database for the organization.
c. Performs business functions.
d. Apply the best business practices for an enterprise
Which of the followings is not a characteristic of Open-source software?
a. Company that developed the software provides technical support
b. Community can fix bugs and add feature
c. Software is available for free
d. Source code can be reviewed
Which of the following is not an Operating System?
a. Windows
b. Android
 c. Google
d. iOS
The CPU can also be thought of as the of the computer?
a. Input Device
b. Brains
c. All of the above
d. User Interface
What does CRM system use for?
a. Manages an organization’s customers
b. Manages an organization’s partners
c. Manages an organization’s environment
d. Manages an organization’s suppliers
What is the different between input devices and output devices?
a. An output device is used to send data out of the system. An input device is used to
bring data into the system
b. Output devices allow the computer to interact with the outside world. But input
devices doesn't.
c. There is no difference
d. One is software, the other is hardware.
How many types of software metioned in the lecture?
a. 3
b. 5
c. 4
d. 2
Quiz 4: Network & Communication
What is the true about Cloud Computing?
a. The infrustructure for running a company's assets can be rented as needed
b. Programs for running a company may be hosted on a remote server
c. Information may be stored on a remote server
d. All of them
Which of the followings is a Cloud-based applications?
a. None of them
b. Microsoft Office 2016
c. Google Docs
d. Windows 10
What is a LAN?
a. A network that connects a group or organization in a wide geographic
b. A network that connects a firms consumers to their supply chain
c. A network that connects a group or organization in a small geographic region
d. A network that connects a group of consumers to ecommerce networks
What is a domain name?
a. How packets are switched on the Web
b. An Internet protocol
c. A human-friendly name that corresponds to an IP address
d. An IP address
When using Cloud computing services, your information is stored on someone else’s
computer. What are you most concerned about?
a. Expensive fee
b. Security
c. Nothing to worry about
d. Accessability
What is Cloud Computing replacing?
a. Expensive personal computer hardware.
b. Corporate data centers
c. Expensive software upgrades
d. All of the mentioned
What does the term packet mean?
a. Primary Access Computer KbitE Test
b. The fundamental unit of data transmitted over the Internet
c. The protocol for connecting bridges and routers
d. An IP address
What is the limitation of IPv4?
a. All of them
b. The IPv4 address is not accurate anymore.
c. It's not an unique adress.
d. The lack of address space
What does "SaaS" stand for?
a. Software as a service
b. Structure as a service
c. none of them
 d. System as a service
What is NOT true about Extranet?
a. A computer network for sharing information.
b. Prevent the access of outsiders
c. None of them
d. Better collaborate with other companies

Quiz 5: Information Systems Security

What is role-based access control?
a. it is used to give users with specific characteristics (roles) different levels of access to
information
b. it requires at least two forms of authentication
c. it is an Access Control List (ACL) that defines everyone's access
d. it is used to encrypt user passwords
Which run on the operating system and intercepts packets as they arrive to a computer?
a. Both of them
b. Software firewalls
c. Hardware firewalls
Security policies must be issued by Senior Management
a. FALSE
b. TRUE
Which aspect of Information Security Triad shows that Information can be accessed and
modified by authorized individuals in an appropriate timeframe?
a. Integrity
b. Availability
c. Confidentiality
d. Accessibility
Which of the following is not part of the information security triad?
a. Availability
b. Accessibility
c. Confidentiality
d. Integrity
Documents which are stored in personal computer should not be backed up periodically
 a. FALSE
b. TRUE
Which of the following is NOT a way to help with password protection?
a. change your password regularly
b. use the same password for multiple web sites and computer systems
c. use a complex password
d. train people on how to create a good password
Which aspect of Information Security Triad shows that data has not been altered in an
unauthorized manner?
a. Confidentiality
b. Availability
c. Accessibility
d. Integrity
Just like a company, you can do things to ensure your recovery from a major problem (like
your laptop crashing). What are some things you can do?
a. perform regular backups of your data
b. all of them
c. test your backup to make sure that it works
d. store your in a safe place. If your house burns down or your computer is stolen,
storing your backup somewhere else can be beneficial
What does the term authentication mean?
a. Making sure that data is kept confidential, so only the owner of the data can see it
b. all of them
c. Making sure someone using the computer is who they say they are by use of
passwords and other techniques
d. Making sure data is accurate
Quiz 6: Data Management
Data is developed when information has been aggregated and analyzed to make decisions
a. TRUE
b. FALSE
Contains a subset of data warehouse information
a. structured data
b. data mart
c. data mining
d. database
Which is a language that helps extract information from the database for analysis purposes?
a. SQL
b. Python
c. data mining
d. C#
Which does define the unique character of each record in database?
a. Primary Key
b. all of them
c. Data type
d. Data value
Which of the following is NOT a data type?
a. Text
b. Date
c. Name
d. Number
What does DBMS stand for?
a. Database Management System
b. Dynamic Management Software
c. None of them
d. Data Management System
Facts and statistics collected for reference or analysis are defined as:
a. Information
b. Wisdom
c. Data
d. Knowledge
Which is an application allowing data to be entered, modified, deleted?
a. SQL
b. DBMS
c. Data storage
d. all of them
The goal of many IS is to transform data into… In order to generate… that can be used for
decision making
a. digital, information
b. information, knowledge
c. reports, graphs
 d. knowledge, questions
Which does allow the data to be copied and stored for analysis?
a. Data storage
b. Database
c. Data warehouse
d. Warehouse

Quiz 7: Key system applications for digital age

A strategy used to collect information about the customer’s needs in order to develop
stronger relationships is:
a. CRM
b. None of them
c. ERP System
d. CRM System
Which is not digital good?
a. eBooks
b. Video
c. Music tracks
d. Tables and Chairs
Ecommerce is use of the Internet and web to transact business
a. TRUE
b. FALSE
Key feature of eCommerce "Ubiquity" is defined as:
a. Internet/Web technology available everywhere: work, home, and so on, anytime
b. all of them
c. The technology works through interaction with the user
d. Supports multi types of message such as video, audio, and text
With CRM software, company can analyze and identify trends and customer’s needs.
a. FALSE
b. TRUE
Which feature of eCommerce affect to personalized messages sent to individuals or specific
groups?
a. Global reach
 b. Social technology
c. Richness
d. Personalization
One of benefits of disintermediation to consumer is reducing cost
a. TRUE
b. FALSE
Which is type of eCommerce "thegioididong.com" defined?
a. B2B
b. all of them
c. B2C
d. C2C
Good customer relationships can determine success or failure for the business.
a. FALSE
b. TRUE
Which of the followings can be digital goods?
a. Software
b. Photos
c. all of them
d. Films
Which is NOT benefit CRM system brings to business?
a. Analyze customer's needs
b. Consolidate and analyze data of employees
c. Provide single enterprise view of customers
d. Integrate customer data from all over the organization
Which is key feature of CRM defined as building customer loyalty?
a. Retain
b. Enhance
c. Acquire
Which is key feature of CRM defined as finding new customers?
a. all of them
b. Retain
c. Acquire
d. Enhance
The technology reaches across national boundaries, around Earth is definition of which
feature of eCommerce?
a. Ubiquity
b. Richness
c. Global reach
d. Universal standards
Which is feature of digital goods?
a. Costs of delivery over the Internet very low
b. Can be delivered over a digital network
c. Pricing highly variable
d. all of them

Quiz 8: Key system applications for digital age (cont)

Which is system of integrated software modules and a centralized database?
a. all of them
b. Ecommerce
c. ERP
d. CRM
Which is a Business Intelligence tool(s)?
a. Dashboards
b. all of them ( 4 cái : + data minding )
c. Reporting
d. OLAP
Which is an issue of ERP implementation?
a. ERP software is very complex and the business process also changes quickly
b. Most companies underestimate the complexity of ERP implementation
c. all of them
d. After ERP implementation, it is possible that a company may have to replace many
people
Companies need information to support management to make the right business decisions
a. TRUE
b. FALSE
ERP system does not support firm-wide information for decision making (ERP có 2 đặc tính:
central data & firm – wide / across department / all department
 e. FALSE
a. TRUE
Which is a software application used to analyze an organization’s data to improve decision
making?
a. CRM system
f. BI software – CRM – ERP – Ecommerce – SAP
b. None of them
c. eCommerce website
We must ensure data accuracy in BI implementation. ( 6 đặc tính dữ liệu : Accuracy ( phù
hợp với mục đích) , Validity ( phù hợp với yêu cầu ) , Timeliness ( tác động tới quyết định ),
Reliability ( nằm trong quy trình ), Relivance ( hướng tới mục tiêu ) , Completeness ( mang
tính chất lượng cao )
a. FALSE ( nếu thay bằng CIA, Intergreted, Availability thì chọn này )
g. TRUE
ERP implementation requires a strong and experienced team.
h. TRUE
a. FALSE
The main factor required for ERP implementation is collaboration skills
i. TRUE
a. FALSE
ERP system enhances operational efficiency
j. TRUE
a. FALSE
Which is an INCORRECT statement?
a. In ERP system, data is collected from many divisions of firm
b. ERP system contributes to build fluent information pipepline in organization
k. ERP is a system of separated modules
c. ERP system enables sharing data through business processes

Quiz 9: Information Systems development

Which is an IS development life cycle?
l. Spiral
m. all of them
 n. Agile
o. Waterfall
Three viewpoints of an information system project are:
a. Business, Resources, Quality
b. Business, Technology, Quality
c. all of them
d. People, Process, Technology
Which role focuses on business needs?
a. all of them
b. Business Manager
c. Technical Manager
d. Project Manager
We don't need to balance three viewpoints in a project.
a. FALSE
b. TRUE
Who mostly are senior managers and have right to make important decisions of project?
a. Decision Board
b. all of them
c. End users
d. Directors
Which role focuses on Resources viewpoint?
a. all of them
b. Technical Manager
c. Business Manager
d. Project Manager
Which phase of Information System Development defines current problems and high level
needs?
a. System implementation
b. Problem Recognization
c. System maintenance
d. System architecture and design
Which viewpoint focuses on delivering the project on-time and within budget?
a. Business viewpoint
b. Quality viewpoint
 c. Resources viewpoint
d. None of them
An information system may require many projects for completion
a. FALSE
b. TRUE
Which viewpoint focuses on results and business values of the solution?
a. None of them
b. Resources viewpoint
c. Quality viewpoint
d. Business viewpoint