Professional Documents
Culture Documents
Quali Excercise
Quali Excercise
Quali Excercise
Situation: Fill the following open template; one for the user of a Digital Bank
kiosk and other for its non-user.
hat he’d
feeling?
What he’d
be feeling?
USER NON-USER
2. Mind Mapping
Situation: Write down the discussion topic (Digital Banking kiosk/ branch) in a
circle in the center of a blank sheet of paper. Think for a few minutes and then
write down everything you could think of, working out from the center and
creating ―branches or ―chains of thoughts and feelings. You can take each
branch as far as you could. After completion, please circle the branch of most
significance to you.
3. World View
WORLD OF DIGITAL BANK
Imagine a world of ‘Digital Bank’, what all things 1.
would be there? 2.
3.
4.
5.
4. Sentence Completion: 6.
7.
When I think of a digital bank outlet/kiosk, I think
of………………………..
The best thing about a digital bank outlet/kiosk is……………………………
5. Role Playing:
“If you were the digital head of SBI inTouch, what would you do to improve the
digital banking outlet?”
………………………….
6. Imagery:
Make a list of things that are there in/ are associated with the following two:
7. Others:
7(a) Based on your experiences, make a list of facilitators to use a digital bank
kiosk and your interpretation of those {should be different from the list given in
7(c)}.
Facilitators Interpretation
7(b) Based on your experiences, make a list of barriers to use a digital bank kiosk
and your interpretation of those {should be different from the list given in 7(c)}
Barriers Interpretation
7(c) Apart from these, here is a list of facilitators and barriers that are culled out
from literature. Give your interpretation of these.
Factors Interpretation
Service
Environment
Ambience
Interface
Credibility
Need for Human
Interaction
Substitute
Best of Luck!