1. What is the impact of customer survey in improving customer satisfaction?

- Customer surveys provide valuable insight into how customers feel about a
product or service. This feedback can be used to identify areas of improvement
and make changes that increase customer satisfaction. Surveys also enable
companies to track customer satisfaction over time, which can help them adjust
their strategies accordingly. Customer surveys allow businesses to get direct
feedback from their customers and improve the overall experience they offer. This
feedback can provide insights into how customers perceive the company, what
their needs are, and what areas could be improved. Ultimately, customer surveys
help businesses create a better experience for their customers by understanding
their wants and needs.
2. What are the purposes of Records Management?
- To ensure the efficient and systematic control of the creation, receipt,
maintenance, use and disposition of records.
- To provide reliable evidence of business transactions or activities for legal or
accountability purposes.
- To support operational efficiency by providing quick access to accurate
information when needed.
- To enable organizations to comply with statutory requirements in relation to
record keeping and archiving policies such as Freedom of Information (FOI)
requests from the public or other bodies such as Government departments etc..
- To protect confidential information from unauthorized access or destruction; and
preserve corporate memory for future reference if necessary.
- To reduce costs and improve efficiency by eliminating unnecessary duplication of
documents or information.
3. What are the ways and means to get organized in a meeting?
- Set an agenda: Before the meeting, create a detailed list of topics to be discussed
and time allotted for each topic. This will help everyone know what to expect
during the meeting and stay on track.
 - Appoint a facilitator: Assign someone to lead the discussion and keep it focused,
on task, and organized. The facilitator should also ensure that all participants have
equal opportunity to contribute their ideas or opinions.
- Take notes: During the meeting take notes of key points so that you can refer
back to them later if needed.
- Ask questions: Encourage open dialogue by asking questions that relate directly
to the main topic being discussed in order to get clarification and ensure that
everyone is on the same page.
- Set deadlines: Establish a timeline for completing tasks or making decisions so
that everyone knows what needs to be done and by when.
- Follow up: After the meeting, send out an email summarizing the key points
discussed and any action items that need to be taken care of. This will help ensure
that everyone is on the same page and tasks are completed in a timely manner.
4. How can we use Job Description and Job Specification in putting the right person
in the right job?
- Job descriptions and job specifications can be used together to help ensure that the
right person is placed in the right job. Job descriptions provide a detailed
overview of what a role entails, including duties, responsibilities, qualifications
and expectations. Job specifications are more focused on the skills, experience
and qualities required for success in the role. By combining these two elements,
employers can create an accurate picture of their ideal candidate and use it as a
benchmark when evaluating potential hires. This helps them select individuals
who have all the necessary competencies for successful performance in their
roles.