QUALITY

1. ELEMENTS

1.1. QUALITY PLANNING’

1.1.1. DEVELOPMENT OF PRODUCTS, SYSTEMS AND

PROCESSES

1.1.2. DETERMINING THE CUSTOMERS, THEIR NEEDS AND

TOOLS NEEDED TO MEET THEIR NEEDS.

1.2. QUALITY ASSURANCE

1.2.1. ENOUGH CONFIDENCE ON REQUIREMENTS AND GOALS

NEEDED TO FULFILL

1.3. QUALITY CONTROL

1.3.1. FULFILLING QUALITY REQUIREMENTS AND REVIEWING ALL

FACTORS

1.3.2. ASSURED THAT THE GOALS AND SERVICE PRODUCT

MEETS ORGANIZATIONAL GOALS.

1.4. QUALITY IMPROVEMENT

1.4.1. MECHANISMS FOR THE EVALUATION AND IMPROVEMENT OF

PROCESSES.

2. IMPORTANCE

2.1. TO SATISFY CUSTOMERS

2.2. RETAINING THE LOYALTY

2.3. LONG-TERM REVENUE AND PROFITABILITY

2.4. ENABLES TO CHARGE AND MAINTAIN HIGHER PRICES

2.5. PROMOTES STANDARD OF EVERYTHING

3. PRINCIPLES

3.1. CUSTOMER FOCUS

3.2. LEADERSHIP

3.3. ENGAGEMENT OF PEOPLE

3.4. PROCESS APPROACHI

3.5. IMPROVEMENTE
 3.6. EVIDENCE-BASED DECISION MAKING

3.7. STRIVE TO EXCEED EXPECTATIONS

3.8. PROVIDE HIGH STANDARDS

4. DIFFERENT POV

4.1. CUSTOMERS

4.1.1. FITNESS FOR USE

• MEETING CUSTOMERS SATISFACTION

4.2. PROCESS

4.2.1. CONFORMANCE WITH PROCESS DESIGN, STANDARDS AND

SPECIFICATION

4.3. PRODUCT
4.3.1. DEGREE OF EXCELLENCE AT AN AFFORDABLE PRICE

4.4. COSTS

4.4.1. COMBINATION OF COSTS AND FEATURES

5. GROUP MEMBERS:

5.1. RIANNE DE JESUS

5.2. JOHN DASIGAN

5.3. BEA BIANCA DELA CRUZ

6. TYPES

6.1. PRODUCT QUALITY

6.2. SERVICE QUALITY

6.3. EXPERIENCE QUALITY

6.4. IT QUALITY

6.5. DATA QUALITY

6.6. INFORMATION QUALITY

6.7. QUALITY OF LIFE

7. CHARACTERISTICS

7.1. DURABILITY
 7.2. PERFORMANCE

7.3. FUNCTIONALITY

7.4. USABILITY

7.5. ERROR-FREE OUTPUT

7.6. RELIABILITY

7.7. CONFORMANCE

7.8. SAFETY

7.9. FINENESS

8. LEVELS

8.1. ACCEPTABLE

8.1.1. HIT THE BARE MINIMUM OF EXPECTATION LEVELS

8.2. APPROPRIATE

8.2.1. IT’S WHAT THE CUSTOMER ASKED

• “YOU GET WHAT YOU WANT”

8.3. ASPIRATIONAL

8.3.1. ABOVE AND BEYOND THE CUSTOMERS’ EXPECTATIONS

9. DEFINITION

9.1. NON-INFERIORITY AND SUPERIORITY OF SOMETHING

9.2. THE VALUE OF SOMETHING

9.3. FITNESS FOR PURPOSE

9.4. CONFORMANCE TO CUSTOMER’S NEEDS

10. HISTORY

10.1. IT STARTED IN 1920’s

10.2. DR. JOSEPH M. JURAN, “THE FATHER OF QUALITY

MANAGEMENT TECHNIQUES”
10.3. WALTER A. SHEMART, “THE FATHER OF STATISTICAL QUALITY
CONTROL”
10.4. INDUSTRIAL REVOLUTION: QUALITY ASSURANCE WAS
INFORMAL