SERVICE

LETTER

Wärtsilä low-speed engines RT-144

Services 2-stroke Issue 1, 08.03.2013

Compatibility of flexView with For immediate attention

MS Windows operating systems Concerned products and components

Wärtsilä 2-stroke engines which are
equipped with one or more of the following
Information to all Owners and Operators of applications:
Wärtsilä 2-stroke engines • WECS-9500
• WECS-9520
• Pulse Lubricating System (PLS)
• Retrofit Pulse Lubricating System (RPLS)
• MAPEX-PR

Current situation
The flexView application is working
properly on Personal Computers (PC) with
Microsoft operating systems up to
Windows 7.
It is not compatible with Microsoft
Operating Systems (OS) of the latest
generation, i.e. Windows 8.

Solution
In case that a personal computer where
flexView is installed needs to be replaced,
attention has to be given to supply a PC
with an OS that is compatible to flexView.

Wärtsilä Switzerland Ltd. Tel (24h): +41 52 262 80 10

PO Box 414 Fax: +41 52 262 07 31
CH-8401 Winterthur technicalsupport.chts@wartsila.com
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Contents
Page
Introduction 2 
Background 2 
Requirement for personal computer 2 
Recommendation in case of PC replacement 3 
Abbreviations 3 
Contacts 4 

Introduction
This Service Letter contains information about the requirements for a proper
functioning of the flexView operator interface software.

Background
The flexView software is not supported by the latest Microsoft operating systems
– i.e. Windows 8 – currently delivered with new Personal Computers (PC).
Incompatible Operating Systems (OS) make flexView unavailable as input
system for user parameters (e.g. for lubricating oil feed rates) and source of
information in case of operational problems (trends, failure logs etc.).

Requirement for personal computer

In order to ensure that the flexView software is running correctly, the PC on
board needs to fulfil the hardware and software requirements as listed hereafter.

Hardware
Central Processing Unit (CPU)
The following values are the minimum requirements:
• Intel Core 2 Duo
• Clock 1.66 GHz
• HDD or SSD flash hard drive 16 GB
• Memory RAM 2 GB
• Graphic adapter with dedicated memory (min 256 MB required)

Drive
• CD or DVD-ROM

Interface
• 4x USB (USB to CAN, USB access key, Mouse, Keyboard)

Screen
• Resolution 1024x768 pixels (minimum requirement)
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Software
Operating system
The required and supported operating systems are listed in Table 1.

Supported Windows operating systems

Operating system Version

Service Pack 2 (SP2), 32-bit (English)
Windows XP
Service Pack 3 (SP3), 32-bit (English)
Windows Vista Home Premium 32-bit (English)
Windows 7 Home Premium 32-bit or 64-bit (English)

Table 1

WinZip
WinZip is optional

Attention:
To protect the PC from virus attacks it is essential that besides the OS only the
flexView software is installed and executed. Wärtsilä cannot guarantee a proper
execution of the flexView software in case that two or more programs will be
executed at the same time. Due to the high amount of computer resources which
the flexView software needs, Wärtsilä propose to use a dedicated PC.

System check
Before installing flexView it is recommended to check the hardware and system
properties of the personal computer and verify it with the requirements listed in
this Service Letter.

Recommendation in case of PC replacement

In case the existing PC in service needs to be replaced Wärtsilä recommends
proceeding as follows:
• Acquire a PC which fulfils the requirements as listed in chapter “Hardware”.
• The OS must fulfil the requirements as listed in Table 1.

Note:
To ensure the compatibility with modern Windows OS Wärtsilä is currently
working on a flexView upgrade that shall be available by mid 2014.

Abbreviations

Computer related abbreviations Description

CPU Central Processing Unit
MS Microsoft
OS Operating System
PC Personal Computer

Table 2
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Wärtsilä product Description

related abbreviations
FQS Fuel Quality Setting
MAPEX-PR Monitoring and mAintenance Performance Enhancement with
eXpert knowledge (Piston-running Reliability)
PLS Pulse Lubricating System
RPLS Retrofit Pulse Lubricating System
VIT Variable Injection Timing
WECS Wärtsilä Engine Control System

Table 3

Contacts

How to contact Wärtsilä

For questions about the content of this Service Letter, or if you need Wärtsilä
assistance, services, spare parts and/or tools, please contact your nearest
Wärtsilä representative.
If you don’t have the contact details at hand, please follow the link “Contact us” –
“24h Services” on the Wärtsilä webpage:
www.wartsila.com

Contact details for emergency issues

Operational support
For questions concerning operational issues, please send your enquiry to:
technicalsupport.chts@wartsila.com
or phone 24hrs support: +41 52 262 80 10.

Field service
If you need Wärtsilä Field Service, please send your enquiry to:
Ch.Fieldservice@wartsila.com
or phone 24hrs support: +41 79 255 68 80.

Spare parts
If you need Wärtsilä spare parts and/or tools, please send you enquiry to:
ch.spareparts.wgls@wartsila.com
or phone 24hrs support: +41 52 262 24 02
© 2013 Wärtsilä Switzerland Ltd. – All rights reserved
No part of this publication may be reproduced or copied in any form or by any means (electronic, mechanical,
graphic, photocopying, recording, taping or other information retrieval systems) without the prior written
permission of the copyright holder. Wärtsilä Corporation makes no representation, warranty (express or implied)
in this publication and assumes no responsibility for the correctness, errors or omissions for information
contained herein. Information in this publication is subject to change without notice.
Unless otherwise expressly set forth, no recommendation contained in this document or any of its appendices is
to be construed as provided due to a defect in the engine, but merely as an improvement of the engine and/or
the maintenance procedures relating thereto. Any actions by the owner/operator as a result of the
recommendations are not covered under any warranty provided by Wärtsilä and such actions will thus be at the
owners/operators own cost and expense.
NO LIABILITY WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL, IS
ASSUMED WITH RESPECT TO THE INFORMATION CONTAINED HEREIN. THIS PUBLICATION IS
CONFIDENTIAL AND INTENDED FOR INFORMATION PURPOSES ONLY.