11/9/2021

Session Topics

 Digitisation, Digitalisation & Digital Transformation

 4 Domains of Digital Transformation
 Challenges of Digital Transformation

Digital Transformation
Samanthi Senanayake
Senior Consultant – SLIDA
SLAS I, MIS(Aus), MSc(SLIIT), BSc


How to overcome challenges
Interoperability for Digital Government
 Two Dimension of Interoperability
 What have been achieved so far?

Digitisation, Digitalisation & Digital Digitisation, Digitalisation & Digital

Transformation Transformation

 Digitisation refers to converting analog  Digitalisation is the use of digital technologies

information so that computers can store, process, to change a business model and provide new
and transmit such information. revenue and value producing opportunities (Gartner)
 It’s important to remember, that it’s the  Digitalisation converts not only information but
information you’re digitizing, not the processes also the processes into from paper based (analog)

Digitisation, Digitalisation & Digital Domains of Digital Transformation

Transformation

 Digital Transformation is use of digital 1. Process Transformation

technology to fundamentally transform the  Reinvent business processes to
way the public sector operates and  lower costs
delivers services to customers  improve quality
 Create new or modify existing business processes,  reduce cycle times
culture, and customer experiences  BPR
 Today, digital government transformation has become
critical in meeting the expectations of modern citizens

Digital Transformation and Interoperability -

Samanthi Senanayake - SLIDA 1
 11/9/2021

4 Domains of Digital Transformation 4 Domains of Digital Transformation

3. Domain Transformation
2. Business Model Transformation
 Changing foundational building blocks of how value is
delivered in a specific industry
 Examples of this type of reinvention of the business
model include Netflix's redesign of video distribution
and Apple's reinvention of music delivery: iTunes.
 A prominent example of how domain transformation
works is the online mega-retailer, Amazon
 It marched into a new market domain with the launch
of Amazon Web Services (AWS)
 and is currently the largest cloud
computing/infrastructure service in a formerly owned
field by giants such as IBM and Microsoft

4 Domains of Digital Transformation How Important is Digital Transformation

for Governments?
4. Cultural /Organizational Transformation
 Redefining of organization mindsets, processes, talent, and
capabilities for the digital world
 Digital transformation requires a flexible workflow, a
decentralized decision-making process
 Bias toward testing and learning, and a greater reliance on
different ecosystems

https://www.youtube.com/watch?v=_6ozQasxhEg

Challenges of Digital Transformation How to overcome challenges

 Legacy Systems
 Road map to Digital Transformation
 Inability to work across government silos
 Inadequate collaboration between IT and lines of business
 Identify the goals of the transformation
 Risk-aversive culture  Bring in all stakeholders
 Lack of Digital Leadership  Value collaboration more than individual effort
 Inconsistent Digital policies  Build digital leadership and skills
 Insufficient Budget

Digital Transformation and Interoperability -

Samanthi Senanayake - SLIDA 2

Inevitable Digital Transformation
 Who led the Digital Transformation of your
Organisation?
What have we done so far?
 LIFe – Lanka Interoperability framework - www.life.gov.lk
 Open Data Portal of Sri Lanka – www.data.gov.lk
 Sri Lanka digital government architecture –
www.icta.lk/digitizing-gov
 Chief Digital Information Officer (CDIO) framework -
www.icta.lk/news/chief-digital-information-officer
Questions?
Samanthis@slida.gov.lk
Samanthis@slida.lk
077 209 7809
Digital Transformation and Interoperability -
Samanthi Senanayake - SLIDA
11/9/2021
Interoperability for Digital Government
 Interoperability is the ability of organisation to work
together
 Ability of two or more government ICT systems or
components to exchange information
 Enables one-stop, comprehensive online services for
citizens and businesses by linking the services offered by
different agencies
 Precludes the need to buy more hardware and software
 Increases transparency and accountability thus result in
Good Governance
Recap
 Digitisation, Digitalisation & Digital Transformation
 4 Domains of Digital Transformation
 Challenges of Digital Transformation
 How to overcome challenges
 Interoperability for Digital Government
 Two Dimension of Interoperability
 What have been achieved so far?
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